Our services audio

0:00

S… Speaker 3 (Our services audio)

Yeah, services.

0:02

S… Speaker 3 (Our services audio)

So didn't we not say we would?

0:04

S… Speaker 2 (Our services audio)

So,

0:10

S… Speaker 1 (Our services audio)

yeah, with,

0:11

S… Speaker 1 (Our services audio)

well,

0:12

S… Speaker 1 (Our services audio)

with services,

0:14

S… Speaker 1 (Our services audio)

we either,

0:16

S… Speaker 1 (Our services audio)

so the problem we have is that there's a little bit of crossover with,

0:21

S… Speaker 1 (Our services audio)

yeah, with the how we work section.

0:23

S… Speaker 1 (Our services audio)

And ultimately,

0:24

S… Speaker 1 (Our services audio)

it's a hangover from the old website.

0:27

S… Speaker 1 (Our services audio)

And it's whether or not we keep it there and whether or not it adds

0:31

S… Speaker 1 (Our services audio)

any value.

0:34

S… Speaker 1 (Our services audio)

You know, but I think there needs to be a more,

0:38

S… Speaker 1 (Our services audio)

there needs to be something along those lines of

0:42

S… Speaker 1 (Our services audio)

like what we do,

0:43

S… Speaker 1 (Our services audio)

you know,

0:43

S… Speaker 1 (Our services audio)

in concrete terms,

0:46

S… Speaker 1 (Our services audio)

because we speak about how we work and we speak about flexibility and we

0:50

S… Speaker 1 (Our services audio)

speak about the different bits of software.

0:53

S… Speaker 1 (Our services audio)

But ultimately,

0:54

S… Speaker 1 (Our services audio)

you know,

0:55

S… Speaker 1 (Our services audio)

services is about,

0:56

S… Speaker 1 (Our services audio)

well, if I come here,

0:57

S… Speaker 1 (Our services audio)

what am I,

0:58

S… Speaker 1 (Our services audio)

you know, what am I,

0:59

S… Speaker 1 (Our services audio)

what am I buying?

0:59

S… Speaker 1 (Our services audio)

What am I actually getting?

1:03

S… Speaker 1 (Our services audio)

yeah yeah and i get it and so and here it's i suppose

1:07

S… Speaker 1 (Our services audio)

this which is from the old website slightly rewritten just

1:11

S… Speaker 1 (Our services audio)

feels like yeah there's there's more stuff being

1:15

S… Speaker 1 (Our services audio)

added but suddenly it appears like obviously cell support multilingual

1:20

S… Speaker 1 (Our services audio)

thing back office cx orchestration so we're kind of talking

1:24

S… Speaker 1 (Our services audio)

about the same things we're trying to package them as

1:27

S… Speaker 1 (Our services audio)

as things that are like understandable for the client.

1:29

S… Speaker 1 (Our services audio)

This is what I'm buying,

1:30

S… Speaker 1 (Our services audio)

but I'm not sure we're doing a great job.

1:32

S… Speaker 1 (Our services audio)

But my point would be,

1:33

S… Speaker 1 (Our services audio)

as long as we're not doing a terrible job in confusing people,

1:37

S… Speaker 1 (Our services audio)

then this is something that we can maybe optimize as

1:42

S… Speaker 1 (Our services audio)

we go, because we have nothing like that.

1:44

S… Speaker 1 (Our services audio)

It's like, you know,

1:45

S… Speaker 2 (Our services audio)

what am I buying?

1:47

S… Speaker 3 (Our services audio)

So can I can I?

1:49

S… Speaker 3 (Our services audio)

I think this is the page where the tip of the

1:53

S… Speaker 3 (Our services audio)

iceberg of

1:54

S… Speaker 3 (Our services audio)

what we're talking about with card and math needs to be inserted.

1:58

S… Speaker 3 (Our services audio)

So maybe this is what you focus on on your workshop.

2:02

S… Speaker 2 (Our services audio)

Yeah,

2:05

S… Speaker 3 (Our services audio)

is basically saying what are the things we do and how

2:09

S… Speaker 1 (Our services audio)

we work?

2:09

S… Speaker 3 (Our services audio)

This is how we work,

2:10

S… Speaker 3 (Our services audio)

right? This is services.

2:12

S… Speaker 2 (Our services audio)

Yeah,

2:12

S… Speaker 3 (Our services audio)

it's not or what we do.

2:14

S… Speaker 1 (Our services audio)

But this is all right.

2:15

S… Speaker 1 (Our services audio)

Yeah.

2:16

S… Speaker 2 (Our services audio)

Yeah.

