[Cerrato, Alejandra]_127-14162855399_20260422153031(7750)

Apr 22, 2026 15:36 · 4:11 · English · Whisper Turbo · 3 speakers

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Lecture Index

0:00

S… Speaker 3 ([Cerrato, Alejandra]_127-14162855399_20260422153031(7750))

Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. This is Karen. How can I help you? Hello, Karen. This is Ahidra with Power Handling. I'm trying to get a hold of Najam Naviyo. Is there available, please?

0:29

S… Speaker 3 ([Cerrato, Alejandra]_127-14162855399_20260422153031(7750))

Let me just check, okay? Give me one second, please. Thank you. Thank you for calling XPO. With 40 years of best in class... Hello, I'm going to transfer you over to his line, okay? Okay, thank you. You're welcome. Thank you for calling XPO. With 40 years of best in class service performance, you get peace of mind and confidence for all your LTL shipments. Everything... Hello, Karen.

1:00

S… Speaker 2 ([Cerrato, Alejandra]_127-14162855399_20260422153031(7750))

Hey, this is Alejandra with Power Handling. How are you doing, Mr. Nabeu? I'm good. How are you? I am very good. Thank you so much for asking, sir. So I am calling because you guys have been using our electric power jacks for some time now. They're called FX44. And we're doing a very quick check-in to see how the machines are being performing. So I just need to ask you six questions in 60 seconds, if that's okay? Sure.

1:26

S… Speaker 2 ([Cerrato, Alejandra]_127-14162855399_20260422153031(7750))

Thank you very much. Okay. By any chance, do you know how many units you guys have at your facility? We have two. Perfect. Are any of those broken or not working? No, they're in working condition right now. Okay. Very good. Overall, how satisfied are you with the product from one of five? One being not satisfied and five being very satisfied? I'm very satisfied. Number five.

1:57

S… Speaker 2 ([Cerrato, Alejandra]_127-14162855399_20260422153031(7750))

Okay, very good. How would you rate the product's durability and build quality also from one to five? I would say five, four or five, yeah. Okay. How likely are you to purchase from power handling again in the future? Five, very likely. Okay, sounds good. How likely are you to recommend this product to a colleague?

2:28

S… Speaker 2 ([Cerrato, Alejandra]_127-14162855399_20260422153031(7750))

Okay, very good. And I just have one last question for you, sir. How well did the product met your expectations? And if you can expand a little bit on how your experience has been using the product, anything that you would like to highlight about it, what do you like, or anything that you would like to change or improve about it, any type of feedback would be appreciated.

2:48

S… Speaker 1 ([Cerrato, Alejandra]_127-14162855399_20260422153031(7750))

So our experience has been pretty good. We can use it for what we actually needed it for. But the only issue that we had was with the battery. It was actually the battery charger. So we had to order new battery chargers because the ones that we got with the machine weren't out, or I'm not sure what happened. It was probably something from our end that we didn't handle it properly because it does say when it's green, plug it off.

3:15

S… Speaker 1 ([Cerrato, Alejandra]_127-14162855399_20260422153031(7750))

I don't think we did that before. So that's the only issue that we had with the chargers. Okay. Okay. Were you able to get it fixed? Because if not, then we can give you assistance from our tech support department to see what the issue is. Yes. So we did try to get it fixed, but it seems like it did not get fixed. But it was recommended to us that we order two new chargers, which we did.

3:45

S… Speaker 2 ([Cerrato, Alejandra]_127-14162855399_20260422153031(7750))

And we have them here. The delivery was expedited. The service was great. So no complaints there. Okay. Sounds good then. Thank you so, so much for that perfect feedback. I really appreciate it. It really helps us improve our equipment and service. And I also value your time. And I really hope that you have a great rest of your week and your day okay, sir? Thank you. You too. All right. All right. Goodbye.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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