Session 1 Second Half Audio

Jul 31, 2026 06:00 · 20:39 · English · Whisper Turbo · 2 Хөгжмийн зохиолч
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0:00
S… Speaker 2 (Session 1 Second Half Audio)
carrying all this stuff how do you
0:04
S… Speaker 2 (Session 1 Second Half Audio)
think is that affecting you outside of work uh not
0:09
S… Speaker 2 (Session 1 Second Half Audio)
necessarily outside of work i mean like what do we do to look after melissa yeah
0:13
S… Speaker 1 (Session 1 Second Half Audio)
um it affects me outside of
0:17
S… Speaker 1 (Session 1 Second Half Audio)
work because some of these girls work on weekends and so they call me
0:21
S… Speaker 1 (Session 1 Second Half Audio)
on the weekend and i will and even though i'm not like i shouldn't be taking these calls i
0:25
S… Speaker 1 (Session 1 Second Half Audio)
do take these calls i do want to listen to them because i know that they don't have anywhere else to
0:29
S… Speaker 1 (Session 1 Second Half Audio)
go
0:30
S… Speaker 1 (Session 1 Second Half Audio)
So I do do that.
0:31
S… Speaker 1 (Session 1 Second Half Audio)
I make that...
0:33
S… Speaker 1 (Session 1 Second Half Audio)
I do take that on.
0:34
S… Speaker 1 (Session 1 Second Half Audio)
And I won't apologise for doing that,
0:36
S… Speaker 1 (Session 1 Second Half Audio)
because I think that that is a human thing to do for me.
0:40
S… Speaker 1 (Session 1 Second Half Audio)
Like,
0:40
S… Speaker 1 (Session 1 Second Half Audio)
that's just the right thing to do.
0:43
S… Speaker 1 (Session 1 Second Half Audio)
I think I'll just keep pushing.
0:46
S… Speaker 2 (Session 1 Second Half Audio)
Do you think that...
0:49
S… Speaker 2 (Session 1 Second Half Audio)
Is taxing you at all?
0:50
S… Speaker 2 (Session 1 Second Half Audio)
Like, is it causing any friction at home,
0:52
S… Speaker 2 (Session 1 Second Half Audio)
like with your husband?
0:53
S… Speaker 2 (Session 1 Second Half Audio)
Oh, no,
0:54
S… Speaker 1 (Session 1 Second Half Audio)
no, no.
0:54
S… Speaker 1 (Session 1 Second Half Audio)
I actually told him about how the whistleblower
0:58
S… Speaker 1 (Session 1 Second Half Audio)
line came back,
0:59
S… Speaker 1 (Session 1 Second Half Audio)
and he just couldn't believe it.
1:01
S… Speaker 1 (Session 1 Second Half Audio)
I couldn't believe it.
1:02
S… Speaker 1 (Session 1 Second Half Audio)
I was completely shocked.
1:03
S… Speaker 2 (Session 1 Second Half Audio)
Because he's corporate as well,
1:05
S… Speaker 2 (Session 1 Second Half Audio)
isn't he? He's corporate as well.
1:06
S… Speaker 2 (Session 1 Second Half Audio)
I was completely shocked,
1:08
S… Speaker 1 (Session 1 Second Half Audio)
and he was just like,
1:09
S… Speaker 1 (Session 1 Second Half Audio)
that's unbelievable.
1:10
S… Speaker 2 (Session 1 Second Half Audio)
It's not really working,
1:11
S… Speaker 1 (Session 1 Second Half Audio)
is it?
1:12
S… Speaker 1 (Session 1 Second Half Audio)
I just can't believe it.
1:14
S… Speaker 2 (Session 1 Second Half Audio)
Yeah, it's so disappointing.
1:19
S… Speaker 1 (Session 1 Second Half Audio)
Disappointing even isn't the word.
1:20
S… Speaker 1 (Session 1 Second Half Audio)
It's more like...
1:22
S… Speaker 2 (Session 1 Second Half Audio)
More like criminals.
1:23
S… Speaker 1 (Session 1 Second Half Audio)
It's like negligence.
1:26
S… Speaker 2 (Session 1 Second Half Audio)
Yes.
1:27
S… Speaker 2 (Session 1 Second Half Audio)
I would say negligence.
1:28
S… Speaker 1 (Session 1 Second Half Audio)
That is the word.
1:28
S… Speaker 2 (Session 1 Second Half Audio)
That is the word for sure.
1:30
S… Speaker 1 (Session 1 Second Half Audio)
Which is like the extreme ends of things.
1:33
S… Speaker 2 (Session 1 Second Half Audio)
So that's got to be affecting
1:37
S… Speaker 1 (Session 1 Second Half Audio)
you.
1:37
S… Speaker 2 (Session 1 Second Half Audio)
Do you feel that you personally?
1:41
S… Speaker 1 (Session 1 Second Half Audio)
Yeah.
1:41
S… Speaker 2 (Session 1 Second Half Audio)
Or at the moment?
1:42
S… Speaker 1 (Session 1 Second Half Audio)
I just think it's wrong.
1:43
S… Speaker 1 (Session 1 Second Half Audio)
I just think it's wrong.
1:44
S… Speaker 1 (Session 1 Second Half Audio)
It's just...
1:47
S… Speaker 2 (Session 1 Second Half Audio)
I mean, I'm hearing a little bit of sadness in your voice.
1:49
S… Speaker 1 (Session 1 Second Half Audio)
I do.
1:49
S… Speaker 1 (Session 1 Second Half Audio)
I feel bad.
1:50
S… Speaker 1 (Session 1 Second Half Audio)
I feel really heartbroken for the girl who submitted the whistleblower
1:54
S… Speaker 1 (Session 1 Second Half Audio)
thing, and that was her response.
1:56
S… Speaker 1 (Session 1 Second Half Audio)
And she screenshotted me and sent me the email reply,
1:58
S… Speaker 1 (Session 1 Second Half Audio)
and I just said to her,
1:59
S… Speaker 1 (Session 1 Second Half Audio)
I'm so sorry, I don't know what to say.