2:17

S… Speaker 3 (Our services audio)

Yeah, I know.

2:18

S… Speaker 3 (Our services audio)

But this is the whole idea is,

2:19

S… Speaker 1 (Our services audio)

yeah.

2:20

S… Speaker 3 (Our services audio)

But the idea is that in any case is that what we're trying to do is make

2:24

S… Speaker 3 (Our services audio)

the BPO more strategic by having a transformational

2:29

S… Speaker 3 (Our services audio)

and optimization edge as part of its delivery,

2:32

S… Speaker 2 (Our services audio)

right?

2:33

S… Speaker 3 (Our services audio)

Today we are providing just bums on seats,

2:36

S… Speaker 1 (Our services audio)

right?

2:36

S… Speaker 3 (Our services audio)

So whilst there are two,

2:38

S… Speaker 3 (Our services audio)

when you come in selling BPO,

2:41

S… Speaker 3 (Our services audio)

you're coming in selling bums on seats.

2:45

S… Speaker 3 (Our services audio)

Sorry to use that expression,

2:47

S… Speaker 3 (Our services audio)

but that's the expression.

2:50

S… Speaker 2 (Our services audio)

Sorry.

2:58

S… Speaker 3 (Our services audio)

While we're coming and selling bums on seats,

3:01

S… Speaker 3 (Our services audio)

what we're trying to get to now is open the door and

3:05

S… Speaker 3 (Our services audio)

saying, oh,

3:06

S… Speaker 3 (Our services audio)

we've got problems with XYZ and actually,

3:09

S… Speaker 3 (Our services audio)

okay, we can sell technologies,

3:11

S… Speaker 3 (Our services audio)

but actually we can sell people and talent on tap as well.

3:14

S… Speaker 3 (Our services audio)

AKA BPO services.

3:20

S… Speaker 3 (Our services audio)

it being it being inside the website here is

3:24

S… Speaker 3 (Our services audio)

not completely the the idea is we're bringing these

3:28

S… Speaker 3 (Our services audio)

things closer together because today it's distinct and it shouldn't be it's supposed

3:32

S… Speaker 3 (Our services audio)

to be one right we should have a tip the tip of

3:37

S… Speaker 3 (Our services audio)

our of our spear should be transformation of cx yeah

3:41

S… Speaker 3 (Our services audio)

yeah but today we're selling either bums on seats and technology out

3:45

S… Speaker 1 (Our services audio)

there

3:46

S… Speaker 3 (Our services audio)

Yeah, and we've put some of the technologies like Missouri Cloud,

3:50

S… Speaker 3 (Our services audio)

which is all that inside the website and the old website for BPO,

3:52

S… Speaker 2 (Our services audio)

right?

3:53

S… Speaker 3 (Our services audio)

But then when we get to the table,

3:54

S… Speaker 3 (Our services audio)

we don't talk about it,

3:55

S… Speaker 2 (Our services audio)

right?

3:57

S… Speaker 3 (Our services audio)

So this is why we need to bring them together.

3:59

S… Speaker 3 (Our services audio)

So what do we do for our clients?

4:01

S… Speaker 3 (Our services audio)

We can just say what we do is we design and we are regulated

4:05

S… Speaker 3 (Our services audio)

ready customer operation.

4:09

S… Speaker 3 (Our services audio)

I mean, I think using regulated ready is,

4:12

S… Speaker 3 (Our services audio)

I'm not sure about where that comes from,

4:13

S… Speaker 3 (Our services audio)

and I'm not sure it's good to put that.

4:15

S… Speaker 3 (Our services audio)

From everyday customer care to complex high -stake journeys,

4:19

S… Speaker 3 (Our services audio)

but in there,

4:21

S… Speaker 3 (Our services audio)

we add to that what we do and embed

4:25

S… Speaker 3 (Our services audio)

transformational technology to transform the way CX

4:29

S… Speaker 3 (Our services audio)

works within the organization.

4:31

S… Speaker 2 (Our services audio)

Something of that nature.

4:33

S… Speaker 3 (Our services audio)

Again, what I think you should go with is publish this

4:37

S… Speaker 3 (Our services audio)

page as it is.

4:38

S… Speaker 3 (Our services audio)

but use this as the vector

4:45

S… Speaker 1 (Our services audio)

for your workshop.

4:47

S… Speaker 3 (Our services audio)

How does this page need to look like?

4:50

S… Speaker 3 (Our services audio)

You know,

4:51

S… Speaker 3 (Our services audio)

and it's not about BPO services,

4:53

S… Speaker 2 (Our services audio)

right?

4:54

S… Speaker 1 (Our services audio)

What we deliver.

