1779795346852
May 26, 2026 11:36
· 1:15
· English
· Whisper Turbo
· 2 Speakers
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In our private and professional lives,
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emotions are rarely welcomed.
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Instead,
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emotions are still mostly viewed as disruptive and socially
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taboo.
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Emotions are routinely described using words like irrational
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or volatile.
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They're communications that have to be managed,
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brought under control,
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or obstacles to be overcome before disputes can be resolved
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through more rational thought.
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Yet emotions routinely lie at the core of a dispute.
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Try to imagine a family conflict,
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a workplace disagreement,
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or a mediation involving a serious personal injury without the presence
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of strong emotions.
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It's impossible.
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Ignoring the critical role emotions play in understanding the
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source of conflict and shaping our behaviors in the conflict moment flies
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in the face of who we are as human beings.
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To begin to understand emotion,
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is to unlock the door to designing a dispute resolution process that will
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provide emotional satisfaction.
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By attending to emotions,
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we as mediators offer the possibility of a more complete,
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authentic,
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and ultimately satisfying dispute resolution process.
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