[Cerrato, Alejandra]_127-17195975262_20260423182614(8720)
Apr 23, 2026 18:33
· 3:28
· English
· Whisper Turbo
· 2 speakers
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Speaker 1 ([Cerrato, Alejandra]_127-17195975262_20260423182614(8720))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. XPO, Stephen. Hello, sir. This is Alejandra with Power Handling. Are you Mr. Stephen Jacobson? I am, yes. Oh, perfect. Okay. Hey, sir. I'm calling because you guys have been using our electric power jacks for some time now. They're called FX44.
0:39
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Speaker 1 ([Cerrato, Alejandra]_127-17195975262_20260423182614(8720))
and we're doing a very quick check-in to see how the machines have been performing so far. So I just, well, if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay? Yeah, go ahead. Thank you very much. Okay, sir. Do you know by any chance how many units do you guys have at your facility? We have four. Perfect. Are any of those currently broken or not working?
1:06
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Speaker 1 ([Cerrato, Alejandra]_127-17195975262_20260423182614(8720))
No, not currently. We just had one fixed probably a month ago. Oh, okay. Perfect. All right. Overall, how satisfied are you with the product from one to five? One being not satisfied and five being very satisfied? I would say four. Okay. How would you rate the product's durability and build quality also from one to five? I would say three. Okay. How likely are you to purchase from power handling again in the future?
1:36
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Speaker 1 ([Cerrato, Alejandra]_127-17195975262_20260423182614(8720))
I don't make the decision, so I'll just say three. Okay. Gotcha. Let's see. How likely are you to recommend this product to a colleague? I would say four. Okay. And I just have one last question for you, sir. How well did the product meet your expectations? And if there's anything that you would like to highlight about the equipment or...
2:00
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Speaker 2 ([Cerrato, Alejandra]_127-17195975262_20260423182614(8720))
Anything that you would like to change or improve about the machines, any type of feedback would be helpful. Where the throttle connects to the steering component, I guess, the main bar, sometimes it seems like the wiring gets knocked loose based on how often it gets used. So that's the only parts we've ever had to replace are those. Other than that, they're great.
2:34
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Speaker 1 ([Cerrato, Alejandra]_127-17195975262_20260423182614(8720))
Okay, sounds good then. Well, we're glad that you were able to fix the issue. And please don't hesitate to reach out to our tech support if you need any type of assistance in the future. Sir, also, if you would like to pick one thing that the equipment does well, what would it be? Or would you say, like, its weight capacity, the price, or its ergonomics, the size?
3:04
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Speaker 1 ([Cerrato, Alejandra]_127-17195975262_20260423182614(8720))
I would say weight capacity. Okay. Perfect, then. Thank you so, so much for that perfect feedback. It really helps us improve our equipment and service, and I'm going to be sharing it with my engineers, okay? And I value your time, sir. Thank you so much, and I hope that you have a great rest of your day, okay? You too. Thanks. All right. Goodbye.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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