ClientInterview-Notch-James
Jul 06, 2026 22:00
· 16:05
· English
· Whisper Turbo
· 3 স্পিকার
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0:00
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Speaker 2 (ClientInterview-Notch-James)
Good morning.
0:00
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Speaker 1 (ClientInterview-Notch-James)
Good morning.
0:03
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Speaker 2 (ClientInterview-Notch-James)
This is James.
0:04
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Speaker 1 (ClientInterview-Notch-James)
It is.
0:06
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Speaker 2 (ClientInterview-Notch-James)
How are you doing today?
0:07
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Speaker 2 (ClientInterview-Notch-James)
This is Nate Wilson.
0:08
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Speaker 1 (ClientInterview-Notch-James)
All right.
0:10
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Speaker 1 (ClientInterview-Notch-James)
How about you?
0:12
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Speaker 1 (ClientInterview-Notch-James)
I'm great.
0:14
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Speaker 1 (ClientInterview-Notch-James)
Yeah.
0:14
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Speaker 2 (ClientInterview-Notch-James)
Thanks so much for speaking to me,
0:17
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Speaker 1 (ClientInterview-Notch-James)
James.
0:17
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Speaker 2 (ClientInterview-Notch-James)
Not just trying to improve.
0:20
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Speaker 2 (ClientInterview-Notch-James)
I'm a consultant.
0:21
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Speaker 2 (ClientInterview-Notch-James)
I don't work there.
0:22
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Speaker 2 (ClientInterview-Notch-James)
I asked to speak to some of their best customers and you're on the short list of people
0:26
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Speaker 2 (ClientInterview-Notch-James)
they gave me.
0:27
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Speaker 2 (ClientInterview-Notch-James)
So, you know,
0:28
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Speaker 2 (ClientInterview-Notch-James)
congrats on that.
0:30
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Speaker 2 (ClientInterview-Notch-James)
And I'm really looking to hear your thoughts and experiences
0:34
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Speaker 2 (ClientInterview-Notch-James)
in working with them.
0:35
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Speaker 2 (ClientInterview-Notch-James)
I figure we'll talk for about 20 minutes and then I'll get you off the phone.
0:38
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Speaker 2 (ClientInterview-Notch-James)
Does that sound okay with you?
0:39
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Speaker 1 (ClientInterview-Notch-James)
Yeah,
0:40
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Speaker 1 (ClientInterview-Notch-James)
absolutely.
0:40
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Speaker 1 (ClientInterview-Notch-James)
Awesome.
0:41
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Speaker 2 (ClientInterview-Notch-James)
And is it okay with you,
0:42
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Speaker 2 (ClientInterview-Notch-James)
James,
0:43
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Speaker 2 (ClientInterview-Notch-James)
if I record the call?
0:44
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Speaker 1 (ClientInterview-Notch-James)
Yep.
0:45
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Speaker 1 (ClientInterview-Notch-James)
Awesome.
0:47
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Speaker 1 (ClientInterview-Notch-James)
All right.
0:49
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Speaker 1 (ClientInterview-Notch-James)
James,
0:52
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Speaker 2 (ClientInterview-Notch-James)
how long have you been working with Notch?
1:00
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Speaker 1 (ClientInterview-Notch-James)
March of 23 here.
1:02
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Speaker 1 (ClientInterview-Notch-James)
And I think
1:06
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Speaker 1 (ClientInterview-Notch-James)
the first encounter I had with them would have been outage
1:11
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Speaker 1 (ClientInterview-Notch-James)
of 23.
1:12
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Speaker 1 (ClientInterview-Notch-James)
So that would have been the first week of April of 23.
1:16
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Speaker 2 (ClientInterview-Notch-James)
And were they already working with your company before
1:20
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Speaker 2 (ClientInterview-Notch-James)
you got there?
1:21
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Speaker 1 (ClientInterview-Notch-James)
They were.
1:22
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Speaker 1 (ClientInterview-Notch-James)
Okay.
1:24
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Speaker 1 (ClientInterview-Notch-James)
And,
1:27
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Speaker 2 (ClientInterview-Notch-James)
you know,
1:28
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Speaker 2 (ClientInterview-Notch-James)
what types of projects have you been working with them on?
