WhatsApp Ptt 2026-06-25 at 5.57.33 PM
Jun 26, 2026 18:46
· 22:52
· English
· Whisper Turbo
· 3 Mpitondra teny
Tapitra androany ity dika mitovy ity.
Handefa ny rakitra ho any amin'ny toerana tsy miova →
Asehoy fotsiny
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
because most of my experience came from Adventist Health.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I started out as a PC tech and
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
engineer way back when.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I'm not going to tell you how old I am yet.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
But yeah,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
so I started as a PC tech and engineer and then grew into management
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and director level in the last...
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
several several years so so
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
basically I had that experience you know as at Adventist Health Glendale
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
specifically Glendale Adventist Health was my main hospital yeah
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I was a director there and basically I led a team of 20 individuals
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know various individuals from PC tech to
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
engineers to project managers to clinical analysts
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and basically just ran the department
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
at Glendale to do various support,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
maintain,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
upgrade the different systems that we had.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So we had quite a bit of different systems.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Some were SaaS applications that were online
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and some were...
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Basically at corporate level and then somewhere at the local level.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So different applications in different locations.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And I had to manage all those different
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
applications.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So yeah,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I mean, whether it's an EMR system,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
which was held at corporate,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
or a business application like Office 365,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
which we handled that.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And then a lot of different smaller applications that we supported
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
throughout the years in the hospital.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So I have a lot of experience in
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
supporting different types of applications,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
different methods and infrastructures,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
how the application is presented,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
whether it's,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
again, SaaS or whether it's local or whether it's from corporate.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So different sources,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
different locations.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And it seems like from here,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
it seems like there's a lot of online
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
apps, I'm assuming.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Because I was asking if there was a team and you said there's,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, not really a local team for Libertana.
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Exactly.
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
That is why Modern IT is the MSP,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
which is working as an internal team because they are working very closely
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
together.
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
That is why in case you start working
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
with Libertana,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you will definitely work with Modern IT.
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Well,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
tell me, I'd like to know about...
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
an initiative,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you can pick anyone in your experience
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
that didn't deliver what you expected.
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Tell me what was the challenge
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and how did you face it?
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Okay,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
sure.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
One that comes
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to mind.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So I had to move everybody
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
from the shared drives way
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
of looking at data
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
of sharing data to Office 365.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
if you're familiar,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, when you log in to your computer,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you get your group policy and
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
your group policy tells you what share drives you have.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So you have, you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
F drive,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
M drive,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
N drive, you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and all those folders have your data in there,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right? So different departments,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
different folders.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So we were transitioning from a local storage to Office
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
365, which is Microsoft.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And we had to kind of basically move all the data from local
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to Office 365.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So the project actually,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to me,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
it went relatively well.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
However, it took a long time.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And that was the problem.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
The problem was every department took a
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
very long time to transition from
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
their shared drives to Office 365.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Because,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, they had to get used to it.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
They had to understand it.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
They had to change the way.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And we trained everybody.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So we trained super users.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And then the super users would train the regular
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
users.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And depending on,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
the department,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
if it's small,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they would get done with it.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
But if it's big,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
let's say 20,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
40 people in the department,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
a couple months or more and it
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
took you know when we started I want
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to say exactly the year but I want
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to say that it
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
took me just a year,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and I was only a quarter done or a quarter
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to a half done.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So I need another year or two or more to
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
transition folks.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So to me,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
that's unsuccessful because it wasn't complete.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
By the time I left,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
it wasn't complete because it just took a lot of time.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And doing it differently,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I would ask for more resources to do the training.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
um so that way you know everybody could be trained at the same time because realistically
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
i didn't have the resources to train every department at the same time
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to in order and to move from you know shared drives
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to office 365 so you know um unfortunately
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
sometimes you're you don't have the the money to
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to provide the resources and so you have to kind of do your best to you
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
know get around that situation and so
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Yeah, I mean,
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
it was successful to some departments,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
but again, it didn't complete by the time I was...
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You were suspecting.
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
By the time that job was,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
yeah. All right.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Yeah, it took longer than...
