LaJean Hicks

0:01

S… Speaker 1 (LaJean Hicks)

Okay, here we go.

0:02

S… Speaker 2 (LaJean Hicks)

Well, listen,

0:03

S… Speaker 2 (LaJean Hicks)

it's actually just for our notes,

0:05

S… Speaker 2 (LaJean Hicks)

just so we don't miss a thing.

0:07

S… Speaker 2 (LaJean Hicks)

But,

0:08

S… Speaker 2 (LaJean Hicks)

LaJean,

0:09

S… Speaker 2 (LaJean Hicks)

I want to thank you for talking to me.

0:11

S… Speaker 2 (LaJean Hicks)

Arkansas Talent Group is

0:15

S… Speaker 2 (LaJean Hicks)

trying to,

0:16

S… Speaker 2 (LaJean Hicks)

of course,

0:17

S… Speaker 2 (LaJean Hicks)

always trying to improve on things.

0:19

S… Speaker 2 (LaJean Hicks)

But I think really what...

0:22

S… Speaker 2 (LaJean Hicks)

I'm looking to help them do as a as a consultant is to help

0:26

S… Speaker 2 (LaJean Hicks)

them do more of the stuff that they're just really already good at.

0:30

S… Speaker 2 (LaJean Hicks)

So I don't work there.

0:33

S… Speaker 2 (LaJean Hicks)

So what I did is I asked them to speak with some of their best customers

0:38

S… Speaker 2 (LaJean Hicks)

or clients.

0:39

S… Speaker 2 (LaJean Hicks)

And you are on the short list of people that they gave me.

0:43

S… Speaker 2 (LaJean Hicks)

So I'm really just I'm here looking for your thoughts and your experiences

0:47

S… Speaker 2 (LaJean Hicks)

in working with them.

0:48

S… Speaker 2 (LaJean Hicks)

I figure we'll talk for about 15 minutes.

0:52

S… Speaker 2 (LaJean Hicks)

If that's okay,

0:53

S… Speaker 2 (LaJean Hicks)

and I'll get you off the phone.

0:54

S… Speaker 1 (LaJean Hicks)

Sure.

0:55

S… Speaker 1 (LaJean Hicks)

Yeah, no, that's fine.

0:56

S… Speaker 1 (LaJean Hicks)

Perfect.

0:57

S… Speaker 2 (LaJean Hicks)

LaJean,

1:02

S… Speaker 2 (LaJean Hicks)

how long have you been working with Arkansas

1:06

S… Speaker 2 (LaJean Hicks)

Talent Group?

1:06

S… Speaker 1 (LaJean Hicks)

I mean,

1:07

S… Speaker 2 (LaJean Hicks)

obviously, they haven't been around for too long.

1:11

S… Speaker 1 (LaJean Hicks)

Let's see.

1:13

S… Speaker 1 (LaJean Hicks)

I've been so busy.

1:15

S… Speaker 1 (LaJean Hicks)

It's our busy time.

1:17

S… Speaker 1 (LaJean Hicks)

That's why I reached out to them.

1:18

S… Speaker 1 (LaJean Hicks)

It's several months.

1:25

S… Speaker 1 (LaJean Hicks)

And I think right now I've got three people from

1:30

S… Speaker 1 (LaJean Hicks)

Arkansas Talent Group in my office.

1:31

S… Speaker 1 (LaJean Hicks)

Oh,

1:34

S… Speaker 1 (LaJean Hicks)

wow. Okay.

1:34

S… Speaker 1 (LaJean Hicks)

So

1:39

S… Speaker 2 (LaJean Hicks)

several months,

1:40

S… Speaker 2 (LaJean Hicks)

and you've hired three people.

1:42

S… Speaker 1 (LaJean Hicks)

Yes,

1:43

S… Speaker 1 (LaJean Hicks)

I've hired one permanently,

1:45

S… Speaker 1 (LaJean Hicks)

and I've got two temporary.

1:47

S… Speaker 1 (LaJean Hicks)

Okay.

1:47

S… Speaker 1 (LaJean Hicks)

Well,

1:49

S… Speaker 1 (LaJean Hicks)

one of them is mine,

1:50

S… Speaker 1 (LaJean Hicks)

and two of them are theirs now.

1:51

S… Speaker 1 (LaJean Hicks)

But they sent me all

1:56

S… Speaker 1 (LaJean Hicks)

three.

1:56

S… Speaker 1 (LaJean Hicks)

Nice.

1:59

S… Speaker 1 (LaJean Hicks)

Let me go shut my door right quick.

2:02

S… Speaker 2 (LaJean Hicks)

Of course.

2:13

S… Speaker 1 (LaJean Hicks)

I'd hate for somebody to be walking by and hear me talk about them.

2:15

S… Speaker 2 (LaJean Hicks)

Talk about them?

2:16

S… Speaker 2 (LaJean Hicks)

Yeah, I know.

2:17

S… Speaker 1 (LaJean Hicks)

It's funny.