1:31
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Speaker 1 (ClientInterview-Notch-James)
since then they have done all manner of mechanical
1:36
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Speaker 1 (ClientInterview-Notch-James)
work for us um
1:41
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Speaker 1 (ClientInterview-Notch-James)
everything from you know little jobs where they replace a
1:45
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Speaker 1 (ClientInterview-Notch-James)
valve for me that my guys just couldn't you know a welded
1:49
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Speaker 1 (ClientInterview-Notch-James)
in valve or something like that um to uh
1:53
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Speaker 1 (ClientInterview-Notch-James)
much larger projects you know re -plumbing lines
1:58
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Speaker 1 (ClientInterview-Notch-James)
uh for
2:00
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Speaker 1 (ClientInterview-Notch-James)
a hundred feet,
2:01
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Speaker 1 (ClientInterview-Notch-James)
um,
2:02
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Speaker 1 (ClientInterview-Notch-James)
installing new equipment.
2:04
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Speaker 1 (ClientInterview-Notch-James)
Uh,
2:05
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Speaker 1 (ClientInterview-Notch-James)
they installed a new,
2:06
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Speaker 1 (ClientInterview-Notch-James)
uh,
2:07
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Speaker 1 (ClientInterview-Notch-James)
the super heater for me last year.
2:10
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Speaker 1 (ClientInterview-Notch-James)
So that was,
2:11
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Speaker 1 (ClientInterview-Notch-James)
you know, run probably a hundred feet of pipe
2:15
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Speaker 1 (ClientInterview-Notch-James)
and,
2:17
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Speaker 1 (ClientInterview-Notch-James)
uh,
2:18
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Speaker 1 (ClientInterview-Notch-James)
a whole new configuration.
2:20
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Speaker 1 (ClientInterview-Notch-James)
Um,
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Speaker 1 (ClientInterview-Notch-James)
so,
2:24
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Speaker 1 (ClientInterview-Notch-James)
you know, quite not little jobs,
2:27
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Speaker 1 (ClientInterview-Notch-James)
bigger jobs.
2:28
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Speaker 1 (ClientInterview-Notch-James)
Um,
2:29
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Speaker 1 (ClientInterview-Notch-James)
most of my work is maintenance.
2:36
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Speaker 1 (ClientInterview-Notch-James)
or there's been a little bit of replumbing here and there,
2:39
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Speaker 1 (ClientInterview-Notch-James)
but I do a lot of,
2:42
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Speaker 1 (ClientInterview-Notch-James)
I have them do a lot of maintenance work.
2:43
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Speaker 1 (ClientInterview-Notch-James)
Got
2:53
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Speaker 1 (ClientInterview-Notch-James)
it. Okay.
2:54
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Speaker 2 (ClientInterview-Notch-James)
And James,
2:57
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Speaker 2 (ClientInterview-Notch-James)
what are some of your favorite things about working with Notch?
3:00
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Speaker 1 (ClientInterview-Notch-James)
They are very responsive.
3:03
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Speaker 1 (ClientInterview-Notch-James)
When
3:08
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Speaker 1 (ClientInterview-Notch-James)
I need something different or,
3:10
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Speaker 1 (ClientInterview-Notch-James)
you know,
3:11
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Speaker 1 (ClientInterview-Notch-James)
just have a change,
3:14
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Speaker 2 (ClientInterview-Notch-James)
they...
3:20
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Speaker 1 (ClientInterview-Notch-James)
They work well with me.
3:21
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Speaker 1 (ClientInterview-Notch-James)
They also are readily
3:25
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Speaker 1 (ClientInterview-Notch-James)
available.
3:26
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Speaker 1 (ClientInterview-Notch-James)
I don't know if that's good for them,
3:28
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Speaker 1 (ClientInterview-Notch-James)
but they always have people available for me.
3:32
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Speaker 1 (ClientInterview-Notch-James)
I can't think of a time when they said,
3:35
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Speaker 1 (ClientInterview-Notch-James)
yeah, we just can't get there for something that I absolutely
3:40
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Speaker 1 (ClientInterview-Notch-James)
needed.
3:40
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Speaker 1 (ClientInterview-Notch-James)
And when they
3:45
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Speaker 1 (ClientInterview-Notch-James)
have an issue like...