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Okay.
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I would like to know,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
because,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I mean,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you're working in health industry,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
so tell me about a decision where the mission
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
of the company,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
or maybe even a patient,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
make you change your approach.
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Did it happen?
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
restate that a little bit we changed my approach yes because of a
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
decision that you maybe was thinking in an internal team
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
that you decide to change because
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
of the mission of the company or yeah the mission
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
of the company um
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
okay
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
so there okay um i think i have an example i'm not sure if it's
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
coincides with the mission of the company but so during covid
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
um
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
things were really hectic in the hospital.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So, you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
basically,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
a lot of people didn't know what to expect when it came to COVID.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And when I did my roundings,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I noticed that the ED was really
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
backed up.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Because of COVID,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
everybody was scared to,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, be in close contact with patients.
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Right.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And nobody knew,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, what was happening.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And this is like really like the start of COVID.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So we had lines in the ED.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And I asked the question,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
so why do we have these huge lines?
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And there weren't,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I mean, normally ER is always busy,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
but the lines were out the door.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And the only reason that the lines were at the door is because,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, they couldn't register everybody in time,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
in a timely manner.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
That was the problem.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I said,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
that's the problem,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
just registering patients.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And,
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
8:15
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
so I talked with my team.
8:17
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I said, hey, how can we alleviate some
8:21
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
of their fears?
8:22
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Because the fear was,
8:23
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, close proximity,
8:25
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right?
8:26
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And so they had to have individual...
8:28
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, mask up and then,
8:30
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, and then they would take,
8:31
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
8:32
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
registration.
8:33
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
It would just take a long time to register them because of that,
8:36
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, those protocols.
8:37
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So I said,
8:38
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
how can we,
8:39
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
how can we make it better?
8:42
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
How can we make the registration process better?
8:44
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So one of my guys suggested,
8:48
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
hey, what about those QR codes?
8:50
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And I said,
8:52
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
QR codes,
8:54
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
what do you mean?
8:55
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
QR codes, yeah, you know,
8:56
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
QR codes when you go to a restaurant and then it shows your menu.
8:59
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I said, yeah,
9:00
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
okay, what can we do with that?
9:01
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So what we did was I told him,
9:05
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
okay, I understand what you're saying now.
9:07
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So we can tie that QR code
9:12
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to our system for registration.
9:14
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So what we did was we created an app.
9:16
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
It's not something we normally do.
9:19
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
We don't create apps normally,
9:21
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
but this is one of those times where things are
9:25
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
a little hectic.
9:26
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So we said,
9:27
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
okay,
9:29
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
We're going to create a QR code.
9:30
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
When the patient comes in,
9:33
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they can get their phones,
9:36
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
get the QR code.
9:38
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
What will come up is demographics for
9:42
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
the patient so the patient can enter their information in
9:46
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
there. And then what the information will do is we'll go back to the registration office
9:51
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and then they can register manually.
9:56
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So it'll be quicker. So basically, so when the patient comes up...
10:00
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
All they have to do is just show them who they are,
10:02
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and they already have them registered.
10:04
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So that alleviated significantly the
10:08
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
line.
10:08
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And ER was just ecstatic about
10:12
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
what we did for them.
10:14
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So to me,
10:18
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
it's part of our
10:24
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
hospital.
10:28
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
What were you asking for again?
10:29
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Yeah, the mission driver.
10:31
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
The hospital mission driver,
10:33
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
yeah. So I feel that that's,
10:35
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, getting the patient,
10:36
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, in and registered and,
10:38
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
10:39
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
going through the process in the timely manner is,
10:41
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, I think it's mission driven.
10:44
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So, yeah,
10:46
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Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I think that was one of the things that I was proud of.
10:49
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Yeah, that definitely answered my question.
10:50
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Great.
10:52
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Let me tell me about,
10:55
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
for example,
10:57
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
well, you know that the focus of this position is to translate system
11:01
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
into business outcomes,
11:04
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right? So not just keeping them stable.
11:07
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So walk me through a business problem that you
11:11
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
solved.
