ClientInterviews-Notch-Brian

0:00

S… Speaker 2 (ClientInterviews-Notch-Brian)

As far as like,

0:00

S… Speaker 1 (ClientInterviews-Notch-Brian)

I'm not.

0:01

S… Speaker 1 (ClientInterviews-Notch-Brian)

Oops,

0:02

S… Speaker 1 (ClientInterviews-Notch-Brian)

sorry about that.

0:02

S… Speaker 1 (ClientInterviews-Notch-Brian)

Go ahead.

0:03

S… Speaker 1 (ClientInterviews-Notch-Brian)

I wasn't sure we were recording.

0:04

S… Speaker 2 (ClientInterviews-Notch-Brian)

They've done a

0:08

S… Speaker 2 (ClientInterviews-Notch-Brian)

really good job of helping me like improve my understanding.

0:11

S… Speaker 2 (ClientInterviews-Notch-Brian)

I'm a mechanical engineer by background,

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S… Speaker 2 (ClientInterviews-Notch-Brian)

but I don't have a lot of experience in like in welding in general.

0:17

S… Speaker 2 (ClientInterviews-Notch-Brian)

So to be able to go from not

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S… Speaker 2 (ClientInterviews-Notch-Brian)

knowing much at all to what they've

0:25

S… Speaker 2 (ClientInterviews-Notch-Brian)

been able to help me learn along the way has been great.

0:27

S… Speaker 1 (ClientInterviews-Notch-Brian)

Great.

0:29

S… Speaker 1 (ClientInterviews-Notch-Brian)

So.

0:32

S… Speaker 1 (ClientInterviews-Notch-Brian)

So you said that some of your favorite things,

0:35

S… Speaker 1 (ClientInterviews-Notch-Brian)

just to make sure I have that on the recording,

0:36

S… Speaker 1 (ClientInterviews-Notch-Brian)

were quality,

0:37

S… Speaker 1 (ClientInterviews-Notch-Brian)

that it's exactly what you need.

0:38

S… Speaker 1 (ClientInterviews-Notch-Brian)

Anything else that you would like to share about

0:43

S… Speaker 1 (ClientInterviews-Notch-Brian)

kind of some of your favorite things about working with them?

0:45

S… Speaker 1 (ClientInterviews-Notch-Brian)

Yeah,

0:47

S… Speaker 2 (ClientInterviews-Notch-Brian)

the crews are normally very,

0:48

S… Speaker 2 (ClientInterviews-Notch-Brian)

very easy to get along with.

0:51

S… Speaker 2 (ClientInterviews-Notch-Brian)

Like, I don't think I've had there every once in a while,

0:55

S… Speaker 2 (ClientInterviews-Notch-Brian)

you'll get crews from certain contractors where one guy is just a little

0:59

S… Speaker 2 (ClientInterviews-Notch-Brian)

finicky and they.

1:03

S… Speaker 2 (ClientInterviews-Notch-Brian)

I don't think I've had that issue with Notch.

1:05

S… Speaker 2 (ClientInterviews-Notch-Brian)

They normally have the right mindset as far as like to get

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S… Speaker 2 (ClientInterviews-Notch-Brian)

the work done the way we need it.

1:11

S… Speaker 2 (ClientInterviews-Notch-Brian)

And they've always been a pleasure

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S… Speaker 2 (ClientInterviews-Notch-Brian)

to work with in that regard.

1:16

S… Speaker 1 (ClientInterviews-Notch-Brian)

Great.

1:19

S… Speaker 1 (ClientInterviews-Notch-Brian)

That's great to hear.

1:23

S… Speaker 1 (ClientInterviews-Notch-Brian)

So of the things that you just

1:27

S… Speaker 1 (ClientInterviews-Notch-Brian)

kind of shared,

1:28

S… Speaker 1 (ClientInterviews-Notch-Brian)

how do you...

1:30

S… Speaker 1 (ClientInterviews-Notch-Brian)

I know you as a project engineer,

1:32

S… Speaker 1 (ClientInterviews-Notch-Brian)

you have a lot of things going on,

1:33

S… Speaker 1 (ClientInterviews-Notch-Brian)

but how would you say that they help you,

1:37

S… Speaker 1 (ClientInterviews-Notch-Brian)

Brian, do your job well and help you succeed in your job?

1:41

S… Speaker 2 (ClientInterviews-Notch-Brian)

I think it's the

1:45

S… Speaker 2 (ClientInterviews-Notch-Brian)

first thing is my

1:49

S… Speaker 2 (ClientInterviews-Notch-Brian)

understanding as far as like what timelines end up needing

1:54

S… Speaker 1 (ClientInterviews-Notch-Brian)

to be.

