LaJean Hicks

Jul 08, 2026 23:39 · 20:00 · English · Whisper Turbo · 3 Mpitondra teny
Tapitra androany ity dika mitovy ity. Handefa ny rakitra ho any amin'ny toerana tsy miova →
Fisokajin'ny laha-tahiry
Asehoy fotsiny
0:01
S… Speaker 1 (LaJean Hicks)
Okay, here we go.
0:02
S… Speaker 2 (LaJean Hicks)
Well, listen,
0:03
S… Speaker 2 (LaJean Hicks)
it's actually just for our notes,
0:05
S… Speaker 2 (LaJean Hicks)
just so we don't miss a thing.
0:07
S… Speaker 2 (LaJean Hicks)
But,
0:08
S… Speaker 2 (LaJean Hicks)
LaJean,
0:09
S… Speaker 2 (LaJean Hicks)
I want to thank you for talking to me.
0:11
S… Speaker 2 (LaJean Hicks)
Arkansas Talent Group is
0:15
S… Speaker 2 (LaJean Hicks)
trying to,
0:16
S… Speaker 2 (LaJean Hicks)
of course,
0:17
S… Speaker 2 (LaJean Hicks)
always trying to improve on things.
0:19
S… Speaker 2 (LaJean Hicks)
But I think really what...
0:22
S… Speaker 2 (LaJean Hicks)
I'm looking to help them do as a as a consultant is to help
0:26
S… Speaker 2 (LaJean Hicks)
them do more of the stuff that they're just really already good at.
0:30
S… Speaker 2 (LaJean Hicks)
So I don't work there.
0:33
S… Speaker 2 (LaJean Hicks)
So what I did is I asked them to speak with some of their best customers
0:38
S… Speaker 2 (LaJean Hicks)
or clients.
0:39
S… Speaker 2 (LaJean Hicks)
And you are on the short list of people that they gave me.
0:43
S… Speaker 2 (LaJean Hicks)
So I'm really just I'm here looking for your thoughts and your experiences
0:47
S… Speaker 2 (LaJean Hicks)
in working with them.
0:48
S… Speaker 2 (LaJean Hicks)
I figure we'll talk for about 15 minutes.
0:52
S… Speaker 2 (LaJean Hicks)
If that's okay,
0:53
S… Speaker 2 (LaJean Hicks)
and I'll get you off the phone.
0:54
S… Speaker 1 (LaJean Hicks)
Sure.
0:55
S… Speaker 1 (LaJean Hicks)
Yeah, no, that's fine.
0:56
S… Speaker 1 (LaJean Hicks)
Perfect.
0:57
S… Speaker 2 (LaJean Hicks)
LaJean,
1:02
S… Speaker 2 (LaJean Hicks)
how long have you been working with Arkansas
1:06
S… Speaker 2 (LaJean Hicks)
Talent Group?
1:06
S… Speaker 1 (LaJean Hicks)
I mean,
1:07
S… Speaker 2 (LaJean Hicks)
obviously, they haven't been around for too long.
1:11
S… Speaker 1 (LaJean Hicks)
Let's see.
1:13
S… Speaker 1 (LaJean Hicks)
I've been so busy.
1:15
S… Speaker 1 (LaJean Hicks)
It's our busy time.
1:17
S… Speaker 1 (LaJean Hicks)
That's why I reached out to them.
1:18
S… Speaker 1 (LaJean Hicks)
It's several months.
1:25
S… Speaker 1 (LaJean Hicks)
And I think right now I've got three people from
1:30
S… Speaker 1 (LaJean Hicks)
Arkansas Talent Group in my office.
1:31
S… Speaker 1 (LaJean Hicks)
Oh,
1:34
S… Speaker 1 (LaJean Hicks)
wow. Okay.
1:34
S… Speaker 1 (LaJean Hicks)
So
1:39
S… Speaker 2 (LaJean Hicks)
several months,
1:40
S… Speaker 2 (LaJean Hicks)
and you've hired three people.
1:42
S… Speaker 1 (LaJean Hicks)
Yes,
1:43
S… Speaker 1 (LaJean Hicks)
I've hired one permanently,
1:45
S… Speaker 1 (LaJean Hicks)
and I've got two temporary.
1:47
S… Speaker 1 (LaJean Hicks)
Okay.
1:47
S… Speaker 1 (LaJean Hicks)
Well,
1:49
S… Speaker 1 (LaJean Hicks)
one of them is mine,
1:50
S… Speaker 1 (LaJean Hicks)
and two of them are theirs now.
1:51
S… Speaker 1 (LaJean Hicks)
But they sent me all
1:56
S… Speaker 1 (LaJean Hicks)
three.
1:56
S… Speaker 1 (LaJean Hicks)
Nice.
1:59
S… Speaker 1 (LaJean Hicks)
Let me go shut my door right quick.
2:02
S… Speaker 2 (LaJean Hicks)
Of course.
2:13
S… Speaker 1 (LaJean Hicks)
I'd hate for somebody to be walking by and hear me talk about them.
2:15
S… Speaker 2 (LaJean Hicks)
Talk about them?
