How a TikTok fixed a massive language error at the WA DOL

<p>Until very recently, Washington&rsquo;s Department of Licensing self-service phone line used English in a Spanish accent when you pressed 2 for Spanish.</p> <p>It was like that for months.</p> <p>We&rsquo;ll talk about what might have gone wrong and what it took to fix the issue with Responsible AI Washington's Ryan Burns.</p> <p>Read Monica Carrillo-Casas' story <a href="https://www.spokesman.com/stories/2026/feb/25/washingtons-department-of-licensing-spanish-option/">here</a>.</p> <p>We can only make Seattle Now because listeners support us. <a href="https://www.kuow.org/donate/seattlenow">Tap here</a> to make a gift and keep Seattle Now in your feed.</p> …