2:00
S… Speaker 2 (Session 1 Second Half Audio)
Of course.
2:01
S… Speaker 2 (Session 1 Second Half Audio)
Yeah.
2:02
S… Speaker 1 (Session 1 Second Half Audio)
If that's the level that these people are setting
2:06
S… Speaker 1 (Session 1 Second Half Audio)
as a standard,
2:07
S… Speaker 1 (Session 1 Second Half Audio)
I mean,
2:08
S… Speaker 1 (Session 1 Second Half Audio)
that's not my standard.
2:09
S… Speaker 2 (Session 1 Second Half Audio)
No.
2:10
S… Speaker 1 (Session 1 Second Half Audio)
It was not how I was taught and trained.
2:13
S… Speaker 1 (Session 1 Second Half Audio)
Call someone back.
2:14
S… Speaker 1 (Session 1 Second Half Audio)
They didn't even call it back.
2:16
S… Speaker 2 (Session 1 Second Half Audio)
Yeah.
2:18
S… Speaker 2 (Session 1 Second Half Audio)
Yeah, I'm getting a bit of a sense of hopeless too.
2:22
S… Speaker 1 (Session 1 Second Half Audio)
It is a bit hopeless,
2:23
S… Speaker 1 (Session 1 Second Half Audio)
it is.
2:24
S… Speaker 1 (Session 1 Second Half Audio)
Hopeless,
2:24
S… Speaker 1 (Session 1 Second Half Audio)
but...
2:26
S… Speaker 2 (Session 1 Second Half Audio)
The system's not working.
2:27
S… Speaker 1 (Session 1 Second Half Audio)
Hopeless,
2:28
S… Speaker 1 (Session 1 Second Half Audio)
but I'm not one to give up.
2:30
S… Speaker 2 (Session 1 Second Half Audio)
No, no,
2:31
S… Speaker 2 (Session 1 Second Half Audio)
I can't imagine Melissa giving up.
2:33
S… Speaker 1 (Session 1 Second Half Audio)
Yeah, no, I'll still keep pushing to...
2:36
S… Speaker 1 (Session 1 Second Half Audio)
I'm going to keep pushing until
2:40
S… Speaker 1 (Session 1 Second Half Audio)
everything's out,
2:42
S… Speaker 1 (Session 1 Second Half Audio)
until we have these guidelines and everything like that.
2:45
S… Speaker 1 (Session 1 Second Half Audio)
I'm just conscious of the fact that I'm going to annoy
2:49
S… Speaker 1 (Session 1 Second Half Audio)
a lot of people in the interim.
2:51
S… Speaker 1 (Session 1 Second Half Audio)
who have never been annoyed like this before
2:55
S… Speaker 1 (Session 1 Second Half Audio)
because I take things seriously and I think everyone else is so casual.
2:59
S… Speaker 2 (Session 1 Second Half Audio)
You're a bit of a warrior,
3:01
S… Speaker 1 (Session 1 Second Half Audio)
aren't you?
3:01
S… Speaker 1 (Session 1 Second Half Audio)
You're the second person to say that to me.
3:03
S… Speaker 1 (Session 1 Second Half Audio)
I had a psychologist say that to me once as well.
3:06
S… Speaker 1 (Session 1 Second Half Audio)
Yes.
3:09
S… Speaker 2 (Session 1 Second Half Audio)
That's what I meant,
3:09
S… Speaker 2 (Session 1 Second Half Audio)
the injustice that really plays on the mind.
3:13
S… Speaker 1 (Session 1 Second Half Audio)
Yeah, it's funny because it's a two -way thing.
3:15
S… Speaker 1 (Session 1 Second Half Audio)
I am a warrior in a sense that I'm a fighter,
3:17
S… Speaker 1 (Session 1 Second Half Audio)
but I'm also a warrior in the mind.
3:18
S… Speaker 2 (Session 1 Second Half Audio)
A worrier?
3:20
S… Speaker 1 (Session 1 Second Half Audio)
Yes, do you know what I mean?
3:21
S… Speaker 1 (Session 1 Second Half Audio)
It's a...
3:22
S… Speaker 2 (Session 1 Second Half Audio)
It's a valve thing.
3:23
S… Speaker 1 (Session 1 Second Half Audio)
Yeah, it's a two -way...
3:25
S… Speaker 2 (Session 1 Second Half Audio)
I was just about to ask that.
3:26
S… Speaker 2 (Session 1 Second Half Audio)
Are you a worrier as well?
3:27
S… Speaker 1 (Session 1 Second Half Audio)
It's a dual meaning.
3:29
S… Speaker 2 (Session 1 Second Half Audio)
Yes.
3:30
S… Speaker 1 (Session 1 Second Half Audio)
It's a dual meaning behind that.
3:31
S… Speaker 1 (Session 1 Second Half Audio)
Absolutely.
3:31
S… Speaker 1 (Session 1 Second Half Audio)
I'm a worrier about that because it's kind of like a sense of responsibility.
3:36
S… Speaker 1 (Session 1 Second Half Audio)
I feel like I have,
3:37
S… Speaker 1 (Session 1 Second Half Audio)
even though I'm not their manager.
3:39
S… Speaker 1 (Session 1 Second Half Audio)
But they've come to me.
3:40
S… Speaker 2 (Session 1 Second Half Audio)
It's taken a lot on,
3:43
S… Speaker 1 (Session 1 Second Half Audio)
isn't it?
3:43
S… Speaker 1 (Session 1 Second Half Audio)
Yes.
3:44
S… Speaker 2 (Session 1 Second Half Audio)
And that big side,
3:45
S… Speaker 2 (Session 1 Second Half Audio)
there's a little bit of,
3:46
S… Speaker 2 (Session 1 Second Half Audio)
not that I'm saying you're giving up or anything,
3:49
S… Speaker 2 (Session 1 Second Half Audio)
but what I mean is that there is a sense of tired,
3:52
S… Speaker 2 (Session 1 Second Half Audio)
a bit of fatigue.
