R20260917-100811
ཤོག་གྲངས་
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i was just wondering if you could help with that so realistically i need escalation today i need that the account was closed and i need the decision letter the statement of reasons and the mandatory reconsideration postal address obviously …
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1:42ཤོག་གྲངས་ 2: 22nd of the 10th, 76. 88s · Speaker 3
22nd of the 10th, 76. The answer you have is nowhere. The answer you have is none. N -O -N -E. DarrenKing234 at gmail .com. After this call, please check that your to -do list is complete. And if you've got any further questions, the answer…
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3:11ཤོག་གྲངས་ 3: That's fine, okay. 190s · Speaker 5
That's fine, okay. So obviously you can see that there's been two a week apart. Obviously, I've been waiting for these documents to arrive. Can you check to see whether they've been generated yet? So the decision letter regarding the accoun…
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6:21ཤོག་གྲངས་ 4: Obviously, one second. 131s · Speaker 6
Obviously, one second. you now if you'd like me to do that i mean i'm sorry but obviously the journal message states that the letter should have been sent out i've requested the letter twice now um two weeks apart And the online documentati…
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8:32ཤོག་གྲངས་ 5: going to escalate this for you. 180s · Speaker 2
going to escalate this for you. Sorry, I mean, it's been escalated twice, over two weeks now. So it escalated at roughly the same time last week and a week before. And all that happens is nothing. I mean, have you had... I mean, you can see…
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11:33ཤོག་གྲངས་ 6: Mm -hmm. Sure. 180s · Speaker 7
Mm -hmm. Sure. I just want to add all the details. Hello? I'm going to add a detail now on the account for you, and I'm going to say that... for you now so please give me one moment while i add the note sure okay
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15:48ཤོག་གྲངས་ 7: sure i mean because i can no worries yeah i was just wondering so i mean have you have you checked to see whether a case… 81s · Speaker 1
sure i mean because i can no worries yeah i was just wondering so i mean have you have you checked to see whether a case manager has been assigned yet right right so i mean obviously that means that a case manager hasn't haven't already bee…
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17:10ཤོག་གྲངས་ 8: you 151s · Speaker 3
you
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19:41
for waiting So I put a message in your journal for you. I've escalated it, all the details that we have discussed. So somebody should get back in touch with you. employee i mean i could do with it today if possible right so before obviously…
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20:48ཤོག་གྲངས་ 10: Right. I mean, so what about, so obviously before I've asked for the decision letter, has that been generated? 69s · Speaker 4
Right. I mean, so what about, so obviously before I've asked for the decision letter, has that been generated? Sure. I mean, that was supposed to, I mean, Blessing mentions that letter in his message on the 28th, doesn't he? Right. I mean, …
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21:58ཤོག་གྲངས་ 11: Yeah. So obviously, sorry, I've obviously also requested the statement of reasons. 253s · Speaker 3
Yeah. So obviously, sorry, I've obviously also requested the statement of reasons. Obviously, you've said that some of it is in the journal, but obviously a full written explanation. I've requested a full written explanation. And I'm guessi…
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26:12ཤོག་གྲངས་ 12: Super. Thanks a lot for your help. 17s · Speaker 5
Super. Thanks a lot for your help. What was your name again, sorry? Rubina. Rubina. Thanks a lot, Rubina. Thank you for crying. Thanks a lot. Bye -bye.