[Cerrato, Alejandra]_127-15044661132_20260424193844(9343)

Apr 24, 2026 19:41 · 2:38 · English · Whisper Turbo · 2 speakers
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0:00
S… Speaker 1 ([Cerrato, Alejandra]_127-15044661132_20260424193844(9343))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. What was that again? Thank you for calling XPO. With 40 years of best-in-class service performance, you...
1:00
S… Speaker 2 ([Cerrato, Alejandra]_127-15044661132_20260424193844(9343))
Hey, good afternoon, sir. This is Alejandra with Power Handling. We spoke a couple of weeks ago about the electric projects that we provide to you guys, and we're just doing a very quick follow-up on the survey that we completed together. You have rated our units a 21 out of a 25, and we're happy that the equipment is performing as expected, but I will send back to you to ask you if you can...
1:26
S… Speaker 1 ([Cerrato, Alejandra]_127-15044661132_20260424193844(9343))
on how your experience has been using the equipment or if you could provide any type of feedback on what would you like to change or improve about the machines or anything that you would like to highlight about them? The only issue I've had is handling assembly, the plastic assembly. We've got some looped wires or something in there, but power handling folks over there have taken care of it, and I've been very pleased with the response I've received from power.
1:55
S… Speaker 2 ([Cerrato, Alejandra]_127-15044661132_20260424193844(9343))
Oh, okay. Perfect. So you've been assisted by our tech support array? That's correct. Okay. Sounds good then. Yeah. Go ahead. Sorry. Thank you very much. What was that? I said thank you very much. Oh, yeah, of course. Well, sir, just one last question. If you can pick one thing that the equipment does well, what would it be? Or what would you choose between its ergonomics, weight capacity, battery life, size? Customer service.
2:24
S… Speaker 2 ([Cerrato, Alejandra]_127-15044661132_20260424193844(9343))
Oh, okay. Perfect, then. Well, thank you very much for the feedback, sir. It really helps us improve our equipment and service. I hope that you have a blessed day, okay? Yes, ma'am. Me too. Thank you. All right. Goodbye.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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