3:47
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Speaker 1 (ClientInterview-Notch-James)
I have a crew that's here basically week to
3:51
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Speaker 1 (ClientInterview-Notch-James)
week doing all sorts of just random stuff for me.
3:54
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Speaker 1 (ClientInterview-Notch-James)
And,
3:55
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Speaker 1 (ClientInterview-Notch-James)
you know,
3:57
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Speaker 1 (ClientInterview-Notch-James)
two weeks beforehand,
3:58
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Speaker 1 (ClientInterview-Notch-James)
they let me know,
3:59
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Speaker 1 (ClientInterview-Notch-James)
hey,
4:00
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Speaker 1 (ClientInterview-Notch-James)
your guys need to go to another job for a week.
4:03
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Speaker 1 (ClientInterview-Notch-James)
So they maintain
4:08
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Speaker 1 (ClientInterview-Notch-James)
a good line of contact with me at all times when
4:13
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Speaker 1 (ClientInterview-Notch-James)
there are changes.
4:15
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Speaker 1 (ClientInterview-Notch-James)
Got
4:22
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Speaker 2 (ClientInterview-Notch-James)
it. So you said they're responsive.
4:25
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Speaker 2 (ClientInterview-Notch-James)
They're readily available.
4:26
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Speaker 2 (ClientInterview-Notch-James)
They have a good line of contacts.
4:29
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Speaker 2 (ClientInterview-Notch-James)
Anything else?
4:30
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Speaker 1 (ClientInterview-Notch-James)
Well,
4:34
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Speaker 1 (ClientInterview-Notch-James)
they're competitive price -wise.
4:35
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Speaker 1 (ClientInterview-Notch-James)
I mean,
4:36
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Speaker 1 (ClientInterview-Notch-James)
that's a good thing, right?
4:37
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Speaker 1 (ClientInterview-Notch-James)
The reason I keep using them is they
4:42
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Speaker 1 (ClientInterview-Notch-James)
aren't any more expensive than the other guys.
4:45
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Speaker 1 (ClientInterview-Notch-James)
And they do,
4:48
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Speaker 1 (ClientInterview-Notch-James)
especially,
4:50
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Speaker 1 (ClientInterview-Notch-James)
I don't know if it's just a crew I have,
4:52
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Speaker 1 (ClientInterview-Notch-James)
but they actually care about their work.
4:56
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Speaker 1 (ClientInterview-Notch-James)
I've had other contractors in,
4:58
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Speaker 1 (ClientInterview-Notch-James)
and, you know,
5:00
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Speaker 3 (ClientInterview-Notch-James)
on pipe and not plum.
5:03
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Speaker 3 (ClientInterview-Notch-James)
It's not level.
5:04
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Speaker 3 (ClientInterview-Notch-James)
It's got bellies in it.
5:05
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Speaker 3 (ClientInterview-Notch-James)
It just,
5:06
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Speaker 1 (ClientInterview-Notch-James)
they,
5:08
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Speaker 3 (ClientInterview-Notch-James)
they, they care about their work.
5:09
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Speaker 1 (ClientInterview-Notch-James)
So that's
5:14
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Speaker 1 (ClientInterview-Notch-James)
a big, that's
5:19
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Speaker 3 (ClientInterview-Notch-James)
a big plus for me.
5:20
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Speaker 1 (ClientInterview-Notch-James)
I love that.
5:25
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Speaker 1 (ClientInterview-Notch-James)
Um,
5:27
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Speaker 2 (ClientInterview-Notch-James)
and those things that you mentioned that they're very responsive,
5:29
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Speaker 2 (ClientInterview-Notch-James)
um,
5:30
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Speaker 2 (ClientInterview-Notch-James)
you know,
5:32
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Speaker 2 (ClientInterview-Notch-James)
they work well with you.
5:33
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Speaker 2 (ClientInterview-Notch-James)
They're readily available.
5:34
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Speaker 2 (ClientInterview-Notch-James)
Um,
5:34
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Speaker 2 (ClientInterview-Notch-James)
good line of contact.
5:36
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Speaker 2 (ClientInterview-Notch-James)
They care about their work.
5:37
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Speaker 2 (ClientInterview-Notch-James)
How did those help you succeed in your job,
5:40
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Speaker 1 (ClientInterview-Notch-James)
James?