1:54

S… Speaker 2 (ClientInterviews-Notch-Brian)

I can say,

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S… Speaker 2 (ClientInterviews-Notch-Brian)

OK, this this job is going to end up needing to take like a week

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S… Speaker 2 (ClientInterviews-Notch-Brian)

or it's going to need to.

2:03

S… Speaker 2 (ClientInterviews-Notch-Brian)

take shorter or longer i i don't have a good gauge on that so they do a really

2:07

S… Speaker 2 (ClientInterviews-Notch-Brian)

good job of walking me through like what the process is not only just telling me

2:11

S… Speaker 2 (ClientInterviews-Notch-Brian)

yes three days it's well we need a day for this we need a day for that

2:15

S… Speaker 2 (ClientInterviews-Notch-Brian)

like not only helping me understand like what the job

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S… Speaker 2 (ClientInterviews-Notch-Brian)

is but giving me understanding of like how to

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S… Speaker 2 (ClientInterviews-Notch-Brian)

figure that out in the future before you can get to that wonderful

2:30

S… Speaker 1 (ClientInterviews-Notch-Brian)

um how else do they help you do your job

2:36

S… Speaker 2 (ClientInterviews-Notch-Brian)

um they well they always have variations

2:41

S… Speaker 2 (ClientInterviews-Notch-Brian)

as far as options so just because

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S… Speaker 2 (ClientInterviews-Notch-Brian)

i go in with my mindset they often try to find ways to

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S… Speaker 2 (ClientInterviews-Notch-Brian)

make either their job easier for the installation part of it or they try

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S… Speaker 2 (ClientInterviews-Notch-Brian)

to think of what's going to be the best way not only to for them to

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S… Speaker 2 (ClientInterviews-Notch-Brian)

install it but like for us to work on it in the future they've done a really

3:01

S… Speaker 2 (ClientInterviews-Notch-Brian)

good job of making sure that whatever we install

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S… Speaker 2 (ClientInterviews-Notch-Brian)

functionally works,

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S… Speaker 2 (ClientInterviews-Notch-Brian)

short -term and long -term.

3:07

S… Speaker 1 (ClientInterviews-Notch-Brian)

That's great.

3:10

S… Speaker 1 (ClientInterviews-Notch-Brian)

How many suppliers,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

providers,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

consultants,

3:17

S… Speaker 1 (ClientInterviews-Notch-Brian)

kind of over the years,

3:19

S… Speaker 1 (ClientInterviews-Notch-Brian)

you know,

3:20

S… Speaker 1 (ClientInterviews-Notch-Brian)

besides Notch,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

do you think you've worked with?

3:24

S… Speaker 1 (ClientInterviews-Notch-Brian)

Kind of like outside vendors?

3:25

S… Speaker 2 (ClientInterviews-Notch-Brian)

Me personally or our company?

3:26

S… Speaker 1 (ClientInterviews-Notch-Brian)

Both.

3:29

S… Speaker 1 (ClientInterviews-Notch-Brian)

Like how many vendors in total do you think you've worked with?

3:34

S… Speaker 2 (ClientInterviews-Notch-Brian)

uh in their particular field it could be any field yeah it could

3:38

S… Speaker 1 (ClientInterviews-Notch-Brian)

be any field just kind of like outside any field it's uh any

3:42

S… Speaker 2 (ClientInterviews-Notch-Brian)

outside vendors it's got to be a couple dozen uh

3:46

S… Speaker 2 (ClientInterviews-Notch-Brian)

in their field specifically maybe five or six and

3:52

S… Speaker 1 (ClientInterviews-Notch-Brian)

how would you say that notch would be ranked

3:57

S… Speaker 1 (ClientInterviews-Notch-Brian)

from all of these other vendors kind of from like best to worst right

4:01

S… Speaker 1 (ClientInterviews-Notch-Brian)

so some of the things that we were just talking about that they do and

4:04

S… Speaker 1 (ClientInterviews-Notch-Brian)

Where do you see that they would kind of fit if you had to rank them?

4:07

S… Speaker 2 (ClientInterviews-Notch-Brian)

If we needed a job done first time right,

4:12

S… Speaker 2 (ClientInterviews-Notch-Brian)

needed it done correctly,

4:14

S… Speaker 2 (ClientInterviews-Notch-Brian)

doesn't matter the cost,

4:16

S… Speaker 2 (ClientInterviews-Notch-Brian)

doesn't matter other factors.

