The AI in Business Podcast
AI for Better Customer Connections in CX - with Joe Atamian of Comcast
Feb 27, 2026
· 23m
<div>Eliminating the friction caused by fragmented customer context is a primary mandate for enterprise operations leaders. Joe Atamian, Vice President at Comcast, joins the program to discuss the transition to an AI-first operating model — where AI acts as the connective infrastructure that maintains history and intent across IVR, chat, and live agents.<br /> <br /></div> <div>This briefing explores how the Fortune 500 can move human teams away from system navigation and toward high-value judgment, empathy, and resolution.<br /> <br …
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