Fihàn
0:00
S… Speaker 1 (1779119899248)
Well, I spent a lot of time trying to create a relationship
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S… Speaker 1 (1779119899248)
and a connection.
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S… Speaker 1 (1779119899248)
And different people need different things.
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S… Speaker 1 (1779119899248)
So, for instance,
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S… Speaker 1 (1779119899248)
I have a case involving a family who
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S… Speaker 2 (1779119899248)
was...
0:17
S… Speaker 1 (1779119899248)
a number of the family members badly injured in a major
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S… Speaker 1 (1779119899248)
catastrophe.
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S… Speaker 1 (1779119899248)
And so I went to their home on
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S… Speaker 1 (1779119899248)
a Saturday morning to see them in their home environment,
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S… Speaker 1 (1779119899248)
to give them an opportunity to show me what their everyday
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S… Speaker 1 (1779119899248)
life is.
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S… Speaker 1 (1779119899248)
And I took flowers and they served me tea
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S… Speaker 1 (1779119899248)
and we had a lovely...
0:43
S… Speaker 2 (1779119899248)
conversation,
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S… Speaker 1 (1779119899248)
but I felt I really was able to fully appreciate what it
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S… Speaker 1 (1779119899248)
is that they were living with and with these injuries.
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S… Speaker 1 (1779119899248)
And they understood that I wanted to understand what
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S… Speaker 1 (1779119899248)
they were living with and to respect what they were going through in
1:00
S… Speaker 1 (1779119899248)
a way that wasn't artificial,
1:02
S… Speaker 1 (1779119899248)
some very snazzy plaintiff's video or something
1:06
S… Speaker 1 (1779119899248)
of that sort,
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S… Speaker 1 (1779119899248)
but to really see them for myself.
1:10
S… Speaker 1 (1779119899248)
so that I could be more responsive to what their real concerns
1:14
S… Speaker 1 (1779119899248)
and their interests are.

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