4:55

S… Speaker 3 (Our services audio)

Yeah, this is the BPO side of things.

4:57

S… Speaker 3 (Our services audio)

This is part of the BX.

5:00

S… Speaker 1 (Our services audio)

orchestration services here,

5:01

S… Speaker 3 (Our services audio)

you know,

5:02

S… Speaker 1 (Our services audio)

scale.

5:03

S… Speaker 2 (Our services audio)

Which essentially is that feels like it's a bigger

5:07

S… Speaker 2 (Our services audio)

thing than one than one square next to sales support.

5:11

S… Speaker 2 (Our services audio)

Do you see what I mean?

5:12

S… Speaker 2 (Our services audio)

Sales support to me is not of the same weight as CX orchestration.

5:16

S… Speaker 3 (Our services audio)

Yeah.

5:17

S… Speaker 1 (Our services audio)

So what our clients get from Sansei,

5:20

S… Speaker 1 (Our services audio)

they get three things.

5:21

S… Speaker 1 (Our services audio)

They get the best talent money can buy.

5:23

S… Speaker 1 (Our services audio)

That's number one.

5:25

S… Speaker 3 (Our services audio)

Oops.

5:26

S… Speaker 3 (Our services audio)

Two,

5:27

S… Speaker 1 (Our services audio)

at the lowest cost point because of

5:32

S… Speaker 1 (Our services audio)

our micro staffing and optimization approach.

5:37

S… Speaker 1 (Our services audio)

And three,

5:38

S… Speaker 1 (Our services audio)

the optimization halo

5:42

S… Speaker 1 (Our services audio)

effect for their internal operation with our transformational capabilities.

5:46

S… Speaker 1 (Our services audio)

That's the three things they get from us.

5:49

S… Speaker 1 (Our services audio)

That third point.

5:52

S… Speaker 1 (Our services audio)

is what then we need to expand upon or you need to expand upon with

5:56

S… Speaker 1 (Our services audio)

Matt and Ted,

5:58

S… Speaker 3 (Our services audio)

right?

5:59

S… Speaker 1 (Our services audio)

Because that is the unsung hero and

6:03

S… Speaker 1 (Our services audio)

the unsung and the unplayed trump card in

6:07

S… Speaker 1 (Our services audio)

our deck.

6:08

S… Speaker 3 (Our services audio)

Yeah?

6:10

S… Speaker 1 (Our services audio)

Does that make sense or not?

6:12

S… Speaker 1 (Our services audio)

It does make sense.

6:14

S… Speaker 1 (Our services audio)

Three bubbles.

6:15

S… Speaker 1 (Our services audio)

Best talent.

6:18

S… Speaker 1 (Our services audio)

money can buy.

6:19

S… Speaker 1 (Our services audio)

What they get is talent on tap with real transformational

6:24

S… Speaker 1 (Our services audio)

technologies.

6:25

S… Speaker 1 (Our services audio)

So they get the talent.

6:27

S… Speaker 1 (Our services audio)

And here we can just sing about UK

6:32

S… Speaker 1 (Our services audio)

-wide.

6:33

S… Speaker 1 (Our services audio)

We make the world your oyster,

6:34

S… Speaker 1 (Our services audio)

whatever.

6:35

S… Speaker 1 (Our services audio)

Just use talent.

6:36

S… Speaker 1 (Our services audio)

We get you the best talent across the UK and beyond if you need.

6:40

S… Speaker 3 (Our services audio)

Two,

6:41

S… Speaker 1 (Our services audio)

at the lowest price point due to our

6:45

S… Speaker 1 (Our services audio)

micro -staffing optimization system.

6:48

S… Speaker 1 (Our services audio)

Yeah, and LiveDesk,

6:50

S… Speaker 1 (Our services audio)

whatever. You don't need to mention the products,

6:52

S… Speaker 1 (Our services audio)

but yeah,

6:53

S… Speaker 1 (Our services audio)

we provide the best productivity and well -being.

6:56

S… Speaker 1 (Our services audio)

And three,

6:56

S… Speaker 1 (Our services audio)

the halo effect of this productivity and well -being optimization

7:01

S… Speaker 1 (Our services audio)

for your colleagues in -house by leveraging our SaaS

7:05

S… Speaker 1 (Our services audio)

and our capability,

7:06

S… Speaker 1 (Our services audio)

whatever, to transform your CX work.

7:09

S… Speaker 1 (Our services audio)

Because the key thing,

7:11

S… Speaker 1 (Our services audio)

Tom, is that it has to feel non -invasive.

