[Cerrato, Alejandra]_127-14046249811_20260501161821(11696)

May 01, 2026 16:31 · 6:18 · English · Whisper Turbo · 2 speakers

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Lecture Index

0:00

S… Speaker 1 ([Cerrato, Alejandra]_127-14046249811_20260501161821(11696))

Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO, Rose. Speaking of how may I help you? Hey, Rose. Good morning. Good afternoon. Hi, how are you doing? I'm great. How are you? I'm good, thanks. That's good. I'm trying to reach Mr. Damien Upton. Do you know if he's available? Yes. Hold on.

0:49

S… Speaker 1 ([Cerrato, Alejandra]_127-14046249811_20260501161821(11696))

Thank you for calling XPO. With 40 years of best-in-class service... Thanks for holding. This is Damien. How am I helping? Hey. Hello, sir. This is Alejandra with Power Handling. I'm calling because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how they've been performing. So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay.

1:38

S… Speaker 2 ([Cerrato, Alejandra]_127-14046249811_20260501161821(11696))

I honestly don't know how they've been performing, if I'm being honest with you. I know we've had some additional power equipment that we've brought in. I also have another manager that's overseeing that. I'm not necessarily overseeing that part of the operation anymore.

1:53

S… Speaker 1 ([Cerrato, Alejandra]_127-14046249811_20260501161821(11696))

Oh, okay. I understand. By any chance, do you know the name of somebody I can ask for at your facility? That way they can give me any feedback on how the facility's been working. Give me a second. Let me transfer you down to him. His name is Charles. Give me one second. Okay. Thank you. Transfer you down now. Give me one second. Okay. Thank you, sir. Yep. Thank you for calling XPO. Our customer service team is ready to assist you.

3:08

S… Speaker 1 ([Cerrato, Alejandra]_127-14046249811_20260501161821(11696))

This call may be recorded for quality and training purposes. Hello, sir. This is Alejandra with Power Handling. I was just talking to Mr. Damien Obton, and I just asked him if he could give me some feedback on how the machines that we provide to you guys have been performing, the electric power jacks. He said that he doesn't know that information specifically, so he transferred me to you. Do you have any knowledge on that, sir?

3:46

S… Speaker 1 ([Cerrato, Alejandra]_127-14046249811_20260501161821(11696))

I haven't heard any issues that we've had from them. Oh, okay. That's what you're looking for. I mean, what brand is it? It's Power Handling. They're orange. Yeah, we haven't had any issues that I'm aware of now. Okay, sounds good. Do you think I can ask you six questions real quick? Yeah. Okay, thank you. All right, how many machines do you have at your facility, sir? I believe we have four.

4:17

S… Speaker 1 ([Cerrato, Alejandra]_127-14046249811_20260501161821(11696))

Okay. Are any of those currently broken or not working? I'm not 100% sure. I don't know if we have any at the shop or not. Okay. See, all right. Overall, how satisfied are you with the product from one to five? One being not satisfied and five being very satisfied? Five is fine. Okay. How would you rate the product's durability and build quality also from one to five? Five, I guess, yeah. We haven't had any issues other than I know of. Okay.

4:55

S… Speaker 1 ([Cerrato, Alejandra]_127-14046249811_20260501161821(11696))

That's good. Three more questions. It's not going to take much time. How likely are you to purchase from power handling again in the future? Well, I don't do the purchasing, so I can't answer that. Okay. How likely are you to recommend this product to a colleague? One to five again? Mm-hmm. Yeah, five, I guess.

5:23

S… Speaker 1 ([Cerrato, Alejandra]_127-14046249811_20260501161821(11696))

Okay. And last question, sir. How well did the product met your expectations? And if you can expand a little bit on how your experience is being used in the equipment, anything that you would like to highlight about them, like its ergonomics, price, size, or weight capacity, battery life? Yeah, I have no feedback on that. I don't use them. I drive the driver's use. Okay. I understand. Have it met your expectations fully? Yeah. Okay. They would have to answer that more than I could, but yeah.

5:55

S… Speaker 1 ([Cerrato, Alejandra]_127-14046249811_20260501161821(11696))

All right. Do you know if anybody from your driver's team is, like, available? That way I can have, like, a little bit more detailed feedback right now. They're all out on the street right now. Okay. No problem then. Well, thank you very much for your feedback. It really helps us improve our equipment and servicer. I hope that you have a great rest of your day. You too.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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