ClientInterviews-JCGrounds-SteveCain

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

So how long have you been working with JC Grounds?

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

would say two years now.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Year one was just a couple of sites they did for us

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

down the North Shore,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

up in the North Shore in Gloucester and Essex.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And then we did a full revamp with them

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

in this past winter where they did significantly more sites for us.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

How many sites did they do this past winter?

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I want to say it was about 32

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

or 33.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Wow.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

That's a lot of sites.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Yep.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

About how

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

many acres is that total?

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Oh goodness.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I couldn't,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I couldn't tell you.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Okay.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

If I had my laptop open,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I could, I'd be able to tell you,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

but because just they,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

they actually,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I think gave us the acreage for it.

1:00

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

But off the top of my head,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it don't have that on me.

1:03

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Got it.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

So is that 32?

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Is that like all the,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

all the sites that you,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

that you oversee manage?

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

No, we have about 65 in our profile.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

They covered a lot of these sites in our,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Merrimack Valley area and lower New Hampshire and kind

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

of out by beyond 495 area as

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

far as like Littleton and Boxborough.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

And what are some of your favorite things about working with

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

JC Grounds?

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I would say my favorite things was the communication was great.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

They're excellent communicators with

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

regards to anything,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know, having contacts,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

getting things done when needed,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

giving us updates and things of that nature.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

They were really great.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Awesome.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

And what else besides communication?

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I would

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

say, you know,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

they...

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

We're very keen on being accountable for anything

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

that they might have messed up.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

You know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

they're one of the few companies that directly went out and fixed any

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

damages over the winter.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Anytime they missed something or,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know, weren't as prompt as they,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

we thought they should have been,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

they were accountable for it.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

So the accountability measure was great with them too.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Got

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Anything else besides communication and accountability that you really liked about working with them?

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I mean,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

not really.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I mean, I think those are the two most important things when it comes to the business aspect of it.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And then I would just say overall,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I mean.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

the people there between the accountability and the communication that's probably the two most important

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

aspects of just the business yeah um but from a sheer personal point the

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

the people are great um you know i worked closely with aj and justin um

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

and i mean the both of them were just excellent people to

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

work with um you know awesome

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

generally nice people i would say awesome

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

And those things that you mentioned,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

the communication and the accountability,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

you know,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

and the working with AJ and Justin,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

how did they help you succeed in your job?

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

So,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I mean, as a guy who's run Snow for the

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

business for two years,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

they made it significantly easier with regards to,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

not having

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

all the onus put on me.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

You know,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

we had their emails.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

directly put into our FMX system so that when calls were logged for

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

services, they went directly to them.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And, you know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it got to the point where a majority of the time I didn't have to worry about enacting

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

on them because I knew AJ or even Paul Crisco,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

who was managing the North Shore properties,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

would be all over it.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

You know, and if I needed something done,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I could give them a call or shoot them a text and they would give me

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

a call or shoot me a text back.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

and, you know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

give me updates and pretty much get on it,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know, whether it was needing snow cleared or,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

having something done that wasn't in the contract,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

applied to it immediately.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

They took care of a lot of things and made sure our properties were safe.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

What were kind of

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

some of the things that you had them do that were not in the contract?

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

You know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

initially we didn't have snow shoveling for our HQ.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

They had no problem picking that up.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And then, you know, that was right after a major storm of like where we had 20 plus inches.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And so they went down and basically,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

hardened snow that was up to their waist

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

and cleared it out and made sure our property was walkable despite

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

the fact that nobody was probably walking the sidewalks.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

But anytime a concern was raised,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

they were all over it,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

something like that.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

That's

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

great to hear.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Anything else in terms of how they help you succeed in your job?

