42 - TEST 11 Section 1-

Apr 09, 2026 08:06 · 6:23 · English · Whisper Turbo · 2 Mpitondra teny
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Test 11. You will hear a number of different recordings and you will have to answer questions
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based on what you hear. There will be time for you to read the instructions and questions
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and you will have a chance to check your work. All the recordings will be played once only.
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The test is in four sections. At the end of the test you will be given 10 minutes to transfer
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your answers to the answer sheet. Now turn to section 1. Section 1. You will hear a telephone
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conversation between a customer and the receptionist at a courier company. First you have some time to
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look at questions 1 to 8. You will see that there is an example that has been done for you. On this
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occasion only the conversation relating to this will be played first. Good morning this is Sam
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speaking. How may I help you? Hi my name is Marco and I'm calling to inquire about sending some goods
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to Canada. The destination country is Canada. So you write Canada in the space provided. You should
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answer the questions as you listen because you will not hear the recording a second time.
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Listen carefully and answer questions 1 to 8. Good morning this is Sam speaking. How may I help you?
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Hi my name is Marco and I'm calling to inquire about sending some goods to Canada. No problem. What's
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your full name please Marco? My middle name is Pronto. That's P-R-O-N-T-O. Sorry Marco just your surname
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will be fine. That's all we need for the form. It's Sebriana Tori. That's C-E-B-R-I-A-N-A-T-O-R-I.
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Great and your address please? I live on Grimsby Place. Grimsby Place. Okay. But wait you mean the
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address from where the goods will be collected? Right. In that case I better give you my mum and
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dad's address. My stuff is there temporarily until I make the move. Same street. House number 25 in
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Grimsby and the postcode is GB8 6BY. Now Marco tell me what you'd like to have shipped. I'm moving to
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Canada so I have a fairly big container for my belongings you understand. Of course. What are the
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dimensions? It's two metres high, one and a half across and three metres long. My that's huge. Tell me
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about it. Moving day is going to be a nightmare. And what will this container contain then? Well to
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start with there's my television. I'm also taking a brand new sofa bed with me as well as my fridge
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freezer and home computer. I see. That all sounds rather valuable. Do you know the total value of
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the goods in the container? Yeah. I estimate about £5,000. Before listening to the rest of the
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conversation you have some time to look at questions 9 to 10. Now listen and answer questions 9 to 10.
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Excellent. Now shipping to Canada is not by any means cheap these days. So this is going to cost
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you £500? That would nearly pay for a new TV and sofa. It's a lot of money isn't it? But as I said
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shipping is an expensive business. How do you intend to pay then Marco? Credit card okay. Fine. I assume
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you are the card holder. Actually it's my sister's account. Mine is a little tight for me at the
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moment with the expense of the move. So it's either a case of ask sis or ask the parents. Which would you
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choose? I see what you mean. Okay I'll take the details in a moment and confirm the collection date.
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But first let me just ask you a few questions about your move to Canada. The Canadian government
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requires all shipping companies to carry out a thorough check before agreeing to ship goods
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into the country. And part of that check is a personal profile of our customers you see.
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So why are you moving to Canada? My girlfriend's Canadian. I'm going to live with her. And what
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will be your employment status over there? Well I'm travelling on a working holiday visa but I
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hope to secure a work-sponsored visa shortly after arrival. Let's see. A holiday visa? No. A working
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holiday visa. That allows me to stay in the country for 12 months as opposed to 60 days with a holiday
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visa. Okay. No. That's the end of section one. You have half a minute to check your answers. Now turn to
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section two.

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