3:54
S… Speaker 2 (Session 1 Second Half Audio)
You know,
3:55
S… Speaker 2 (Session 1 Second Half Audio)
I'm sure that people who have these fights,
3:59
S… Speaker 2 (Session 1 Second Half Audio)
like you think of the civil rights justice movement and things like that,
4:03
S… Speaker 2 (Session 1 Second Half Audio)
the things that go on for them.
4:05
S… Speaker 2 (Session 1 Second Half Audio)
I mean, some of these things are years and years and years,
4:07
S… Speaker 1 (Session 1 Second Half Audio)
decades.
4:07
S… Speaker 2 (Session 1 Second Half Audio)
Yeah.
4:08
S… Speaker 2 (Session 1 Second Half Audio)
They must have some sense at some times where they just feel like the
4:12
S… Speaker 2 (Session 1 Second Half Audio)
weight of this fatigue is a real thing.
4:16
S… Speaker 2 (Session 1 Second Half Audio)
Like, it's a real sense.
4:17
S… Speaker 1 (Session 1 Second Half Audio)
Oh, it is.
4:18
S… Speaker 1 (Session 1 Second Half Audio)
It is.
4:18
S… Speaker 1 (Session 1 Second Half Audio)
Like, they first came to me last year in December,
4:21
S… Speaker 1 (Session 1 Second Half Audio)
and we're now in July.
4:22
S… Speaker 2 (Session 1 Second Half Audio)
Yeah.
4:23
S… Speaker 2 (Session 1 Second Half Audio)
And,
4:24
S… Speaker 1 (Session 1 Second Half Audio)
look, I can see some improvements have happened then in a sense that the manager's now
4:28
S… Speaker 1 (Session 1 Second Half Audio)
gone to, you know,
4:30
S… Speaker 1 (Session 1 Second Half Audio)
seek EPA herself.
4:31
S… Speaker 2 (Session 1 Second Half Audio)
Yes.
4:32
S… Speaker 1 (Session 1 Second Half Audio)
So she's gotten counselling,
4:33
S… Speaker 1 (Session 1 Second Half Audio)
fine, small win.
4:36
S… Speaker 1 (Session 1 Second Half Audio)
My manager has taken on all the things that I say because
4:41
S… Speaker 1 (Session 1 Second Half Audio)
I can see that in her language and the way that she's now playing back things to me because she's also a
4:45
S… Speaker 1 (Session 1 Second Half Audio)
thinker. So if I'll plant an idea,
4:48
S… Speaker 1 (Session 1 Second Half Audio)
not to say that I'm planting ideas,
4:50
S… Speaker 1 (Session 1 Second Half Audio)
if I say something in Gloria as it is,
4:52
S… Speaker 1 (Session 1 Second Half Audio)
which she's not seeing because she's never framed it in that way before,
4:55
S… Speaker 1 (Session 1 Second Half Audio)
she can't see it in that way,
4:56
S… Speaker 1 (Session 1 Second Half Audio)
she'll then...
5:00
S… Speaker 1 (Session 1 Second Half Audio)
She then uses those scenarios,
5:02
S… Speaker 1 (Session 1 Second Half Audio)
you know what I mean,
5:03
S… Speaker 1 (Session 1 Second Half Audio)
and says, oh, we can't do it like this because of this,
5:05
S… Speaker 1 (Session 1 Second Half Audio)
and I can see her in the way that she says it.
5:07
S… Speaker 1 (Session 1 Second Half Audio)
And then the thing is,
5:08
S… Speaker 1 (Session 1 Second Half Audio)
she must be having those conversations in her one -on -one with that manager,
5:11
S… Speaker 1 (Session 1 Second Half Audio)
because then when I'm in a room with her,
5:15
S… Speaker 1 (Session 1 Second Half Audio)
I can see her then starting to adopt that language,
5:18
S… Speaker 1 (Session 1 Second Half Audio)
which is great.
5:19
S… Speaker 1 (Session 1 Second Half Audio)
It's an effect,
5:21
S… Speaker 2 (Session 1 Second Half Audio)
like, you know,
5:22
S… Speaker 1 (Session 1 Second Half Audio)
whatever I'm saying is having an effect in some sense.
5:26
S… Speaker 1 (Session 1 Second Half Audio)
You're just not fast enough.
5:29
S… Speaker 2 (Session 1 Second Half Audio)
I don't have any patience.
5:30
S… Speaker 2 (Session 1 Second Half Audio)
I don't have any patience,
5:34
S… Speaker 1 (Session 1 Second Half Audio)
but this is an urgency.
5:35
S… Speaker 2 (Session 1 Second Half Audio)
And you're also a bit of a doer.
5:38
S… Speaker 2 (Session 1 Second Half Audio)
Yes,
5:39
S… Speaker 1 (Session 1 Second Half Audio)
I am goal and action orientated.
5:42
S… Speaker 1 (Session 1 Second Half Audio)
I want to get stuff done.
5:43
S… Speaker 1 (Session 1 Second Half Audio)
We don't have time to wait.
5:44
S… Speaker 1 (Session 1 Second Half Audio)
We don't have lifetimes to live.
5:48
S… Speaker 1 (Session 1 Second Half Audio)
You know what I mean?
5:49
S… Speaker 1 (Session 1 Second Half Audio)
We've got to do it now.
5:52
S… Speaker 1 (Session 1 Second Half Audio)
I only work four days a week.
5:54
S… Speaker 1 (Session 1 Second Half Audio)
So I just want to,
5:56
S… Speaker 1 (Session 1 Second Half Audio)
you know what I mean, like every minute.
5:59
S… Speaker 1 (Session 1 Second Half Audio)
It needs to be utilised.
6:00
S… Speaker 2 (Session 1 Second Half Audio)
You're putting a lot on yourself
6:04
S… Speaker 2 (Session 1 Second Half Audio)
now.
6:05
S… Speaker 1 (Session 1 Second Half Audio)
It is.
6:06
S… Speaker 1 (Session 1 Second Half Audio)
I wouldn't have it any other way,
6:09
S… Speaker 1 (Session 1 Second Half Audio)
though, because people's lives are at stake here.