4:18

S… Speaker 2 (ClientInterviews-Notch-Brian)

They're the number one choice.

4:20

S… Speaker 1 (ClientInterviews-Notch-Brian)

Wow,

4:21

S… Speaker 1 (ClientInterviews-Notch-Brian)

that's great.

4:22

S… Speaker 2 (ClientInterviews-Notch-Brian)

They've done a lot of

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S… Speaker 2 (ClientInterviews-Notch-Brian)

work for us in my time here.

4:27

S… Speaker 2 (ClientInterviews-Notch-Brian)

They've done a lot of work for other people here as well.

4:30

S… Speaker 2 (ClientInterviews-Notch-Brian)

And every time we're happy with the work they've done,

4:33

S… Speaker 2 (ClientInterviews-Notch-Brian)

then they've...

4:34

S… Speaker 2 (ClientInterviews-Notch-Brian)

came out in a pinch uh timelines can

4:38

S… Speaker 2 (ClientInterviews-Notch-Brian)

always be challenging and they've always worked with us on that um

4:43

S… Speaker 2 (ClientInterviews-Notch-Brian)

that being said sometimes if it's a job that we

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S… Speaker 2 (ClientInterviews-Notch-Brian)

need done but doesn't necessarily we need to conserve costs

4:53

S… Speaker 2 (ClientInterviews-Notch-Brian)

they would still be up there but they're on the

4:57

S… Speaker 2 (ClientInterviews-Notch-Brian)

pricier side of things not that it is

5:01

S… Speaker 1 (ClientInterviews-Notch-Brian)

they're not worthy of the cost.

5:02

S… Speaker 1 (ClientInterviews-Notch-Brian)

It's just sometimes I can't afford to do it for X,

5:05

S… Speaker 1 (ClientInterviews-Notch-Brian)

Y, or C price range.

5:07

S… Speaker 2 (ClientInterviews-Notch-Brian)

Gotcha.

5:08

S… Speaker 2 (ClientInterviews-Notch-Brian)

Great.

5:09

S… Speaker 2 (ClientInterviews-Notch-Brian)

Anything else that you would like to share and why you would rank them number one?

5:13

S… Speaker 1 (ClientInterviews-Notch-Brian)

Just kind of like

5:17

S… Speaker 1 (ClientInterviews-Notch-Brian)

what I mentioned before,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

like they're easy to work with at the same time,

5:20

S… Speaker 1 (ClientInterviews-Notch-Brian)

especially like in those high pressure situations,

5:22

S… Speaker 1 (ClientInterviews-Notch-Brian)

you don't want to be fighting your contractor.

5:25

S… Speaker 1 (ClientInterviews-Notch-Brian)

And while like,

5:27

S… Speaker 1 (ClientInterviews-Notch-Brian)

yes, we have conversations back and forth on like what method or what direction

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S… Speaker 1 (ClientInterviews-Notch-Brian)

to go with the work.

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S… Speaker 1 (ClientInterviews-Notch-Brian)

It's never an argument.

5:34

S… Speaker 1 (ClientInterviews-Notch-Brian)

It's an evolving conversation the way

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S… Speaker 1 (ClientInterviews-Notch-Brian)

it should be to collaboratively get from

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S… Speaker 1 (ClientInterviews-Notch-Brian)

point one to point two to the end game.

5:46

S… Speaker 2 (ClientInterviews-Notch-Brian)

And so you said something,

5:49

S… Speaker 1 (ClientInterviews-Notch-Brian)

Brian.

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S… Speaker 2 (ClientInterviews-Notch-Brian)

They're easy to work with.

5:52

S… Speaker 2 (ClientInterviews-Notch-Brian)

So what's life like with some of the other suppliers lower on the list?

5:56

S… Speaker 2 (ClientInterviews-Notch-Brian)

Is it that they're harder to work with or you don't get along easily

6:00

S… Speaker 2 (ClientInterviews-Notch-Brian)

with them?

6:01

S… Speaker 2 (ClientInterviews-Notch-Brian)

Tell me more about them.

6:03

S… Speaker 1 (ClientInterviews-Notch-Brian)

The estimators are normally pretty good

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S… Speaker 1 (ClientInterviews-Notch-Brian)

about, like,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

they're the face of the company,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

more or less.

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S… Speaker 1 (ClientInterviews-Notch-Brian)

Like, they're always fine working with them.