2:18

S… Speaker 2 (LaJean Hicks)

Okay,

2:19

S… Speaker 2 (LaJean Hicks)

so one permanent,

2:22

S… Speaker 2 (LaJean Hicks)

two temporary.

2:24

S… Speaker 1 (LaJean Hicks)

And I'm looking for

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S… Speaker 1 (LaJean Hicks)

it. He's sending me resumes now for another position.

2:32

S… Speaker 1 (LaJean Hicks)

Okay.

2:33

S… Speaker 1 (LaJean Hicks)

We've been interviewing for that position.

2:37

S… Speaker 2 (LaJean Hicks)

Who are you working with over there?

2:40

S… Speaker 1 (LaJean Hicks)

I'm working with...

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S… Speaker 1 (LaJean Hicks)

Chris,

2:44

S… Speaker 1 (LaJean Hicks)

and Sam.

2:46

S… Speaker 2 (LaJean Hicks)

What

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S… Speaker 2 (LaJean Hicks)

are some of the favorite things that you've experienced

2:59

S… Speaker 2 (LaJean Hicks)

about working with Arkansas Talent Group?

3:01

S… Speaker 1 (LaJean Hicks)

Some of my favorite,

3:05

S… Speaker 1 (LaJean Hicks)

okay, I had one to brew that just didn't work out.

3:09

S… Speaker 1 (LaJean Hicks)

It was super sweet,

3:12

S… Speaker 1 (LaJean Hicks)

but just, I don't know,

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S… Speaker 1 (LaJean Hicks)

it just didn't work out.

3:15

S… Speaker 1 (LaJean Hicks)

And I love the fact that I could just...

3:20

S… Speaker 1 (LaJean Hicks)

Call them,

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S… Speaker 1 (LaJean Hicks)

let them know,

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S… Speaker 1 (LaJean Hicks)

and I didn't have to do anything else at the end of the day.

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S… Speaker 1 (LaJean Hicks)

They handled it.

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S… Speaker 1 (LaJean Hicks)

I didn't have to let her go.

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S… Speaker 1 (LaJean Hicks)

I didn't have to tell her anything.

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S… Speaker 1 (LaJean Hicks)

That's my favorite part so far.

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S… Speaker 2 (LaJean Hicks)

Of course.

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S… Speaker 2 (LaJean Hicks)

Tell me why.

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S… Speaker 1 (LaJean Hicks)

It's just so I didn't have to deal with it,

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S… Speaker 1 (LaJean Hicks)

you know?

3:41

S… Speaker 1 (LaJean Hicks)

Yes.

3:43

S… Speaker 1 (LaJean Hicks)

And she was really in a permanent position,

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S… Speaker 1 (LaJean Hicks)

and she's super sweet.

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S… Speaker 1 (LaJean Hicks)

I was just looking for something different,

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S… Speaker 1 (LaJean Hicks)

but I didn't have to deal with it.

3:54

S… Speaker 1 (LaJean Hicks)

They did.

3:55

S… Speaker 2 (LaJean Hicks)

They just took care of it.

3:58

S… Speaker 1 (LaJean Hicks)

Yeah,

3:59

S… Speaker 1 (LaJean Hicks)

I just called them,

4:00

S… Speaker 1 (LaJean Hicks)

let them know.

4:00

S… Speaker 1 (LaJean Hicks)

I said, you know,

4:01

S… Speaker 1 (LaJean Hicks)

let her finish out the week.

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S… Speaker 1 (LaJean Hicks)

And then she just didn't show up Monday.

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S… Speaker 1 (LaJean Hicks)

They sent me a new one.

4:06

S… Speaker 1 (LaJean Hicks)

That was just like,

4:10

S… Speaker 1 (LaJean Hicks)

never happened.

4:12

S… Speaker 1 (LaJean Hicks)

Oh,

4:14

S… Speaker 2 (LaJean Hicks)

that's fantastic.

4:14

S… Speaker 2 (LaJean Hicks)

Yeah,

4:16

S… Speaker 1 (LaJean Hicks)

that was real easy.

4:17

S… Speaker 1 (LaJean Hicks)

That was a good transition.

4:24

S… Speaker 2 (LaJean Hicks)

I'm assuming the next one worked out.

4:26

S… Speaker 1 (LaJean Hicks)

Yes,

4:27

S… Speaker 1 (LaJean Hicks)

it's working out.

4:28

S… Speaker 1 (LaJean Hicks)

Great.

4:31

S… Speaker 2 (LaJean Hicks)

What else?

4:35

S… Speaker 1 (LaJean Hicks)

Let's see.

4:37

S… Speaker 1 (LaJean Hicks)

They seem to

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S… Speaker 1 (LaJean Hicks)

have, like,

4:42

S… Speaker 1 (LaJean Hicks)

whatever you need.

4:44

S… Speaker 1 (LaJean Hicks)

The minute I called them,

4:45

S… Speaker 1 (LaJean Hicks)

like, and was talking to them about the different positions I was needing,

4:49

S… Speaker 1 (LaJean Hicks)

they immediately had people in mind,

4:52

S… Speaker 1 (LaJean Hicks)

immediately started interviewing.

