Kebijakan Privasi

Terakhir diperbarui: March 20, 2026

STT.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have. By using STT.ai, you agree to the practices described in this policy.

1. informasi yang kita kumpulkan

Informasi Akun

When you create an account, we collect your email address and, optionally, your name. If you sign in through a third-party provider (e.g., Google), we receive basic profile information from that provider.

Informasi Pembayaran

When you purchase credits or subscriptions, payment is processed by our third-party payment providers (Stripe, Square). We do not store your full credit card number. We retain transaction records (amount, date, and payment method type) for accounting purposes.

Berkas Audio

When you upload audio for transcription, your files are sent to our GPU server for processing and deleted immediately after transcription is complete. We do not permanently store your audio files. Audio is transmitted over HTTPS (TLS 1.3) and processed in memory.

When you provide a URL for transcription (e.g., a YouTube or podcast link), the audio may be temporarily downloaded to disk on our server using yt-dlp before processing. These temporary files are deleted immediately after transcription is complete. The URL you provide is not stored after processing.

Transkrip

Generated transcripts are stored in your account so you can access them later. If you enable client-side encryption, the transcript is encrypted in your browser before being saved to our servers — we cannot read the stored version. Note: during processing, the server handles the transcript in plaintext before returning it to your browser for encryption. You may delete your transcripts at any time.

Gunakan Data

We collect basic usage information such as pages visited, features used, transcription requests made, timestamps, browser type, and IP address. This helps us improve the Service and diagnose issues.

2. enkripsi pengetahuan nol

STT.ai offers an optional client-side encryption mode for stored transcripts. When enabled, your transcript is encrypted in your browser using AES-256-GCM with a key derived from your password before being saved to our servers. We never have access to your encryption keys, and cannot read or recover encrypted transcripts. Note: audio must be sent unencrypted to our GPU for transcription — the encryption protects the stored transcript, not the processing step. For more details, visit our Security page.

3 Bagaimana Kami Menggunakan Informasi Anda

We use collected information to:

• Provide, maintain, and improve the Service.
• Process transactions and manage your account.
• Send transactional emails (receipts, account notifications, security alerts).
• Monitor for abuse and enforce our Ketentuan layanan.
• Analyze aggregate usage trends to improve performance and features.

4 kue dan Analysis

Essential Cookies

We use essential cookies that are necessary for the Service to function. These include:

• Session cookies: to keep you logged in and maintain your session.
• CSRF tokens: to protect against cross-site request forgery attacks.
• Language preference: to remember your selected language.

These cookies are strictly necessary and cannot be disabled without breaking the Service.

Analytics Cookies

We use Clicky for website analytics to understand how visitors interact with STT.ai. Clicky may set cookies to track page views and sessions. You can opt out of analytics tracking through your browser settings or by visiting our 14. Mengelola Privasi Anda page.

Advertising Cookies

We do not use advertising cookies or trackers. We never have and we never will.

You can disable non-essential cookies (analytics) through your browser settings or our Privacy Settings page. Essential cookies cannot be disabled as they are required for the Service to function.

Berbagi Data 5.

We do not sell your personal data. We never have and we never will.

We share information only in the following limited circumstances:

• Payment processors: Stripe and Square process your payments. They operate under their own privacy policies.
• Legal requirements: We may disclose information if required by law, subpoena, or court order.
• Safety: We may share information if necessary to protect the rights, property, or safety of STT.ai, our users, or the public.

6. Sumbangsih Lab Suara

STT.ai offers an optional Voice Lab program where you can contribute audio samples to help improve open-source speech recognition models. Participation is entirely voluntary and opt-in. Contributed audio is licensed under CC-BY-SA and may be included in publicly available datasets used to train open-source models. You can withdraw from the Voice Lab at any time through your account settings. Contributions made prior to withdrawal that have already been incorporated into released datasets may not be removable.

Penanganan Data API 7.

If you use the STT.ai API, the same privacy protections apply. Audio submitted via the API is processed and deleted immediately. API request metadata (timestamps, endpoints, response codes) is logged for rate limiting and debugging purposes and is retained for up to 90 days.

Penahanan dan Penghapusan Data 8.