6:13

S… Speaker 1 (ClientInterviews-Notch-Brian)

And the issue comes

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S… Speaker 1 (ClientInterviews-Notch-Brian)

that sometimes the

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S… Speaker 1 (ClientInterviews-Notch-Brian)

salesman...

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S… Speaker 1 (ClientInterviews-Notch-Brian)

The estimators,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

they're more of a salesman than knowing what's actually going on more than

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S… Speaker 1 (ClientInterviews-Notch-Brian)

a boots on the ground type of person.

6:30

S… Speaker 1 (ClientInterviews-Notch-Brian)

They end up missing something that the guys who

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S… Speaker 1 (ClientInterviews-Notch-Brian)

show up assume should be accounted for or

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S… Speaker 1 (ClientInterviews-Notch-Brian)

bad attitudes can kind of really hinder.

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S… Speaker 1 (ClientInterviews-Notch-Brian)

the conversation especially when it's like yeah we're still trying to figure out the

6:47

S… Speaker 1 (ClientInterviews-Notch-Brian)

best way to do this or there was an open unknown that we had to deal with

6:51

S… Speaker 1 (ClientInterviews-Notch-Brian)

sometimes people are very calloused in the way they approach those situations

6:56

S… Speaker 1 (ClientInterviews-Notch-Brian)

um and there's definitely just been

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S… Speaker 1 (ClientInterviews-Notch-Brian)

bad eggs that that show up they don't want to listen to the

7:04

S… Speaker 1 (ClientInterviews-Notch-Brian)

rules we have for safety here they continuously

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S… Speaker 1 (ClientInterviews-Notch-Brian)

they don't

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S… Speaker 1 (ClientInterviews-Notch-Brian)

disregard they just they do exactly what they need to be right on that razor thin line

7:17

S… Speaker 1 (ClientInterviews-Notch-Brian)

and they disregard uh some

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S… Speaker 1 (ClientInterviews-Notch-Brian)

of the more common sense things that we need to keep in mind while working on the plant notch

7:28

S… Speaker 1 (ClientInterviews-Notch-Brian)

has never really been an issue like there'll

7:32

S… Speaker 1 (ClientInterviews-Notch-Brian)

be like random things that pop up but i do

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S… Speaker 1 (ClientInterviews-Notch-Brian)

not think that they're indicative of like anything notch is doing or uh

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S… Speaker 1 (ClientInterviews-Notch-Brian)

how they hire people or how they treat their people

7:44

S… Speaker 1 (ClientInterviews-Notch-Brian)

Everyone who comes here from Notch generally has a very good work

7:48

S… Speaker 1 (ClientInterviews-Notch-Brian)

ethic, does a great job of listening to our

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S… Speaker 1 (ClientInterviews-Notch-Brian)

basic rules as well as some of the more niche things that's

7:57

S… Speaker 1 (ClientInterviews-Notch-Brian)

definitely specific to the site rather than an

8:01

S… Speaker 1 (ClientInterviews-Notch-Brian)

overarching rule of

8:05

S… Speaker 1 (ClientInterviews-Notch-Brian)

thumb that people use.

8:06

S… Speaker 1 (ClientInterviews-Notch-Brian)

So we know we can be particular and Notch always

8:10

S… Speaker 1 (ClientInterviews-Notch-Brian)

updates.

8:11

S… Speaker 2 (ClientInterviews-Notch-Brian)

And so when you say more niche things,

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S… Speaker 2 (ClientInterviews-Notch-Brian)

what does that mean?

8:15

S… Speaker 1 (ClientInterviews-Notch-Brian)

So sometimes we go above and beyond what the safety regulations

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S… Speaker 1 (ClientInterviews-Notch-Brian)

require.

8:20

S… Speaker 1 (ClientInterviews-Notch-Brian)

So like for scissor lifts,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

for example,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

it's like we require that our contractors stay harnessed

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S… Speaker 1 (ClientInterviews-Notch-Brian)

for longer,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

for like shorter heights than like what the bare

8:35

S… Speaker 1 (ClientInterviews-Notch-Brian)

minimum OSHA requirement is.

8:37

S… Speaker 1 (ClientInterviews-Notch-Brian)

I say bare minimum for what the OSHA requirement is.