2:16
S… Speaker 2 (LaJean Hicks)
Yeah, I know.
2:17
S… Speaker 1 (LaJean Hicks)
It's funny.
2:18
S… Speaker 2 (LaJean Hicks)
Okay,
2:19
S… Speaker 2 (LaJean Hicks)
so one permanent,
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S… Speaker 2 (LaJean Hicks)
two temporary.
2:24
S… Speaker 1 (LaJean Hicks)
And I'm looking for
2:28
S… Speaker 1 (LaJean Hicks)
it. He's sending me resumes now for another position.
2:32
S… Speaker 1 (LaJean Hicks)
Okay.
2:33
S… Speaker 1 (LaJean Hicks)
We've been interviewing for that position.
2:37
S… Speaker 2 (LaJean Hicks)
Who are you working with over there?
2:40
S… Speaker 1 (LaJean Hicks)
I'm working with...
2:44
S… Speaker 1 (LaJean Hicks)
Chris,
2:44
S… Speaker 1 (LaJean Hicks)
and Sam.
2:46
S… Speaker 2 (LaJean Hicks)
What
2:55
S… Speaker 2 (LaJean Hicks)
are some of the favorite things that you've experienced
2:59
S… Speaker 2 (LaJean Hicks)
about working with Arkansas Talent Group?
3:01
S… Speaker 1 (LaJean Hicks)
Some of my favorite,
3:05
S… Speaker 1 (LaJean Hicks)
okay, I had one to brew that just didn't work out.
3:09
S… Speaker 1 (LaJean Hicks)
It was super sweet,
3:12
S… Speaker 1 (LaJean Hicks)
but just, I don't know,
3:14
S… Speaker 1 (LaJean Hicks)
it just didn't work out.
3:15
S… Speaker 1 (LaJean Hicks)
And I love the fact that I could just...
3:20
S… Speaker 1 (LaJean Hicks)
Call them,
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S… Speaker 1 (LaJean Hicks)
let them know,
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S… Speaker 1 (LaJean Hicks)
and I didn't have to do anything else at the end of the day.
3:25
S… Speaker 1 (LaJean Hicks)
They handled it.
3:27
S… Speaker 1 (LaJean Hicks)
I didn't have to let her go.
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S… Speaker 1 (LaJean Hicks)
I didn't have to tell her anything.
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S… Speaker 1 (LaJean Hicks)
That's my favorite part so far.
3:34
S… Speaker 2 (LaJean Hicks)
Of course.
3:35
S… Speaker 2 (LaJean Hicks)
Tell me why.
3:37
S… Speaker 1 (LaJean Hicks)
It's just so I didn't have to deal with it,
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S… Speaker 1 (LaJean Hicks)
you know?
3:41
S… Speaker 1 (LaJean Hicks)
Yes.
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S… Speaker 1 (LaJean Hicks)
And she was really in a permanent position,
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S… Speaker 1 (LaJean Hicks)
and she's super sweet.
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S… Speaker 1 (LaJean Hicks)
I was just looking for something different,
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S… Speaker 1 (LaJean Hicks)
but I didn't have to deal with it.
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S… Speaker 1 (LaJean Hicks)
They did.
3:55
S… Speaker 2 (LaJean Hicks)
They just took care of it.
3:58
S… Speaker 1 (LaJean Hicks)
Yeah,
3:59
S… Speaker 1 (LaJean Hicks)
I just called them,
4:00
S… Speaker 1 (LaJean Hicks)
let them know.
4:00
S… Speaker 1 (LaJean Hicks)
I said, you know,
4:01
S… Speaker 1 (LaJean Hicks)
let her finish out the week.
4:03
S… Speaker 1 (LaJean Hicks)
And then she just didn't show up Monday.
4:05
S… Speaker 1 (LaJean Hicks)
They sent me a new one.
4:06
S… Speaker 1 (LaJean Hicks)
That was just like,
4:10
S… Speaker 1 (LaJean Hicks)
never happened.
4:12
S… Speaker 1 (LaJean Hicks)
Oh,
4:14
S… Speaker 2 (LaJean Hicks)
that's fantastic.
4:14
S… Speaker 2 (LaJean Hicks)
Yeah,
4:16
S… Speaker 1 (LaJean Hicks)
that was real easy.
4:17
S… Speaker 1 (LaJean Hicks)
That was a good transition.
4:24
S… Speaker 2 (LaJean Hicks)
I'm assuming the next one worked out.
4:26
S… Speaker 1 (LaJean Hicks)
Yes,
4:27
S… Speaker 1 (LaJean Hicks)
it's working out.
4:28
S… Speaker 1 (LaJean Hicks)
Great.
4:31
S… Speaker 2 (LaJean Hicks)
What else?
4:35
S… Speaker 1 (LaJean Hicks)
Let's see.
4:37
S… Speaker 1 (LaJean Hicks)
They seem to
4:41
S… Speaker 1 (LaJean Hicks)
have, like,
4:42
S… Speaker 1 (LaJean Hicks)
whatever you need.
