បង្ហាញ​តែ
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S… Speaker 1 (1779720932101)
In anticipation of teaching mediators in India,
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S… Speaker 1 (1779720932101)
I was presented with the opportunity to observe a local mediation at
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the Community Mediation Center in Bangalore.
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S… Speaker 1 (1779720932101)
The mediator was crammed into a small room with the disputing family
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members along with an extensive gathering of interested relatives.
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S… Speaker 1 (1779720932101)
The dispute?
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A sister's right to inherit property from her deceased parents and
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S… Speaker 1 (1779720932101)
supported by new laws favoring partition.
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S… Speaker 1 (1779720932101)
Across the table,
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S… Speaker 1 (1779720932101)
her older brothers,
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objecting to her inheritance and fueled by a centuries
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S… Speaker 1 (1779720932101)
-old tradition of real property succession to male offspring only.
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The mediator began the process by calming the parties
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with their soft tone and relaxed demeanor.
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S… Speaker 1 (1779720932101)
The parties then presented their positions,
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S… Speaker 1 (1779720932101)
often in loud,
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S… Speaker 1 (1779720932101)
angry voices,
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interrupted intermittently by the objections or support of various aunts
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and uncles.
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S… Speaker 1 (1779720932101)
This process played itself out over the next several hours before the mediator
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S… Speaker 1 (1779720932101)
was able to get the parties to agree on an acceptable division of property,
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S… Speaker 1 (1779720932101)
which they then proceeded to reduce to a written agreement.
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S… Speaker 1 (1779720932101)
Truly a classic mediation that could have played out anywhere
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S… Speaker 2 (1779720932101)
in the world.
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S… Speaker 1 (1779720932101)
Did I forget to mention?
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S… Speaker 1 (1779720932101)
The mediation was conducted entirely in the party's native dialect,
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S… Speaker 1 (1779720932101)
and I didn't understand a single spoken word.
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S… Speaker 1 (1779720932101)
Yet, by attending to context,
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S… Speaker 1 (1779720932101)
facial expression,
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S… Speaker 1 (1779720932101)
tone,
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S… Speaker 1 (1779720932101)
and a rich variety of body language,
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S… Speaker 1 (1779720932101)
I was able to capture the essence of the communication.
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S… Speaker 1 (1779720932101)
By training ourselves to be better students of communication,
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S… Speaker 1 (1779720932101)
Whether that means becoming a more effective listener,
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S… Speaker 1 (1779720932101)
becoming more skilled in the art of questioning,
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S… Speaker 1 (1779720932101)
or simply learning to pay closer attention to the nonverbal messages that
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S… Speaker 1 (1779720932101)
surround us,
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S… Speaker 1 (1779720932101)
learning to more effectively manage all aspects of communication lies
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S… Speaker 1 (1779720932101)
at the core of the value we bring to the mediation table.

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