[Cerrato, Alejandra]_127-13184241094_20260424163709(9187)

Apr 24, 2026 16:45 · 7:43 · English · Whisper Turbo · 2 speakers

Այս տեքստը կավարտվի 10 օրեր Ավելացնել մշտական պահպանման համար →

Lecture Index

0:00

S… Speaker 2 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thanks for calling XPO. This Frida can help you. Hello. This is Alejandra with Power Handling. Power Handling, excuse me. I want to speak with Mr. Robert Mills. He's available, please. One moment.

0:30

S… Speaker 2 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind. Robert Mills. XPO, this is Rob. How can I help you? Hey, good afternoon, sir. This is Alejandra with Power Handling. I'm calling because you guys have been using our electric power jacks for some time now. They're called FX44.

1:12

S… Speaker 2 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

And we're doing a very quick check-in to see how the machines have been performing. So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay. Yeah, that's fine. Go ahead. Okay, thank you very much. All right, sir. Overall, how many units do you have at your facility? Do you know? Two. Okay. Are any of those currently broken or not working? No, they are both currently working. Perfect. Okay.

1:42

S… Speaker 2 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

Okay, overall, how satisfied are you with the product from 1 to 5? 1 being not satisfied and 5 being very satisfied? Like a 4. Okay. How would you rate the product's durability and build quality also from 1 to 5? 3. Okay. How likely are you to purchase from Power Handling again in the future? Probably a 3-ish. Okay. How likely are you to recommend this product to a colleague? 3.

2:19

S… Speaker 2 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

Okay. And last question, sir. How well did the product meet your expectations? And if you can expand a little bit on how your experience has been using the equipment, if you would like to highlight anything about them or if there's anything that you would like to change or improve about them, what would it be? Or any type of feedback would be helpful. So on that, the issues that we've had, I mean, I've had to order replacement parts to kind of have them on stock in case they go down.

2:49

S… Speaker 1 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

The board, like the circuit board, has gone out already a couple of times. Some of the wires have gotten frayed or shorted, and we've had to replace some of the cables. We've had to replace some of the boards. So they're not incredibly durable for what we do in our environment.

3:18

S… Speaker 1 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

I think that would be a little bit better. And I hate to make a comparison. Look, from a price standpoint, yes, I could buy five of yours for the price of one of the heavy-duty crown type that we also use in the company. But I also feel like the crowns that we get are definitely more durable. I get it. They're five times as much, but I don't want to have to order.

3:47

S… Speaker 1 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

five different times to get kind of the same life out of it so yeah i'm trying not to be like hypercritical i'm trying to give you know positive feedback you guys are terrible you know that's not what i'm getting at any type of feedback is um in this ass

4:05

S… Speaker 1 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

If you can be, like, more transparent or the more honest that you are, it helps us really improve our equipment and service. So I really appreciate all the feedback that you're giving me. Of course. If we have more. No, I mean, that's pretty much it. Just, you know, the durability from a standpoint that they've broken down several times. I know I've had them for a period of time. They've been running decently recently.

4:35

S… Speaker 1 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

But, you know, I'm kind of like also in the mindset of like, well, I don't know when it's going to break down again, you know, because they broke down relatively soon after we got them. So I don't know if I just don't know if I'm in a good run of like, hey, well, those parts lasted a long time. I don't know if like the first parts that I got that were kind of went out quickly or more the norm or the parts that I've got now are the norm.

5:03

S… Speaker 2 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

Okay. So there's a little bit of hesitancy there. Okay. Yeah, I completely understand where you're coming from. And let me ask, when you said that our equipment does not perform as you expect in the environment that you guys work with, can I ask what type of environment that is or what materials do you handle around your facility?

5:30

S… Speaker 1 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

So we, I mean, basically we handle anything and everything because we're less than truckload. I mean, the environment would be, you know, our dock, on customers' docks. Sometimes, you know, a lot of these with these powered pallet jacks, we're specifically using them for deliveries to, like...

5:52

S… Speaker 1 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

pet supply stores um so like we're having to we're having to take them like across parking lots um we take them on a lot of home deliveries where we're dealing with like driveways and customers you know private property so that's really we're using them predominantly outdoors and on freight docks but it's about a 50 50 mix of whether we're using it like on the ground

6:21

S… Speaker 2 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

or whether we're using it on someone's dock. Okay. All right. Yeah, I will definitely be writing everything down. All the information that you have provided to me is very helpful, and I'm going to definitely share it with my engineers. Regards of the issues that you have had with your machines, you've been assisted by tech support already, sir?

6:44

S… Speaker 1 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

Yes. Yes, I have. Oh, okay. Perfect then. Yeah, I mean, and they did a good job. Don't get me wrong. When things went wrong, they were like, oh, God, we're sorry. Let's get this fixed. You know, so that bar was good. It's just like the, you know, I need both of mine that I have, you know, pretty much every day. So when one of them is down, it strains the operation. Mm-hmm. Okay.

7:09

S… Speaker 2 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

Sounds good. Then I'm happy that you guys have been assisted by our tech support and that we were able to help. And that's why we're making this call because we just wanted to make sure that the equipment perform as you guys expect, right? Yes. But, no, I really appreciate all the feedback, all the very, very honest feedback that you have provided to me today. It really helps us improve our equipment and service, as I mentioned before. And I value your time a lot, and I hope that you have a great rest of your day, okay, sir?

7:39

S… Speaker 1 ([Cerrato, Alejandra]_127-13184241094_20260424163709(9187))

Okay. Thanks. You do the same. All right. Goodbye. All right. Bye-bye.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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