8:43

S… Speaker 1 (ClientInterviews-Notch-Brian)

we will require them to be harnessed in if they're in it at all and

8:48

S… Speaker 1 (ClientInterviews-Notch-Brian)

there's multiple reasons for that like one being like you go from doing something where

8:52

S… Speaker 1 (ClientInterviews-Notch-Brian)

you're not elevated to just quickly elevating yourself and you forget

8:57

S… Speaker 1 (ClientInterviews-Notch-Brian)

to put it on so it just it gets rid of that but then it scissor

9:01

S… Speaker 1 (ClientInterviews-Notch-Brian)

lifts are also higher and they do a good job of communicating like what

9:06

S… Speaker 1 (ClientInterviews-Notch-Brian)

their policies are and why like

9:08

S… Speaker 1 (ClientInterviews-Notch-Brian)

There might be a lapse,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

but they've never shrugged away from

9:14

S… Speaker 1 (ClientInterviews-Notch-Brian)

correcting it internally to the point where I don't need to say anything.

9:17

S… Speaker 2 (ClientInterviews-Notch-Brian)

That's great.

9:20

S… Speaker 2 (ClientInterviews-Notch-Brian)

That's great.

9:22

S… Speaker 2 (ClientInterviews-Notch-Brian)

Who do you work with over at Notch?

9:25

S… Speaker 2 (ClientInterviews-Notch-Brian)

Who do you primarily work with?

9:31

S… Speaker 1 (ClientInterviews-Notch-Brian)

Estimates, primarily Megan.

9:32

S… Speaker 1 (ClientInterviews-Notch-Brian)

Every once in a while,

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S… Speaker 1 (ClientInterviews-Notch-Brian)

there'll be,

9:35

S… Speaker 1 (ClientInterviews-Notch-Brian)

it used to be a guy named Vinny for a little bit,

9:38

S… Speaker 1 (ClientInterviews-Notch-Brian)

and I think Aaron's gotten involved.

9:40

S… Speaker 1 (ClientInterviews-Notch-Brian)

Those are most of the time my first contact.

9:43

S… Speaker 2 (ClientInterviews-Notch-Brian)

Okay.

9:44

S… Speaker 1 (ClientInterviews-Notch-Brian)

If it's anything beyond as far as like what

9:48

S… Speaker 1 (ClientInterviews-Notch-Brian)

Megan's able to provide technically or she needs more

9:52

S… Speaker 1 (ClientInterviews-Notch-Brian)

insight into some specifics,

9:56

S… Speaker 1 (ClientInterviews-Notch-Brian)

Mike Forrest will be like a secondary contact.

10:00

S… Speaker 2 (ClientInterviews-Notch-Brian)

And normally if I have something incredibly specific that I want to discuss,

10:04

S… Speaker 2 (ClientInterviews-Notch-Brian)

like, okay,

10:05

S… Speaker 2 (ClientInterviews-Notch-Brian)

this needs to do this.

10:06

S… Speaker 2 (ClientInterviews-Notch-Brian)

Normally we'll have a three -way meeting.

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S… Speaker 2 (ClientInterviews-Notch-Brian)

Like they'll come on site,

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S… Speaker 2 (ClientInterviews-Notch-Brian)

take a closer look at it in person.

10:12

S… Speaker 2 (ClientInterviews-Notch-Brian)

And then after that,

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S… Speaker 2 (ClientInterviews-Notch-Brian)

like it would be,

10:16

S… Speaker 2 (ClientInterviews-Notch-Brian)

we've been doing a decent amount of work with

10:21

S… Speaker 2 (ClientInterviews-Notch-Brian)

some of their,

10:22

S… Speaker 2 (ClientInterviews-Notch-Brian)

like their foremans and their supers.

10:24

S… Speaker 2 (ClientInterviews-Notch-Brian)

So like Josh Lumpke has been around a

10:29

S… Speaker 2 (ClientInterviews-Notch-Brian)

lot recently.

10:29

S… Speaker 2 (ClientInterviews-Notch-Brian)

Mike Lebeau used to be here a ton.

10:35

S… Speaker 2 (ClientInterviews-Notch-Brian)

And Will has been,

10:36

S… Speaker 2 (ClientInterviews-Notch-Brian)

I can't remember Will's last name right now,

10:38

S… Speaker 2 (ClientInterviews-Notch-Brian)

but Will's been working in our tank farm.

10:40

S… Speaker 2 (ClientInterviews-Notch-Brian)

That's a big,

10:41

S… Speaker 2 (ClientInterviews-Notch-Brian)

huge project they just wrapped up.

10:43

S… Speaker 1 (ClientInterviews-Notch-Brian)

So like,

10:44

S… Speaker 2 (ClientInterviews-Notch-Brian)

we've gotten a variety of people,

10:47

S… Speaker 2 (ClientInterviews-Notch-Brian)

other people here.

