[Cerrato, Alejandra]_127-16083727388_20260424195946(9347)
Apr 24, 2026 20:04
· 3:47
· English
· Whisper Turbo
· 4 speakers
Тэрмін дзеяння гэтага перапісу скончыцца праз 10 дзён.
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Speaker 4 ([Cerrato, Alejandra]_127-16083727388_20260424195946(9347))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. Crystal, how can I help you? Hello, this is Al Hedra with Power Handling. I am trying to get a hold of Mr. Christopher. Nita, if he's available, please. Okay, and you said you were with Power what? Power Handling. Okay, hold on one second. Thank you.
0:42
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Speaker 2 ([Cerrato, Alejandra]_127-16083727388_20260424195946(9347))
Thank you for holding. Please continue to stay on the line. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips.
1:10
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Speaker 2 ([Cerrato, Alejandra]_127-16083727388_20260424195946(9347))
And if you're a web-registered user, you can count on personalized rate quotes and pickup requests, shipment summary and manifest reports, online invoice payment, and more. Visit us today at ltl.xpo.com. With one of the largest LTL networks in North America,
1:37
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Speaker 3 ([Cerrato, Alejandra]_127-16083727388_20260424195946(9347))
Hey, good afternoon, sir. This is Alejandra with Power Handling. We spoke a couple of weeks ago about the electric power jacks that we provide to you guys, and we're just doing a very quick follow-up on the survey that we completed together. You have rated our units a 24 out of a 25, and you also reported that you had...
2:01
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Speaker 3 ([Cerrato, Alejandra]_127-16083727388_20260424195946(9347))
three machines that were broken and not actively working. So we just wanted to understand what led you to that rating. What do you like about the equipment to rate it a 24 out of a 25? If you could share any additional feedback or what the issues have... Oh, yeah, what issues have you been encountering on the equipment?
2:30
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Speaker 1 ([Cerrato, Alejandra]_127-16083727388_20260424195946(9347))
drivers like it ease of use um you know i mean it's pretty easy to use it does it does what it's supposed to right so all the drivers seem to like it and and like i said it's compact where some of the other ones are big and bulky and not as easy to fit in our trailers but these are nice and compact um the only issue that we had with both of them were wire harness issues but we got those parts
2:57
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Speaker 1 ([Cerrato, Alejandra]_127-16083727388_20260424195946(9347))
shipped to us, and we got those correct and fixed already. So that was the only problem that we were having with them. Oh, okay. Sounds good. So you've been assisted by tech support already? Yep, yep. We already talked to them and got everything shipped, and everything's good to go. Okay. Very good. Yeah, that was great feedback. Yeah, I was sent to you because, well, I just...
3:20
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Speaker 3 ([Cerrato, Alejandra]_127-16083727388_20260424195946(9347))
wrote that you were satisfied with the equipment and that it was performing as expected but my engineers wanted to kind of know what exactly did you guys like and how was it performing but I think that information was very precise and I'm going to be sharing it with them and I value your time a lot sir and I hope that you have a great rest of your day yeah you too thank you all right of course goodbye
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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