5:00

S… Speaker 1 (LaJean Hicks)

I just got a couple emails for two more resumes to

5:04

S… Speaker 1 (LaJean Hicks)

look at this morning.

5:05

S… Speaker 1 (LaJean Hicks)

So they seem to have no shortage of

5:10

S… Speaker 1 (LaJean Hicks)

office staff.

5:13

S… Speaker 3 (LaJean Hicks)

I'm

5:19

S… Speaker 2 (LaJean Hicks)

just making notes.

5:20

S… Speaker 3 (LaJean Hicks)

Okay.

5:21

S… Speaker 3 (LaJean Hicks)

So

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S… Speaker 2 (LaJean Hicks)

tell me why that's important

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S… Speaker 1 (LaJean Hicks)

to you.

5:33

S… Speaker 2 (LaJean Hicks)

Tell me why it's important that they don't have a shortage of people to put

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S… Speaker 2 (LaJean Hicks)

in front of you and that they're immediately looking for people.

5:42

S… Speaker 1 (LaJean Hicks)

Well, whenever I got to the point that I

5:46

S… Speaker 1 (LaJean Hicks)

was like, okay, I got to have some help.

5:47

S… Speaker 1 (LaJean Hicks)

I got to have some help fast.

5:49

S… Speaker 1 (LaJean Hicks)

I had already procrastinated and waited,

5:52

S… Speaker 1 (LaJean Hicks)

you know,

5:53

S… Speaker 1 (LaJean Hicks)

too long.

5:54

S… Speaker 1 (LaJean Hicks)

And so that was just a real relief that

5:59

S… Speaker 1 (LaJean Hicks)

I could get.

6:01

S… Speaker 1 (LaJean Hicks)

Not that they didn't have to be trained or anything like that because they absolutely

6:06

S… Speaker 1 (LaJean Hicks)

did because every business is different.

6:08

S… Speaker 1 (LaJean Hicks)

But that was it.

6:11

S… Speaker 1 (LaJean Hicks)

assuring to me because I was this is our busiest time of the year and

6:16

S… Speaker 1 (LaJean Hicks)

I was sweating it yeah I was worried

6:20

S… Speaker 1 (LaJean Hicks)

I still am worried but you know

6:24

S… Speaker 2 (LaJean Hicks)

better well I'll change your word from procrastinated

6:29

S… Speaker 2 (LaJean Hicks)

to just you got really busy during busy season and you

6:33

S… Speaker 2 (LaJean Hicks)

needed someone to step step in and

6:37

S… Speaker 2 (LaJean Hicks)

Gosh, you know,

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S… Speaker 2 (LaJean Hicks)

kind of save the moment.

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S… Speaker 2 (LaJean Hicks)

Bring somebody in.

6:42

S… Speaker 1 (LaJean Hicks)

Save the day for sure.

6:43

S… Speaker 3 (LaJean Hicks)

For sure.

6:44

S… Speaker 1 (LaJean Hicks)

We've grown a lot real fast

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S… Speaker 1 (LaJean Hicks)

and having a lot of growing pains.

6:50

S… Speaker 1 (LaJean Hicks)

And then my...

6:53

S… Speaker 1 (LaJean Hicks)

Person that was running the whole other side of the office took

6:58

S… Speaker 1 (LaJean Hicks)

another job.

6:59

S… Speaker 1 (LaJean Hicks)

And I don't blame her for taking it.

7:00

S… Speaker 1 (LaJean Hicks)

I got her already and then she went to somewhere else.

7:03

S… Speaker 2 (LaJean Hicks)

Oh, my goodness.

7:04

S… Speaker 1 (LaJean Hicks)

And I had been working with her for a long time,

7:06

S… Speaker 1 (LaJean Hicks)

but it was an offer that she just couldn't refuse,

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S… Speaker 1 (LaJean Hicks)

you know.

7:09

S… Speaker 2 (LaJean Hicks)

It happens.

7:09

S… Speaker 1 (LaJean Hicks)

And that was

7:13

S… Speaker 1 (LaJean Hicks)

going to be for a long summer with

7:18

S… Speaker 1 (LaJean Hicks)

her gone.

7:18

S… Speaker 1 (LaJean Hicks)

But that's why.

7:24

S… Speaker 1 (LaJean Hicks)

And she only had two weeks,

7:25

S… Speaker 1 (LaJean Hicks)

which isn't very long.

7:26

S… Speaker 3 (LaJean Hicks)

But it worked

7:30

S… Speaker 2 (LaJean Hicks)

out. So being able to find someone obviously hasn't

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S… Speaker 2 (LaJean Hicks)

been without obvious gaps in

7:40

S… Speaker 2 (LaJean Hicks)

training and having to get them up to speed.

7:42

S… Speaker 2 (LaJean Hicks)

However, it's changed that really long summer into...

7:47

S… Speaker 2 (LaJean Hicks)

A much better summer.

7:48

S… Speaker 2 (LaJean Hicks)

How's that?

7:49

S… Speaker 1 (LaJean Hicks)

Much better.

7:49

S… Speaker 1 (LaJean Hicks)

Manageable.