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

mean, that would be pretty much it.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I mean, just always the willingness to help

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

out and do whatever possible to make sure that the job got done.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

You know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

and even in times,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

there was a time Paul Crisco down on the North Shore,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know, I needed a dumpster somewhere and he helped me get in contact with a guy.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Inevitably.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

didn't work out but you know just something that was totally outside of

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

the scope of what the business is that you know we were conducting together he they were

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know willing to kind of help out and see if they could help me and you know aj's always

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

willing to fly me with the contacts for if i needed something down on landscaping

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

or construction wise or anything like that so um always willing to assist

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

in any business manner but specifically with the snow yeah i would say basically

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

they

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

We're just very reliable in ensuring that the sites are clear and whatnot

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

and providing a clean line of communication for what was going on.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

That's great to hear.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

I'm curious,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Steve, how many different suppliers,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

providers,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

vendors,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

consultants do you work with in your job?

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Hundreds.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Over the course of the snow season,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I would say prior to,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

we probably had about...

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

20 or so different ones.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

With the help of JC Grounds,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I think we got that 20 to 30 probably down to about 10,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

which was nice.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

It definitely significantly helped the workload

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

in terms of invoice approvals and

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

just having a single source of those coming in.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And the whole contract process was easy,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

through negotiations.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And I would

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

say them being a part of our

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

winter plan significantly reduced the amount of contracts that

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

we were using throughout the winter.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

That's great to hear.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

And if you were to,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

you mentioned hundreds across,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

you know, I'm sure that's other areas besides snow.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

If you were to rank.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

You know,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

all those hundreds of providers on the kinds of things that we're talking about here,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

like, you know,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

communication,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

accountability,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

follow through,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

you know,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

ease of working together.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

You know, where would you rank JC Grounds on that list of hundreds?

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

For me,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

yeah, they're in the top 10 easily.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

You know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I have no problem picking up a phone call from AJ just

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

because I know it's not going to be a hassle or a pain.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And I know he understands that if I'm not picking up,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it's because I'm busy or,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know, I'm not intentionally ignoring him.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Like I might do some other vendors just because I don't want to have a conversation with

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

them because, you know,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I don't need to.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

You know, I know if AJ's calling me,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it's important and it's something discussed.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And if I'm not picking up,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

he's going to shoot me a follow -up email or text and say,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

hey, you know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

and he's good with staying on me and making sure that,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know, because I can get a little inundated sometimes.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And so I can appreciate that from him.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Yeah, so I would definitely put them in my top 10 for some of the contractors I've worked with,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

especially with their help and clear line -up communications.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

You didn't hesitate at all?

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

No,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

no. Like I said,

9:06

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I've had plenty of conversations with AJ.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I've shot the...

9:12

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

A part of my friend shot the shit with him several times just over the course of working

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

with him.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

It's easy.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

It's a breeze to talk with him.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Like I said,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I have contractors that'll call me and I just look at the phone and die.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

But, you know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

when AJ's calling,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I don't mind picking up that phone or shooting him a text back.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

That's really great to hear.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

I think they'll be really happy to hear that.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

So thank you.

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

You touched on this a bit,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Steve, already,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

but I kind of want to go back to it.

9:47

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

You mentioned,

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

so who do you work with at JC Grounds?

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S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

You mentioned AJ.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Yeah,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

AJ.

9:54

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

AJ and primarily...

10:00

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

A .J.

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

is my main point of contact.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I also work with Paul Crisco,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

and he's really good,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

too. I don't have as much with Paul just because he only oversaw

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

about three sites.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

But, you know,

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Paul's great,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

too. Anytime,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

there were several times where we had a couple incidents at Winthrop where snow

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

was being piled up on sidewalks.

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S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

But, you know,

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S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

to no fault of their own,

10:22

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it was,

10:23

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know,

10:24

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I'm sure we approved the points in the map,

10:27

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

but we didn't realize that the city was.

10:29

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

handing out violations for things of that nature.

10:32

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

But anytime it happened,

10:33

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Paul would have guys there either later that night or early next morning to clear

10:37

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it out.

10:37

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

You know, if we got a citation and,

10:40

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, I would give a call to the,

10:41

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know,

10:43

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Todd Winthrop,

10:43

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

talk to the guy and say,

10:44

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Hey, I just talked to the contractor.