7:14

S… Speaker 1 (Our services audio)

Because as soon as you talk about transformation,

7:16

S… Speaker 1 (Our services audio)

most businesses,

7:18

S… Speaker 1 (Our services audio)

they're like, no,

7:18

S… Speaker 1 (Our services audio)

sorry, we're taking care of our own transformation.

7:20

S… Speaker 3 (Our services audio)

You know,

7:21

S… Speaker 1 (Our services audio)

we don't need our BPO to help us.

7:23

S… Speaker 1 (Our services audio)

But the idea here is that we've got USPs,

7:26

S… Speaker 1 (Our services audio)

Team Tonic and Live Desk are completely unique in the market.

7:30

S… Speaker 1 (Our services audio)

And they're transformational,

7:33

S… Speaker 1 (Our services audio)

but they're not invasive.

7:36

S… Speaker 3 (Our services audio)

Yeah.

7:38

S… Speaker 3 (Our services audio)

Technologies.

7:40

S… Speaker 1 (Our services audio)

And this is what Matt was saying,

7:42

S… Speaker 1 (Our services audio)

is the BPO is the boutique window for and the proof point

7:46

S… Speaker 1 (Our services audio)

of these technologies because you have it as part of any BPO engagement.

7:49

S… Speaker 3 (Our services audio)

However,

7:51

S… Speaker 1 (Our services audio)

they can be put at your,

7:53

S… Speaker 1 (Our services audio)

you can use them for your own people as well once you've seen what they can do with

7:57

S… Speaker 1 (Our services audio)

Sanset.

7:58

S… Speaker 3 (Our services audio)

Yeah.

8:00

S… Speaker 3 (Our services audio)

Which,

8:01

S… Speaker 1 (Our services audio)

yeah.

8:02

S… Speaker 2 (Our services audio)

Okay,

8:03

S… Speaker 1 (Our services audio)

so just one question.

8:04

S… Speaker 1 (Our services audio)

One question,

8:06

S… Speaker 2 (Our services audio)

like how this thinking,

8:09

S… Speaker 1 (Our services audio)

right?

8:09

S… Speaker 2 (Our services audio)

How and

8:11

S… Speaker 2 (Our services audio)

I'm not being facetious,

8:12

S… Speaker 2 (Our services audio)

but how is this wishful thinking?

8:14

S… Speaker 2 (Our services audio)

Or is this stuff where we have example?

8:18

S… Speaker 2 (Our services audio)

And by wishful thinking,

8:19

S… Speaker 2 (Our services audio)

I mean, is it us projecting

8:23

S… Speaker 2 (Our services audio)

what we believe we can become,

8:25

S… Speaker 2 (Our services audio)

which is valid?

8:26

S… Speaker 2 (Our services audio)

Or is this something that's been born out of?

8:28

S… Speaker 2 (Our services audio)

We have seen this with certain of our clients.

8:32

S… Speaker 2 (Our services audio)

There is a real opportunity.

8:33

S… Speaker 2 (Our services audio)

There's a real opportunity here that they can be,

8:36

S… Speaker 1 (Our services audio)

you know.

8:37

S… Speaker 2 (Our services audio)

You see what I mean?

8:38

S… Speaker 1 (Our services audio)

It's not wishful thinking,

8:40

S… Speaker 1 (Our services audio)

but it's proven.

8:47

S… Speaker 1 (Our services audio)

Like, my nerds call is Nespresso.

8:49

S… Speaker 1 (Our services audio)

Nespresso is leaving BPO,

8:51

S… Speaker 1 (Our services audio)

but they're taking LiveDesk,

8:53

S… Speaker 1 (Our services audio)

right? So we're doing,

8:53

S… Speaker 1 (Our services audio)

you know,

8:54

S… Speaker 1 (Our services audio)

they're not saying,

8:55

S… Speaker 1 (Our services audio)

oh, well, let's try LiveDesk because you don't see what it does.

8:58

S… Speaker 1 (Our services audio)

We Allianz was a BPO client that then adopted LiveDesk

9:02

S… Speaker 1 (Our services audio)

and then left BPO and continued with LiveDesk.

9:05

S… Speaker 1 (Our services audio)

You know,

9:06

S… Speaker 2 (Our services audio)

so we...

9:07

S… Speaker 2 (Our services audio)

And apart from...

9:09

S… Speaker 1 (Our services audio)

Yeah,

9:10

S… Speaker 1 (Our services audio)

sorry.

9:10

S… Speaker 2 (Our services audio)

Just one question.

9:11

S… Speaker 2 (Our services audio)

No, no, that's really good examples,

9:13

S… Speaker 2 (Our services audio)

and that's good.

