The Contractor Fight with Tom Reber
TCF1115: Your Customer Experience is a Dumpster Fire
Apr 09, 2026
· 20m
<p>Stop acting like a typical contractor and start acting like a world-class brand. In this episode, Tim shares how a trip on a Virgin Voyages cruise completely shifted his perspective on what it means to actually care for a customer. We’re breaking down why your "sales process" is failing, how your team’s happiness dictates your profit, and why trying to "exceed expectations" might actually be killing your referrals. It’s time to stop making excuses and start building a business people …
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