We retain different types of data for different periods:

• Audio files: Deleted immediately after transcription is complete. This includes both uploaded files and files temporarily downloaded from URLs.
• Transcripts: Stored until you delete them or until your account is deleted.
• Account data: Retained while your account is active. After account deletion, personal information is removed within 30 days, except where retention is required by law.
• Usage and analytics data: Anonymized after 90 days.
• Payment records: Retained as required by applicable tax and financial regulations.

You may delete your account at any time through your account settings or by emailing hello@stt.ai. When you delete your account, we remove your personal information and transcripts within 30 days, except where retention is required by law.

9. Hak - hak Anda di bawah PDPR

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct inaccurate or incomplete data.
• Right to erasure: You may request that we delete your personal data.
• Right to data portability: You may request a machine-readable copy of your data.
• Right to restrict processing: You may request that we limit how we use your data.
• Right to object: You may object to our processing of your personal data.
• Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence.

Our legal bases for processing personal data under the GDPR include: performance of a contract (providing the Service), legitimate interest (improving the Service and preventing abuse), consent (analytics and marketing), and legal obligation (financial record-keeping).

To exercise any of these rights, please contact us at hello@stt.ai. We will respond within 30 days.

10. Hak-hakmu di bawah CCPA.

Jika Anda adalah warga California, Undang-Undang Privasi Konsumen California (CCPA) memberi Anda hak-hak berikut:

• Hak untuk tahu: Anda dapat meminta pengungkapan dari kategori dan potongan-potongan spesifik informasi pribadi yang telah kami kumpulkan tentang Anda.
• Hak untuk menghapus: Anda dapat meminta penghapusan informasi pribadi Anda.
• Hak untuk memilih keluar dari penjualan: Kami tidak menjual informasi pribadimu.
• Hak untuk non-diskriminasi: Kami tidak akan membeda-bedakan Anda untuk melatih hak-hak CCPA Anda.

Untuk mengirimkan permintaan CCPA, email hello@stt.ai.

11 Privasi Anak - Anak

Our servers are located in the United States. If you access the Service from outside the United States, your data will be transferred to and processed in the United States. Audio files may be processed on our US-based GPU servers. By using the Service, you consent to the transfer of your data to the United States.

Bagi para pengguna di EEA dan Inggris, kita bergantung pada klausul kontrak standar dan mekanisme transfer legal lainnya untuk memastikan data Anda dilindungi sesuai dengan persyaratan GDPR.

12. security

STT.ai tidak ditujukan untuk anak-anak di bawah usia 13 tahun. kami tidak sengaja mengumpulkan informasi pribadi dari anak-anak di bawah 13 tahun. jika kami menemukan bahwa seorang anak di bawah 13 tahun telah membuat akun, kami akan segera menghapus akun dan data terkait. jika anda percaya seorang anak di bawah 13 tahun menggunakan layanan tersebut, silakan hubungi kami di hello@stt.ai.

13 Perubahan pada Kebijakan Ini

Anda dapat mengekspor semua transkrip Anda setiap saat menggunakan fitur ekspor dalam akun Anda. Transcript dapat diekspor dalam berbagai format termasuk TXT, SRT, VTT, DOCX, JSON, dan PDF. Jika Anda membutuhkan salinan lengkap dari semua data pribadi kami terus tentang Anda, hubungi kami di hello@stt.ai dan kami akan menyediakannya dalam waktu 30 hari.

14. Mengelola Privasi Anda

Kami menerapkan standar industri teknis dan organisasi untuk melindungi data Anda, termasuk enkripsi dalam transit (TLS), enkripsi saat istirahat, dan enkripsi sisi klien opsional. Security halaman.

15. Kontak

Kita dapat memperbarui Kebijakan Privasi ini dari waktu ke waktu. Ketika kita membuat perubahan materi, kita akan memperbarui tanggal "Terakhir" di bagian atas halaman ini dan memberitahu pengguna melalui email atau pemberitahuan in-app. Anda melanjutkan penggunaan layanan setelah perubahan diposting merupakan penerimaan kebijakan terbaru.

16. Managing Your Privacy

Anda dapat mengelola preferensi privasi Anda, termasuk analitis opt-out dan ekspor data, pada Pengaturan Privasi halaman.

17. Contact and Data Protection

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact our Data Protection Officer at:

STT.ai
Data Protection Officer
Email: privacy@stt.ai
General inquiries: hello@stt.ai
Web: https://stt.ai