[Cerrato, Alejandra]_127-14026945770_20260430165448(11233)

Apr 30, 2026 16:58 · 3:17 · English · Whisper Turbo · 2 speakers

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Lecture Index

0:00

S… Speaker 2 ([Cerrato, Alejandra]_127-14026945770_20260430165448(11233))

Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. This is Brandy. How may I help you? Hey, this is Alejandra with Power Handling. I'm trying to get a hold of Brandy Rust. Is they available, please? This is her. Oh, perfect. Okay. Hi, how are you doing? I'm good. What can I help you with?

0:39

S… Speaker 1 ([Cerrato, Alejandra]_127-14026945770_20260430165448(11233))

Yeah, so I'm calm because you guys have been using our equipment for some time now. The electric power jacks, they're called FX44. And we're just doing a very quick check-in to see how they've been performing. So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay.

0:59

S… Speaker 1 ([Cerrato, Alejandra]_127-14026945770_20260430165448(11233))

I honestly don't. I just do the ordering for the guys here, and then they're the ones that use them in a variety of locations. So I couldn't give you any feedback. Besides that, I haven't had any complaints brought to my attention. Oh, okay, perfect. Well, I do have your name here in my list, and I have someone named Eric, but I do not have his last name. Eric is...

1:27

S… Speaker 1 ([Cerrato, Alejandra]_127-14026945770_20260430165448(11233))

Yeah, his last name is Holloway. Okay. Okay, and do you know if he could help me with a quick survey or if he's available? Let me ask him. He's a supervisor, so I'm not too sure if he uses those as well. We get them for our employees, so let me verify with him. Okay, thank you. Thank you for holding. Please continue to stay on the line.

1:57

S… Speaker 2 ([Cerrato, Alejandra]_127-14026945770_20260430165448(11233))

Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips. And if you're a web-registered user, you can count on personalized rate quotes,

2:27

S… Speaker 1 ([Cerrato, Alejandra]_127-14026945770_20260430165448(11233))

Okay, ma'am. So I did get with Eric. Same thing. He doesn't use them. They're for the employees, but nothing has been brought to his attention about not working or anything on that end. Okay. Sounds good then. By any chance, do you know somebody that works directly with the equipment that couldn't help me with the information and with the feedback?

2:52

S… Speaker 1 ([Cerrato, Alejandra]_127-14026945770_20260430165448(11233))

I don't. So they're for our drivers. So our drivers come, grab them, and then they head out. So nobody's at this location. So all I can say is that we've had a good experience with them. Anything that comes to our attention, we will reach out to the shipper. Okay. Sounds good then. Well, thank you very much. All right. You have a good day. You too. Bye-bye.

This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy

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