MARK210 LECTURE

ਸਪੀਕਰ

• Speaker 1 0:00
• Speaker 2 0:46
• Speaker 3 20:32
• Speaker 4 24:05
• Speaker 5 23:14

1. 0:00

   ਚੈਪਟਰ 1: And all of that is there. 300s · Speaker 1

   And all of that is there. But I also like, you know, I was fortunate enough to work in an organization like Microsoft, where inclusion is kind of super important. And I also had the privilege of driving, you know, inclusion for the India si…

2. 5:00

   ਚੈਪਟਰ 2: I think there's a phrase that. 300s · Speaker 1

   I think there's a phrase that... you might have heard about already in your inclusion class. I think it talks about diversity is something of the likes of diversity is you are invited to a party and inclusion is you have a seat on the table…

3. 10:00

   ਚੈਪਟਰ 3: Spanish, right? 300s · Speaker 1

   Spanish, right? And let's assume that English is not their first language. So what would the tendency be unknowingly? The people, the six people who speak French would always speak French. And the one person who's Spanish perhaps would just…

4. 15:00

   ਚੈਪਟਰ 4: how your professors and teachers were trying to get you to interact right even in that remote setting because that was required for all of you to come together because because without that again exclusion would have happened even in in your setup and many and i do feel that uh students and this is kind of just an insight that students who kind of went into like let's say somebody who started university in 2020 or 2021 right so the the whole the their their experience with their students or their colleagues was is was very different because They were not able to kind of build those social connections. 299s · Speaker 2

   how your professors and teachers were trying to get you to interact right even in that remote setting because that was required for all of you to come together because because without that again exclusion would have happened even in in your…

5. 20:00

   ਚੈਪਟਰ 5: that they create or how they respond to their first feedback will create that comfort feel that tomorrow you may you will give them you will be more open about the feedback but let's say the manager even with that little bit of feedback that you give them if they don't deal with it properly right let's say they kind of become defensive you're not going to open up next time right so you're not so it's it kind of a lot of factors play in there but yeah it's also about how Somebody takes that feedback when you give them the first time. 194s · Speaker 1

   that they create or how they respond to their first feedback will create that comfort feel that tomorrow you may you will give them you will be more open about the feedback but let's say the manager even with that little bit of feedback tha…

6. 23:14

   ਚੈਪਟਰ 6: What does this behavior mean? 301s · Speaker 5

   What does this behavior mean? I mean, give me your opinion about it. Like, you know, what does it mean to you? Like I said, there's no right or wrong answer. What's the junior employee thinking? What does that behavior mean? Can it be somet…

7. 28:16

   ਚੈਪਟਰ 7: be difficult and then you have a conversation so that you can remove that thing around whatever it was that's difficult. 300s · Speaker 2

   be difficult and then you have a conversation so that you can remove that thing around whatever it was that's difficult. And I think in most of this, I would say the onus lies with the manager, right? Because I feel the managers, it's kind …

8. 33:16

   ਚੈਪਟਰ 8: And what's an inclusion, inclusion as a leadership capability, inclusive leaders intentionally create space for different participation styles, encourage quieter voices. 210s · Speaker 1

   And what's an inclusion, inclusion as a leadership capability, inclusive leaders intentionally create space for different participation styles, encourage quieter voices. Surface disagreement safely. We spoke about it a little bit. Recognize…

9. 36:48

   ਚੈਪਟਰ 9: I have a question. 301s · Speaker 3

   I have a question. You mentioned about awareness, curiosity and care. So this was about awareness. Could you tell me an example, or if it does happen, like how a leader is strong in awareness sector, but they still fail at inclusion in prac…

10. 41:50

    ਚੈਪਟਰ 10: Right. So what what business outcome would you deliver? 302s · Speaker 1

    Right. So what what business outcome would you deliver? Plus, there was a mandatory inclusive commitment, right? Inclusion commitment, which was I would make a commitment that I would become a more aware leader by doing ABC. So that was som…

11. 46:52

    ਚੈਪਟਰ 11: And so that the employees are able to build those foundational skills that help them to tackle their current and future challenges. 101s · Speaker 1

    And so that the employees are able to build those foundational skills that help them to tackle their current and future challenges. So that's kind of what I mean here by coach. And care is our leaders demonstrating empathy for employees' we…

12. 48:34

    ਚੈਪਟਰ 12: Any questions, comments on this one? 301s · Speaker 2

    Any questions, comments on this one? I think Megan had a question which she hasn't really typed. But if required, we can just continue and take all the questions in the end as well, Ms. Meher. Sure, we can do that. So what we'll do is we'll…

13. 53:35

    ਚੈਪਟਰ 13: there is an exclusion that happens. 114s · Speaker 2

    there is an exclusion that happens. And that's where it's very important for, again, the leader to establish that inclusion norm so that, you know, that kind of an exclusion doesn't happen. Meeting fatigue. This is another one, you know, th…

14. 55:32

    ਚੈਪਟਰ 14: I mean, I was fortunate that I had one manager who would kind of handle this very beautifully. 302s · Speaker 1

    I mean, I was fortunate that I had one manager who would kind of handle this very beautifully. What he would do is, because he was aware that everybody else is in North America and I'm in Asia, he wouldn't decide until I have had a chance t…

15. 1:00:34

    ਚੈਪਟਰ 15: Whether it is, whether I'm in a rush, whether it's a stressful environment, am I being respectful of the person that comes? 229s · Speaker 2

    Whether it is, whether I'm in a rush, whether it's a stressful environment, am I being respectful of the person that comes? So there could be like, you know, few that you could select as these are the behaviors we shall always exhibit. irre…