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I once mediated an intellectual property dispute between several founders of a software
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company.
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After hours of making little or no progress in negotiation,
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I realized the lack of movement could be traced back to one of the co -founders
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who had been largely ignored in recounting his contributions to the group's early
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success.
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He was a software engineer by training and not particularly outspoken.
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Sensing a need to overcome his resistance by acknowledging his many contributions
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to the company's early success,
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I took him aside privately and spent the next hour listening to his
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many stories and contributions.
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Simply by identifying and validating his need for
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recognition and acknowledgement,
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indeed his self -worth,
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we were able to move forward more productively.

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