[Cerrato, Alejandra]_127-15705381103_20260420200323(6779)
Apr 29, 2026 17:03
· 4:07
· English
· Whisper Turbo
· 2 speakers
This transcript expires in 15 दिनानि।
अद्यतनीकरणं स्थायी भण्डारणार्थम् →
केवलं दर्शयति
0:00
S…
Speaker 1 ([Cerrato, Alejandra]_127-15705381103_20260420200323(6779))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Here's Sean speaking. Let me help you. Hey, Sean. Good afternoon. This is Alejandra with Power Handling. I am trying to get a hold of Mr. Trevor Branch. Oh, excuse me. Not Mr. Trevor. Mr. Phil Smiley, if he's available, please. One moment.
0:32
S…
Speaker 1 ([Cerrato, Alejandra]_127-15705381103_20260420200323(6779))
Thank you. Thank you for calling XPO. With 40 years... Good afternoon, XPO. Hello, Mr. Phil. This is Alejandra with Power Handling. I am calm because your facility has been using our equipment for some time now, the electric power jacks that are called FX44. And we're doing a very quick check-in to see how the machines have been performing. So I just need to ask you six questions in 60 seconds, if that's okay. Sure.
1:16
S…
Speaker 2 ([Cerrato, Alejandra]_127-15705381103_20260420200323(6779))
Very good. Thank you so much. All right. Overall, how many machines do you have at your facility? Two. Perfect. Are any of those broken or not working? We have one that the battery connection is poor. Okay. Like sometimes it works fine and doesn't show charge and you have to take it out, put it back in. Okay. All right. And it starts when it's less than three months old.
1:46
S…
Speaker 1 ([Cerrato, Alejandra]_127-15705381103_20260420200323(6779))
I see. Okay. Just for you to know, I'm going to be referring you to our tech support. That way you can get assisted at the end of the call, okay? All right. Thank you. Let's see. Overall, how satisfied are you with the product from 1 to 5? 1 being not satisfied and 5 being very satisfied. How would you rate the product's durability and build quality also from 1 to 5? Okay. How likely are you to purchase from power handling again in the future? Zero.
2:29
S…
Speaker 1 ([Cerrato, Alejandra]_127-15705381103_20260420200323(6779))
All right. How likely are you to recommend this product to a colleague? Zero. Okay. And last question. How well did the product meet your expectations? And if you can expand a little bit on what the issue has been besides the charging problems that you already mentioned, if there's anything that you could highlight about the machine or anything that you would like to change or improve about it, any feedback would be good.
3:02
S…
Speaker 2 ([Cerrato, Alejandra]_127-15705381103_20260420200323(6779))
The charging problem, the battery connection, having to put the battery in and then plug it in the way you have to. Why wouldn't you be able to just have the battery plug into the port and be connected as opposed to having to connect a cord to it, having to log into it every time you go to use it?
3:30
S…
Speaker 1 ([Cerrato, Alejandra]_127-15705381103_20260420200323(6779))
Okay. I will be writing everything down, sir. Is there anything else that you would like to point out about it or any other problems that you would have, any feedback that you would like to share? No. Okay. Very good. No, I really appreciate the honest feedback. It really helps us improve our equipment and service, and I'm very sorry that the equipment has not been performing as expected at your facility, but we're going to do everything that's on our hands to help you out to fix the issues, okay?
4:01
S…
Speaker 1 ([Cerrato, Alejandra]_127-15705381103_20260420200323(6779))
Sure. Okay. Thank you very much for your time, sir. I hope that you have a blessed day. Thank you. All right. Goodbye.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
सारांशः
सम्पादयतु
सम्पादयतु...
Ask AI About This Transcript
यदा यदा कस्यापि विषये प्रश्नः भवति, तदा यन्त्रं तत्संबंधितं भागं सूचयति, तथा उत्तरं प्रदत्तं भवति ।