5:45
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Speaker 3 (ClientInterview-Notch-James)
Well, when I have not to do a job,
5:47
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Speaker 3 (ClientInterview-Notch-James)
my boss generally doesn't have me go back.
5:50
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Speaker 3 (ClientInterview-Notch-James)
He notices details probably
5:54
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Speaker 3 (ClientInterview-Notch-James)
better than me,
5:55
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Speaker 3 (ClientInterview-Notch-James)
and I don't usually get a,
5:58
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Speaker 3 (ClientInterview-Notch-James)
hey, you need to have these guys come back and fix it,
6:00
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Speaker 3 (ClientInterview-Notch-James)
which is a
6:05
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Speaker 3 (ClientInterview-Notch-James)
success in my book.
6:10
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Speaker 1 (ClientInterview-Notch-James)
Awesome.
6:10
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Speaker 2 (ClientInterview-Notch-James)
So they don't have to redo the work,
6:12
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Speaker 2 (ClientInterview-Notch-James)
which is always good.
6:13
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Speaker 2 (ClientInterview-Notch-James)
It sounds like you're saying in terms of like your boss's view,
6:17
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Speaker 2 (ClientInterview-Notch-James)
you know,
6:18
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Speaker 2 (ClientInterview-Notch-James)
helps you look good with your boss.
6:19
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Speaker 2 (ClientInterview-Notch-James)
Is that what I'm hearing?
6:20
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Speaker 1 (ClientInterview-Notch-James)
Yeah.
6:21
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Speaker 1 (ClientInterview-Notch-James)
Awesome.
6:29
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Speaker 2 (ClientInterview-Notch-James)
Anything else in terms of how they help you succeed in your job?
6:31
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Speaker 3 (ClientInterview-Notch-James)
Corey's really good
6:35
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Speaker 3 (ClientInterview-Notch-James)
at looking at a job and telling
6:40
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Speaker 3 (ClientInterview-Notch-James)
me how,
6:42
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Speaker 1 (ClientInterview-Notch-James)
you
6:48
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Speaker 3 (ClientInterview-Notch-James)
know, he has a lot more experience at hanging pipe than I do.
6:53
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Speaker 3 (ClientInterview-Notch-James)
You know, I'll bring a job to him in specific.
6:56
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Speaker 3 (ClientInterview-Notch-James)
He's my crew leader for the crew that's here
7:00
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Speaker 3 (ClientInterview-Notch-James)
on a regular basis.
7:01
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Speaker 3 (ClientInterview-Notch-James)
And,
7:03
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Speaker 1 (ClientInterview-Notch-James)
you know,
7:04
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Speaker 3 (ClientInterview-Notch-James)
he'll walk down a job with me and say,
7:06
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Speaker 3 (ClientInterview-Notch-James)
you know,
7:07
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Speaker 3 (ClientInterview-Notch-James)
this I can do and this is what we can't do and this is why.
7:11
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Speaker 3 (ClientInterview-Notch-James)
That's a bad idea.
7:13
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Speaker 3 (ClientInterview-Notch-James)
So it's nice to have a
7:18
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Speaker 3 (ClientInterview-Notch-James)
resident pipe fitter.
7:26
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Speaker 3 (ClientInterview-Notch-James)
at hand because I don't
7:30
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Speaker 3 (ClientInterview-Notch-James)
always recognize the stuff that he does readily.
7:40
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Speaker 1 (ClientInterview-Notch-James)
So
7:44
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Speaker 2 (ClientInterview-Notch-James)
he's like your resident expert?
7:45
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Speaker 3 (ClientInterview-Notch-James)
Yes.
7:47
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Speaker 1 (ClientInterview-Notch-James)
Yeah,
7:49
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Speaker 3 (ClientInterview-Notch-James)
he is my resident expert on all manner
7:53
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Speaker 3 (ClientInterview-Notch-James)
of pipe fitting and welding.
7:55
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Speaker 1 (ClientInterview-Notch-James)
And
8:01
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Speaker 2 (ClientInterview-Notch-James)
what does that mean for you with your job,
8:03
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Speaker 2 (ClientInterview-Notch-James)
you know, having a resident expert on pipe fitting at your fingertips?
8:06
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Speaker 3 (ClientInterview-Notch-James)
Makes my life a lot easier because...