4:44
S… Speaker 1 (LaJean Hicks)
The minute I called them,
4:45
S… Speaker 1 (LaJean Hicks)
like, and was talking to them about the different positions I was needing,
4:49
S… Speaker 1 (LaJean Hicks)
they immediately had people in mind,
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S… Speaker 1 (LaJean Hicks)
immediately started interviewing.
5:00
S… Speaker 1 (LaJean Hicks)
I just got a couple emails for two more resumes to
5:04
S… Speaker 1 (LaJean Hicks)
look at this morning.
5:05
S… Speaker 1 (LaJean Hicks)
So they seem to have no shortage of
5:10
S… Speaker 1 (LaJean Hicks)
office staff.
5:13
S… Speaker 3 (LaJean Hicks)
I'm
5:19
S… Speaker 2 (LaJean Hicks)
just making notes.
5:20
S… Speaker 3 (LaJean Hicks)
Okay.
5:21
S… Speaker 3 (LaJean Hicks)
So
5:28
S… Speaker 2 (LaJean Hicks)
tell me why that's important
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S… Speaker 1 (LaJean Hicks)
to you.
5:33
S… Speaker 2 (LaJean Hicks)
Tell me why it's important that they don't have a shortage of people to put
5:37
S… Speaker 2 (LaJean Hicks)
in front of you and that they're immediately looking for people.
5:42
S… Speaker 1 (LaJean Hicks)
Well, whenever I got to the point that I
5:46
S… Speaker 1 (LaJean Hicks)
was like, okay, I got to have some help.
5:47
S… Speaker 1 (LaJean Hicks)
I got to have some help fast.
5:49
S… Speaker 1 (LaJean Hicks)
I had already procrastinated and waited,
5:52
S… Speaker 1 (LaJean Hicks)
you know,
5:53
S… Speaker 1 (LaJean Hicks)
too long.
5:54
S… Speaker 1 (LaJean Hicks)
And so that was just a real relief that
5:59
S… Speaker 1 (LaJean Hicks)
I could get.
6:01
S… Speaker 1 (LaJean Hicks)
Not that they didn't have to be trained or anything like that because they absolutely
6:06
S… Speaker 1 (LaJean Hicks)
did because every business is different.
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S… Speaker 1 (LaJean Hicks)
But that was it.
6:11
S… Speaker 1 (LaJean Hicks)
assuring to me because I was this is our busiest time of the year and
6:16
S… Speaker 1 (LaJean Hicks)
I was sweating it yeah I was worried
6:20
S… Speaker 1 (LaJean Hicks)
I still am worried but you know
6:24
S… Speaker 2 (LaJean Hicks)
better well I'll change your word from procrastinated
6:29
S… Speaker 2 (LaJean Hicks)
to just you got really busy during busy season and you
6:33
S… Speaker 2 (LaJean Hicks)
needed someone to step step in and
6:37
S… Speaker 2 (LaJean Hicks)
Gosh, you know,
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S… Speaker 2 (LaJean Hicks)
kind of save the moment.
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S… Speaker 2 (LaJean Hicks)
Bring somebody in.
6:42
S… Speaker 1 (LaJean Hicks)
Save the day for sure.
6:43
S… Speaker 3 (LaJean Hicks)
For sure.
6:44
S… Speaker 1 (LaJean Hicks)
We've grown a lot real fast
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S… Speaker 1 (LaJean Hicks)
and having a lot of growing pains.
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S… Speaker 1 (LaJean Hicks)
And then my...
6:53
S… Speaker 1 (LaJean Hicks)
Person that was running the whole other side of the office took
6:58
S… Speaker 1 (LaJean Hicks)
another job.
6:59
S… Speaker 1 (LaJean Hicks)
And I don't blame her for taking it.
7:00
S… Speaker 1 (LaJean Hicks)
I got her already and then she went to somewhere else.
7:03
S… Speaker 2 (LaJean Hicks)
Oh, my goodness.
7:04
S… Speaker 1 (LaJean Hicks)
And I had been working with her for a long time,
7:06
S… Speaker 1 (LaJean Hicks)
but it was an offer that she just couldn't refuse,
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S… Speaker 1 (LaJean Hicks)
you know.
7:09
S… Speaker 2 (LaJean Hicks)
It happens.
7:09
S… Speaker 1 (LaJean Hicks)
And that was
7:13
S… Speaker 1 (LaJean Hicks)
going to be for a long summer with
7:18
S… Speaker 1 (LaJean Hicks)
her gone.
7:18
S… Speaker 1 (LaJean Hicks)
But that's why.
7:24
S… Speaker 1 (LaJean Hicks)
And she only had two weeks,
7:25
S… Speaker 1 (LaJean Hicks)
which isn't very long.
7:26
S… Speaker 3 (LaJean Hicks)
But it worked
7:30
S… Speaker 2 (LaJean Hicks)
out. So being able to find someone obviously hasn't
7:36
S… Speaker 2 (LaJean Hicks)
been without obvious gaps in
7:40
S… Speaker 2 (LaJean Hicks)
training and having to get them up to speed.
7:42
S… Speaker 2 (LaJean Hicks)
However, it's changed that really long summer into...
