c1
Jul 08, 2026 13:45
· 7:36
· English
· Whisper Turbo
· 3 Дисплей
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Танҳо нишон додан
0:00
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Speaker 1 (c1)
You'll hear a woman talking on the phone to a furniture company.
0:03
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Speaker 1 (c1)
First,
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Speaker 1 (c1)
you have some time to look at questions 1 to 5.
0:08
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Speaker 1 (c1)
Now
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Speaker 1 (c1)
we shall begin.
0:20
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Speaker 1 (c1)
You should answer the questions as you listen,
0:23
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Speaker 1 (c1)
because you will not hear the recording a second time.
0:26
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Speaker 1 (c1)
Listen carefully and answer questions
0:30
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Speaker 1 (c1)
1 to 5.
0:41
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Speaker 2 (c1)
Good afternoon,
0:42
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Speaker 2 (c1)
KT Furniture.
0:43
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Speaker 2 (c1)
Can I help you?
0:44
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Speaker 3 (c1)
Oh,
0:45
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Speaker 1 (c1)
hello.
0:46
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Speaker 3 (c1)
Yes,
0:46
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Speaker 3 (c1)
um, I'm setting up a new office and I don't have
0:50
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Speaker 3 (c1)
internet access yet,
0:52
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Speaker 3 (c1)
but I'd like to place an order for some furniture.
0:55
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Speaker 2 (c1)
That's fine.
0:56
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Speaker 2 (c1)
You can do it over the phone and I can fill in the form for you this
1:00
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Speaker 3 (c1)
end. Oh,
1:01
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Speaker 1 (c1)
great.
1:01
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Speaker 3 (c1)
Thanks.
1:02
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Speaker 2 (c1)
I just need to take a few customer details first,
1:05
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Speaker 2 (c1)
if that's OK.
1:06
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Speaker 3 (c1)
Yes,
1:07
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Speaker 1 (c1)
fine.
1:07
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Speaker 2 (c1)
What name is it?
1:09
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Speaker 3 (c1)
My name.
1:10
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Speaker 1 (c1)
Yes.
1:10
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Speaker 3 (c1)
Oh, it's Sue Brown.
1:12
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Speaker 2 (c1)
Sue Brown.
1:16
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Speaker 1 (c1)
Thanks.
1:18
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Speaker 2 (c1)
And what's the name of your company,
1:21
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Speaker 1 (c1)
Miss Brown?
1:21
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Speaker 3 (c1)
It's a clothing company.
1:23
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Speaker 3 (c1)
It's called Dress Your Best.
1:26
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Speaker 1 (c1)
OK,
1:27
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Speaker 2 (c1)
I'll just note that down.
1:28
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Speaker 2 (c1)
Dress for best.
1:32
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Speaker 3 (c1)
No,
1:33
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Speaker 3 (c1)
your best.
1:35
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Speaker 1 (c1)
Oh,
1:35
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Speaker 1 (c1)
right.
1:36
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Speaker 1 (c1)
Got it.
1:39
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Speaker 2 (c1)
So you make smart clothes?
1:41
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Speaker 3 (c1)
Yes,
1:42
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Speaker 3 (c1)
formal dress for weddings and special occasions.
1:45
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Speaker 3 (c1)
We also repair and alter clothes.
1:48
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Speaker 2 (c1)
I see.
1:49
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Speaker 2 (c1)
And where are you located?
1:51
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Speaker 2 (c1)
What's your postal address?
1:53
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Speaker 3 (c1)
Right.
1:54
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Speaker 3 (c1)
Well,
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Speaker 3 (c1)
we're on Kirby Trading Estate.
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Speaker 2 (c1)
Kirby.
1:58
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Speaker 2 (c1)
How do you spell that?
2:00
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Speaker 3 (c1)
It's K -I -R -B -Y.
2:05
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Speaker 1 (c1)
Oh,
2:06
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Speaker 2 (c1)
I know that area.
2:07
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Speaker 2 (c1)
It's New Hampton Road,
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Speaker 1 (c1)
isn't it?
2:10
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Speaker 3 (c1)
Yes,
2:11
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Speaker 3 (c1)
that's right.
2:11
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Speaker 3 (c1)
Number 210 in South Down.
2:15
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Speaker 1 (c1)
OK.
2:16
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Speaker 2 (c1)
And can I have a contact number for our delivery man?