9:14

S… Speaker 2 (Our services audio)

We have two or three.

9:15

S… Speaker 2 (Our services audio)

Now, is that something that,

9:17

S… Speaker 2 (Our services audio)

you know, is that demand?

9:19

S… Speaker 2 (Our services audio)

Are people aware of that?

9:21

S… Speaker 2 (Our services audio)

So apart from our clients who work with us and there's the halo effect and that happens,

9:25

S… Speaker 2 (Our services audio)

is there an appetite in the wider industry or even a knowledge

9:29

S… Speaker 2 (Our services audio)

that this is a thing?

9:31

S… Speaker 2 (Our services audio)

Do you see what I mean?

9:31

S… Speaker 2 (Our services audio)

Or is this something?

9:32

S… Speaker 2 (Our services audio)

Do you see what I mean?

9:33

S… Speaker 1 (Our services audio)

Are we?

9:33

S… Speaker 1 (Our services audio)

No,

9:34

S… Speaker 1 (Our services audio)

well,

9:35

S… Speaker 1 (Our services audio)

not really.

9:35

S… Speaker 1 (Our services audio)

And just to be clear,

9:37

S… Speaker 1 (Our services audio)

we keep missing a trick.

9:40

S… Speaker 1 (Our services audio)

And this is,

9:40

S… Speaker 1 (Our services audio)

again, why I brought Matt to this.

9:43

S… Speaker 1 (Our services audio)

to this equation,

9:44

S… Speaker 1 (Our services audio)

Tom, is that we've tried a number of things in selling the

9:48

S… Speaker 1 (Our services audio)

technology on its own,

9:49

S… Speaker 1 (Our services audio)

you know, SaaS based email campaigns and blah,

9:53

S… Speaker 1 (Our services audio)

blah, blah.

9:53

S… Speaker 1 (Our services audio)

But the point is,

9:55

S… Speaker 1 (Our services audio)

is that in our service delivery today,

9:57

S… Speaker 1 (Our services audio)

nobody's having these

10:00

S… Speaker 1 (Our services audio)

conversations.

10:00

S… Speaker 1 (Our services audio)

We're not doing account management.

10:01

S… Speaker 1 (Our services audio)

We have service delivery management,

10:03

S… Speaker 1 (Our services audio)

but no account management.

10:05

S… Speaker 1 (Our services audio)

So we

10:09

S… Speaker 1 (Our services audio)

end up being just bums -on -seat BPO partner,

10:12

S… Speaker 1 (Our services audio)

and we're very dispensable,

10:14

S… Speaker 1 (Our services audio)

and nobody recognizes the value.

10:16

S… Speaker 1 (Our services audio)

And it's an absolute sin that,

10:19

S… Speaker 3 (Our services audio)

you know,

10:20

S… Speaker 1 (Our services audio)

like for example,

10:21

S… Speaker 1 (Our services audio)

Bupa Live Desk is now live in Bupa.

10:25

S… Speaker 1 (Our services audio)

our service delivery director say oh no no but we've been trying we've been trying but it's

10:30

S… Speaker 1 (Our services audio)

just we don't have a seat at the table so the idea is with matt

10:34

S… Speaker 1 (Our services audio)

with the ted is that not only are we going to go and this is why

10:38

S… Speaker 1 (Our services audio)

it's farming and hunting we're going to go back to our all of our clients say look do you

10:42

S… Speaker 1 (Our services audio)

are you aware of these capabilities and what it

10:46

S… Speaker 1 (Our services audio)

can do for you what are your pen points and let us assess whether or not we

10:50

S… Speaker 1 (Our services audio)

can help you

10:51

S… Speaker 1 (Our services audio)

You know, we're here already.

10:53

S… Speaker 1 (Our services audio)

We're your partner,

10:53

S… Speaker 1 (Our services audio)

right?

10:54

S… Speaker 1 (Our services audio)

And then for new hunting,

10:56

S… Speaker 1 (Our services audio)

like in the AXA or RFP that you saw,

10:59

S… Speaker 1 (Our services audio)

I think, is they've seen Live Desk and like,

11:02

S… Speaker 1 (Our services audio)

oh my God, we love it.

11:03

S… Speaker 1 (Our services audio)

We want to put it everywhere in the world,

11:05

S… Speaker 3 (Our services audio)

you know?

11:06

S… Speaker 1 (Our services audio)

Put it in the RFP.

11:08

S… Speaker 1 (Our services audio)

The RFP is about actually bums on seats because they put everything you can on Live

11:13

S… Speaker 1 (Our services audio)

Desk and maybe in Team Tonic.

