[Cerrato, Alejandra]_127-12317791900_20260427173937(9839)
Apr 27, 2026 17:42
· 2:30
· English
· Whisper Turbo
· 2 speakers
Dës Transkriptioun ass a 13 Deeg
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Speaker 2 ([Cerrato, Alejandra]_127-12317791900_20260427173937(9839))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. So, Daniel? Hello, Daniel. This is Alejandra with Power Handling. I want to speak with Mr. Travis, if he's available, please. Yeah, one second. Sure, thank you. Thank you for calling XPO. With 40 years of best-in-class service...
0:57
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Speaker 1 ([Cerrato, Alejandra]_127-12317791900_20260427173937(9839))
Hey, good afternoon, sir. This is Alejandra with Power Handling. We spoke a couple of weeks ago about the electric power jacks that you guys are using that we provide to you. Yeah, and so we're just doing a very quick follow-up on the survey that we completed together. It's not going to take much time. I just need some additional feedback.
1:17
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Speaker 1 ([Cerrato, Alejandra]_127-12317791900_20260427173937(9839))
You have rated our units a 24 out of the 25, and we're very happy that the equipment is performing as expected. But we just wanted to understand what led you to that rating, and if there's anything that you would like to highlight, change or improve about the machines, or any additional feedback that you could share with me. That way I can share it with my engineers. No, I think we're good. I appreciate the call, though.
1:41
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Speaker 1 ([Cerrato, Alejandra]_127-12317791900_20260427173937(9839))
Okay, yeah, of course. Walter, I just need to ask you one question just to know specific details about the performance of the equipment. If you would highlight anything about the machines between its price, its ergonomics, the size, weight capacity, or battery life, what do you think or what do you would say that performs the best? It just makes it safer for my drivers that use them. Okay, so...
2:14
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Speaker 1 ([Cerrato, Alejandra]_127-12317791900_20260427173937(9839))
In general, just good feedback, right? Yeah. Okay, perfect. And, oh, well, thank you very much. And, yeah, I didn't want to waste much of your time, but thank you for the feedback, sir. Yep, thank you. Bye-bye. All right, bye.
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