2:20
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Speaker 2 (c1)
Sure.
2:21
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Speaker 3 (c1)
It's probably best if I give you my mobile number.
2:24
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Speaker 1 (c1)
OK.
2:25
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Speaker 3 (c1)
The number's 09356
2:30
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Speaker 3 (c1)
788 545.
2:36
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Speaker 2 (c1)
OK.
2:37
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Speaker 2 (c1)
Double seven eight.
2:41
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Speaker 3 (c1)
No,
2:43
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Speaker 3 (c1)
seven double eight five four five.
2:47
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Speaker 1 (c1)
OK,
2:51
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Speaker 2 (c1)
that's great.
2:52
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Speaker 2 (c1)
Now,
2:53
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Speaker 2 (c1)
just a couple more questions before I take your order.
2:55
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Speaker 3 (c1)
Fine.
2:56
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Speaker 2 (c1)
We have two delivery dates this month and you should
3:00
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Speaker 2 (c1)
be able to have either.
3:01
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Speaker 3 (c1)
When are they?
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Speaker 2 (c1)
Well, there's one on the 16th of the month,
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Speaker 2 (c1)
but there's a charge of $40 for that one.
3:09
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Speaker 3 (c1)
Oh,
3:10
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Speaker 3 (c1)
that's a lot.
3:12
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Speaker 2 (c1)
Or there's option two,
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Speaker 2 (c1)
which is the end of the month.
3:15
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Speaker 2 (c1)
I'll have to confirm the date later.
3:18
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Speaker 2 (c1)
And that's a free delivery.
3:20
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Speaker 3 (c1)
I'll take option two,
3:22
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Speaker 1 (c1)
thanks.
3:23
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Speaker 3 (c1)
I don't want to pay a charge.
3:24
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Speaker 2 (c1)
OK.
3:25
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Speaker 2 (c1)
I'll note down no charge.
3:27
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Speaker 3 (c1)
We haven't organised the office yet,
3:30
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Speaker 3 (c1)
so there should be plenty of time.
3:32
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Speaker 3 (c1)
Mm -hm.
3:33
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Speaker 2 (c1)
And lastly,
3:34
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Speaker 2 (c1)
you don't have an account with us,
3:36
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Speaker 2 (c1)
so how would you like to pay?
3:38
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Speaker 3 (c1)
I'll pay by credit card.
3:41
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Speaker 1 (c1)
OK.
3:41
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Speaker 2 (c1)
Will that be Visa?
3:43
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Speaker 3 (c1)
Is American Express OK?
3:45
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Speaker 2 (c1)
Absolutely fine.
3:47
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Speaker 1 (c1)
Before
3:51
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Speaker 1 (c1)
you hear the rest of the conversation,
3:53
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Speaker 1 (c1)
you have some time to look at questions 6 to 10.
3:57
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Speaker 1 (c1)
Now
4:38
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Speaker 1 (c1)
listen and answer questions 6 to 10.
4:41
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Speaker 1 (c1)
So,
4:45
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Speaker 2 (c1)
what would you like to order?
4:48
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Speaker 3 (c1)
Well,
4:49
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Speaker 3 (c1)
I've been looking in your catalogue and you have some office chairs that
4:53
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Speaker 3 (c1)
look very comfortable for our type of work.
4:55
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Speaker 2 (c1)
Is there an item code?
4:57
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Speaker 3 (c1)
Yes,
4:58
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Speaker 3 (c1)
it's ASP23.
5:01
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Speaker 1 (c1)
OK,
5:05
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Speaker 2 (c1)
those chairs come in pink,
5:07
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Speaker 2 (c1)
white and black.
5:10
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Speaker 3 (c1)
Yes, the pink looks nice,
5:12
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Speaker 3 (c1)
but I think the darker colour's better for us.
5:14
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Speaker 3 (c1)
You can see light materials on it more easily.
5:17
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Speaker 2 (c1)
That's true.
5:18
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Speaker 3 (c1)
We'll have five of those,
5:20
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Speaker 1 (c1)
I think.
5:21
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Speaker 1 (c1)
OK,
5:23
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Speaker 2 (c1)
I've got that.
5:24
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Speaker 2 (c1)
Anything else?
5:25
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Speaker 3 (c1)
Do you have any striped mats?
5:28
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Speaker 2 (c1)
I'm sorry,
5:29
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Speaker 2 (c1)
not at the moment.