11:14

S… Speaker 1 (Our services audio)

We want to connect our colleagues in India and those in the US,

11:18

S… Speaker 1 (Our services audio)

right?

11:19

S… Speaker 1 (Our services audio)

um yeah this is a game changer for us right but it didn't it

11:23

S… Speaker 1 (Our services audio)

it came by coincidence right it's not because we have a systemic

11:29

S… Speaker 2 (Our services audio)

Yeah, you have an operation in place.

11:30

S… Speaker 1 (Our services audio)

And the only people that talk about it is

11:35

S… Speaker 1 (Our services audio)

me. And it's not wishful thinking.

11:36

S… Speaker 1 (Our services audio)

We've done it before.

11:37

S… Speaker 1 (Our services audio)

And that's where it's just like mind -blowing.

11:39

S… Speaker 1 (Our services audio)

I've done it before.

11:41

S… Speaker 1 (Our services audio)

I've sold it before.

11:42

S… Speaker 1 (Our services audio)

We've delivered it before.

11:43

S… Speaker 1 (Our services audio)

But unless I'm here in the room and freaking putting people's

11:47

S… Speaker 1 (Our services audio)

face in it, it's not happening.

11:50

S… Speaker 1 (Our services audio)

yeah and it's crazy so again so look this is why i'm

11:54

S… Speaker 1 (Our services audio)

trying to bring mad but i don't want to be paralysis by analysis you know i just wanted

11:59

S… Speaker 1 (Our services audio)

let's get going it doesn't matter there's no up that can happen

12:03

S… Speaker 1 (Our services audio)

right yeah yeah you need to build it you know because

12:07

S… Speaker 1 (Our services audio)

the the problem is that otherwise people spend time and time just

12:11

S… Speaker 1 (Our services audio)

building building and trying to make something perfect and what you need to do is

12:15

S… Speaker 1 (Our services audio)

just get it out there you know

12:19

S… Speaker 2 (Our services audio)

You don't have to convince me of that.

12:21

S… Speaker 2 (Our services audio)

But it's like

12:25

S… Speaker 1 (Our services audio)

the website.

12:25

S… Speaker 1 (Our services audio)

Just get it out.

12:27

S… Speaker 1 (Our services audio)

And if there are things that are not working,

12:30

S… Speaker 1 (Our services audio)

it will come out.

12:31

S… Speaker 1 (Our services audio)

Somebody will say something,

12:32

S… Speaker 1 (Our services audio)

right? So I

12:37

S… Speaker 1 (Our services audio)

think use this page as your thing.

12:40

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The first three things is talent.

12:45

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Flex and lower price points and great

12:50

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customer and employee outcomes that you

12:54

S… Speaker 1 (Our services audio)

can get as well.

12:55

S… Speaker 1 (Our services audio)

Yeah?

12:55

S… Speaker 1 (Our services audio)

Yeah.

12:56

S… Speaker 1 (Our services audio)

All right.

12:57

S… Speaker 1 (Our services audio)

And then the services below,

12:59

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this is where we can put obviously customer care,

13:03

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sales support.

13:05

S… Speaker 1 (Our services audio)

And then basically the three bottom ones could

13:09

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be again bubbles around technologies or optimization

13:13

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rather than talking about other BPO type services.

13:17

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What this is trying to do there is

13:22

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bar CX orchestration are different types of services.

13:33

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So maybe we should put one big box for BPO and

13:37

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all types of BPO services inside.

13:39

S… Speaker 2 (Our services audio)

So this RFP,

13:42

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the AXA thing where you've apparently thrown everything at

13:46

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it, I mean,

13:47

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that would be a good,

13:48

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because I suppose you've led on that,

13:53

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so you were in the room for that,

13:55

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so you've kind of,

13:56

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in that, you've probably laid that out,

13:58

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right?

13:59

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all of these eventually I was brought in the room but too late and the lesson

14:03

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learned on that one is I I was brought in too late and without a

14:07

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clear understanding of the scope um and I threw AI

14:11

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at it and effed it up um but again it's

14:16

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it's fine I mean it can be used but it's no no the question the question was that is

14:20

S… Speaker 2 (Our services audio)

there an RFP or something that the latest document where

14:25

S… Speaker 2 (Our services audio)

Yeah, as an RFP,

14:27

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but maybe that's not a good example.

14:28

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Where we present these things and we talk about them in a salesy way,

14:32

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you know, in a formalized way,

14:33

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a deck that we did for a client or the,

14:35

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you know, the very latest of it,

14:36

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but yeah. Yeah,

14:37

S… Speaker 1 (Our services audio)

you can use it,

14:38

S… Speaker 1 (Our services audio)

but RFP is generally is not salesy.