10:46

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

They're going to have someone down there,

10:48

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, by 6 PM,

10:49

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, so,

10:50

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

and anytime in Gloucester,

10:52

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

if we needed deliveries to our,

10:53

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

we have a dispensary next door.

10:57

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And, you know, if snow was blocking it,

10:59

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

he'd have a guy down there clearing it out and moving the snow and

11:04

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

making that work so that we wouldn't have missed deliveries there.

11:07

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

So Paul's great too.

11:09

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And yeah,

11:10

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

specifically AJ,

11:11

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I primarily speak with those two guys.

11:13

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And if AJ is either not available or around or,

11:15

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know,

11:16

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

something is escalated to Justin to talk to me with me about regards

11:20

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

to, you know,

11:21

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

some billing issues or something like that.

11:23

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I worked with Justin and I always enjoyed speaking with Justin too,

11:26

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

because he'll.

11:27

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

lay it out for you,

11:29

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, they would sometimes split some costs

11:33

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

and say, Hey, you know,

11:34

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it was worth this,

11:35

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

but we, you know, we're going to charge you this.

11:36

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

So they would give you a break here and there.

11:38

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And so both three guys primarily were the ones I spoke with majority of the time

11:42

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

and they're all great.

11:43

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

That's great.

11:45

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

And again,

11:47

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

you started to talk about this,

11:48

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

but I wanted to ask about kind of the relationship,

11:52

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

you know, what's it like to work with them?

11:53

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Oh,

11:56

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I work with JC grounds.

12:00

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

No, I meant,

12:01

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

you know,

12:02

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

AJ and Paul and Justin.

12:03

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

And again, you talked about this,

12:05

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

you know, a little bit,

12:06

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

but anything you want to add about kind of what it's like to work with those guys just as people?

12:10

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Yeah,

12:10

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I would just say,

12:11

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I mean, it's been an absolute pleasure,

12:13

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, to get everything in on a timely

12:18

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

manner.

12:18

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

You know,

12:19

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

sometimes a lot of times through winter,

12:20

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I'm chasing guys to send their invoices over because AP is coming at me,

12:24

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

but they're never missing an invoice.

12:26

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And, you know,

12:27

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I'm never getting a call from them saying,

12:29

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

hey, our invoice hasn't been paid yet or anything like that.

12:32

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

If I'm slow on the draw there with approving invoices and getting them over to AP.

12:36

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And so,

12:37

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know,

12:38

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

in that retrospect,

12:39

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it's great.

12:41

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I haven't worked too much with someone,

12:43

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

anyone in AP,

12:44

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

but if I,

12:45

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know,

12:46

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

needed a change or something on an invoice,

12:48

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

they were, you know,

12:49

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I'd give AJ a call and he'd be like,

12:50

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

yep, I'll shoot a message over.

12:52

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Justin would say,

12:53

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I'll shoot a message over to,

12:54

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, the accounts receivable team right now.

12:57

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And by the time the next invoice came out,

13:00

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it would be resolved.

13:01

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And so would highly

13:05

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

recommend them.

13:05

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And basically anything they did,

13:09

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I would.

13:10

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, everything they did for us,

13:12

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I would recommend their services and,

13:13

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, just damage people in general.

13:15

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

That's great to hear.

13:17

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And Steve,

13:21

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

how would you describe JC Grounds to somebody who doesn't know who they are and what it's like to work

13:25

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

with them?

13:25

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

You know, so if they came to you and asked,

13:26

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Hey, what's it like to work with JC Grounds?

13:29

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

What would you say?

13:33

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I would say, you know,

13:34

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

it's a fresh breath there.

13:35

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

You know,

13:36

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

they're not a large corporate conglomerate that's kind of going to take

13:40

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

a smaller family business and leave you off to the side.

13:43

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

They're going to treat you as if,

13:46

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, you're one of their biggest customers.

13:48

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

You know, like I know they did Lawrence General and that's a big account that

13:52

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

they're managing.

