[Cerrato, Alejandra]_127-17344499582_20260423162324(8494)

0:00

S… Speaker 1 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Calling XPO Book Your Guarantee Chairman today. This is Cindy. How may I help you? Hello, this is Alejandra with Power Handling. I am trying to get a hold of Mr. Mark Villeneuve. He's available, please. And what is this regarding?

0:39

S… Speaker 1 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

Yeah, we provide to you guys electric power jacks, and we're doing a quick review to see how they've been performing so far. Just one moment. Sure, thank you. Thank you for holding. Please continue to stay on the line. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments.

1:07

S… Speaker 1 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips. And if you're a web-registered user, you can count on personalized rate quotes and pickup requests, shipment summary, and manifest reports.

1:30

S… Speaker 1 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

online invoice payment, and more. Visit us today at ltl.xpo.com. With one of the largest LTL networks in North America, our service extends to Canada, Mexico, Puerto Rico, and every U.S. state, including Alaska and Hawaii. Let us help you manage all your shipments with the confidence you need for a seamless shipping experience.

1:58

S… Speaker 1 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

Ask your sales account executive or the next representative about how XPO can help. At XPO, we know the freight we're carrying is not just another shipment, and we also know delivering your freight damage-free is important to you, which is why we've implemented SafeStack technology in our trailers. This decking system... Hi, Mark's not available. He's on our call.

2:29

S… Speaker 1 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

But he could talk to his supervisor. Okay. Yeah, sure. Okay. Just a moment and I'll get his supervisor for you. Okay? All right. Thank you. All right. Thank you very much. Bye. Thank you. Thank you for holding. Please continue to stay on the line. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind and confidence for all your LTL shipments.

2:56

S… Speaker 1 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

Everything you need to manage your shipments is at ltl.xpo.com. Our suite of web tools offers convenience, reliability, and confidence right at your fingertips. And if you're a web-registered user, you can count on personalized rate quotes and pickup requests, shipment summary, and manifest reports.

3:20

S… Speaker 1 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

online invoice payment, and more. Visit us today at ltl.xpo.com. With one of the largest LTL networks in North America, our service extends to Canada, Mexico, Puerto Rico. This is Joey. How can I help you? Hello, Mr. Joey. This is Alejandra with Power Handling.

3:44

S… Speaker 3 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

I'm calling because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how the machines have been performing so far. So I just need to, yeah, if you have any knowledge on that, I just need to ask six questions in 60 seconds, if that's okay? Yeah. Okay, thank you very much. All right, how many units do you have overall at your facility, sir? Do you know? I believe it's seven. Okay, very good.

4:19

S… Speaker 3 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

One second. All right, are any of those seven broken or not working? We have one that's not working currently. Okay. All right, just for you to know, at the end of this call, I'm going to be referring you to our tech support through email. That way they can assist you with any issue that you have with that broken machine, okay? Okay. Okay, thank you. Overall, how satisfied are you with the product from one to five? One being not satisfied and five being very satisfied?

4:58

S… Speaker 2 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

I mean, they do pretty well. I'd say probably at least a four. Okay. How would you rate the product's durability and build quality also from one to five? I mean, for the first year, they were great. And then, like I said, right about the first year is like when the ones that had problems had problems. Do you know what type of issues or problems were they specifically?

5:31

S… Speaker 4 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

There were some various problems. There was one on the handle where the buttons were. It fell off. And there were some problems like the stuff that holds the stuff up at the bottom, like where the wheels are. That fell off. So we had to order some replacement parts.

6:01

S… Speaker 2 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

There was another issue that my dock worker had fixed, but I can't remember exactly what it was. And, of course, he just left for the day. Oh, okay. Got you. No worries. That's good feedback. Thank you. Okay, so would you rate the product's durability and build quality a 4 or a 5 or a 3? Yeah, I would say a 4. Okay, perfect. How likely are you to purchase from power handling again in the future?

6:31

S… Speaker 2 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

I mean, I would say probably pretty likely, because I'm pretty sure that's what, like, you guys are our partner, and, like, my boss likes you guys, so. Okay. Very good. How likely are you to recommend this product to a colleague, sir? Pretty likely. I would say, like, pretty likely. Okay.

6:51

S… Speaker 3 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

And I just have one last question for you. How well did the product met your expectations? And if you can expand a little bit on how your experience has been using the equipment and if you would like to highlight anything about the machine that you like or if there's anything that you would like to change or improve about them, any type of feedback would be good. I mean, I think they – hold on one second. Yeah.

7:22

S… Speaker 4 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

Okay. You know, I thought they met our expectations pretty well because, you know, the driver, it really helps the drivers out with moving the product that they have to move on a daily basis. Yeah. You know, they don't have to overpower anything, and they do a pretty good job with what they, you know, what they have to handle.

7:43

S… Speaker 2 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

Okay, perfect. Yeah, we're very happy to hear that. And would you highlight its ergonomics, the price, the weight capacity, battery life? What would you say? The battery life seems to be doing pretty well. I mean, the ergonomics are good. Honestly, I didn't do any of the ordering on that end, so I can't tell you about the price.

8:09

S… Speaker 2 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

You know, the boss seemed to like the price from what I heard. Oh, okay. Amazing. Okay. Thank you very much, Mr. Joey, for that amazing feedback. It really helps us improve our equipment and service. I just need to know now what's your email address. That way they can get in contact with you to fix the issue that you have with your machine. So it's joseph, J-O-S-E-P-H. Yeah. Dot.

8:40

S… Speaker 2 ([Cerrato, Alejandra]_127-17344499582_20260423162324(8494))

Laprise, L-A-P-R-I-S-E at xpo.com. At xpo.com. Yep. Very good. Thank you so much once again for your time, and I hope that you have a great rest of your day, okay? Yep, thank you. Have a great day. Okay, you too. Bye-bye. Bye-bye.

[Cerrato, Alejandra]_127-17344499582_20260423162324(8494)

Ringkasan

Tanyakan AI Tentang Transcript Ini