14:42

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It's procurement ready,

14:43

S… Speaker 1 (Our services audio)

right?

14:44

S… Speaker 1 (Our services audio)

So it's a different audience.

14:46

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But it can absolutely be used and it should be.

14:49

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And Ted has it.

14:50

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He's the one that did the final proofreading and all that.

14:54

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And it's good to use it.

15:00

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particular case,

15:00

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we have a client that already wants and understands the product,

15:04

S… Speaker 3 (Our services audio)

right?

15:05

S… Speaker 1 (Our services audio)

So it's a bit different,

15:07

S… Speaker 1 (Our services audio)

right?

15:08

S… Speaker 1 (Our services audio)

So again,

15:08

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we educate them in it and stuff like that,

15:10

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but it's not like,

15:11

S… Speaker 1 (Our services audio)

you know.

15:13

S… Speaker 1 (Our services audio)

Again, I think,

15:14

S… Speaker 1 (Our services audio)

yeah,

15:15

S… Speaker 1 (Our services audio)

I mean, I think that can be used,

15:17

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but just back to this page,

15:19

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what I would say is that for these bubbles,

15:21

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probably we have one big BPO bombs on seed

15:26

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bubble and all,

15:26

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everything they can do,

15:28

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customer care,

15:29

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multilingual,

15:30

S… Speaker 1 (Our services audio)

sales, DRBC,

15:32

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back office and admin,

15:34

S… Speaker 1 (Our services audio)

right?

15:35

S… Speaker 1 (Our services audio)

that we name it all and then we have then other

15:39

S… Speaker 2 (Our services audio)

bubbles, maybe smaller ones,

15:42

S… Speaker 1 (Our services audio)

the transformational capability or optimization capability.

15:46

S… Speaker 2 (Our services audio)

Yeah, yeah,

15:47

S… Speaker 1 (Our services audio)

yeah.

15:48

S… Speaker 2 (Our services audio)

We basically explode the CX orchestration

15:52

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element.

15:53

S… Speaker 3 (Our services audio)

Yeah,

15:56

S… Speaker 1 (Our services audio)

guys, people are waiting for me on another call,

15:59

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but I just and then then the rest I'm fine.

16:04

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As I say,

16:04

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I think if you can just,

16:07

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you know, do these these light tweaks and

16:13

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obviously from a picture point of view,

16:15

S… Speaker 1 (Our services audio)

what's the what's the deal with the pictures?

16:17

S… Speaker 2 (Our services audio)

So with the pictures,

16:19

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we we have a we have a series of pictures that are that are our pictures

16:24

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that we've

16:25

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taking the filter off and stuff like that.

16:27

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And we're going to try a maximum to use those pictures that

16:31

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we already have.

16:32

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So real people,

16:33

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et cetera, et cetera.

16:34

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And then a lot of

16:38

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these are placeholder things,

16:40

S… Speaker 2 (Our services audio)

which I think are a little bit too generic.

16:41

S… Speaker 2 (Our services audio)

So the idea is we're going to use as maximum,

16:44

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as much as we can,

16:46

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our pictures.

16:46

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And then we're going to try and

16:51

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have a bit less of these like smiley people,

16:52

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good looking people.

16:54

S… Speaker 2 (Our services audio)

just laughing at deaths and stuff like that,

16:56

S… Speaker 1 (Our services audio)

but yeah.

16:57

S… Speaker 3 (Our services audio)

But that's

17:01

S… Speaker 2 (Our services audio)

also something that we can evolve gradually.

17:03

S… Speaker 2 (Our services audio)

It's not,

17:04

S… Speaker 2 (Our services audio)

you know, but we'll start by,

17:06

S… Speaker 2 (Our services audio)

yeah, more of our pictures essentially.

17:08

S… Speaker 2 (Our services audio)

And that was a conversation we were having with Iman when you joined

17:12

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as essentially a task for today is just to get those pictures

17:16

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changed basically.

17:17

S… Speaker 3 (Our services audio)

Yeah.

17:18

S… Speaker 1 (Our services audio)

We have other certifications

17:23

S… Speaker 1 (Our services audio)

which we could probably put in there.

17:30

S… Speaker 1 (Our services audio)

Okay.

17:30

S… Speaker 3 (Our services audio)

Yeah,

17:34

S… Speaker 2 (Our services audio)

well, I mean,

17:34

S… Speaker 2 (Our services audio)

same thing.