6:12
S… Speaker 2 (Session 1 Second Half Audio)
Yeah,
6:13
S… Speaker 2 (Session 1 Second Half Audio)
this is serious.
6:14
S… Speaker 2 (Session 1 Second Half Audio)
It impacts on people.
6:16
S… Speaker 1 (Session 1 Second Half Audio)
If something happens,
6:16
S… Speaker 1 (Session 1 Second Half Audio)
people will leave jobs because of this.
6:19
S… Speaker 1 (Session 1 Second Half Audio)
And people will always remember how you treated them as well.
6:22
S… Speaker 1 (Session 1 Second Half Audio)
They'll remember those things.
6:24
S… Speaker 1 (Session 1 Second Half Audio)
They'll remember that I was good with them,
6:25
S… Speaker 1 (Session 1 Second Half Audio)
that I tried my best to do this.
6:27
S… Speaker 1 (Session 1 Second Half Audio)
And I feel,
6:28
S… Speaker 1 (Session 1 Second Half Audio)
in a sense, that I'd failed.
6:29
S… Speaker 1 (Session 1 Second Half Audio)
especially the one who had left you know she left and she got a job anyways she
6:34
S… Speaker 1 (Session 1 Second Half Audio)
um that was always her goal to do that okay but just the fact that
6:38
S… Speaker 1 (Session 1 Second Half Audio)
you know what i mean like um absolutely
6:43
S… Speaker 1 (Session 1 Second Half Audio)
she she you know i said you know i encouraged her not encourage her
6:47
S… Speaker 1 (Session 1 Second Half Audio)
but i said here are your options we can go to go to my manager we can go to whistleblower we
6:51
S… Speaker 1 (Session 1 Second Half Audio)
can see what happens here and stuff she went to the whistleblower line and they failed
6:55
S… Speaker 1 (Session 1 Second Half Audio)
her not i failed her but
6:58
S… Speaker 1 (Session 1 Second Half Audio)
I feel like,
6:59
S… Speaker 1 (Session 1 Second Half Audio)
in a sense, maybe it was me as well,
7:00
S… Speaker 1 (Session 1 Second Half Audio)
even though I couldn't do anything.
7:02
S… Speaker 1 (Session 1 Second Half Audio)
I couldn't do anything.
7:04
S… Speaker 1 (Session 1 Second Half Audio)
Do you know what I mean?
7:04
S… Speaker 1 (Session 1 Second Half Audio)
Like, I'm not a whistleblower person.
7:06
S… Speaker 1 (Session 1 Second Half Audio)
I know that if I was working in that,
7:09
S… Speaker 1 (Session 1 Second Half Audio)
you know,
7:10
S… Speaker 1 (Session 1 Second Half Audio)
investigator or whatever,
7:11
S… Speaker 1 (Session 1 Second Half Audio)
I would have approached it completely differently.
7:13
S… Speaker 1 (Session 1 Second Half Audio)
Common courtesy,
7:14
S… Speaker 1 (Session 1 Second Half Audio)
customer service 101,
7:15
S… Speaker 1 (Session 1 Second Half Audio)
call the customer.
7:17
S… Speaker 2 (Session 1 Second Half Audio)
Yes.
7:18
S… Speaker 1 (Session 1 Second Half Audio)
How cold is an email?
7:19
S… Speaker 2 (Session 1 Second Half Audio)
And ironically,
7:21
S… Speaker 2 (Session 1 Second Half Audio)
if it had been another investigator that picked it up,
7:24
S… Speaker 2 (Session 1 Second Half Audio)
that's maybe what would have happened.
7:26
S… Speaker 2 (Session 1 Second Half Audio)
Because you just don't know,
7:27
S… Speaker 1 (Session 1 Second Half Audio)
right?
7:28
S… Speaker 2 (Session 1 Second Half Audio)
I'm sure there are really good people in these systems.
7:31
S… Speaker 2 (Session 1 Second Half Audio)
It's just whether you catch them or not.
7:33
S… Speaker 1 (Session 1 Second Half Audio)
Yeah, I don't know.
7:35
S… Speaker 2 (Session 1 Second Half Audio)
But why do you think you failed her?
7:38
S… Speaker 2 (Session 1 Second Half Audio)
Where do you think that's gone?
7:40
S… Speaker 2 (Session 1 Second Half Audio)
Because it sounds to me like you are doing everything humanly possible in
7:45
S… Speaker 2 (Session 1 Second Half Audio)
your role,
7:45
S… Speaker 2 (Session 1 Second Half Audio)
where you are.
7:46
S… Speaker 2 (Session 1 Second Half Audio)
I don't know.
7:48
S… Speaker 2 (Session 1 Second Half Audio)
I don't
7:53
S… Speaker 1 (Session 1 Second Half Audio)
know. I couldn't have done that.
7:54
S… Speaker 1 (Session 1 Second Half Audio)
I mean, I don't know what else I could have done in that situation.
7:57
S… Speaker 1 (Session 1 Second Half Audio)
I mean,
7:57
S… Speaker 1 (Session 1 Second Half Audio)
I guess it was out of my hands.
7:58
S… Speaker 1 (Session 1 Second Half Audio)
They sent it off to them.
8:01
S… Speaker 2 (Session 1 Second Half Audio)
And I don't know.
8:03
S… Speaker 1 (Session 1 Second Half Audio)
I just feel bad.
8:04
S… Speaker 1 (Session 1 Second Half Audio)
I just feel bad in that instance.
8:06
S… Speaker 1 (Session 1 Second Half Audio)
It's never good to end on such terms like that.
8:10
S… Speaker 1 (Session 1 Second Half Audio)
Not that I ended with her.
8:12
S… Speaker 1 (Session 1 Second Half Audio)
She's got my number,
8:13
S… Speaker 1 (Session 1 Second Half Audio)
my personal number.
8:14
S… Speaker 1 (Session 1 Second Half Audio)
She can call me at any time.
8:15
S… Speaker 1 (Session 1 Second Half Audio)
I'll give her a reference.
8:16
S… Speaker 1 (Session 1 Second Half Audio)
She's an amazing worker.