7:47
S… Speaker 2 (LaJean Hicks)
A much better summer.
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S… Speaker 2 (LaJean Hicks)
How's that?
7:49
S… Speaker 1 (LaJean Hicks)
Much better.
7:49
S… Speaker 1 (LaJean Hicks)
Manageable.
7:50
S… Speaker 1 (LaJean Hicks)
We're still working on it.
7:51
S… Speaker 1 (LaJean Hicks)
Yeah. But now I've got the one that I hired overworked,
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S… Speaker 1 (LaJean Hicks)
and I'm looking for some help for her.
7:59
S… Speaker 3 (LaJean Hicks)
Oh,
8:00
S… Speaker 2 (LaJean Hicks)
wow. Okay.
8:01
S… Speaker 3 (LaJean Hicks)
Yeah.
8:02
S… Speaker 1 (LaJean Hicks)
So, I mean,
8:02
S… Speaker 1 (LaJean Hicks)
I didn't start the process knowing that the girl
8:06
S… Speaker 1 (LaJean Hicks)
that was here for so long was going to take
8:10
S… Speaker 1 (LaJean Hicks)
another job.
8:11
S… Speaker 1 (LaJean Hicks)
We were already understaffed
8:15
S… Speaker 1 (LaJean Hicks)
and was looking.
8:18
S… Speaker 1 (LaJean Hicks)
But yeah,
8:19
S… Speaker 1 (LaJean Hicks)
I needed a billing specialist.
8:21
S… Speaker 1 (LaJean Hicks)
They get me a billing specialist.
8:22
S… Speaker 1 (LaJean Hicks)
I need a receptionist.
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S… Speaker 1 (LaJean Hicks)
They can get me a receptionist.
8:24
S… Speaker 1 (LaJean Hicks)
I needed HR.
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S… Speaker 1 (LaJean Hicks)
I've got a great HR that's totally setting up a whole new system
8:30
S… Speaker 1 (LaJean Hicks)
and putting everything in place.
8:33
S… Speaker 3 (LaJean Hicks)
That's awesome.
8:34
S… Speaker 1 (LaJean Hicks)
It's awesome that I'm not having
8:38
S… Speaker 1 (LaJean Hicks)
to do it.
8:39
S… Speaker 3 (LaJean Hicks)
Exactly.
8:39
S… Speaker 3 (LaJean Hicks)
That's exactly right.
8:42
S… Speaker 2 (LaJean Hicks)
And then the one that you're looking for now
8:47
S… Speaker 2 (LaJean Hicks)
is the one to...
8:49
S… Speaker 2 (LaJean Hicks)
help the person that you hired that's kind of overloaded now?
8:53
S… Speaker 1 (LaJean Hicks)
They are,
8:55
S… Speaker 1 (LaJean Hicks)
and actually I am too.
8:56
S… Speaker 1 (LaJean Hicks)
I'm actually,
8:57
S… Speaker 1 (LaJean Hicks)
I think I've got one picked out,
9:01
S… Speaker 1 (LaJean Hicks)
but she's got a lot of experience on both sides
9:05
S… Speaker 1 (LaJean Hicks)
of it, receivable and payable.
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S… Speaker 1 (LaJean Hicks)
So I think I'm going to start her out at payable and I'll
9:11
S… Speaker 1 (LaJean Hicks)
help out with the receivables just because it's a
9:15
S… Speaker 1 (LaJean Hicks)
lot to learn what we invoice.
9:19
S… Speaker 1 (LaJean Hicks)
Sure.
9:19
S… Speaker 3 (LaJean Hicks)
All right.
9:23
S… Speaker 2 (LaJean Hicks)
How many other
9:28
S… Speaker 2 (LaJean Hicks)
companies have you worked with in regards to
9:32
S… Speaker 2 (LaJean Hicks)
recruiting and looking for talent?
9:34
S… Speaker 1 (LaJean Hicks)
I have worked with one
9:39
S… Speaker 1 (LaJean Hicks)
other company,
9:39
S… Speaker 1 (LaJean Hicks)
and it was more like just a headhunter.
9:44
S… Speaker 1 (LaJean Hicks)
We were actually looking for a controller to replace me.
9:48
S… Speaker 1 (LaJean Hicks)
I was going to retire.
9:52
S… Speaker 1 (LaJean Hicks)
And we had such a hard time.
9:54
S… Speaker 1 (LaJean Hicks)
We would get close in the process.
9:56
S… Speaker 1 (LaJean Hicks)
And actually,
9:57
S… Speaker 1 (LaJean Hicks)
our CPA and attorney was...