13:53

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

But, you know,

13:54

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I never felt different than.

13:56

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

You know, our HQ,

13:57

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

which is down the road compared to Lawrence General,

14:00

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, I know we were going to receive basically the same level of treatment,

14:04

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

the utmost importance to them.

14:05

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And we never felt slighted in any way

14:09

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

or ignored or,

14:12

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, kind of left off as a smaller account.

14:15

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

You know, we were treated as if we were one of their largest accountants

14:19

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

and things of that nature.

14:21

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

So I would say that's one compliment I definitely give

14:25

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

to them as a service.

14:28

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

oftentimes seemed like we might be their only accountant,

14:30

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, I know how busy they are and how many,

14:31

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

how big they are,

14:33

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, as one of the probably second or third largest note provider.

14:36

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And so it never felt like we were on

14:41

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

the back end there.

14:42

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And so that's what I would say about them.

14:43

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And I would, again,

14:44

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

highly recommend them to anyone that was looking for services.

14:47

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And I believe I have,

14:48

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

even to my brother who is a property manager.

14:50

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Awesome.

14:53

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

And what are the first three descriptive words,

14:56

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Steve, that come to your mind when you think about working with J .C.

14:59

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Grounds?

14:59

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I'll

15:04

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

go back to, I mean,

15:05

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

accountable.

15:06

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Again,

15:07

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

it's one, I think,

15:08

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

for a business specifically resolving around snow where safety

15:12

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

is one of the biggest importances.

15:14

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I would say accountable.

15:18

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I would say,

15:19

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, safety in mind.

15:20

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

That's one of our biggest,

15:21

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know.

15:23

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Monica's here at Hafner's is,

15:25

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, safety first.

15:26

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

And they always have safety in mind,

15:28

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

making sure the sites were kept safe and clear for our customers and our personnel.

15:32

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

And I would just say,

15:36

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

yeah,

15:38

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

easy.

15:39

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I mean, a joy to work with.

15:41

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

They never complained or,

15:45

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, even if we gave,

15:46

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know,

15:47

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

even if we had issues where we say,

15:51

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

hey, like this site didn't get cleared,

15:52

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, they.

15:55

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

would always take responsibility for something,

15:58

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

you know, even if,

15:58

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

you know,

16:00

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

we might've been wrong or if someone was saying,

16:01

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Hey, get here.

16:03

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

They never complained,

16:04

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

never gave backlash to anything.

16:08

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

So also just really responsible.

16:10

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

So, you know, accountable and responsible and just a joy and definitely

16:14

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

safety in mind.

16:15

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

That's awesome.

16:17

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

I think that's a lot more than just three words,

16:19

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

but.

16:19

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Oh, you did.

16:20

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

That was perfect.

16:21

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Steve,

16:23

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

thanks so much for the,

16:24

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

for the wonderful feedback.

16:25

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

I think they're going to be really thrilled to hear it.

16:27

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

And I really appreciate your time.

16:29

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Just one last question.

16:30

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Is it okay with you if they use some of your,

16:32

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

your comments in their materials?

16:34

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Yeah,

16:38

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

but they have to send me an invoice,

16:39

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

$50.

16:40

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

All right.

16:42

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Sounds good.

16:42

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Nah,

16:43

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

I'm just kidding.

16:43

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

But yeah, no, absolutely.

16:46

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

They're free to use that in my comments for sure.

16:49

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Awesome.

16:50

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Thank you so much again,

16:51

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

Steve. Really appreciate it.

16:52

S… Speaker 3 (ClientInterviews-JCGrounds-SteveCain)

This was super helpful for me.

16:53

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

No problem.

16:54

S… Speaker 2 (ClientInterviews-JCGrounds-SteveCain)

Thank you, Nate.

16:55

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Okay.

16:56

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Take care.

16:56

S… Speaker 1 (ClientInterviews-JCGrounds-SteveCain)

Bye.

ClientInterviews-JCGrounds-SteveCain

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