8:13
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Speaker 3 (ClientInterview-Notch-James)
You know, if we're replumbing something,
8:15
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Speaker 3 (ClientInterview-Notch-James)
he can tell me,
8:17
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Speaker 1 (ClientInterview-Notch-James)
you know,
8:19
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Speaker 3 (ClientInterview-Notch-James)
yeah, that'll work or no,
8:21
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Speaker 3 (ClientInterview-Notch-James)
no,
8:22
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Speaker 1 (ClientInterview-Notch-James)
it won't.
8:23
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Speaker 1 (ClientInterview-Notch-James)
And, you know,
8:26
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Speaker 3 (ClientInterview-Notch-James)
I've been doing this for a while,
8:27
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Speaker 3 (ClientInterview-Notch-James)
but I'm not a pipe fitter.
8:30
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Speaker 3 (ClientInterview-Notch-James)
Sure.
8:32
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Speaker 1 (ClientInterview-Notch-James)
That
8:41
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Speaker 2 (ClientInterview-Notch-James)
makes a lot of sense.
8:41
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Speaker 2 (ClientInterview-Notch-James)
So they help you look good with your boss.
8:44
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Speaker 2 (ClientInterview-Notch-James)
They're resident experts.
8:46
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Speaker 2 (ClientInterview-Notch-James)
Anything else in terms of how they help you succeed in your job?
8:49
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Speaker 1 (ClientInterview-Notch-James)
Not
8:57
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Speaker 1 (ClientInterview-Notch-James)
that I can think of,
8:58
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Speaker 3 (ClientInterview-Notch-James)
no. Okay.
9:00
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Speaker 2 (ClientInterview-Notch-James)
And how many suppliers,
9:01
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Speaker 2 (ClientInterview-Notch-James)
providers, and consultants do you work with?
9:03
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Speaker 1 (ClientInterview-Notch-James)
Oh,
9:05
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Speaker 1 (ClientInterview-Notch-James)
boy.
9:05
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Speaker 3 (ClientInterview-Notch-James)
Across everything
9:10
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Speaker 3 (ClientInterview-Notch-James)
we have going on here,
9:12
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Speaker 3 (ClientInterview-Notch-James)
probably at least 25 or 30 on
9:17
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Speaker 3 (ClientInterview-Notch-James)
a regular basis.
9:17
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Speaker 3 (ClientInterview-Notch-James)
And then for the more specialized equipment,
9:20
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Speaker 3 (ClientInterview-Notch-James)
some stuff,
9:22
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Speaker 3 (ClientInterview-Notch-James)
you just need a specialist,
9:26
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Speaker 3 (ClientInterview-Notch-James)
probably 100 total.
9:27
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Speaker 1 (ClientInterview-Notch-James)
Got it.
9:30
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Speaker 2 (ClientInterview-Notch-James)
And if you were to rank them from
9:35
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Speaker 2 (ClientInterview-Notch-James)
best to worst?
9:36
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Speaker 2 (ClientInterview-Notch-James)
On the kinds of things we've been talking about,
9:39
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Speaker 2 (ClientInterview-Notch-James)
you know, responsiveness,
9:40
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Speaker 2 (ClientInterview-Notch-James)
communication,
9:42
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Speaker 2 (ClientInterview-Notch-James)
availability,
9:43
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Speaker 2 (ClientInterview-Notch-James)
you know,
9:44
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Speaker 2 (ClientInterview-Notch-James)
competitive costs,
9:46
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Speaker 2 (ClientInterview-Notch-James)
the quality of delivery,
9:48
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Speaker 2 (ClientInterview-Notch-James)
expertise.
9:48
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Speaker 2 (ClientInterview-Notch-James)
You know,
9:50
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Speaker 2 (ClientInterview-Notch-James)
where would you rank Notch on that list from one to 100?
9:53
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Speaker 2 (ClientInterview-Notch-James)
With one being the best,
9:55
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Speaker 1 (ClientInterview-Notch-James)
obviously.
9:56
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Speaker 3 (ClientInterview-Notch-James)
In the top 10.
9:58
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Speaker 1 (ClientInterview-Notch-James)
Oh,
9:59
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Speaker 1 (ClientInterview-Notch-James)
wow.
10:00
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Speaker 2 (ClientInterview-Notch-James)
You didn't even hesitate?