10:00
S… Speaker 2 (LaJean Hicks)
involved in that and um we'd get close and then
10:04
S… Speaker 2 (LaJean Hicks)
it would fall through or something um
10:08
S… Speaker 2 (LaJean Hicks)
it wasn't like the pool of people that i've
10:12
S… Speaker 2 (LaJean Hicks)
had arkansas talent group came highly recommended by somebody that i
10:16
S… Speaker 2 (LaJean Hicks)
work with a lot uh it's my banker and um so
10:21
S… Speaker 2 (LaJean Hicks)
i was like okay well that's gotta be good they don't arkansas
10:25
S… Speaker 2 (LaJean Hicks)
talent group doesn't even know but i said my stepdaughter she's
10:29
S… Speaker 1 (LaJean Hicks)
in it
10:30
S… Speaker 2 (LaJean Hicks)
She went to law school past the bar,
10:32
S… Speaker 2 (LaJean Hicks)
but she didn't practice law to them after like the next day after I'd
10:36
S… Speaker 2 (LaJean Hicks)
gotten that recommendation and they placed her immediately.
10:38
S… Speaker 2 (LaJean Hicks)
And she's still at the same position.
10:42
S… Speaker 1 (LaJean Hicks)
What a cool story.
10:44
S… Speaker 1 (LaJean Hicks)
Yeah.
10:45
S… Speaker 1 (LaJean Hicks)
They know now.
10:47
S… Speaker 1 (LaJean Hicks)
They're going to know now.
10:50
S… Speaker 1 (LaJean Hicks)
Oh,
10:51
S… Speaker 2 (LaJean Hicks)
yeah, I guess they will.
10:52
S… Speaker 1 (LaJean Hicks)
That's great.
10:55
S… Speaker 1 (LaJean Hicks)
They're going to love to hear that.
10:56
S… Speaker 1 (LaJean Hicks)
Wow.
11:00
S… Speaker 1 (LaJean Hicks)
So.
11:01
S… Speaker 1 (LaJean Hicks)
Thinking about that,
11:03
S… Speaker 1 (LaJean Hicks)
obviously you haven't worked with a ton of recruiting agencies,
11:06
S… Speaker 1 (LaJean Hicks)
but where would you rank Arkansas
11:11
S… Speaker 1 (LaJean Hicks)
Talent Group?
11:12
S… Speaker 2 (LaJean Hicks)
Definitely in
11:16
S… Speaker 2 (LaJean Hicks)
the HR and office aspect.
11:21
S… Speaker 2 (LaJean Hicks)
I mean,
11:23
S… Speaker 2 (LaJean Hicks)
I would rate them a 10 with my
11:28
S… Speaker 2 (LaJean Hicks)
experience.
11:29
S… Speaker 2 (LaJean Hicks)
Yeah.
11:30
S… Speaker 1 (LaJean Hicks)
And let me ask you this,
11:32
S… Speaker 1 (LaJean Hicks)
just kind of broaden the question just a little bit,
11:35
S… Speaker 1 (LaJean Hicks)
because you mentioned a banker,
11:36
S… Speaker 1 (LaJean Hicks)
but there's other people that provide you services
11:41
S… Speaker 1 (LaJean Hicks)
for the business.
11:42
S… Speaker 1 (LaJean Hicks)
And when you think about those companies,
11:45
S… Speaker 1 (LaJean Hicks)
I wanted to just ask you how you would rank Arkansas
11:50
S… Speaker 1 (LaJean Hicks)
Talent Group in that mix in regards to best
11:55
S… Speaker 1 (LaJean Hicks)
to worst, the things we're talking about,
11:59
S… Speaker 1 (LaJean Hicks)
the things like...
12:01
S… Speaker 1 (LaJean Hicks)
you know their customer service the things like providing you what you need
12:05
S… Speaker 1 (LaJean Hicks)
you know being prompt all the things that you expect in
12:10
S… Speaker 1 (LaJean Hicks)
someone who is helping you guys I would
12:14
S… Speaker 2 (LaJean Hicks)
definitely rank them
12:19
S… Speaker 2 (LaJean Hicks)
up at the top you know I guess nine
12:23
S… Speaker 1 (LaJean Hicks)
the
12:27
S… Speaker 2 (LaJean Hicks)
The only thing that,
12:29
S… Speaker 2 (LaJean Hicks)
and I know they're going to hear this.
12:31
S… Speaker 2 (LaJean Hicks)
I don't want to hear anybody's feelings.
12:32
S… Speaker 1 (LaJean Hicks)
No, no, this is good.
12:33
S… Speaker 1 (LaJean Hicks)
They want feedback.
12:34
S… Speaker 2 (LaJean Hicks)
The only thing I would suggest
12:38
S… Speaker 2 (LaJean Hicks)
would be maybe not
12:43
S… Speaker 2 (LaJean Hicks)
personally recommend somebody as much.
12:48
S… Speaker 2 (LaJean Hicks)
Whereas my first girl came very highly
12:52
S… Speaker 2 (LaJean Hicks)
recommended.
12:53
S… Speaker 2 (LaJean Hicks)
The one he sent me after I had interviewed also.
12:57
S… Speaker 2 (LaJean Hicks)
And look,
12:58
S… Speaker 2 (LaJean Hicks)
I'm a bad picker,
12:59
S… Speaker 1 (LaJean Hicks)
okay?
12:59
S… Speaker 2 (LaJean Hicks)
I am.
13:02
S… Speaker 2 (LaJean Hicks)
The owner,
13:03
S… Speaker 2 (LaJean Hicks)
he hired one,
13:05
S… Speaker 2 (LaJean Hicks)
he picked one before this that we just
13:09
S… Speaker 2 (LaJean Hicks)
put ads out and stuff.
