[Cerrato, Alejandra]_127-14032550092_20260427174435(9840)
Apr 27, 2026 17:49
· 3:45
· English
· Whisper Turbo
· 3 speakers
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0:00
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Speaker 1 ([Cerrato, Alejandra]_127-14032550092_20260427174435(9840))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. XPO, Cheryl speaking. How can I help you? Hey, good afternoon. This is Alejandra with Power Handling. I'm trying to get a hold of Mr. Ronald Arbic, if he's available, please. No, he's not available at the moment.
0:32
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Speaker 1 ([Cerrato, Alejandra]_127-14032550092_20260427174435(9840))
Oh, okay. Well, I'm trying to reach him because you guys have been using our electric power jacks for some time now, and we're just doing a very quick check-in to see how they've been performing, so I just needed to talk to him for one minute to get some feedback. I can transfer to my manager. Just a moment. Thank you. All right. Thank you. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments.
1:03
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Speaker 1 ([Cerrato, Alejandra]_127-14032550092_20260427174435(9840))
Please hold while I try to connect you. Good afternoon, sir. This is Alejandro with Power Handling. How are you doing? Good, Jim.
1:24
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Speaker 3 ([Cerrato, Alejandra]_127-14032550092_20260427174435(9840))
Good. So I was just talking to your operator, and I was requesting to speak with Mr. Arbic. Basically, we're just doing a very quick follow-up on how the electric projects that we provide to you guys have been performing. So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay? Sure, go ahead. Okay, thank you. First, I need to know what's your name, please.
1:52
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Speaker 2 ([Cerrato, Alejandra]_127-14032550092_20260427174435(9840))
Okay, please ask the questions. You guys keep calling us every time we order a pallet jack there. What do you want to know about them? Well, we just want to know how they've been performing. How satisfied are you with the product? Well, they break pretty easily. That's the thing. Okay, yeah.
2:20
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Speaker 2 ([Cerrato, Alejandra]_127-14032550092_20260427174435(9840))
If I can ask you these questions in one minute, then I can get to know a little bit more of the details about the issues that you've been having with the equipment, sir. So we had issues with the hydraulics. We had issues with the control panel and the hydraulics, the control panel, and I can't remember what else we had issues with. We had ordered the parts from power handling and they didn't...
2:50
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Speaker 2 ([Cerrato, Alejandra]_127-14032550092_20260427174435(9840))
And it didn't work. The repair didn't work on it. Yeah, I'd say the person that handled it did a really good job, but it didn't work out. Okay, I'm going to refer you to tech support. That way they can give you additional assistance for this. I'm going to be needing an email address. No, no, I don't need any assistance now. We threw those in the garbage already. The ones that I have now are working. Okay, so you guys are currently using our equipment still?
3:25
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Speaker 3 ([Cerrato, Alejandra]_127-14032550092_20260427174435(9840))
Yes. Okay. And they've been performing well, you say, right? Well, they're new, yeah. They're performing well. Okay. Well, I appreciate the feedback then. I hope the equipment keeps performing as expected. All right. Okay. Have a good day.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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