[Cerrato, Alejandra]_127-19108876000_20260501185442(11753)
May 01, 2026 18:59
· 4:46
· English
· Whisper Turbo
· 3 speakers
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0:00
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Speaker 3 ([Cerrato, Alejandra]_127-19108876000_20260501185442(11753))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. This is William with XPO. How may I help you? Hi, good afternoon. This is Alejandra with Power Handling. Do you know by any chance that Mr. Brett Lutz is available for a quick call? He's in a meeting right now.
0:33
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Speaker 1 ([Cerrato, Alejandra]_127-19108876000_20260501185442(11753))
Okay. I can try to reach him later. Do you know if it's going to take a little bit long or do you suggest to call back? I know that Fridays are a little bit... It looks like he might be wrapping it up. Let me put you on hold right quick. Okay. Hold on for a second. Thank you for holding. Please continue to stay on the line.
1:01
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Speaker 3 ([Cerrato, Alejandra]_127-19108876000_20260501185442(11753))
Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments. Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools... Thank you for holding. This is Brad. May I help you? Hey, Mr. Lutz. This is Alejandra with Power Handling. How are you doing, sir? I'm good. How are you?
1:29
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Speaker 1 ([Cerrato, Alejandra]_127-19108876000_20260501185442(11753))
I'm good. Thank you very much for asking. So, sir, I'm calling because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how they've been performing, so I just need to ask you six questions in 60 seconds, if that's okay? Okay. All right, thank you. Let's see. All right, do you know by any chance how many machines do you guys have at your facility? We have two.
1:59
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Speaker 2 ([Cerrato, Alejandra]_127-19108876000_20260501185442(11753))
Okay. Are any of those currently broken or not working? I have the button on the top of the handle. I have one that the button broke off of. The stop button. Mm-hmm. Okay. And I would like to get a replacement for that. Okay. Of course, yeah. Right after we finish this call, I can refer you to tech support. That way they can assist you with whatever parts you need for the issue, okay?
2:30
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Speaker 1 ([Cerrato, Alejandra]_127-19108876000_20260501185442(11753))
Okay. All right. Perfect. Let's see. All right. Overall, how satisfied are you with the product from one to five? One being not satisfied and five being very satisfied? Five. Okay. How would you rate the product's durability and build quality also from one to five? Five. All right. How likely are you to purchase from power handling again in the future? Likely. Okay. How likely are you to recommend this product to a colleague?
3:07
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Speaker 1 ([Cerrato, Alejandra]_127-19108876000_20260501185442(11753))
likely. Okay, and I just have one last question for you, sir. How well did the product meet your expectations? And if you can expand a little bit on how your experience would be using the equipment, anything that you would like to highlight about what you like of the machines or if you would like to change or improve something about them, what would it be? Any type of additional feedback would be helpful. Can't think of anything to improve. They have worked as advertised and
3:35
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Speaker 2 ([Cerrato, Alejandra]_127-19108876000_20260501185442(11753))
Our guys really like them moving really heavy pallets, so they've worked out well. Okay, sounds good. Perfect, then. Well, we're very happy that the equipment is performing as expected, then. But now for Me Too or Fariot Tech Support, I just need to know what's your e-mail address and an additional phone number in any case that they need to reach out to you. Okay, the e-mail address is going to be Bradley, B-R-A-D-L-E-Y.
4:05
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Speaker 2 ([Cerrato, Alejandra]_127-19108876000_20260501185442(11753))
Yeah. .lutz, L-U-T-Z, at xpo.com. Okay. Any other phone number that we can reach either? Just 910-887-6000. All right.
4:27
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Speaker 1 ([Cerrato, Alejandra]_127-19108876000_20260501185442(11753))
Perfect, Mr. Lutz. Thank you very, very much for your feedback. It really helps us improve our equipment and service. You're going to be contacted by Mr. Jim Pitts to see what the issue is with the machine. That way you can get assisted, okay? Okay. Thank you, man. Okay. Okay. Have a great day. Goodbye. You too.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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