7:50

S… Speaker 1 (LaJean Hicks)

We're still working on it.

7:51

S… Speaker 1 (LaJean Hicks)

Yeah. But now I've got the one that I hired overworked,

7:57

S… Speaker 1 (LaJean Hicks)

and I'm looking for some help for her.

7:59

S… Speaker 3 (LaJean Hicks)

Oh,

8:00

S… Speaker 2 (LaJean Hicks)

wow. Okay.

8:01

S… Speaker 3 (LaJean Hicks)

Yeah.

8:02

S… Speaker 1 (LaJean Hicks)

So, I mean,

8:02

S… Speaker 1 (LaJean Hicks)

I didn't start the process knowing that the girl

8:06

S… Speaker 1 (LaJean Hicks)

that was here for so long was going to take

8:10

S… Speaker 1 (LaJean Hicks)

another job.

8:11

S… Speaker 1 (LaJean Hicks)

We were already understaffed

8:15

S… Speaker 1 (LaJean Hicks)

and was looking.

8:18

S… Speaker 1 (LaJean Hicks)

But yeah,

8:19

S… Speaker 1 (LaJean Hicks)

I needed a billing specialist.

8:21

S… Speaker 1 (LaJean Hicks)

They get me a billing specialist.

8:22

S… Speaker 1 (LaJean Hicks)

I need a receptionist.

8:23

S… Speaker 1 (LaJean Hicks)

They can get me a receptionist.

8:24

S… Speaker 1 (LaJean Hicks)

I needed HR.

8:26

S… Speaker 1 (LaJean Hicks)

I've got a great HR that's totally setting up a whole new system

8:30

S… Speaker 1 (LaJean Hicks)

and putting everything in place.

8:33

S… Speaker 3 (LaJean Hicks)

That's awesome.

8:34

S… Speaker 1 (LaJean Hicks)

It's awesome that I'm not having

8:38

S… Speaker 1 (LaJean Hicks)

to do it.

8:39

S… Speaker 3 (LaJean Hicks)

Exactly.

8:39

S… Speaker 3 (LaJean Hicks)

That's exactly right.

8:42

S… Speaker 2 (LaJean Hicks)

And then the one that you're looking for now

8:47

S… Speaker 2 (LaJean Hicks)

is the one to...

8:49

S… Speaker 2 (LaJean Hicks)

help the person that you hired that's kind of overloaded now?

8:53

S… Speaker 1 (LaJean Hicks)

They are,

8:55

S… Speaker 1 (LaJean Hicks)

and actually I am too.

8:56

S… Speaker 1 (LaJean Hicks)

I'm actually,

8:57

S… Speaker 1 (LaJean Hicks)

I think I've got one picked out,

9:01

S… Speaker 1 (LaJean Hicks)

but she's got a lot of experience on both sides

9:05

S… Speaker 1 (LaJean Hicks)

of it, receivable and payable.

9:06

S… Speaker 1 (LaJean Hicks)

So I think I'm going to start her out at payable and I'll

9:11

S… Speaker 1 (LaJean Hicks)

help out with the receivables just because it's a

9:15

S… Speaker 1 (LaJean Hicks)

lot to learn what we invoice.

9:19

S… Speaker 1 (LaJean Hicks)

Sure.

9:19

S… Speaker 3 (LaJean Hicks)

All right.

9:23

S… Speaker 2 (LaJean Hicks)

How many other

9:28

S… Speaker 2 (LaJean Hicks)

companies have you worked with in regards to

9:32

S… Speaker 2 (LaJean Hicks)

recruiting and looking for talent?

9:34

S… Speaker 1 (LaJean Hicks)

I have worked with one

9:39

S… Speaker 1 (LaJean Hicks)

other company,

9:39

S… Speaker 1 (LaJean Hicks)

and it was more like just a headhunter.

9:44

S… Speaker 1 (LaJean Hicks)

We were actually looking for a controller to replace me.

9:48

S… Speaker 1 (LaJean Hicks)

I was going to retire.

9:52

S… Speaker 1 (LaJean Hicks)

And we had such a hard time.

9:54

S… Speaker 1 (LaJean Hicks)

We would get close in the process.

9:56

S… Speaker 1 (LaJean Hicks)

And actually,

9:57

S… Speaker 1 (LaJean Hicks)

our CPA and attorney was...

10:00

S… Speaker 2 (LaJean Hicks)

involved in that and um we'd get close and then

10:04

S… Speaker 2 (LaJean Hicks)

it would fall through or something um

10:08

S… Speaker 2 (LaJean Hicks)

it wasn't like the pool of people that i've

10:12

S… Speaker 2 (LaJean Hicks)

had arkansas talent group came highly recommended by somebody that i

10:16

S… Speaker 2 (LaJean Hicks)

work with a lot uh it's my banker and um so

10:21

S… Speaker 2 (LaJean Hicks)

i was like okay well that's gotta be good they don't arkansas

10:25

S… Speaker 2 (LaJean Hicks)

talent group doesn't even know but i said my stepdaughter she's

10:29

S… Speaker 1 (LaJean Hicks)

in it

10:30

S… Speaker 2 (LaJean Hicks)

She went to law school past the bar,

10:32

S… Speaker 2 (LaJean Hicks)

but she didn't practice law to them after like the next day after I'd

10:36

S… Speaker 2 (LaJean Hicks)

gotten that recommendation and they placed her immediately.