13:10
S… Speaker 2 (LaJean Hicks)
She ended up crazy.
13:12
S… Speaker 2 (LaJean Hicks)
The next one I picked,
13:13
S… Speaker 2 (LaJean Hicks)
she ended up crazy.
13:15
S… Speaker 2 (LaJean Hicks)
And they think I'm crazy over at Arkansas Telling Group.
13:18
S… Speaker 2 (LaJean Hicks)
I am a little.
13:21
S… Speaker 2 (LaJean Hicks)
And so we were like,
13:22
S… Speaker 2 (LaJean Hicks)
we just,
13:23
S… Speaker 2 (LaJean Hicks)
our pickers are broke and we need somebody else to do this for us.
13:27
S… Speaker 2 (LaJean Hicks)
And I was like, just send over whoever you think is the best one.
13:29
S… Speaker 2 (LaJean Hicks)
And so
13:34
S… Speaker 2 (LaJean Hicks)
this one came highly recommended,
13:36
S… Speaker 2 (LaJean Hicks)
but I was like,
13:37
S… Speaker 2 (LaJean Hicks)
I don't know if I would,
13:39
S… Speaker 2 (LaJean Hicks)
your next customer,
13:40
S… Speaker 2 (LaJean Hicks)
recommend her like that so highly.
13:43
S… Speaker 2 (LaJean Hicks)
Because I did
13:48
S… Speaker 2 (LaJean Hicks)
have issues.
13:48
S… Speaker 2 (LaJean Hicks)
Actually, we all had issues with her.
13:51
S… Speaker 2 (LaJean Hicks)
And I would hate for,
13:52
S… Speaker 2 (LaJean Hicks)
because I was like,
13:55
S… Speaker 2 (LaJean Hicks)
okay, well, she's going to be good.
13:56
S… Speaker 2 (LaJean Hicks)
I'm going to take this one and the other one.
13:59
S… Speaker 1 (LaJean Hicks)
No,
14:01
S… Speaker 1 (LaJean Hicks)
I get it.
14:02
S… Speaker 1 (LaJean Hicks)
That's good feedback.
14:03
S… Speaker 1 (LaJean Hicks)
Yeah,
14:05
S… Speaker 2 (LaJean Hicks)
that's the only thing that I've really seen because
14:09
S… Speaker 2 (LaJean Hicks)
I was just like,
14:10
S… Speaker 2 (LaJean Hicks)
okay,
14:11
S… Speaker 2 (LaJean Hicks)
well, I was waiting on this high recommendation because I would
14:15
S… Speaker 2 (LaJean Hicks)
think from them,
14:16
S… Speaker 2 (LaJean Hicks)
a recommendation from them would mean a whole,
14:19
S… Speaker 2 (LaJean Hicks)
it means a whole lot to me.
14:22
S… Speaker 2 (LaJean Hicks)
to the point of like,
14:23
S… Speaker 2 (LaJean Hicks)
okay, I don't even have to interview.
14:24
S… Speaker 2 (LaJean Hicks)
I'll take your word for it.
14:25
S… Speaker 2 (LaJean Hicks)
Send her over.
14:26
S… Speaker 2 (LaJean Hicks)
But that didn't,
14:29
S… Speaker 2 (LaJean Hicks)
that was,
14:31
S… Speaker 2 (LaJean Hicks)
that's really the only thing that I would.
14:33
S… Speaker 1 (LaJean Hicks)
No,
14:35
S… Speaker 1 (LaJean Hicks)
that's great.
14:35
S… Speaker 1 (LaJean Hicks)
Tell
14:39
S… Speaker 1 (LaJean Hicks)
me, tell me about what it's like to work with Chris and Sam.
14:44
S… Speaker 2 (LaJean Hicks)
They email me a lot.
14:45
S… Speaker 2 (LaJean Hicks)
They're good,
14:47
S… Speaker 1 (LaJean Hicks)
though.
14:48
S… Speaker 2 (LaJean Hicks)
I mean, anytime I've been real covered up and real busy,
14:51
S… Speaker 2 (LaJean Hicks)
and I know, like,
14:52
S… Speaker 2 (LaJean Hicks)
they'll nudge me,
14:53
S… Speaker 2 (LaJean Hicks)
and here's your reminder,
14:54
S… Speaker 2 (LaJean Hicks)
email,
14:55
S… Speaker 2 (LaJean Hicks)
you know,
14:56
S… Speaker 2 (LaJean Hicks)
that kind of thing.
14:57
S… Speaker 2 (LaJean Hicks)
But they don't.
