1779721847088
May 25, 2026 15:11
· 1:08
· English
· Whisper Turbo
· 2 Speakers
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The answer to the simple question,
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why can't you just say you're sorry,
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is decidedly complex.
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So the challenge for anyone facilitating a negotiation,
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whether the conflict exists between individuals or nations,
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is to understand the many nuances underlying the art of apology.
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From this understanding comes a more difficult question.
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Can the mediator effectively manage the apology process by providing
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appropriate guidance in this most personal interaction while in
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pursuit of the loftier goals of forgiveness,
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reconciliation and restoration of broken relationships?
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Much has been written about the growing importance of apology in
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our ever -shrinking global community.
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This module seeks a more defined target.
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To introduce the many important considerations underlying the use of apology
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during the facilitated negotiation with a specific focus on the mediator's
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role in assisting that discussion,
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let's begin by learning more about different types of apologies
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and strategic considerations about how and when they're used.
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