10:01
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Speaker 1 (ClientInterview-Notch-James)
No.
10:03
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Speaker 2 (ClientInterview-Notch-James)
And within that top 10,
10:06
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Speaker 2 (ClientInterview-Notch-James)
would you say,
10:07
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Speaker 2 (ClientInterview-Notch-James)
like, you know,
10:09
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Speaker 2 (ClientInterview-Notch-James)
bottom of that top 10,
10:11
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Speaker 2 (ClientInterview-Notch-James)
top of that top 10?
10:12
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Speaker 2 (ClientInterview-Notch-James)
Like, where would you put them?
10:13
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Speaker 1 (ClientInterview-Notch-James)
Top half.
10:15
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Speaker 1 (ClientInterview-Notch-James)
Got it.
10:16
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Speaker 2 (ClientInterview-Notch-James)
So you're really saying they're in the top five?
10:18
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Speaker 1 (ClientInterview-Notch-James)
Yeah.
10:19
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Speaker 1 (ClientInterview-Notch-James)
That's
10:24
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Speaker 2 (ClientInterview-Notch-James)
awesome to hear.
10:26
S…
Speaker 2 (ClientInterview-Notch-James)
I think they're really going to be happy to hear that.
10:27
S…
Speaker 1 (ClientInterview-Notch-James)
And
10:33
S…
Speaker 2 (ClientInterview-Notch-James)
what's life like with suppliers and vendors lower on the list?
10:42
S…
Speaker 1 (ClientInterview-Notch-James)
They either
10:47
S…
Speaker 3 (ClientInterview-Notch-James)
take a long time to respond or they
10:52
S…
Speaker 3 (ClientInterview-Notch-James)
just don't do the quality of work.
10:54
S…
Speaker 1 (ClientInterview-Notch-James)
I
10:59
S…
Speaker 3 (ClientInterview-Notch-James)
have a vendor that every job they touched,
11:02
S…
Speaker 1 (ClientInterview-Notch-James)
their
11:07
S…
Speaker 3 (ClientInterview-Notch-James)
quality of work wasn't there.
11:11
S…
Speaker 3 (ClientInterview-Notch-James)
Like I said,
11:14
S…
Speaker 3 (ClientInterview-Notch-James)
pipes weren't level.
11:15
S…
Speaker 3 (ClientInterview-Notch-James)
They weren't plumbed with the vertical.
11:22
S…
Speaker 3 (ClientInterview-Notch-James)
Did they get the job done?
11:23
S…
Speaker 1 (ClientInterview-Notch-James)
Yes.
11:24
S…
Speaker 3 (ClientInterview-Notch-James)
Does it look like they cared about getting the job done?
11:27
S…
Speaker 3 (ClientInterview-Notch-James)
No. And I have a lot
11:31
S…
Speaker 3 (ClientInterview-Notch-James)
of vendors that I use infrequently,
11:34
S…
Speaker 3 (ClientInterview-Notch-James)
and they can take a while to respond,
11:38
S…
Speaker 3 (ClientInterview-Notch-James)
but part of that I understand because I just don't do a lot of business with them.
11:42
S…
Speaker 3 (ClientInterview-Notch-James)
So, you know,
11:44
S…
Speaker 3 (ClientInterview-Notch-James)
they don't have a lot of – I mean,
11:46
S…
Speaker 3 (ClientInterview-Notch-James)
they have incentive to get the job done,
11:48
S…
Speaker 1 (ClientInterview-Notch-James)
but not
11:58
S…
Speaker 3 (ClientInterview-Notch-James)
as much as,
11:59
S…
Speaker 3 (ClientInterview-Notch-James)
say, a notch or –
12:01
S…
Speaker 3 (ClientInterview-Notch-James)
Tucker's another one we work with.
12:03
S…
Speaker 3 (ClientInterview-Notch-James)
They're responsive because we do a lot of business with
12:07
S…
Speaker 1 (ClientInterview-Notch-James)
them. Got it.
12:10
S…
Speaker 2 (ClientInterview-Notch-James)
And who do you work with at Notch,
12:13
S…
Speaker 1 (ClientInterview-Notch-James)
James?
12:13
S…
Speaker 3 (ClientInterview-Notch-James)
I work with Megan Banks.