10:38

S… Speaker 2 (LaJean Hicks)

And she's still at the same position.

10:42

S… Speaker 1 (LaJean Hicks)

What a cool story.

10:44

S… Speaker 1 (LaJean Hicks)

Yeah.

10:45

S… Speaker 1 (LaJean Hicks)

They know now.

10:47

S… Speaker 1 (LaJean Hicks)

They're going to know now.

10:50

S… Speaker 1 (LaJean Hicks)

Oh,

10:51

S… Speaker 2 (LaJean Hicks)

yeah, I guess they will.

10:52

S… Speaker 1 (LaJean Hicks)

That's great.

10:55

S… Speaker 1 (LaJean Hicks)

They're going to love to hear that.

10:56

S… Speaker 1 (LaJean Hicks)

Wow.

11:00

S… Speaker 1 (LaJean Hicks)

So.

11:01

S… Speaker 1 (LaJean Hicks)

Thinking about that,

11:03

S… Speaker 1 (LaJean Hicks)

obviously you haven't worked with a ton of recruiting agencies,

11:06

S… Speaker 1 (LaJean Hicks)

but where would you rank Arkansas

11:11

S… Speaker 1 (LaJean Hicks)

Talent Group?

11:12

S… Speaker 2 (LaJean Hicks)

Definitely in

11:16

S… Speaker 2 (LaJean Hicks)

the HR and office aspect.

11:21

S… Speaker 2 (LaJean Hicks)

I mean,

11:23

S… Speaker 2 (LaJean Hicks)

I would rate them a 10 with my

11:28

S… Speaker 2 (LaJean Hicks)

experience.

11:29

S… Speaker 2 (LaJean Hicks)

Yeah.

11:30

S… Speaker 1 (LaJean Hicks)

And let me ask you this,

11:32

S… Speaker 1 (LaJean Hicks)

just kind of broaden the question just a little bit,

11:35

S… Speaker 1 (LaJean Hicks)

because you mentioned a banker,

11:36

S… Speaker 1 (LaJean Hicks)

but there's other people that provide you services

11:41

S… Speaker 1 (LaJean Hicks)

for the business.

11:42

S… Speaker 1 (LaJean Hicks)

And when you think about those companies,

11:45

S… Speaker 1 (LaJean Hicks)

I wanted to just ask you how you would rank Arkansas

11:50

S… Speaker 1 (LaJean Hicks)

Talent Group in that mix in regards to best

11:55

S… Speaker 1 (LaJean Hicks)

to worst, the things we're talking about,

11:59

S… Speaker 1 (LaJean Hicks)

the things like...

12:01

S… Speaker 1 (LaJean Hicks)

you know their customer service the things like providing you what you need

12:05

S… Speaker 1 (LaJean Hicks)

you know being prompt all the things that you expect in

12:10

S… Speaker 1 (LaJean Hicks)

someone who is helping you guys I would

12:14

S… Speaker 2 (LaJean Hicks)

definitely rank them

12:19

S… Speaker 2 (LaJean Hicks)

up at the top you know I guess nine

12:23

S… Speaker 1 (LaJean Hicks)

the

12:27

S… Speaker 2 (LaJean Hicks)

The only thing that,

12:29

S… Speaker 2 (LaJean Hicks)

and I know they're going to hear this.

12:31

S… Speaker 2 (LaJean Hicks)

I don't want to hear anybody's feelings.

12:32

S… Speaker 1 (LaJean Hicks)

No, no, this is good.

12:33

S… Speaker 1 (LaJean Hicks)

They want feedback.

12:34

S… Speaker 2 (LaJean Hicks)

The only thing I would suggest

12:38

S… Speaker 2 (LaJean Hicks)

would be maybe not

12:43

S… Speaker 2 (LaJean Hicks)

personally recommend somebody as much.

12:48

S… Speaker 2 (LaJean Hicks)

Whereas my first girl came very highly

12:52

S… Speaker 2 (LaJean Hicks)

recommended.

12:53

S… Speaker 2 (LaJean Hicks)

The one he sent me after I had interviewed also.

12:57

S… Speaker 2 (LaJean Hicks)

And look,

12:58

S… Speaker 2 (LaJean Hicks)

I'm a bad picker,

12:59

S… Speaker 1 (LaJean Hicks)

okay?

12:59

S… Speaker 2 (LaJean Hicks)

I am.

13:02

S… Speaker 2 (LaJean Hicks)

The owner,

13:03

S… Speaker 2 (LaJean Hicks)

he hired one,

13:05

S… Speaker 2 (LaJean Hicks)

he picked one before this that we just

13:09

S… Speaker 2 (LaJean Hicks)

put ads out and stuff.