8:18
S… Speaker 1 (Session 1 Second Half Audio)
She's an amazing worker.
8:20
S… Speaker 1 (Session 1 Second Half Audio)
She doesn't report to me or anything.
8:21
S… Speaker 1 (Session 1 Second Half Audio)
But, geez,
8:22
S… Speaker 1 (Session 1 Second Half Audio)
unfortunately,
8:23
S… Speaker 1 (Session 1 Second Half Audio)
I've had to catch up,
8:24
S… Speaker 1 (Session 1 Second Half Audio)
you know,
8:25
S… Speaker 1 (Session 1 Second Half Audio)
with her when she's needing to complain and all that stuff.
8:27
S… Speaker 1 (Session 1 Second Half Audio)
But she's so on to it.
8:30
S… Speaker 1 (Session 1 Second Half Audio)
She's so efficient.
8:31
S… Speaker 1 (Session 1 Second Half Audio)
She's, you know what I mean?
8:33
S… Speaker 1 (Session 1 Second Half Audio)
She's an expert and a senior,
8:34
S… Speaker 1 (Session 1 Second Half Audio)
I would say,
8:35
S… Speaker 1 (Session 1 Second Half Audio)
in the stuff in her domain.
8:37
S… Speaker 1 (Session 1 Second Half Audio)
And more so than the manager.
8:40
S… Speaker 1 (Session 1 Second Half Audio)
She should be the bloody manager.
8:41
S… Speaker 1 (Session 1 Second Half Audio)
Right.
8:41
S… Speaker 1 (Session 1 Second Half Audio)
Do you know what I mean?
8:42
S… Speaker 1 (Session 1 Second Half Audio)
Like, to that extent.
8:43
S… Speaker 2 (Session 1 Second Half Audio)
Sounds like a loss to the service,
8:46
S… Speaker 1 (Session 1 Second Half Audio)
actually.
8:46
S… Speaker 1 (Session 1 Second Half Audio)
It's an absolute loss to the service,
8:49
S… Speaker 1 (Session 1 Second Half Audio)
for sure.
8:49
S… Speaker 1 (Session 1 Second Half Audio)
And I said that to her.
8:52
S… Speaker 1 (Session 1 Second Half Audio)
I said to her when she called me and said that she got another.
8:54
S… Speaker 1 (Session 1 Second Half Audio)
She actually called me and told me when she wasn't working,
8:57
S… Speaker 1 (Session 1 Second Half Audio)
so this wasn't a weekend or whatever.
8:58
S… Speaker 1 (Session 1 Second Half Audio)
She goes, I just wanted to tell you because I respect you and I think you should know.
9:01
S… Speaker 1 (Session 1 Second Half Audio)
Yeah, which was really nice.
9:03
S… Speaker 1 (Session 1 Second Half Audio)
She told me before she told anyone.
9:05
S… Speaker 2 (Session 1 Second Half Audio)
Right.
9:05
S… Speaker 1 (Session 1 Second Half Audio)
Any of the managers.
9:07
S… Speaker 2 (Session 1 Second Half Audio)
A relationship with her.
9:08
S… Speaker 1 (Session 1 Second Half Audio)
Yeah, which was really nice.
9:10
S… Speaker 1 (Session 1 Second Half Audio)
I felt really great from that.
9:13
S… Speaker 1 (Session 1 Second Half Audio)
You know, she respected me enough to tell me about that because
9:17
S… Speaker 1 (Session 1 Second Half Audio)
she saw me differently because she see that I was the one who was listening and I was really interested to
9:21
S… Speaker 1 (Session 1 Second Half Audio)
resolve this issue.
9:22
S… Speaker 1 (Session 1 Second Half Audio)
But then just the way it sort of ended where someone
9:27
S… Speaker 1 (Session 1 Second Half Audio)
else had to like ruin it.
9:28
S… Speaker 1 (Session 1 Second Half Audio)
Do you know what I mean?
9:29
S… Speaker 1 (Session 1 Second Half Audio)
Like they didn't even do a proper investigation.
9:31
S… Speaker 1 (Session 1 Second Half Audio)
And I just reiterated to her that
9:35
S… Speaker 1 (Session 1 Second Half Audio)
I'm doing everything that I'm going to do and I will absolutely,
9:39
S… Speaker 1 (Session 1 Second Half Audio)
before I leave this company,
9:41
S… Speaker 1 (Session 1 Second Half Audio)
get this in place.
9:44
S… Speaker 1 (Session 1 Second Half Audio)
You know what I mean?
9:45
S… Speaker 1 (Session 1 Second Half Audio)
If anything.
9:45
S… Speaker 1 (Session 1 Second Half Audio)
And have this for everyone else.
9:48
S… Speaker 2 (Session 1 Second Half Audio)
Sounds to me,
9:49
S… Speaker 2 (Session 1 Second Half Audio)
I don't know what else you could have done for her.
9:51
S… Speaker 2 (Session 1 Second Half Audio)
Sounds like you went above and beyond.
9:53
S… Speaker 1 (Session 1 Second Half Audio)
Yeah.
9:54
S… Speaker 2 (Session 1 Second Half Audio)
And you have a great rapport with her.
9:56
S… Speaker 1 (Session 1 Second Half Audio)
Yeah.
9:56
S… Speaker 1 (Session 1 Second Half Audio)
Yeah,
9:57
S… Speaker 1 (Session 1 Second Half Audio)
I do.
9:58
S… Speaker 1 (Session 1 Second Half Audio)
It's just annoying to me.
10:01
S… Speaker 1 (Session 1 Second Half Audio)
It's just that it's annoying the manager,
10:04
S… Speaker 1 (Session 1 Second Half Audio)
my manager from above,
10:05
S… Speaker 1 (Session 1 Second Half Audio)
who is unfortunately learning her own personality
10:10
S… Speaker 1 (Session 1 Second Half Audio)
and her own sort of inability,
10:13
S… Speaker 1 (Session 1 Second Half Audio)
because she has her own,
10:15
S… Speaker 1 (Session 1 Second Half Audio)
like she doesn't want to confront people about situations and she
10:20
S… Speaker 1 (Session 1 Second Half Audio)
thinks people are doing well without her oversight on there,
10:24
S… Speaker 1 (Session 1 Second Half Audio)
but they're not.
