[Cerrato, Alejandra]_127-14232656749_20260424200737(9353)

Apr 24, 2026 20:31 · 8:05 · English · Whisper Turbo · 3 speakers
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0:00
S… Speaker 3 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Calling XPO, this is Blake. Hey Blake, good afternoon. This is Laura Hadra with Tower Headlink. I am trying to get a hold of Mr. Clifton Callahan if he is available, please. He is not. Is there something I can help you with, maybe?
0:38
S… Speaker 1 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
Yeah, I'm calling because you guys have been using our electric pilot jacks for some time now, and we're doing a very quick check-in to see how they have been performing. So I just needed some feedback on that. Yeah, which electric pilot jacks are you with or are you talking about? Because we have two different brands here. Yeah, they're called FX44. They're orange and, like, compact. Okay, yeah. Yeah, I'm familiar with those ones.
1:10
S… Speaker 2 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
They're not really working all that great. We've been having a pretty hard time actually getting someone to come out and do maintenance on them. Oh, really? Yeah, we usually just end up having our maintenance guy just kind of troubleshoot whatever he can just to get him up and running. Okay. Do you think I can ask you six questions in 60 seconds real quick? Yeah, sure. Okay, thank you. What's your name? You said you're Blake, right? Yes, my name is Blake. Okay, what's your last name, sir?
1:40
S… Speaker 3 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
Wickline. Could you spell that? Yeah, it's W-I-C-K-L-I-N-E. Thank you very much. All right. Overall, how many units do you have at your facility? Do you know? We have two, yeah. Both of them are not working, or it's just one of them? Both of them are currently working. They just frequently have different issues with them. Oh, okay. We're going to get into that shortly, okay?
2:14
S… Speaker 1 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
All right, so overall, how satisfied are you with the product from one to five? One being not satisfied and five being very satisfied? I'd probably say a three. Okay. How would you rate the product's durability and build quality also from one to five? Hello? Yeah, I'm going to say a two. Okay. All right. How likely are you to purchase from power handling again in the future? I'm sorry, what was that?
3:01
S… Speaker 2 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
Yeah, how likely are you to purchase from power handling again in the future? I'd say we're probably right at about in the middle of the road with them. What was that again, sir? We're probably right about in the middle of the road with them. I mean, it really just depends on how the pricing on them and whatnot and what we can get approved for as far as corporate. Yeah, okay. Would you say a three? Oh, out of five? Yeah, probably a three is fine, yeah. Okay.
3:43
S… Speaker 1 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
How likely are you to recommend this product to a colleague? Yeah, probably a one. Okay. And one last question, sir. How well did the product meet your expectations? And if you can expand a little bit on what your experience or how your experience has been using the equipment, if you would like to change or improve about the machines or anything that you would like to highlight about them, any type of feedback would be helpful.
4:15
S… Speaker 2 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
Yeah, well, I mean, they work great when they're working properly. But, you know, when we're having different issues with them, you know, it's usually when, you know, our driver is out in the city and doesn't have any way to, you know, to fix it. And so that's when it really, you know, becomes a problem. And then, you know, like I had mentioned earlier, just not really having anyone to come out and do maintenance on them or, you know, just having trouble scheduling someone to come out and do maintenance has been pretty frustrating.
4:45
S… Speaker 1 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
Okay. I completely understand where you're coming from, and you're totally right about that. We do have a tech support department that can assist you with any type of issue that you would have, and depending on how, well, they would have to consider on going to your facility, but definitely we do have that service, and I'm going to be referring you right now.
5:11
S… Speaker 1 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
when we finish this call, the way they can assist you with any other issue that you have in the future. You did mention that your machines have been broken before, but they've been fixed. Do you know what type of issues they've been presenting? Is it in regards to battery life or wires?
5:35
S… Speaker 2 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
Yeah, we've had several issues with the batteries. One issue where the batteries weren't charging in our charging port. And then we've also had other issues just with the pallet jack not moving forward when it's in the, you know, the forward. You know, when you bring it down and push it in the forward position, it just gets stuck and it doesn't go anywhere. And I think we've had a few other issues with just like the wheels and stuff like that. Yeah. Okay.
6:11
S… Speaker 1 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
Okay, very good. Well, I appreciate the feedback, and I will definitely be sharing this with my engineers and tech support. That way they can get in contact with you through email. So I would like to know what's your email address. I actually have Mr. Clinton Callahan. Do you know if it's better for us to contact him directly, or you can talk to her tech support?
6:41
S… Speaker 2 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
Yeah, he actually, his last day was actually today. He got promoted. He moved somewhere else. Oh, okay. So we're going to be getting a new manager on Monday. But I can give you the email to, like the group email for our operations team, and that would probably be your best bet to be able to get some answers back or information. Yeah. What's the address? It's going to be...
7:13
S… Speaker 3 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
It's going to be LTL, OPS, OPS, and then personnel, P-E-R-S-O-N-N-E-L-N-C-T at xpo.com. Okay. All right. Thank you very much, sir, for the information and for all the feedback that you have provided to me today. It really helps us improve our equipment and service. You guys are going to be contacted by our tech support.
7:49
S… Speaker 1 ([Cerrato, Alejandra]_127-14232656749_20260424200737(9353))
On Monday, maybe. So, yeah, we're here to help. And in any case that you guys need further assistance, don't hesitate to reach out, okay? Okay. Sounds good. Thank you so much. I appreciate the call. Thank you, Blake. Of course. Goodbye. Have a good day. Goodbye.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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