10:48

S… Speaker 1 (ClientInterviews-Notch-Brian)

And it's,

10:50

S… Speaker 2 (ClientInterviews-Notch-Brian)

everyone's been great to work with.

10:54

S… Speaker 1 (ClientInterviews-Notch-Brian)

Yeah, I was just going to ask you more about that.

10:56

S… Speaker 1 (ClientInterviews-Notch-Brian)

Like, what's it like?

10:57

S… Speaker 1 (ClientInterviews-Notch-Brian)

Tell me kind of about the relationship with with those that you interact over there.

11:01

S… Speaker 1 (ClientInterviews-Notch-Brian)

You know,

11:02

S… Speaker 1 (ClientInterviews-Notch-Brian)

what's it like to work with them?

11:03

S… Speaker 2 (ClientInterviews-Notch-Brian)

It's very candid as far as I can swing by,

11:07

S… Speaker 2 (ClientInterviews-Notch-Brian)

ask a couple of quick questions,

11:09

S… Speaker 2 (ClientInterviews-Notch-Brian)

something like that.

11:11

S… Speaker 2 (ClientInterviews-Notch-Brian)

If it gets to be something where they don't feel like they're the best person to ask,

11:15

S… Speaker 2 (ClientInterviews-Notch-Brian)

like we have a follow up conversation with whoever we need to,

11:18

S… Speaker 2 (ClientInterviews-Notch-Brian)

whether it be Megan.

11:22

S… Speaker 2 (ClientInterviews-Notch-Brian)

scheduling or anything along those lines or Mike Forrest for just a little more experience.

11:26

S… Speaker 2 (ClientInterviews-Notch-Brian)

And it's always,

11:28

S… Speaker 2 (ClientInterviews-Notch-Brian)

it's always friendly.

11:30

S… Speaker 2 (ClientInterviews-Notch-Brian)

It's never,

11:31

S… Speaker 2 (ClientInterviews-Notch-Brian)

I never go over there and feel like I'm being,

11:34

S… Speaker 2 (ClientInterviews-Notch-Brian)

I'm being shunned or anything like that for popping by.

11:38

S… Speaker 1 (ClientInterviews-Notch-Brian)

That's great.

11:41

S… Speaker 1 (ClientInterviews-Notch-Brian)

And Brian,

11:42

S… Speaker 1 (ClientInterviews-Notch-Brian)

if you were to describe Notch to someone who doesn't

11:47

S… Speaker 1 (ClientInterviews-Notch-Brian)

know them and they asked you,

11:48

S… Speaker 1 (ClientInterviews-Notch-Brian)

you know,

11:49

S… Speaker 1 (ClientInterviews-Notch-Brian)

and they came and said,

11:50

S… Speaker 1 (ClientInterviews-Notch-Brian)

Brian, tell me what it's like to work with Notch,

11:54

S… Speaker 1 (ClientInterviews-Notch-Brian)

what would you say to them?

11:55

S… Speaker 2 (ClientInterviews-Notch-Brian)

I'd probably say that they're a

11:59

S… Speaker 2 (ClientInterviews-Notch-Brian)

good contractor that gets the job done and gives out

12:03

S… Speaker 2 (ClientInterviews-Notch-Brian)

good quality work.

12:04

S… Speaker 1 (ClientInterviews-Notch-Brian)

I'd

12:09

S… Speaker 2 (ClientInterviews-Notch-Brian)

say they generally are.

12:13

S… Speaker 2 (ClientInterviews-Notch-Brian)

on time,

12:14

S… Speaker 2 (ClientInterviews-Notch-Brian)

do everything they can to get the job done in the best way possible.

12:19

S… Speaker 1 (ClientInterviews-Notch-Brian)

Great.

12:21

S… Speaker 1 (ClientInterviews-Notch-Brian)

Sorry,

12:24

S… Speaker 1 (ClientInterviews-Notch-Brian)

say that again.

12:25

S… Speaker 2 (ClientInterviews-Notch-Brian)

I always highly recommend them whenever we have a job going

12:29

S… Speaker 1 (ClientInterviews-Notch-Brian)

out. That's great.

12:29

S… Speaker 1 (ClientInterviews-Notch-Brian)

They will appreciate hearing that.

12:33

S… Speaker 1 (ClientInterviews-Notch-Brian)

I've just

12:37

S… Speaker 1 (ClientInterviews-Notch-Brian)

got one or two more questions here.