13:10

S… Speaker 2 (LaJean Hicks)

She ended up crazy.

13:12

S… Speaker 2 (LaJean Hicks)

The next one I picked,

13:13

S… Speaker 2 (LaJean Hicks)

she ended up crazy.

13:15

S… Speaker 2 (LaJean Hicks)

And they think I'm crazy over at Arkansas Telling Group.

13:18

S… Speaker 2 (LaJean Hicks)

I am a little.

13:21

S… Speaker 2 (LaJean Hicks)

And so we were like,

13:22

S… Speaker 2 (LaJean Hicks)

we just,

13:23

S… Speaker 2 (LaJean Hicks)

our pickers are broke and we need somebody else to do this for us.

13:27

S… Speaker 2 (LaJean Hicks)

And I was like, just send over whoever you think is the best one.

13:29

S… Speaker 2 (LaJean Hicks)

And so

13:34

S… Speaker 2 (LaJean Hicks)

this one came highly recommended,

13:36

S… Speaker 2 (LaJean Hicks)

but I was like,

13:37

S… Speaker 2 (LaJean Hicks)

I don't know if I would,

13:39

S… Speaker 2 (LaJean Hicks)

your next customer,

13:40

S… Speaker 2 (LaJean Hicks)

recommend her like that so highly.

13:43

S… Speaker 2 (LaJean Hicks)

Because I did

13:48

S… Speaker 2 (LaJean Hicks)

have issues.

13:48

S… Speaker 2 (LaJean Hicks)

Actually, we all had issues with her.

13:51

S… Speaker 2 (LaJean Hicks)

And I would hate for,

13:52

S… Speaker 2 (LaJean Hicks)

because I was like,

13:55

S… Speaker 2 (LaJean Hicks)

okay, well, she's going to be good.

13:56

S… Speaker 2 (LaJean Hicks)

I'm going to take this one and the other one.

13:59

S… Speaker 1 (LaJean Hicks)

No,

14:01

S… Speaker 1 (LaJean Hicks)

I get it.

14:02

S… Speaker 1 (LaJean Hicks)

That's good feedback.

14:03

S… Speaker 1 (LaJean Hicks)

Yeah,

14:05

S… Speaker 2 (LaJean Hicks)

that's the only thing that I've really seen because

14:09

S… Speaker 2 (LaJean Hicks)

I was just like,

14:10

S… Speaker 2 (LaJean Hicks)

okay,

14:11

S… Speaker 2 (LaJean Hicks)

well, I was waiting on this high recommendation because I would

14:15

S… Speaker 2 (LaJean Hicks)

think from them,

14:16

S… Speaker 2 (LaJean Hicks)

a recommendation from them would mean a whole,

14:19

S… Speaker 2 (LaJean Hicks)

it means a whole lot to me.

14:22

S… Speaker 2 (LaJean Hicks)

to the point of like,

14:23

S… Speaker 2 (LaJean Hicks)

okay, I don't even have to interview.

14:24

S… Speaker 2 (LaJean Hicks)

I'll take your word for it.

14:25

S… Speaker 2 (LaJean Hicks)

Send her over.

14:26

S… Speaker 2 (LaJean Hicks)

But that didn't,

14:29

S… Speaker 2 (LaJean Hicks)

that was,

14:31

S… Speaker 2 (LaJean Hicks)

that's really the only thing that I would.

14:33

S… Speaker 1 (LaJean Hicks)

No,

14:35

S… Speaker 1 (LaJean Hicks)

that's great.

14:35

S… Speaker 1 (LaJean Hicks)

Tell

14:39

S… Speaker 1 (LaJean Hicks)

me, tell me about what it's like to work with Chris and Sam.

14:44

S… Speaker 2 (LaJean Hicks)

They email me a lot.

14:45

S… Speaker 2 (LaJean Hicks)

They're good,

14:47

S… Speaker 1 (LaJean Hicks)

though.

14:48

S… Speaker 2 (LaJean Hicks)

I mean, anytime I've been real covered up and real busy,

14:51

S… Speaker 2 (LaJean Hicks)

and I know, like,

14:52

S… Speaker 2 (LaJean Hicks)

they'll nudge me,

14:53

S… Speaker 2 (LaJean Hicks)

and here's your reminder,

14:54

S… Speaker 2 (LaJean Hicks)

email,

14:55

S… Speaker 2 (LaJean Hicks)

you know,

14:56

S… Speaker 2 (LaJean Hicks)

that kind of thing.

14:57

S… Speaker 2 (LaJean Hicks)

But they don't.

15:00

S… Speaker 1 (LaJean Hicks)

hound you like i thought i'd paid an invoice uh already or

15:04

S… Speaker 1 (LaJean Hicks)

just missed it missed my email if it goes off the page i'm done but i get about 100 emails

15:08

S… Speaker 1 (LaJean Hicks)

a day um and so like when i went to

15:12

S… Speaker 1 (LaJean Hicks)

pay i was like oh wait a minute i've got another invoice they never hounded me or was

15:16

S… Speaker 1 (LaJean Hicks)

worried about the money or anything like that so that

15:20

S… Speaker 1 (LaJean Hicks)

aspect of it is is real easy and and relaxed that's

15:25

S… Speaker 2 (LaJean Hicks)

great

15:28

S… Speaker 1 (LaJean Hicks)

But, yeah,

15:28

S… Speaker 1 (LaJean Hicks)

they do email me a lot,

15:30

S… Speaker 1 (LaJean Hicks)

especially if I'm interviewing.