11:12
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
um where the answer wasn't um a support
11:17
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
like implementing a tool or something like that walk
11:21
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
me through through a case like this can you okay can
11:26
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you restate that a little bit again um um i
11:30
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
would like hard i would like to know um a business problem that you solved
11:34
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
but the answer wasn't
11:39
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
too fixed for example and
11:42
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
from the technical side,
11:44
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, not implementing a new tool or something like that.
11:46
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You find out another way of implementing
11:51
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
or working with that issue,
11:54
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
for example.
11:54
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
OK,
11:56
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
OK,
12:01
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I think this can relate.
12:03
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
OK,
12:06
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
so nurses,
12:08
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
12:11
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
nurses tend to not open tickets because they're
12:16
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
busy with patients.
12:17
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
OK,
12:18
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
this is like the
12:20
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
This is typical for every hospital you go to.
12:23
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
If you go to any hospital and you ask if they've
12:29
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
turned in this ticket or they've informed IT that they have an issue,
12:32
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
usually they'll tell you I'm too busy and
12:37
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I haven't done it yet.
12:38
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I realized
12:42
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
this when talking to my team.
12:44
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
This is across the board.
12:46
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Every department has an issue like that,
12:48
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right?
12:48
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Where they don't report things.
12:51
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And so issues fester,
12:52
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right?
12:53
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And then they get to a point where,
12:55
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
12:57
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
hey, you know,
12:58
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
we've had this issue for months.
13:01
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You know, how come it hasn't been fixed?
13:02
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Well,
13:03
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
what's the ticket number?
13:05
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Did you turn in a ticket number?
13:07
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Did you inform us?
13:08
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And, you know,
13:09
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and of course, you know,
13:10
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
there's nobody can say that there's a ticket number.
13:12
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Right. So there's no reference that we can do.
13:15
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So so I said,
13:17
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, this is becoming a problem.
13:19
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Realistically,
13:20
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, how can we solve this?
13:21
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And so what I did was I implemented a
13:25
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
rounding, weekly rounding with
13:30
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
my techs and engineers,
13:32
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
along with the clinical analyst,
13:34
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
because another thing,
13:36
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
too, is, you know,
13:37
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
when.
13:38
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Clinical folks are talking,
13:39
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they don't understand the technical terms and then,
13:43
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, and vice versa.
13:44
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And, you know,
13:45
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they don't understand the,
13:46
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
my guys won't understand the medical terms or what they're trying to do.
13:49
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So I had the clinical analyst and PC techs and
13:53
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
engineers ground each department,
13:56
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, mainly the departments that had issues.
13:58
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So they can discuss and talk about the issues that
14:02
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they have and they can either fix the problems
14:06
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right on the spot.
14:08
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
or they can tell us what the issues are,
14:10
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and then we can help out by,
14:12
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, usually like,
14:13
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
sometimes it's just an education thing.
14:16
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You know,
14:17
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they don't know that you can do this on the EMR,
14:21
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right?
14:22
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And so the clinical analysts will be there to guide them
14:26
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and show them how it works.
14:27
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And if it's technical,
14:29
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
then it would be the PC techs or the engineers that would say,
14:32
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
oh, okay,
14:33
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you need a new mouse or you need a new...
14:36
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You know, your computer is freezing or whatever it may be.
14:39
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So this alleviated completely.
14:44
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I say I brought down issues,
14:48
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
but probably 30 percent by just doing the rounding,
14:51
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
14:52
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
rounding every week.
14:53
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And that was kind of like a non -technical thing
14:57
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to do.
14:58
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Right.
14:58
S…
Speaker 3 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I didn't have to buy.
15:02
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
There's no application.
15:03
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
It's just meeting face -to -face,
15:06
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
talking to each other,
15:07
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and understanding what the issues are.
15:09
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Realistically,
15:11
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
this is one of my things that I take with me everywhere.
15:15
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
If I get a new position,
15:17
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you have to round on folks because emails
15:22
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
get lost in translation,
15:25
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
and you don't really know.