12:39

S… Speaker 1 (ClientInterviews-Notch-Brian)

Anything else that you would like to add as far as,

12:42

S… Speaker 1 (ClientInterviews-Notch-Brian)

you know, how you would describe or what it's like to work with them?

12:47

S… Speaker 1 (ClientInterviews-Notch-Brian)

that you didn't share yet probably just

12:51

S… Speaker 2 (ClientInterviews-Notch-Brian)

want to make sure i mentioned that like megan does do a great job as far as

12:55

S… Speaker 2 (ClientInterviews-Notch-Brian)

like having a good technical base there are some times where the

12:59

S… Speaker 2 (ClientInterviews-Notch-Brian)

the estimators or the schedulers

13:04

S… Speaker 2 (ClientInterviews-Notch-Brian)

like they they come out and they look at it and they just have no idea she does

13:08

S… Speaker 2 (ClientInterviews-Notch-Brian)

a really good job of not only like using her knowledge and leveraging it

13:12

S… Speaker 2 (ClientInterviews-Notch-Brian)

in the moment but like stating when like she knows enough to know

13:16

S… Speaker 2 (ClientInterviews-Notch-Brian)

what she doesn't know as well

13:18

S… Speaker 2 (ClientInterviews-Notch-Brian)

And that's just as important as knowing as much as you can about

13:22

S… Speaker 2 (ClientInterviews-Notch-Brian)

the job.

13:23

S… Speaker 1 (ClientInterviews-Notch-Brian)

So it's been great,

13:27

S… Speaker 2 (ClientInterviews-Notch-Brian)

like being able to count on that as far as giving rough timeframes

13:32

S… Speaker 2 (ClientInterviews-Notch-Brian)

and the flexibility that they've been able to give in

13:36

S… Speaker 2 (ClientInterviews-Notch-Brian)

some of these jobs has been paramount.

13:38

S… Speaker 1 (ClientInterviews-Notch-Brian)

Tell me a little bit about that.

13:41

S… Speaker 2 (ClientInterviews-Notch-Brian)

So one of the jobs we're doing right now

13:45

S… Speaker 2 (ClientInterviews-Notch-Brian)

is kind of a good example,

13:47

S… Speaker 2 (ClientInterviews-Notch-Brian)

like the vessel repair.

13:49

S… Speaker 2 (ClientInterviews-Notch-Brian)

They came out to repair some welds,

13:51

S… Speaker 2 (ClientInterviews-Notch-Brian)

and they found that

13:55

S… Speaker 2 (ClientInterviews-Notch-Brian)

the job was much more complicated and much more in -depth than initially thought.

13:59

S… Speaker 2 (ClientInterviews-Notch-Brian)

We knew there could be trouble,

14:01

S… Speaker 2 (ClientInterviews-Notch-Brian)

but we didn't know for certain.

14:03

S… Speaker 2 (ClientInterviews-Notch-Brian)

Once we figured out,

14:06

S… Speaker 2 (ClientInterviews-Notch-Brian)

yeah, this problem is much deeper than we thought,

14:09

S… Speaker 2 (ClientInterviews-Notch-Brian)

we can either dive deeper and try to fix it,

14:12

S… Speaker 2 (ClientInterviews-Notch-Brian)

or we can patch it up and

14:17

S… Speaker 2 (ClientInterviews-Notch-Brian)

make it better.

14:18

S… Speaker 2 (ClientInterviews-Notch-Brian)

They kind of left that part to me because it's a big decision,

14:21

S… Speaker 2 (ClientInterviews-Notch-Brian)

obviously.

14:23

S… Speaker 2 (ClientInterviews-Notch-Brian)

But once we got the approval to

14:27

S… Speaker 2 (ClientInterviews-Notch-Brian)

keep it down and do the fix

14:31

S… Speaker 2 (ClientInterviews-Notch-Brian)

the proper way,

14:32

S… Speaker 2 (ClientInterviews-Notch-Brian)

she had told me beforehand,

14:34

S… Speaker 2 (ClientInterviews-Notch-Brian)

but they were booked out for the following week or two.

14:39

S… Speaker 2 (ClientInterviews-Notch-Brian)

So she did everything possible to make sure

14:43

S… Speaker 2 (ClientInterviews-Notch-Brian)

they get boots back on the ground as soon as possible.

