[Cerrato, Alejandra]_127-12704448244_20260504184009(12149)
May 04, 2026 18:59
· 3:38
· English
· Whisper Turbo
· 2 speakers
Haec pagina de translatio explicat. 21 dies.
Despectus in Viam Permanentem →
Videtur solum
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Speaker 1 ([Cerrato, Alejandra]_127-12704448244_20260504184009(12149))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Hey, good afternoon, sir. This is Andrea with Power Handling. Are you Mr. Dylan Mitchell by any chance? I am. Okay, perfect. Okay, sir. So I'm calling because you guys have been using our electric power jacks for some time now.
0:37
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Speaker 1 ([Cerrato, Alejandra]_127-12704448244_20260504184009(12149))
and we're doing a very quick check-in to see how they've been performing. So if you have any knowledge on that, do you think I can ask you six questions in 60 seconds, if that's okay? Sure, go ahead. Okay, thank you very much. Let's see. Okay, how many machines do you have at your facility, sir? Do you know? We have two. Okay. Are any of those currently broken or not working? No.
1:09
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Speaker 1 ([Cerrato, Alejandra]_127-12704448244_20260504184009(12149))
Okay. Overall, how satisfied are you with the product from one to five? One being not satisfied and five being very satisfied? We'll go with a five. Okay. Yep. They do their job. Perfect. How would you rate the product's durability and build quality also from one to five? I'll give it a four. Okay. How likely are you to purchase from power handling again in the future?
1:37
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Speaker 2 ([Cerrato, Alejandra]_127-12704448244_20260504184009(12149))
I really don't know that because I am not the service center manager. I don't do the purchasing here. Oh, okay. Understood. I would say likely if one was to go down. Okay. Okay, sounds good. How likely are you to recommend this product to colleagues? Five. Okay.
2:02
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Speaker 1 ([Cerrato, Alejandra]_127-12704448244_20260504184009(12149))
And I just have one last question for you, sir. How well did the product met your expectations? And if you can expand a little bit on how your experience has been using vMachines, if there's anything that you would like to highlight about how they perform or something that you would change or improve about them, any type of additional feedback would be helpful. I mean, they perform very well. They do exactly what they're intended for.
2:29
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Speaker 2 ([Cerrato, Alejandra]_127-12704448244_20260504184009(12149))
The weight on them is usually just what we need. We really don't carry anything more than that that requires an electric pallet jack. So they're not too fast, not too slow. Yeah, they work very well. Okay, perfect. So you would say that you would highlight its weight capacity based on what you just told me? Yeah, they can do a pretty good amount of weight on them. I think we put like 3,000 pounds on one. Oh, wow, okay.
2:59
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Speaker 1 ([Cerrato, Alejandra]_127-12704448244_20260504184009(12149))
I can't remember exactly what the intended weight is on it, but we've had to move some crazy stuff with them. Yeah. Okay. Well, that was some great feedback there. Thank you very much. We're very happy that the equipment is performing as expected in your facility. If you encounter any type of issue that...
3:21
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Speaker 1 ([Cerrato, Alejandra]_127-12704448244_20260504184009(12149))
needs tech support, we're here to help, and I really appreciate your feedback one more time, and it really helps us improve our equipment and service, and I hope that you have a great rest of your day, okay? Yep, thank you very much. You can do the same. Okay, okay. Thank you, Mr. Mitchell. Goodbye. Yep, bye-bye.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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