15:29
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
just what they're asking for and even tickets sometimes when they put in the tickets say
15:33
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
i have an issue with this you know sometimes it's not what it seems to
15:38
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
be on the on paper so you have to go around um and you
15:42
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know uh you'll get a better understanding of what they're really asking for
15:46
S…
Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
so i you know i feel like that's i hope that's what you're
15:50
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
asking yes yes yes uh it was um
15:54
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
tell me about um
16:00
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I have a question.
16:01
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I don't remember.
16:02
S…
Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You partner in clinical informatics?
16:06
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Yes.
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
For example,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I saw in your CV that you were partnering with
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
clinical informatics operational leaders.
16:15
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Also,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you work with the revenue circle and a lot of different teams,
16:20
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right? So tell me about...
16:23
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
How is it?
16:24
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Because I understand that maybe the clinical,
16:27
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
the billing,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
the finance,
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
everyone has a different definition of success.
16:33
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So how do you get them aligned?
16:36
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You can tell me from a real experience.
16:39
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And what makes you sure that they really adopt
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
the new systems?
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You
16:49
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
know, you have to constantly meet and
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
follow up.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I mean, realistically,
16:56
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
every department,
16:58
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, yeah,
17:00
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they have different needs,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right?
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And they're looking for different things.
17:05
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And so,
17:06
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, if it's a clinical course,
17:09
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
it's always about the workflow.
17:11
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
how do you improve their workflow?
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
How do you make it easier and better for them?
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And for them,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
the rounding and constant,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
like somebody,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
them knowing that somebody's there to help them out,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
really,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
alleviates stress or air anxiety of things
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
breaking or not working correctly.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
They know you're coming around.
17:39
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
With business processes,
17:43
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you have to also meet on
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
a regular basis and understand what they're trying to do
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
technically.
17:53
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
The business process is a little bit more
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
difficult,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I feel,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
because
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Yeah, with finance,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they're always working on the computers.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
It's all they do.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So you have to make sure that it's always working,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
kind of.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Because realistically,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
if anything's missing,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they can't do their work.
18:22
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So,
18:24
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
yeah,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I lost
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
my train of thought here.
18:35
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
How
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
do you align them and make sure that they
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
adopt it?
18:46
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Yeah, so yeah,
18:48
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
it's this constant meeting up and following up and
18:52
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
making sure that they get the training
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
that they need.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So that to me is how you align them
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
because without the training,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
there's no collaboration,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right?
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You have to kind of do,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you have to be there,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
collaborate and train and have them.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Show them that you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you're there for them right and and that's how you know it
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
ultimately Gets successful is that you have
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to have those either weekly trainings or monthly trainings or something
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
where You know,
19:29
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they know that you're there for them Because if you're not
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
then yeah,
19:34
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
it's not going to succeed realistically I've had I've
19:39
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
had implementations where
19:43
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Because people never showed up for training.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
They never implemented and they never did
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
what we asked of
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
them with the applications.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And so I'd had to go back to leadership to say,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
hey, I offered the training and
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I provided the classes,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
I provided the schedule,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
but people didn't show up.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
The next step is,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know, it gets above me and it has to go leadership.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And leadership has to kind of,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
tell the other leaders,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
hey, this is important.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You know,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you have to comply realistically.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
That's how,
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
you know,
20:25
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
if it gets to that,
20:26
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
because sometimes it will.
20:27
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So you need to have leadership back up in order for you to align with
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
different departments.
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Otherwise, you know,
20:34
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
they'll ignore you realistically.
20:38
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
Oh,
20:39
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
great.
20:40
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And in terms of data,
20:42
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
same challenge,
20:45
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
right?
20:45
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
A lot of different areas,
20:47
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
everyone wants to use their data.
20:51
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So how do you establish the trust source for
20:57
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
everyone to use?
20:59
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Speaker 2 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
How do you create that data?
21:01
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So there needs
21:06
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
to be IT governance.
21:06
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
So realistically,
21:09
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
You know, every organization should have an IT governance team.
21:13
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Speaker 1 (WhatsApp Ptt 2026-06-25 at 5.57.33 PM)
And so,
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