12:16
S…
Speaker 3 (ClientInterview-Notch-James)
Chris Harris was
12:20
S…
Speaker 3 (ClientInterview-Notch-James)
my crew leader for quite a while.
12:22
S…
Speaker 3 (ClientInterview-Notch-James)
He moved up to a
12:27
S…
Speaker 3 (ClientInterview-Notch-James)
foreman.
12:28
S…
Speaker 3 (ClientInterview-Notch-James)
Not a foreman,
12:29
S…
Speaker 3 (ClientInterview-Notch-James)
but I can't remember what his new title is.
12:31
S…
Speaker 3 (ClientInterview-Notch-James)
Anyway, he moved up.
12:33
S…
Speaker 3 (ClientInterview-Notch-James)
in the company.
12:34
S…
Speaker 3 (ClientInterview-Notch-James)
And now he oversees like crew,
12:36
S…
Speaker 3 (ClientInterview-Notch-James)
like all of the crews or,
12:38
S…
Speaker 3 (ClientInterview-Notch-James)
you know,
12:39
S…
Speaker 3 (ClientInterview-Notch-James)
a number of crews.
12:39
S…
Speaker 3 (ClientInterview-Notch-James)
So I still work with him.
12:41
S…
Speaker 3 (ClientInterview-Notch-James)
He still comes and visits,
12:43
S…
Speaker 3 (ClientInterview-Notch-James)
but he's not here day to day.
12:46
S…
Speaker 3 (ClientInterview-Notch-James)
And then Corey,
12:48
S…
Speaker 3 (ClientInterview-Notch-James)
this is Corey's last,
12:49
S…
Speaker 1 (ClientInterview-Notch-James)
this is Corey's.
12:53
S…
Speaker 3 (ClientInterview-Notch-James)
McLean is my,
12:56
S…
Speaker 3 (ClientInterview-Notch-James)
is my crew leader on a day to day basis.
12:59
S…
Speaker 3 (ClientInterview-Notch-James)
He's the one who's here.
13:00
S…
Speaker 3 (ClientInterview-Notch-James)
Like I said,
13:01
S…
Speaker 3 (ClientInterview-Notch-James)
every week,
13:03
S…
Speaker 1 (ClientInterview-Notch-James)
weekend,
13:04
S…
Speaker 3 (ClientInterview-Notch-James)
week out.
13:05
S…
Speaker 3 (ClientInterview-Notch-James)
He's, he's my guy.
13:17
S…
Speaker 1 (ClientInterview-Notch-James)
Okay.
13:18
S…
Speaker 2 (ClientInterview-Notch-James)
So tell me about the relationship.
13:19
S…
Speaker 2 (ClientInterview-Notch-James)
What's it like to work with them?
13:21
S…
Speaker 1 (ClientInterview-Notch-James)
Easy.
13:26
S…
Speaker 1 (ClientInterview-Notch-James)
That's
13:32
S…
Speaker 3 (ClientInterview-Notch-James)
the best way I can put it,
13:33
S…
Speaker 3 (ClientInterview-Notch-James)
is it's easy to work with them.
13:35
S…
Speaker 2 (ClientInterview-Notch-James)
What makes it easy to work
13:40
S…
Speaker 1 (ClientInterview-Notch-James)
with them? My
13:48
S…
Speaker 3 (ClientInterview-Notch-James)
crew leader in specific,
13:49
S…
Speaker 3 (ClientInterview-Notch-James)
he rolls with the punch as well.
13:52
S…
Speaker 3 (ClientInterview-Notch-James)
So we give him a task to do on
13:56
S…
Speaker 3 (ClientInterview-Notch-James)
Monday.
13:57
S…
Speaker 3 (ClientInterview-Notch-James)
Figure it'll take most of the week.
13:59
S…
Speaker 3 (ClientInterview-Notch-James)
Tuesday afternoon at 1 o 'clock,
14:03
S…
Speaker 3 (ClientInterview-Notch-James)
something breaks or starts leaking,
14:06
S…
Speaker 3 (ClientInterview-Notch-James)
and he'll go look at it,
14:09
S…
Speaker 3 (ClientInterview-Notch-James)
get a parts list together,
14:12
S…
Speaker 3 (ClientInterview-Notch-James)
and be able to get on it the same day,
14:15
S…
Speaker 3 (ClientInterview-Notch-James)
the next day.