10:25
S… Speaker 1 (Session 1 Second Half Audio)
I don't know.
10:28
S… Speaker 2 (Session 1 Second Half Audio)
It's really frustrating.
10:29
S… Speaker 1 (Session 1 Second Half Audio)
It is.
10:30
S… Speaker 1 (Session 1 Second Half Audio)
What I think might happen is that now that I've said I
10:34
S… Speaker 1 (Session 1 Second Half Audio)
think she has an issue with time management,
10:35
S… Speaker 1 (Session 1 Second Half Audio)
I'm hoping that she'll encourage her to basically book in a room and
10:40
S… Speaker 1 (Session 1 Second Half Audio)
get this done.
10:40
S… Speaker 2 (Session 1 Second Half Audio)
Yeah,
10:41
S… Speaker 2 (Session 1 Second Half Audio)
block out some time.
10:43
S… Speaker 1 (Session 1 Second Half Audio)
Yeah, like I'm hoping that that's going to happen.
10:45
S… Speaker 1 (Session 1 Second Half Audio)
It's really frustrating for me.
10:49
S… Speaker 2 (Session 1 Second Half Audio)
And
10:55
S… Speaker 2 (Session 1 Second Half Audio)
I know that I've brought this up before,
10:57
S… Speaker 2 (Session 1 Second Half Audio)
but why do you think you have this sense of failure?
11:00
S… Speaker 2 (Session 1 Second Half Audio)
Especially that particular person.
11:02
S… Speaker 1 (Session 1 Second Half Audio)
Because I don't like to let people down.
11:04
S… Speaker 1 (Session 1 Second Half Audio)
I don't like to let people down and I feel like I've let her down in a
11:08
S… Speaker 1 (Session 1 Second Half Audio)
way. Maybe because I represent
11:16
S… Speaker 1 (Session 1 Second Half Audio)
my company and that's always
11:20
S… Speaker 1 (Session 1 Second Half Audio)
been instilled with me.
11:21
S… Speaker 1 (Session 1 Second Half Audio)
Like even when I went to a Catholic girls school.
11:24
S… Speaker 1 (Session 1 Second Half Audio)
We always,
11:25
S… Speaker 1 (Session 1 Second Half Audio)
they always said,
11:26
S… Speaker 1 (Session 1 Second Half Audio)
how you act outside of school,
11:28
S… Speaker 1 (Session 1 Second Half Audio)
with your school uniform on,
11:30
S… Speaker 1 (Session 1 Second Half Audio)
you're representing us.
11:32
S… Speaker 1 (Session 1 Second Half Audio)
Yes.
11:33
S… Speaker 1 (Session 1 Second Half Audio)
Right?
11:33
S… Speaker 1 (Session 1 Second Half Audio)
And that's how I think now I'm thinking back.
11:35
S… Speaker 2 (Session 1 Second Half Audio)
You are ambassadors of the school.
11:36
S… Speaker 1 (Session 1 Second Half Audio)
Yeah, like I'm thinking back to that now.
11:38
S… Speaker 1 (Session 1 Second Half Audio)
And that is the same thing that applies in my corporate job,
11:41
S… Speaker 1 (Session 1 Second Half Audio)
which I've been, I was there forever as well.
11:43
S… Speaker 1 (Session 1 Second Half Audio)
So I'm really 16 years in that environment.
11:47
S… Speaker 1 (Session 1 Second Half Audio)
And if I,
11:49
S… Speaker 1 (Session 1 Second Half Audio)
not that I wore the uniform and stuff,
11:50
S… Speaker 1 (Session 1 Second Half Audio)
but I was always very conscious that I represented them.
11:54
S… Speaker 2 (Session 1 Second Half Audio)
You have a high level of integrity.
11:56
S… Speaker 1 (Session 1 Second Half Audio)
Yeah, and I do this here,
11:58
S… Speaker 1 (Session 1 Second Half Audio)
but with this organisation,
12:00
S… Speaker 1 (Session 1 Second Half Audio)
the numbers, I guess,
12:04
S… Speaker 1 (Session 1 Second Half Audio)
like I said, I use it with casual because it's not the standard that I'm used to.
12:08
S… Speaker 2 (Session 1 Second Half Audio)
Not as high professionally,
12:10
S… Speaker 2 (Session 1 Second Half Audio)
but more relaxed.
12:11
S… Speaker 1 (Session 1 Second Half Audio)
Yeah.
12:12
S… Speaker 2 (Session 1 Second Half Audio)
Which I understand from one point of view because,
12:16
S… Speaker 2 (Session 1 Second Half Audio)
you know, you're working with people and that front line,
12:19
S… Speaker 2 (Session 1 Second Half Audio)
but yet in another way.
12:21
S… Speaker 2 (Session 1 Second Half Audio)
People really can get hurt if these systems aren't in place.
12:24
S… Speaker 1 (Session 1 Second Half Audio)
Yeah, and the thing is that the people who are like who are the managers there were also those frontline
12:29
S… Speaker 1 (Session 1 Second Half Audio)
staff.
12:29
S… Speaker 1 (Session 1 Second Half Audio)
And because I feel like maybe the environments are just so different.
12:32
S… Speaker 1 (Session 1 Second Half Audio)
Call it a high -level professional,
12:34
S… Speaker 1 (Session 1 Second Half Audio)
blah, blah, blah.
12:35
S… Speaker 1 (Session 1 Second Half Audio)
With this type of community service kind of stuff or whatever it is they
12:39
S… Speaker 1 (Session 1 Second Half Audio)
call that sector.
12:40
S… Speaker 1 (Session 1 Second Half Audio)
It's just very casual and sort of like,
12:43
S… Speaker 1 (Session 1 Second Half Audio)
I don't know,
12:44
S… Speaker 1 (Session 1 Second Half Audio)
completely different.
12:45
S… Speaker 1 (Session 1 Second Half Audio)
And I know that I
12:49
S… Speaker 1 (Session 1 Second Half Audio)
felt like when I came in and I...
