Танҳо нишон додан
0:00
S… Speaker 1 (q32-12695c1c)
Questions 32 through 34 refer to the following conversation.
0:04
S… Speaker 2 (q32-12695c1c)
Hi,
0:05
S… Speaker 1 (q32-12695c1c)
Ben.
0:06
S… Speaker 3 (q32-12695c1c)
It's Clara from Marketing.
0:08
S… Speaker 3 (q32-12695c1c)
Do you have a minute to talk about the new server migration?
0:12
S… Speaker 7 (q32-12695c1c)
Of course,
0:13
S… Speaker 1 (q32-12695c1c)
Clara.
0:14
S… Speaker 4 (q32-12695c1c)
How's it going?
0:15
S… Speaker 4 (q32-12695c1c)
Are you running into any issues?
0:18
S… Speaker 2 (q32-12695c1c)
Well,
0:19
S… Speaker 3 (q32-12695c1c)
everything seems fine,
0:21
S… Speaker 3 (q32-12695c1c)
except I can't access the shared drive where we keep all
0:25
S… Speaker 3 (q32-12695c1c)
our campaign archives.
0:27
S… Speaker 6 (q32-12695c1c)
Right.
0:29
S… Speaker 4 (q32-12695c1c)
That's because the permissions need to be reset after the migration.
0:33
S… Speaker 4 (q32-12695c1c)
It's a security measure.
0:36
S… Speaker 2 (q32-12695c1c)
Oh,
0:37
S… Speaker 3 (q32-12695c1c)
I see.
0:37
S… Speaker 3 (q32-12695c1c)
So what do I need to do to get access again?
0:41
S… Speaker 4 (q32-12695c1c)
You'll need to submit a ticket through the IT Helpdesk
0:45
S… Speaker 1 (q32-12695c1c)
portal.
0:45
S… Speaker 4 (q32-12695c1c)
Just mention your department and that you need access
0:49
S… Speaker 4 (q32-12695c1c)
to the Marketing Archive drive.
0:51
S… Speaker 2 (q32-12695c1c)
Okay,
0:53
S… Speaker 3 (q32-12695c1c)
I can do that right now.
0:55
S… Speaker 3 (q32-12695c1c)
How long does it usually take to process?
0:58
S… Speaker 4 (q32-12695c1c)
It shouldn't take long.
1:00
S… Speaker 4 (q32-12695c1c)
Once the ticket is in the system,
1:02
S… Speaker 4 (q32-12695c1c)
I can approve it on my end almost immediately.
1:06
S… Speaker 2 (q32-12695c1c)
Great.
1:07
S… Speaker 3 (q32-12695c1c)
Thanks for your help,
1:09
S… Speaker 1 (q32-12695c1c)
Ben.
1:09
S… Speaker 1 (q32-12695c1c)
Number 32.
1:12
S… Speaker 1 (q32-12695c1c)
Why is the woman calling the man?
1:14
S… Speaker 5 (q32-12695c1c)
Number
1:22
S… Speaker 1 (q32-12695c1c)
33.
1:23
S… Speaker 1 (q32-12695c1c)
What does the man say is the reason for the problem?
1:26
S… Speaker 5 (q32-12695c1c)
Number
1:33
S… Speaker 1 (q32-12695c1c)
34.
1:34
S… Speaker 1 (q32-12695c1c)
What does the woman need to do to solve the problem?

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