[Cerrato, Alejandra]_127-13183298171_20260428155351(10309)

Apr 28, 2026 16:02 · 6:14 · English · Whisper Turbo · 3 speakers
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Lecture Index
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0:00
S… Speaker 3 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Hey, good morning, sir. This is Alejandro with Power Handling. I want to speak with Mr. Scott Terrell. If he's available, please. Hold on just a second. Sure. Thank you.
0:44
S… Speaker 3 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence. Scott, can I help you?
1:16
S… Speaker 1 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
Hello, sir. Good morning. This is Alejandra with Power Handling. I'm calling because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how they have been performing. So I just need to ask you six questions in 60 seconds, if that's okay? Okay. Yeah, that's fine. Okay. Thank you very much. Okay. So by any chance, do you know how many units or how many machines do you have at your facility?
1:45
S… Speaker 2 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
I have four. Okay. Are any of those currently broken or not working? I have one that the shop had to do some repairs on that's going to take some additional parts, but they were able to get it working. Okay. That's great. So you would say that you have two down units, right? No, just one. One. Okay. Okay.
2:25
S… Speaker 1 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
Just for you to know, at the end of this call, I will be referring you to tech support through email. That way they can give you additional assistance with that unit that you have down, okay? Oh, that would be great. Okay, of course. Yeah, we're here to help. Okay, sir. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? I would say probably five.
2:52
S… Speaker 2 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
Four, just because of some of the breakdown issues. Okay. Let's see. How would you rate the product's durability and build quality also from one to five? Again, I'd say probably four. We have had some issues, but we've been able to get them repaired. So, I mean, if we hadn't had any issues at all, I'd say five, but I would say a four. Okay. No, your honesty is very important for the survey.
3:24
S… Speaker 1 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
Thank you very much for the feedback. Let's see. How likely are you to purchase from power handling again in the future? It's one to five, right? Okay. I would say probably five. Okay. Perfect. How likely are you to recommend this product to a colleague? Again, five. Okay.
3:50
S… Speaker 1 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
And I just have one last question for you, Mr. Terrell. How well did the product met your expectations? And if you can expand a little bit on how your experience is being using the equipment, if there's anything that you would like to highlight about the machine or something that you would say that you would change or improve about it, any additional feedback would be helpful. The biggest issue I've seen has been with wiring in the handles and that sort of thing.
4:20
S… Speaker 2 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
Apparently the wires are just slightly too short. And this information comes from my shop and some of the repairs they've made. And he said that because the wiring being not quite long enough, they just eventually tear themselves in two or they're in tension and they're rubbing over pivot points and they rub themselves in two.
4:44
S… Speaker 2 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
And if they were slightly longer, not a lot longer, just marginally, it would give them enough slack that they wouldn't do all that stuff, which would have solved probably 90% of our problems we've had. Gotcha. Okay. Did I answer your question or did I just go all over the place? Hello? Hey, are you there? Yeah, can you hear me? Are you there? I can.
5:24
S… Speaker 1 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
Yes, I'm here. I'm so sorry. I think there's a little bit of issues with the connection. But no, yeah, you did ask my question, and that was amazing feedback. I completely understand where you're coming from. And actually, that's very useful information for me to share with my engineers. And I really appreciate your time and the honesty and transparency with the survey.
5:52
S… Speaker 1 ([Cerrato, Alejandra]_127-13183298171_20260428155351(10309))
I'm going to be referring you to tech support. That way they can assist you with the machine that you have down. And I really appreciate your time, sir. All right. No problem. Okay. I hope you have a good day. Goodbye.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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