5:30
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Speaker 2 (c1)
They're out of stock.
5:31
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Speaker 2 (c1)
We should have some in next month.
5:34
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Speaker 3 (c1)
Never mind.
5:35
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Speaker 3 (c1)
Um,
5:37
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Speaker 3 (c1)
well,
5:38
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Speaker 3 (c1)
I'd also like two of your glass desks.
5:41
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Speaker 2 (c1)
They're lovely,
5:42
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Speaker 1 (c1)
aren't they?
5:42
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Speaker 3 (c1)
Yes.
5:43
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Speaker 3 (c1)
You seem to have two sizes.
5:45
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Speaker 2 (c1)
Basically,
5:46
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Speaker 2 (c1)
large or small.
5:48
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Speaker 2 (c1)
I think the code for the small ones is...
5:51
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Speaker 3 (c1)
I think we'll have the large ones.
5:53
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Speaker 3 (c1)
The code here is TG586.
5:56
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Speaker 2 (c1)
OK.
6:00
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Speaker 2 (c1)
So,
6:01
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Speaker 2 (c1)
that's two glass desks.
6:02
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Speaker 2 (c1)
Any lamps for those?
6:04
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Speaker 3 (c1)
No,
6:05
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Speaker 3 (c1)
we have to get special lamps for our work.
6:07
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Speaker 1 (c1)
Oh,
6:08
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Speaker 2 (c1)
I see.
6:09
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Speaker 2 (c1)
Do you have another supplier for those?
6:11
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Speaker 3 (c1)
Yes.
6:12
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Speaker 3 (c1)
Um,
6:14
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Speaker 3 (c1)
we do need some furniture for our customers,
6:17
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Speaker 1 (c1)
though.
6:18
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Speaker 1 (c1)
OK,
6:19
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Speaker 2 (c1)
for a waiting area or something.
6:21
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Speaker 3 (c1)
Well,
6:22
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Speaker 3 (c1)
we have to discuss the work with them,
6:24
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Speaker 3 (c1)
so we need a nice sofa.
6:26
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Speaker 2 (c1)
Something soft and...
6:29
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Speaker 3 (c1)
I thought leather.
6:30
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Speaker 1 (c1)
Ah,
6:30
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Speaker 1 (c1)
yes.
6:31
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Speaker 2 (c1)
A good choice.
6:32
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Speaker 3 (c1)
There's a three -seater here,
6:34
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Speaker 3 (c1)
DFD -44.
6:36
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Speaker 3 (c1)
That seems to be in red,
6:39
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Speaker 3 (c1)
cream or chocolate brown.
6:41
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Speaker 2 (c1)
Yes, it does come in yellow as well.
6:44
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Speaker 3 (c1)
Yellow?
6:45
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Speaker 3 (c1)
Hmm.
6:46
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Speaker 3 (c1)
I'd thought of red,
6:48
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Speaker 3 (c1)
but that sounds lively.
6:51
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Speaker 3 (c1)
Yes,
6:52
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Speaker 3 (c1)
I'll have that colour.
6:53
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Speaker 3 (c1)
I think brown's a bit too dull and cream shows the
6:58
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Speaker 3 (c1)
dirt too much.
6:58
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Speaker 2 (c1)
Yeah,
6:59
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Speaker 2 (c1)
you're right.
7:00
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Speaker 2 (c1)
Anything else?
7:02
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Speaker 2 (c1)
A coffee table,
7:03
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Speaker 1 (c1)
perhaps?
7:03
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Speaker 3 (c1)
Yes,
7:04
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Speaker 3 (c1)
I think so.
7:05
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Speaker 3 (c1)
Maybe TX -22,
7:08
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Speaker 3 (c1)
the silver one?
7:09
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Speaker 2 (c1)
A very good choice.
7:11
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Speaker 3 (c1)
Well,
7:12
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Speaker 3 (c1)
that's it,
7:13
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Speaker 1 (c1)
I think.
7:13
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Speaker 1 (c1)
OK,
7:14
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Speaker 2 (c1)
I'll just add that up for you and then take your credit card
7:18
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Speaker 2 (c1)
details.
7:19
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Speaker 1 (c1)
That
7:24
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Speaker 1 (c1)
is the end of Section 1.
7:25
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Speaker 1 (c1)
You now have half a minute to check your answers.
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