Eye on AI
#315 Jarrod Johnson: How Agentic AI Is Impacting Modern Customer Service
Jan 21, 2026
· 57m
<p dir="ltr">In this episode of Eye on AI, Craig Smith sits down with Jarrod Johnson, Chief Customer Officer at TaskUs, to unpack how agentic AI is changing customer service from conversations to real action. </p> <p><strong> </strong></p> <p dir="ltr">They explore what agentic AI actually is, why chatbots were only the first step, and how enterprises are deploying AI systems that resolve issues, execute tasks, and work alongside human teams at scale. </p> <p><strong> </strong></p> <p dir="ltr">The conversation covers real-world use …
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