15:31

S… Speaker 1 (LaJean Hicks)

They could.

15:35

S… Speaker 1 (LaJean Hicks)

I'm needing some professional engineers.

15:37

S… Speaker 1 (LaJean Hicks)

If they branched out a little bit,

15:41

S… Speaker 1 (LaJean Hicks)

more of the headhunter kind of thing,

15:43

S… Speaker 1 (LaJean Hicks)

I could hire four

15:47

S… Speaker 1 (LaJean Hicks)

professional engineers right now.

15:49

S… Speaker 1 (LaJean Hicks)

My boss comes in every day.

15:51

S… Speaker 1 (LaJean Hicks)

Do you think this company could help us?

15:53

S… Speaker 1 (LaJean Hicks)

No,

15:55

S… Speaker 1 (LaJean Hicks)

and I'm like, I don't think they can.

15:59

S… Speaker 1 (LaJean Hicks)

So that might be something to reach out to something more specialized.

16:03

S… Speaker 1 (LaJean Hicks)

I know that they specialize in the office staff.

16:05

S… Speaker 1 (LaJean Hicks)

No,

16:07

S… Speaker 2 (LaJean Hicks)

this is great.

16:08

S… Speaker 2 (LaJean Hicks)

It's great feedback.

16:08

S… Speaker 2 (LaJean Hicks)

All

16:13

S… Speaker 2 (LaJean Hicks)

right. Let me ask you this question.

16:15

S… Speaker 2 (LaJean Hicks)

So if someone came to you,

16:17

S… Speaker 2 (LaJean Hicks)

like you kind of came to your banker,

16:20

S… Speaker 2 (LaJean Hicks)

and they were asking you about Arkansas Talent Group,

16:24

S… Speaker 2 (LaJean Hicks)

they didn't know what it's like to work with them,

16:26

S… Speaker 2 (LaJean Hicks)

and they came to ask you your opinion,

16:29

S… Speaker 2 (LaJean Hicks)

what would you say about them?

16:32

S… Speaker 1 (LaJean Hicks)

And depending on what position they were looking for,

16:36

S… Speaker 1 (LaJean Hicks)

you know,

16:37

S… Speaker 1 (LaJean Hicks)

but I already know that they kind of specialize in office

16:41

S… Speaker 1 (LaJean Hicks)

staff and HR,

16:43

S… Speaker 1 (LaJean Hicks)

that kind of thing.

16:44

S… Speaker 1 (LaJean Hicks)

But I would definitely recommend

16:48

S… Speaker 1 (LaJean Hicks)

them. Yeah.

16:49

S… Speaker 2 (LaJean Hicks)

Last

16:56

S… Speaker 2 (LaJean Hicks)

question, and I'll let you go.

16:58

S… Speaker 2 (LaJean Hicks)

Get back to the 100 emails that are waiting.

17:01

S… Speaker 1 (LaJean Hicks)

100 emails,

17:02

S… Speaker 1 (LaJean Hicks)

I know, isn't that crazy?

17:03

S… Speaker 2 (LaJean Hicks)

I know, it's nuts.

17:04

S… Speaker 2 (LaJean Hicks)

It is.

17:06

S… Speaker 2 (LaJean Hicks)

Okay, what are the first...

17:08

S… Speaker 2 (LaJean Hicks)

This is an easy question.

17:09

S… Speaker 2 (LaJean Hicks)

It's an easy question,

17:10

S… Speaker 2 (LaJean Hicks)

but a lot of times it takes a little bit of thought.

17:13

S… Speaker 2 (LaJean Hicks)

So what are the first three descriptive words that come to your mind when you

17:17

S… Speaker 2 (LaJean Hicks)

think about working with Arkansas Talent Group?

17:20

S… Speaker 1 (LaJean Hicks)

Efficient.

17:23

S… Speaker 1 (LaJean Hicks)

That

17:29

S… Speaker 1 (LaJean Hicks)

was a hard one.

17:31

S… Speaker 2 (LaJean Hicks)

The first word usually comes pretty quick.

17:35

S… Speaker 1 (LaJean Hicks)

Well,

17:40

S… Speaker 1 (LaJean Hicks)

I'm trying to...

17:41

S… Speaker 1 (LaJean Hicks)

Yeah, right.

17:42

S… Speaker 1 (LaJean Hicks)

I'm just stuck.

17:44

S… Speaker 1 (LaJean Hicks)

It's okay.

17:45

S… Speaker 1 (LaJean Hicks)

Almost like you feel like this is more than one word,

17:49

S… Speaker 2 (LaJean Hicks)

though. It's OK.