15:00
S… Speaker 1 (LaJean Hicks)
hound you like i thought i'd paid an invoice uh already or
15:04
S… Speaker 1 (LaJean Hicks)
just missed it missed my email if it goes off the page i'm done but i get about 100 emails
15:08
S… Speaker 1 (LaJean Hicks)
a day um and so like when i went to
15:12
S… Speaker 1 (LaJean Hicks)
pay i was like oh wait a minute i've got another invoice they never hounded me or was
15:16
S… Speaker 1 (LaJean Hicks)
worried about the money or anything like that so that
15:20
S… Speaker 1 (LaJean Hicks)
aspect of it is is real easy and and relaxed that's
15:25
S… Speaker 2 (LaJean Hicks)
great
15:28
S… Speaker 1 (LaJean Hicks)
But, yeah,
15:28
S… Speaker 1 (LaJean Hicks)
they do email me a lot,
15:30
S… Speaker 1 (LaJean Hicks)
especially if I'm interviewing.
15:31
S… Speaker 1 (LaJean Hicks)
They could.
15:35
S… Speaker 1 (LaJean Hicks)
I'm needing some professional engineers.
15:37
S… Speaker 1 (LaJean Hicks)
If they branched out a little bit,
15:41
S… Speaker 1 (LaJean Hicks)
more of the headhunter kind of thing,
15:43
S… Speaker 1 (LaJean Hicks)
I could hire four
15:47
S… Speaker 1 (LaJean Hicks)
professional engineers right now.
15:49
S… Speaker 1 (LaJean Hicks)
My boss comes in every day.
15:51
S… Speaker 1 (LaJean Hicks)
Do you think this company could help us?
15:53
S… Speaker 1 (LaJean Hicks)
No,
15:55
S… Speaker 1 (LaJean Hicks)
and I'm like, I don't think they can.
15:59
S… Speaker 1 (LaJean Hicks)
So that might be something to reach out to something more specialized.
16:03
S… Speaker 1 (LaJean Hicks)
I know that they specialize in the office staff.
16:05
S… Speaker 1 (LaJean Hicks)
No,
16:07
S… Speaker 2 (LaJean Hicks)
this is great.
16:08
S… Speaker 2 (LaJean Hicks)
It's great feedback.
16:08
S… Speaker 2 (LaJean Hicks)
All
16:13
S… Speaker 2 (LaJean Hicks)
right. Let me ask you this question.
16:15
S… Speaker 2 (LaJean Hicks)
So if someone came to you,
16:17
S… Speaker 2 (LaJean Hicks)
like you kind of came to your banker,
16:20
S… Speaker 2 (LaJean Hicks)
and they were asking you about Arkansas Talent Group,
16:24
S… Speaker 2 (LaJean Hicks)
they didn't know what it's like to work with them,
16:26
S… Speaker 2 (LaJean Hicks)
and they came to ask you your opinion,
16:29
S… Speaker 2 (LaJean Hicks)
what would you say about them?
16:32
S… Speaker 1 (LaJean Hicks)
And depending on what position they were looking for,
16:36
S… Speaker 1 (LaJean Hicks)
you know,
16:37
S… Speaker 1 (LaJean Hicks)
but I already know that they kind of specialize in office
16:41
S… Speaker 1 (LaJean Hicks)
staff and HR,
16:43
S… Speaker 1 (LaJean Hicks)
that kind of thing.
16:44
S… Speaker 1 (LaJean Hicks)
But I would definitely recommend
16:48
S… Speaker 1 (LaJean Hicks)
them. Yeah.
16:49
S… Speaker 2 (LaJean Hicks)
Last
16:56
S… Speaker 2 (LaJean Hicks)
question, and I'll let you go.
16:58
S… Speaker 2 (LaJean Hicks)
Get back to the 100 emails that are waiting.
17:01
S… Speaker 1 (LaJean Hicks)
100 emails,
17:02
S… Speaker 1 (LaJean Hicks)
I know, isn't that crazy?
17:03
S… Speaker 2 (LaJean Hicks)
I know, it's nuts.
17:04
S… Speaker 2 (LaJean Hicks)
It is.
17:06
S… Speaker 2 (LaJean Hicks)
Okay, what are the first...
17:08
S… Speaker 2 (LaJean Hicks)
This is an easy question.
17:09
S… Speaker 2 (LaJean Hicks)
It's an easy question,
17:10
S… Speaker 2 (LaJean Hicks)
but a lot of times it takes a little bit of thought.
17:13
S… Speaker 2 (LaJean Hicks)
So what are the first three descriptive words that come to your mind when you
17:17
S… Speaker 2 (LaJean Hicks)
think about working with Arkansas Talent Group?
17:20
S… Speaker 1 (LaJean Hicks)
Efficient.
17:23
S… Speaker 1 (LaJean Hicks)
That
17:29
S… Speaker 1 (LaJean Hicks)
was a hard one.
17:31
S… Speaker 2 (LaJean Hicks)
The first word usually comes pretty quick.
17:35
S… Speaker 1 (LaJean Hicks)
Well,
17:40
S… Speaker 1 (LaJean Hicks)
I'm trying to...
17:41
S… Speaker 1 (LaJean Hicks)
Yeah, right.
17:42
S… Speaker 1 (LaJean Hicks)
I'm just stuck.
17:44
S… Speaker 1 (LaJean Hicks)
It's okay.
17:45
S… Speaker 1 (LaJean Hicks)
Almost like you feel like this is more than one word,
17:49
S… Speaker 2 (LaJean Hicks)
though. It's OK.