17:35

S… Speaker 2 (Our services audio)

Because this page has already been reviewed by supposedly

17:39

S… Speaker 2 (Our services audio)

seven different people,

17:40

S… Speaker 2 (Our services audio)

and they've all provided feedback.

17:41

S… Speaker 1 (Our services audio)

Leave it,

17:42

S… Speaker 1 (Our services audio)

leave it, leave it.

17:43

S… Speaker 1 (Our services audio)

So, yeah,

17:44

S… Speaker 2 (Our services audio)

let's just crack on with it.

17:46

S… Speaker 2 (Our services audio)

And then, like you said,

17:47

S… Speaker 2 (Our services audio)

people will start piping up if something's missing.

17:53

S… Speaker 1 (Our services audio)

So see,

17:54

S… Speaker 1 (Our services audio)

we say certified carbon neutral in 2026,

17:57

S… Speaker 1 (Our services audio)

which you carbon neutral,

17:58

S… Speaker 1 (Our services audio)

so put that in right in the front page

18:02

S… Speaker 1 (Our services audio)

when we, you know,

18:03

S… Speaker 1 (Our services audio)

we were talking about the,

18:03

S… Speaker 1 (Our services audio)

what was it?

18:05

S… Speaker 1 (Our services audio)

Carbon,

18:06

S… Speaker 1 (Our services audio)

you know.

18:07

S… Speaker 3 (Our services audio)

Yeah,

18:08

S… Speaker 1 (Our services audio)

put certified carbon neutral here or something

18:12

S… Speaker 1 (Our services audio)

like that.

18:13

S… Speaker 1 (Our services audio)

Yeah.

18:13

S… Speaker 1 (Our services audio)

Yeah.

18:14

S… Speaker 1 (Our services audio)

Okay.

18:14

S… Speaker 1 (Our services audio)

And here put the employee numbers,

18:17

S… Speaker 1 (Our services audio)

the disability.

18:19

S… Speaker 2 (Our services audio)

Which is 20%,

18:21

S… Speaker 1 (Our services audio)

all right?

18:21

S… Speaker 1 (Our services audio)

Carers and disabled,

18:23

S… Speaker 1 (Our services audio)

whatever. Okay?

18:24

S… Speaker 1 (Our services audio)

Yeah.

18:24

S… Speaker 3 (Our services audio)

Cool.

18:25

S… Speaker 1 (Our services audio)

Yes.

18:26

S… Speaker 1 (Our services audio)

All right.

18:26

S… Speaker 1 (Our services audio)

Guys,

18:27

S… Speaker 1 (Our services audio)

sorry for hijacking.

18:29

S… Speaker 1 (Our services audio)

Hopefully that was productive.

18:30

S… Speaker 1 (Our services audio)

Tom,

18:32

S… Speaker 1 (Our services audio)

if you want to have a chat at some point,

18:35

S… Speaker 1 (Our services audio)

between

18:39

S… Speaker 1 (Our services audio)

11,

18:40

S… Speaker 1 (Our services audio)

13, and 12,

18:41

S… Speaker 1 (Our services audio)

I can,

18:42

S… Speaker 1 (Our services audio)

or I can do between at 4.

18:45

S… Speaker 1 (Our services audio)

I'll be on...

18:48

S… Speaker 2 (Our services audio)

yeah whatever is cool just just call you i'm here today

18:52

S… Speaker 2 (Our services audio)

you call me when you have the headspace okay yeah okay all right yeah

18:56

S… Speaker 1 (Our services audio)

cool thanks guys

19:02

S… Speaker 2 (Our services audio)

i think we uh what we can do is i just need a little break to go to the

19:06

S… Speaker 2 (Our services audio)

loop but then i think we jump back on the call and we do we go through the list together was

19:10

S… Speaker 3 (Our services audio)

that okay yes makes more sense right so once that's done then we'll

19:15

S… Speaker 3 (Our services audio)

increase the content part then we can move forward yeah exactly and then and then we'll

19:19

S… Speaker 2 (Our services audio)

go on we'll go on to the image space um but let's do it together it'll

19:23

S… Speaker 2 (Our services audio)

be more more fun and easier and we can compare notes and stuff yeah okay

19:28

S… Speaker 2 (Our services audio)

Great. Let's do 10 to,

19:33

S… Speaker 3 (Our services audio)

yeah,

19:34

S… Speaker 2 (Our services audio)

in 10 minutes,

19:34

S… Speaker 1 (Our services audio)

please. Yeah.

19:35

S… Speaker 2 (Our services audio)

Or 15 minutes.

19:36

S… Speaker 2 (Our services audio)

Do you need a lunch break?

19:38

S… Speaker 2 (Our services audio)

What time is it?

Our services audio

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