Enyel May 7th

31:59 3 speakers 8 chapters 679 segments
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Chapters

  1. 0:01
    Chapter 1: Doing good so far. 301s · Speaker 1

    Doing good so far. What about yours? Very good, very good. I mean, you're the first caller today, so hopefully everything goes well. And so, Angel, nice talking to you again. So, how did it go with the tests? I think it went well. It's been…

  2. 5:03
    Chapter 2: the workforce management team is managed by operations, but normally the work is with operations, even though they are different departments, but the daily interactions is with ops leader. 300s · Speaker 2

    the workforce management team is managed by operations, but normally the work is with operations, even though they are different departments, but the daily interactions is with ops leader. seeking for information on what is going on, why do…

  3. 10:04
    Chapter 3: leaders decide how to handle it we give them the the ideas of we can offer ot if we have extremely or if we if we really… 70s · Speaker 1

    leaders decide how to handle it we give them the the ideas of we can offer ot if we have extremely or if we if we really need it we just let's give them a few prices for x amount of hours if you complete three three hours outside of the nin…

  4. 11:14
    Chapter 4: so on okay very good so let me ask you this if calls suddenly increase and service level drops what are the first things that you would do the first thing call values call value increase service level of course it's gonna drop um we try to keep uh I'll send an email to keep all hands on deck. 300s · Speaker 2

    so on okay very good so let me ask you this if calls suddenly increase and service level drops what are the first things that you would do the first thing call values call value increase service level of course it's gonna drop um we try to …

  5. 16:14
    Chapter 5: An RTA that sits in. 91s · Speaker 1

    An RTA that sits in... In his job is TRTA that always is in close communication with the operations and also with leaders, making sure that everything is happening in the way that it is. Sometimes they see you as the guard of the time that …

  6. 17:46
    Chapter 6: You know that if you read the job description that I sent over to you through email, you notice that we're looking for someone as well, not only to do the job as an RTA, but also if you notice that there are changes that can be applied to the processes that we currently have or files that we are using or platforms that we currently have. 267s · Speaker 2

    You know that if you read the job description that I sent over to you through email, you notice that we're looking for someone as well, not only to do the job as an RTA, but also if you notice that there are changes that can be applied to t…

  7. 22:14
    Chapter 7: Okay. Over seven years, yeah. 300s · Speaker 3

    Okay. Over seven years, yeah. They're a very stable company. Indeed, they're very well known. It's a newspaper. I'm not sure if you have heard of it, but our company is very famous because of it. It's actually our bread and butter. Okay. It…

  8. 27:14
    Chapter 8: amount of data that we work with, we need a good computer and that's an investment. 278s · Speaker 1

    amount of data that we work with, we need a good computer and that's an investment. I have one and I programmed everything on it, but... It's been a while since I don't use it, so I'll have to go to a main and see how it is working. But I..…