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Emotions are an integral part of all communication and therefore shape
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our interactions with the world around us,
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including moments of conflict.
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Gaining a better understanding of our own emotions and
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how they influence our decisions is an essential first step in being able to assist
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others in conflict.
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The goal in mediation is to improve one's own emotional competency
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while learning how to encourage the authentic display of emotions by
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others.
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This is the very reason we need to focus on emotions.
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There's nothing more central to who we are as human beings than our emotions.
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They define us as individuals and shape how we'll interact with the world
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around us.
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Emotions provide the very filter through which we perceive our environment
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and define how we respond,
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often without our own conscious awareness.
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Whether you're engaged in a parenting moment,
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negotiating an important contract,
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or attempting to mediate a long simmering dispute,
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emotions will most likely be present in the conversation or not far
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beneath the surface.
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Gaining a better understanding of emotions and how they influence
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our decisions will leave you a more authentic individual and
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better equipped to assist those around you.
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