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1. 0:00

   Rozdział 1: The art of managing an apology, and with it, the opportunity for reconciliation and forgiveness, lies at the heart of many mediators' motivation for this profession. 41s · Speaker 1

   The art of managing an apology, and with it, the opportunity for reconciliation and forgiveness, lies at the heart of many mediators' motivation for this profession. What loftier goal than to address the psychological needs of parties in di…