1779720932101
May 25, 2026 14:56
· 1:54
· English
· Whisper Turbo
· 2 Altoparlanti
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In anticipation of teaching mediators in India,
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I was presented with the opportunity to observe a local mediation at
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the Community Mediation Center in Bangalore.
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The mediator was crammed into a small room with the disputing family
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members along with an extensive gathering of interested relatives.
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The dispute?
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A sister's right to inherit property from her deceased parents and
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supported by new laws favoring partition.
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Across the table,
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her older brothers,
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objecting to her inheritance and fueled by a centuries
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-old tradition of real property succession to male offspring only.
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The mediator began the process by calming the parties
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with their soft tone and relaxed demeanor.
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The parties then presented their positions,
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often in loud,
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angry voices,
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interrupted intermittently by the objections or support of various aunts
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and uncles.
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This process played itself out over the next several hours before the mediator
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was able to get the parties to agree on an acceptable division of property,
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which they then proceeded to reduce to a written agreement.
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Truly a classic mediation that could have played out anywhere
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in the world.
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Did I forget to mention?
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The mediation was conducted entirely in the party's native dialect,
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and I didn't understand a single spoken word.
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Yet, by attending to context,
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facial expression,
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tone,
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and a rich variety of body language,
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I was able to capture the essence of the communication.
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By training ourselves to be better students of communication,
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Whether that means becoming a more effective listener,
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becoming more skilled in the art of questioning,
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or simply learning to pay closer attention to the nonverbal messages that
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surround us,
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learning to more effectively manage all aspects of communication lies
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at the core of the value we bring to the mediation table.
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