17:50

S… Speaker 1 (LaJean Hicks)

That you've got,

17:51

S… Speaker 1 (LaJean Hicks)

you know, a partner in it,

17:53

S… Speaker 1 (LaJean Hicks)

like almost that they kind of work like they're just

17:57

S… Speaker 1 (LaJean Hicks)

kind of an extension of your office already.

18:00

S… Speaker 1 (LaJean Hicks)

You know, they and

18:05

S… Speaker 1 (LaJean Hicks)

relaxed,

18:11

S… Speaker 1 (LaJean Hicks)

you know,

18:14

S… Speaker 1 (LaJean Hicks)

just easy.

18:15

S… Speaker 1 (LaJean Hicks)

But that's kind of how we are

18:19

S… Speaker 1 (LaJean Hicks)

here, too.

18:20

S… Speaker 1 (LaJean Hicks)

They probably aren't that way.

18:22

S… Speaker 1 (LaJean Hicks)

I just make everybody that way.

18:23

S… Speaker 1 (LaJean Hicks)

No,

18:24

S… Speaker 2 (LaJean Hicks)

I think so.

18:25

S… Speaker 2 (LaJean Hicks)

I think it's like there's something pretty big to that.

18:30

S… Speaker 2 (LaJean Hicks)

It's easy.

18:33

S… Speaker 2 (LaJean Hicks)

It's easy.

18:33

S… Speaker 2 (LaJean Hicks)

And when someone makes

18:38

S… Speaker 2 (LaJean Hicks)

it easy and relaxed.

18:40

S… Speaker 2 (LaJean Hicks)

It gives you a confidence in them,

18:42

S… Speaker 2 (LaJean Hicks)

you know,

18:42

S… Speaker 2 (LaJean Hicks)

and I think that that's the connecting point is

18:47

S… Speaker 2 (LaJean Hicks)

that they're incredibly confident in what they do because they're good at it.

18:50

S… Speaker 2 (LaJean Hicks)

So they're able to just kind of provide a relaxed experience.

18:55

S… Speaker 2 (LaJean Hicks)

Yeah,

18:57

S… Speaker 1 (LaJean Hicks)

it was because I was like,

18:58

S… Speaker 1 (LaJean Hicks)

oh, I don't know what I'm going to do about this girl.

19:01

S… Speaker 1 (LaJean Hicks)

This isn't working out.

19:02

S… Speaker 1 (LaJean Hicks)

But that was super easy.

19:05

S… Speaker 2 (LaJean Hicks)

It's great.

19:08

S… Speaker 1 (LaJean Hicks)

I don't like to hurt anybody's feelings.

19:10

S… Speaker 2 (LaJean Hicks)

I mean,

19:12

S… Speaker 1 (LaJean Hicks)

I'll do it,

19:12

S… Speaker 1 (LaJean Hicks)

you know, but I don't like to.

19:14

S… Speaker 2 (LaJean Hicks)

No,

19:18

S… Speaker 2 (LaJean Hicks)

that's good.

19:19

S… Speaker 2 (LaJean Hicks)

I'm sure they didn't mind at all taking

19:23

S… Speaker 2 (LaJean Hicks)

care of it.

19:27

S… Speaker 2 (LaJean Hicks)

Listen, thank you so much for the time.

19:30

S… Speaker 2 (LaJean Hicks)

Thanks for the feedback.

19:31

S… Speaker 2 (LaJean Hicks)

They're going to be thrilled to hear it.

19:33

S… Speaker 2 (LaJean Hicks)

Appreciate your time.

19:34

S… Speaker 2 (LaJean Hicks)

If it's okay,

19:36

S… Speaker 2 (LaJean Hicks)

is it okay if they decide,

19:39

S… Speaker 2 (LaJean Hicks)

hey, we want to use some of those comments for marketing or

19:43

S… Speaker 2 (LaJean Hicks)

anything like that down the road?

19:44

S… Speaker 2 (LaJean Hicks)

Would that be okay?

19:45

S… Speaker 1 (LaJean Hicks)

Yeah,

19:46

S… Speaker 1 (LaJean Hicks)

that'd be fine.

19:46

S… Speaker 2 (LaJean Hicks)

Okay.

19:47

S… Speaker 2 (LaJean Hicks)

Perfect,

19:49

S… Speaker 2 (LaJean Hicks)

perfect.

19:49

S… Speaker 2 (LaJean Hicks)

Well, LaJean,

19:51

S… Speaker 2 (LaJean Hicks)

thank you so much.

19:52

S… Speaker 2 (LaJean Hicks)

I'll get you off of here so you can go to work.

19:55

S… Speaker 1 (LaJean Hicks)

Okay.

19:56

S… Speaker 1 (LaJean Hicks)

Thanks for the call.

19:57

S… Speaker 1 (LaJean Hicks)

Yep.

19:57

S… Speaker 2 (LaJean Hicks)

Thanks for the time.

19:58

S… Speaker 2 (LaJean Hicks)

Take care.

19:58

S… Speaker 1 (LaJean Hicks)

Bye -bye.

_Dürs

Bu transkripsiýa hakda AI-den sora