17:50
S… Speaker 1 (LaJean Hicks)
That you've got,
17:51
S… Speaker 1 (LaJean Hicks)
you know, a partner in it,
17:53
S… Speaker 1 (LaJean Hicks)
like almost that they kind of work like they're just
17:57
S… Speaker 1 (LaJean Hicks)
kind of an extension of your office already.
18:00
S… Speaker 1 (LaJean Hicks)
You know, they and
18:05
S… Speaker 1 (LaJean Hicks)
relaxed,
18:11
S… Speaker 1 (LaJean Hicks)
you know,
18:14
S… Speaker 1 (LaJean Hicks)
just easy.
18:15
S… Speaker 1 (LaJean Hicks)
But that's kind of how we are
18:19
S… Speaker 1 (LaJean Hicks)
here, too.
18:20
S… Speaker 1 (LaJean Hicks)
They probably aren't that way.
18:22
S… Speaker 1 (LaJean Hicks)
I just make everybody that way.
18:23
S… Speaker 1 (LaJean Hicks)
No,
18:24
S… Speaker 2 (LaJean Hicks)
I think so.
18:25
S… Speaker 2 (LaJean Hicks)
I think it's like there's something pretty big to that.
18:30
S… Speaker 2 (LaJean Hicks)
It's easy.
18:33
S… Speaker 2 (LaJean Hicks)
It's easy.
18:33
S… Speaker 2 (LaJean Hicks)
And when someone makes
18:38
S… Speaker 2 (LaJean Hicks)
it easy and relaxed.
18:40
S… Speaker 2 (LaJean Hicks)
It gives you a confidence in them,
18:42
S… Speaker 2 (LaJean Hicks)
you know,
18:42
S… Speaker 2 (LaJean Hicks)
and I think that that's the connecting point is
18:47
S… Speaker 2 (LaJean Hicks)
that they're incredibly confident in what they do because they're good at it.
18:50
S… Speaker 2 (LaJean Hicks)
So they're able to just kind of provide a relaxed experience.
18:55
S… Speaker 2 (LaJean Hicks)
Yeah,
18:57
S… Speaker 1 (LaJean Hicks)
it was because I was like,
18:58
S… Speaker 1 (LaJean Hicks)
oh, I don't know what I'm going to do about this girl.
19:01
S… Speaker 1 (LaJean Hicks)
This isn't working out.
19:02
S… Speaker 1 (LaJean Hicks)
But that was super easy.
19:05
S… Speaker 2 (LaJean Hicks)
It's great.
19:08
S… Speaker 1 (LaJean Hicks)
I don't like to hurt anybody's feelings.
19:10
S… Speaker 2 (LaJean Hicks)
I mean,
19:12
S… Speaker 1 (LaJean Hicks)
I'll do it,
19:12
S… Speaker 1 (LaJean Hicks)
you know, but I don't like to.
19:14
S… Speaker 2 (LaJean Hicks)
No,
19:18
S… Speaker 2 (LaJean Hicks)
that's good.
19:19
S… Speaker 2 (LaJean Hicks)
I'm sure they didn't mind at all taking
19:23
S… Speaker 2 (LaJean Hicks)
care of it.
19:27
S… Speaker 2 (LaJean Hicks)
Listen, thank you so much for the time.
19:30
S… Speaker 2 (LaJean Hicks)
Thanks for the feedback.
19:31
S… Speaker 2 (LaJean Hicks)
They're going to be thrilled to hear it.
19:33
S… Speaker 2 (LaJean Hicks)
Appreciate your time.
19:34
S… Speaker 2 (LaJean Hicks)
If it's okay,
19:36
S… Speaker 2 (LaJean Hicks)
is it okay if they decide,
19:39
S… Speaker 2 (LaJean Hicks)
hey, we want to use some of those comments for marketing or
19:43
S… Speaker 2 (LaJean Hicks)
anything like that down the road?
19:44
S… Speaker 2 (LaJean Hicks)
Would that be okay?
19:45
S… Speaker 1 (LaJean Hicks)
Yeah,
19:46
S… Speaker 1 (LaJean Hicks)
that'd be fine.
19:46
S… Speaker 2 (LaJean Hicks)
Okay.
19:47
S… Speaker 2 (LaJean Hicks)
Perfect,
19:49
S… Speaker 2 (LaJean Hicks)
perfect.
19:49
S… Speaker 2 (LaJean Hicks)
Well, LaJean,
19:51
S… Speaker 2 (LaJean Hicks)
thank you so much.
19:52
S… Speaker 2 (LaJean Hicks)
I'll get you off of here so you can go to work.
19:55
S… Speaker 1 (LaJean Hicks)
Okay.
19:56
S… Speaker 1 (LaJean Hicks)
Thanks for the call.
19:57
S… Speaker 1 (LaJean Hicks)
Yep.
19:57
S… Speaker 2 (LaJean Hicks)
Thanks for the time.
19:58
S… Speaker 2 (LaJean Hicks)
Take care.
19:58
S… Speaker 1 (LaJean Hicks)
Bye -bye.

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