1779797437112
May 26, 2026 12:12
· 1:15
· English
· Whisper Turbo
· 2 Mga Speaker
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In my years of teaching mediation around the world,
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I've encountered a number of mediators eager to learn the tricks of the trade.
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Often they look to develop a checklist of additional techniques for breaking
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impasse or overcoming other difficult moments.
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Many are at first disappointed when I remind them that at the core
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of most conflict lies emotion.
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I then challenge them to explore and reflect on their own emotional
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competency before they can begin to develop strategies to assist others'
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emotional needs.
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In short,
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the key to helping others work through difficult emotional issues begins
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with self -reflection and self -understanding.
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One student looked at me with an expression that I can only describe as
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looking as he just climbed the mountain to ask the Dalai Lama the meaning of life
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and was told the answer appears in the fortune cookie he left behind.
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So let me leave you with this thought.
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There could be no communication without emotion.
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Emotions shape every interaction in the world around us,
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including those that lead to conflict.
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Only by better understanding our own emotions can
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we begin to respect and encourage the important role emotions play in
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the dispute in front of us.
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