12:52
S… Speaker 1 (Session 1 Second Half Audio)
You know, I addressed it in a very professional way.
12:54
S… Speaker 1 (Session 1 Second Half Audio)
But then I had to...
12:55
S… Speaker 2 (Session 1 Second Half Audio)
Turn it down?
12:56
S… Speaker 1 (Session 1 Second Half Audio)
I had to turn it down.
12:57
S… Speaker 1 (Session 1 Second Half Audio)
I had to absolutely turn it down.
12:59
S… Speaker 1 (Session 1 Second Half Audio)
Like, I had to sort of...
13:00
S… Speaker 1 (Session 1 Second Half Audio)
This is really sad to say,
13:03
S… Speaker 1 (Session 1 Second Half Audio)
and I like to say this,
13:04
S… Speaker 1 (Session 1 Second Half Audio)
but, like, sink to their level.
13:05
S… Speaker 1 (Session 1 Second Half Audio)
Sink to a level which I don't like,
13:09
S… Speaker 1 (Session 1 Second Half Audio)
but it's in order so I can relate.
13:11
S… Speaker 1 (Session 1 Second Half Audio)
Because they would see me
13:15
S… Speaker 1 (Session 1 Second Half Audio)
as being all high and preppy and...
13:18
S… Speaker 1 (Session 1 Second Half Audio)
Do you know what I mean?
13:18
S… Speaker 1 (Session 1 Second Half Audio)
Like, at a different level.
13:19
S… Speaker 2 (Session 1 Second Half Audio)
Snob.
13:20
S… Speaker 1 (Session 1 Second Half Audio)
Yes.
13:21
S… Speaker 1 (Session 1 Second Half Audio)
Absolutely.
13:22
S… Speaker 1 (Session 1 Second Half Audio)
Absolutely.
13:23
S… Speaker 1 (Session 1 Second Half Audio)
Yes.
13:26
S… Speaker 1 (Session 1 Second Half Audio)
Yes.
13:26
S… Speaker 1 (Session 1 Second Half Audio)
Here's a girl who's younger than us who,
13:29
S… Speaker 1 (Session 1 Second Half Audio)
like, basically thinks she's better than us,
13:30
S… Speaker 1 (Session 1 Second Half Audio)
who knows all of this stuff.
13:33
S… Speaker 2 (Session 1 Second Half Audio)
And look,
13:33
S… Speaker 2 (Session 1 Second Half Audio)
she's walking around in a corporate gear.
13:35
S… Speaker 2 (Session 1 Second Half Audio)
Yes.
13:36
S… Speaker 1 (Session 1 Second Half Audio)
So I started wearing jeans and really,
13:38
S… Speaker 1 (Session 1 Second Half Audio)
you know what I mean,
13:39
S… Speaker 1 (Session 1 Second Half Audio)
casual gear.
13:39
S… Speaker 2 (Session 1 Second Half Audio)
And how do you...
13:41
S… Speaker 2 (Session 1 Second Half Audio)
And do you still feel like you've dropped a standard to do that?
13:45
S… Speaker 1 (Session 1 Second Half Audio)
Casually with attire,
13:47
S… Speaker 1 (Session 1 Second Half Audio)
yes.
13:48
S… Speaker 1 (Session 1 Second Half Audio)
But I will never,
13:49
S… Speaker 1 (Session 1 Second Half Audio)
never let my sense of,
13:50
S… Speaker 1 (Session 1 Second Half Audio)
like, worth ethic slide.
13:52
S… Speaker 1 (Session 1 Second Half Audio)
Ever.
13:53
S… Speaker 1 (Session 1 Second Half Audio)
That is one thing I'm absolutely adamant with.
13:56
S… Speaker 1 (Session 1 Second Half Audio)
Yeah.
13:59
S… Speaker 2 (Session 1 Second Half Audio)
I can hear the frustration.
14:03
S… Speaker 2 (Session 1 Second Half Audio)
There's your integrity.
14:04
S… Speaker 2 (Session 1 Second Half Audio)
I do understand when you're working with frontline people
14:08
S… Speaker 2 (Session 1 Second Half Audio)
and I get that you're talking about someone who's just run from their home from domestic
14:12
S… Speaker 2 (Session 1 Second Half Audio)
violence and they don't have a lot of clothes and some
14:16
S… Speaker 2 (Session 1 Second Half Audio)
of these people are incredibly poor.
14:18
S… Speaker 2 (Session 1 Second Half Audio)
to turn up in a corporate outfit.
14:21
S… Speaker 1 (Session 1 Second Half Audio)
But it's not them.
14:22
S… Speaker 1 (Session 1 Second Half Audio)
See, I don't deal front line with them.
14:23
S… Speaker 1 (Session 1 Second Half Audio)
I deal with the managers.
14:24
S… Speaker 2 (Session 1 Second Half Audio)
But maybe it's on the floor.
14:26
S… Speaker 2 (Session 1 Second Half Audio)
Do you think it's float on?
14:27
S… Speaker 2 (Session 1 Second Half Audio)
Or is it just...
14:28
S… Speaker 1 (Session 1 Second Half Audio)
No, I just think they've never...
14:29
S… Speaker 1 (Session 1 Second Half Audio)
None of them have worked in the type of environment that I've had before,
14:32
S… Speaker 1 (Session 1 Second Half Audio)
which means they just sort of...
14:34
S… Speaker 2 (Session 1 Second Half Audio)
Don't have that.
14:34
S… Speaker 1 (Session 1 Second Half Audio)
And before I came in,
14:36
S… Speaker 1 (Session 1 Second Half Audio)
they'd always tell me these stories.
14:38
S… Speaker 1 (Session 1 Second Half Audio)
I'm like, oh, you didn't even know half...
14:40
S… Speaker 1 (Session 1 Second Half Audio)
You know, four or five years ago,
14:41
S… Speaker 1 (Session 1 Second Half Audio)
we never even had any of this kind of stuff.
14:44
S… Speaker 1 (Session 1 Second Half Audio)
You know what I mean?
