[Cerrato, Alejandra]_127-16413570261_20260430180029(11320)
Apr 30, 2026 18:04
· 3:22
· English
· Whisper Turbo
· 3 speakers
An treuzwel-mañ a ziverc'h e 16 deizioù.
Hizivaat evit enrollañ da viken →
Diskouez hepken
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Speaker 2 ([Cerrato, Alejandra]_127-16413570261_20260430180029(11320))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. This is Alex with XPO. How can I help you?
0:23
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Speaker 3 ([Cerrato, Alejandra]_127-16413570261_20260430180029(11320))
Hello, this is Alejandra with Power Handling. I called about an hour ago requesting to speak with Mr. Tyler Kaufman. He was in a meeting, but the operator told me to call back in like an hour to see if he was available for a quick call. Yeah, yep, he is available. Do you want me to put you through to him? Yes, please. Thank you very much. No problem. Hold this for just one second. Thank you for holding. Please continue to stay on the line.
0:54
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Speaker 2 ([Cerrato, Alejandra]_127-16413570261_20260430180029(11320))
Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips. XPO, this is Tyler. How may I help you?
1:22
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Speaker 3 ([Cerrato, Alejandra]_127-16413570261_20260430180029(11320))
Hey, Mr. Kaufman, this is Alejandra with Power Handling. I'm calling because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how they've been performing. So if you have any knowledge on that, do you think I can ask you six questions in 60 seconds, if that's okay? Yeah, no, it seems like we do this pretty frequently. You can do all tens. Is it still the one to ten questionnaire?
1:52
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Speaker 1 ([Cerrato, Alejandra]_127-16413570261_20260430180029(11320))
Yeah, it's actually one of five, but, yeah, it could be. Or all fives. Yeah. I mean, you can go ahead and put all fives because.
2:01
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Speaker 3 ([Cerrato, Alejandra]_127-16413570261_20260430180029(11320))
Seems like we do this every couple months. Okay. I'm not satisfied with it. Perfect. All right. So I will be doing that. But there's a part here in my survey that I need to put specific details about what do you like about the machine. So if you could highlight anything about the equipment, like its ergonomics, the price, or the size, or...
2:28
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Speaker 1 ([Cerrato, Alejandra]_127-16413570261_20260430180029(11320))
The weight capacity, what would it be? Or if you would like to change or improve anything about the machine, any type of additional feedback that you could provide would be helpful. No, all pretty generic. I mean, it's a good-sized tool for what we need to accomplish and haven't had any complaints from the users of it as far as, you know, pain using. So nothing specific, all good.
2:56
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Speaker 3 ([Cerrato, Alejandra]_127-16413570261_20260430180029(11320))
Okay, very good. And you just have one machine at your facility? Yeah. Okay. Okay, very good. Well, thank you very much for the feedback, then, and we're very happy to know that the equipment is performing as expected. And if you encounter any type of issue in the future, please don't hesitate to reach out. We're here to help, okay? All righty. Thank you. Have a beautiful day. You too. Goodbye. Thank you very much.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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