14:49

S… Speaker 2 (ClientInterviews-Notch-Brian)

time frame that is a little tighter than we initially thought and we're

14:53

S… Speaker 2 (ClientInterviews-Notch-Brian)

doing it she's making sure that she has everything possible on site

14:57

S… Speaker 1 (ClientInterviews-Notch-Brian)

for us to get the job done wow that's great

15:01

S… Speaker 1 (ClientInterviews-Notch-Brian)

i can see how that could could definitely

15:05

S… Speaker 1 (ClientInterviews-Notch-Brian)

be be helpful for you for sure especially

15:09

S… Speaker 2 (ClientInterviews-Notch-Brian)

since yeah yeah especially since sometimes the we

15:14

S… Speaker 2 (ClientInterviews-Notch-Brian)

have like an internal welder but

15:17

S… Speaker 2 (ClientInterviews-Notch-Brian)

The timeframe can be difficult to work with.

15:20

S… Speaker 1 (ClientInterviews-Notch-Brian)

Wow,

15:22

S… Speaker 1 (ClientInterviews-Notch-Brian)

that's great.

15:23

S… Speaker 1 (ClientInterviews-Notch-Brian)

That's great.

15:24

S… Speaker 1 (ClientInterviews-Notch-Brian)

I appreciate all of that.

15:25

S… Speaker 1 (ClientInterviews-Notch-Brian)

Last question,

15:27

S… Speaker 1 (ClientInterviews-Notch-Brian)

I'll let you get on to your day.

15:29

S… Speaker 1 (ClientInterviews-Notch-Brian)

If you could share three descriptive words

15:33

S… Speaker 1 (ClientInterviews-Notch-Brian)

that come to your mind when you think about working with Notch,

15:36

S… Speaker 1 (ClientInterviews-Notch-Brian)

what would those be?

15:36

S… Speaker 1 (ClientInterviews-Notch-Brian)

Quality,

15:42

S… Speaker 1 (ClientInterviews-Notch-Brian)

reliable,

15:48

S… Speaker 2 (ClientInterviews-Notch-Brian)

and knowledgeable.

15:50

S… Speaker 1 (ClientInterviews-Notch-Brian)

Awesome.

15:55

S… Speaker 1 (ClientInterviews-Notch-Brian)

Wonderful.

15:55

S… Speaker 1 (ClientInterviews-Notch-Brian)

Well, that is all I have today.

15:57

S… Speaker 1 (ClientInterviews-Notch-Brian)

I so appreciate Brian,

15:58

S… Speaker 1 (ClientInterviews-Notch-Brian)

this wonderful feedback.

15:59

S… Speaker 1 (ClientInterviews-Notch-Brian)

I know they're going to be thrilled to hear it.

16:01

S… Speaker 1 (ClientInterviews-Notch-Brian)

And I appreciate you getting through the technical

16:05

S… Speaker 1 (ClientInterviews-Notch-Brian)

issues to get on Zoom with me today.

16:08

S… Speaker 1 (ClientInterviews-Notch-Brian)

It's very much appreciated.

16:09

S… Speaker 2 (ClientInterviews-Notch-Brian)

Anything to help.

16:12

S… Speaker 1 (ClientInterviews-Notch-Brian)

Thank you.

16:13

S… Speaker 1 (ClientInterviews-Notch-Brian)

And Brian,

16:14

S… Speaker 1 (ClientInterviews-Notch-Brian)

is it okay if not to use any of this kind of feedback and comments

16:18

S… Speaker 1 (ClientInterviews-Notch-Brian)

in their materials?

16:21

S… Speaker 1 (ClientInterviews-Notch-Brian)

Absolutely.

16:21

S… Speaker 2 (ClientInterviews-Notch-Brian)

If they don't mind all the ums and ahs they put in there.

16:24

S… Speaker 1 (ClientInterviews-Notch-Brian)

All good.

16:27

S… Speaker 1 (ClientInterviews-Notch-Brian)

All good.

16:27

S… Speaker 1 (ClientInterviews-Notch-Brian)

Well, thanks again.

16:28

S… Speaker 1 (ClientInterviews-Notch-Brian)

Have a wonderful Friday and we'll talk to you soon.

16:32

S… Speaker 2 (ClientInterviews-Notch-Brian)

Thank you and have a good day yourself.

16:34

S… Speaker 1 (ClientInterviews-Notch-Brian)

Thank you.

16:35

S… Speaker 1 (ClientInterviews-Notch-Brian)

All right.

16:35

S… Speaker 1 (ClientInterviews-Notch-Brian)

Bye -bye.

16:36

S… Speaker 1 (ClientInterviews-Notch-Brian)

Bye.

ClientInterviews-Notch-Brian

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