14:45
S… Speaker 1 (Session 1 Second Half Audio)
We never had the level as it is now.
14:46
S… Speaker 1 (Session 1 Second Half Audio)
These people have it easy with,
14:48
S… Speaker 1 (Session 1 Second Half Audio)
like, the protections that we have in place.
14:49
S… Speaker 1 (Session 1 Second Half Audio)
And I'm like, that's not great.
14:51
S… Speaker 2 (Session 1 Second Half Audio)
No.
14:51
S… Speaker 2 (Session 1 Second Half Audio)
No,
14:53
S… Speaker 2 (Session 1 Second Half Audio)
it's not.
14:54
S… Speaker 2 (Session 1 Second Half Audio)
So it's sort of a look back of,
14:56
S… Speaker 2 (Session 1 Second Half Audio)
we're doing great because compared to what it was five years ago.
14:59
S… Speaker 1 (Session 1 Second Half Audio)
Yes, and that's the attitude.
15:00
S… Speaker 1 (Session 1 Second Half Audio)
That's the attitude where I'm almost like,
15:02
S… Speaker 1 (Session 1 Second Half Audio)
we can get better,
15:04
S… Speaker 1 (Session 1 Second Half Audio)
we can always get better,
15:05
S… Speaker 1 (Session 1 Second Half Audio)
let's improve on this,
15:06
S… Speaker 1 (Session 1 Second Half Audio)
like, you know what I mean?
15:08
S… Speaker 1 (Session 1 Second Half Audio)
So it's like I'm dealing with people who have been in,
15:11
S… Speaker 1 (Session 1 Second Half Audio)
really a lot of them have been in their roles for a really long time,
15:14
S… Speaker 1 (Session 1 Second Half Audio)
have this hardened attitude,
15:16
S… Speaker 1 (Session 1 Second Half Audio)
and they see me as an outsider,
15:19
S… Speaker 1 (Session 1 Second Half Audio)
I feel that they see me as an outsider,
15:20
S… Speaker 1 (Session 1 Second Half Audio)
and even a year later I feel like I'm an outsider.
15:27
S… Speaker 2 (Session 1 Second Half Audio)
Does that affect you or do you feel a bit lonely?
15:30
S… Speaker 1 (Session 1 Second Half Audio)
No, I feel like I'm lonely.
15:31
S… Speaker 1 (Session 1 Second Half Audio)
Well,
15:31
S… Speaker 1 (Session 1 Second Half Audio)
it's lonely in a sense that,
15:34
S… Speaker 1 (Session 1 Second Half Audio)
yes, I have no one I can actually talk to other than the people who are complaining with
15:38
S… Speaker 1 (Session 1 Second Half Audio)
me because we're on the same level.
15:42
S… Speaker 1 (Session 1 Second Half Audio)
I
15:46
S… Speaker 1 (Session 1 Second Half Audio)
feel like we've been on the same level.
15:49
S… Speaker 1 (Session 1 Second Half Audio)
We're on the same level.
15:50
S… Speaker 1 (Session 1 Second Half Audio)
We're looking the same way.
15:52
S… Speaker 1 (Session 1 Second Half Audio)
But then I'm sure,
15:53
S… Speaker 1 (Session 1 Second Half Audio)
you know, like one's already left and the other one's going to leave.
15:55
S… Speaker 1 (Session 1 Second Half Audio)
And it can get,
15:57
S… Speaker 1 (Session 1 Second Half Audio)
it's absolutely lonely in a sense.
15:59
S… Speaker 1 (Session 1 Second Half Audio)
But I just have in my mind,
16:00
S… Speaker 1 (Session 1 Second Half Audio)
I'm here to,
16:01
S… Speaker 1 (Session 1 Second Half Audio)
I know what I want to do in here.
16:03
S… Speaker 1 (Session 1 Second Half Audio)
I want to make the best experiences for staff and for customers.
16:06
S… Speaker 1 (Session 1 Second Half Audio)
Now I've got a mission to do everything that I wanted to do before I leave.
16:10
S… Speaker 1 (Session 1 Second Half Audio)
I know that this is not my,
16:11
S… Speaker 1 (Session 1 Second Half Audio)
I'm not the state of the room.
16:12
S… Speaker 1 (Session 1 Second Half Audio)
Of course.
16:12
S… Speaker 1 (Session 1 Second Half Audio)
Absolutely not.
16:14
S… Speaker 1 (Session 1 Second Half Audio)
So that goal in mind.
16:16
S… Speaker 1 (Session 1 Second Half Audio)
And once I achieve those things.
16:19
S… Speaker 2 (Session 1 Second Half Audio)
So your mission is to leave the service in
16:24
S… Speaker 2 (Session 1 Second Half Audio)
a much better state than when you entered it?
16:26
S… Speaker 1 (Session 1 Second Half Audio)
When I found it.
16:26
S… Speaker 1 (Session 1 Second Half Audio)
Yeah.
16:27
S… Speaker 1 (Session 1 Second Half Audio)
Absolutely.
16:28
S… Speaker 1 (Session 1 Second Half Audio)
And goal of that,
16:29
S… Speaker 1 (Session 1 Second Half Audio)
for sure.
16:29
S… Speaker 1 (Session 1 Second Half Audio)
So I know that I'm not going to have best friends afterwards.
16:32
S… Speaker 1 (Session 1 Second Half Audio)
That's absolutely fine.
16:33
S… Speaker 1 (Session 1 Second Half Audio)
If I need to be the lone ranger in here to keep people in order and to just basically
16:37
S… Speaker 1 (Session 1 Second Half Audio)
solidify procedures and policies around,
16:39
S… Speaker 1 (Session 1 Second Half Audio)
I'll do that.
16:40
S… Speaker 1 (Session 1 Second Half Audio)
It needs to be done for the safety and staff of everyone else.
16:43
S… Speaker 1 (Session 1 Second Half Audio)
And so that way,
16:44
S… Speaker 1 (Session 1 Second Half Audio)
they're happy.
16:45
S… Speaker 1 (Session 1 Second Half Audio)
Someone's got to do it.

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