14:16
S…
Speaker 3 (ClientInterview-Notch-James)
He's just very responsive to my needs.
14:20
S…
Speaker 3 (ClientInterview-Notch-James)
And like I said,
14:21
S…
Speaker 3 (ClientInterview-Notch-James)
he'll walk down a job with me that they don't even have yet and
14:26
S…
Speaker 3 (ClientInterview-Notch-James)
help me form.
14:29
S…
Speaker 3 (ClientInterview-Notch-James)
my plan that I'm going to submit to everybody.
14:31
S…
Speaker 1 (ClientInterview-Notch-James)
So,
14:33
S…
Speaker 1 (ClientInterview-Notch-James)
you know,
14:36
S…
Speaker 3 (ClientInterview-Notch-James)
it's nice to have a pipe fitter at
14:40
S…
Speaker 3 (ClientInterview-Notch-James)
hand at all times.
14:41
S…
Speaker 2 (ClientInterview-Notch-James)
And it sounds like Notch is to have a pipe fitter,
14:43
S…
Speaker 2 (ClientInterview-Notch-James)
but to have one that you really trust.
14:45
S…
Speaker 1 (ClientInterview-Notch-James)
Yes.
14:46
S…
Speaker 1 (ClientInterview-Notch-James)
Yeah,
14:47
S…
Speaker 3 (ClientInterview-Notch-James)
he knows the stuff.
14:48
S…
Speaker 2 (ClientInterview-Notch-James)
And how would you describe Notch to somebody who doesn't know who they are and what it's like
14:52
S…
Speaker 2 (ClientInterview-Notch-James)
to work with them?
14:52
S…
Speaker 2 (ClientInterview-Notch-James)
So if they came to you and said,
14:54
S…
Speaker 2 (ClientInterview-Notch-James)
hey, James, what's it like to work with Notch?
14:56
S…
Speaker 2 (ClientInterview-Notch-James)
You know, what would you say to that person?
14:58
S…
Speaker 1 (ClientInterview-Notch-James)
They
15:02
S…
Speaker 3 (ClientInterview-Notch-James)
aren't always the cheapest.
15:04
S…
Speaker 3 (ClientInterview-Notch-James)
but they do the best work of
15:09
S…
Speaker 3 (ClientInterview-Notch-James)
the mechanical contractors that I've used.
15:13
S…
Speaker 2 (ClientInterview-Notch-James)
Anything else or does that sum it
15:17
S…
Speaker 3 (ClientInterview-Notch-James)
up? That sums it up.
15:19
S…
Speaker 2 (ClientInterview-Notch-James)
Perfect.
15:20
S…
Speaker 2 (ClientInterview-Notch-James)
And what are the first three
15:24
S…
Speaker 2 (ClientInterview-Notch-James)
descriptive words that come to your mind,
15:26
S…
Speaker 2 (ClientInterview-Notch-James)
James, when you think about working with notch?
15:28
S…
Speaker 1 (ClientInterview-Notch-James)
Quality,
15:32
S…
Speaker 1 (ClientInterview-Notch-James)
speed,
15:33
S…
Speaker 1 (ClientInterview-Notch-James)
and flexibility.
15:42
S…
Speaker 2 (ClientInterview-Notch-James)
That's great.
15:43
S…
Speaker 2 (ClientInterview-Notch-James)
Thank you so much for the wonderful feedback.
15:47
S…
Speaker 2 (ClientInterview-Notch-James)
I think they'll be really thrilled to hear it.
15:48
S…
Speaker 2 (ClientInterview-Notch-James)
And I really appreciate your time.
15:49
S…
Speaker 2 (ClientInterview-Notch-James)
That's not my question.
15:50
S…
Speaker 2 (ClientInterview-Notch-James)
It's just one last thing.
15:51
S…
Speaker 2 (ClientInterview-Notch-James)
Is it okay with you,
15:52
S…
Speaker 2 (ClientInterview-Notch-James)
James, if they use some of your comments in their materials?
15:55
S…
Speaker 1 (ClientInterview-Notch-James)
Absolutely.
15:56
S…
Speaker 2 (ClientInterview-Notch-James)
Fantastic.
15:58
S…
Speaker 2 (ClientInterview-Notch-James)
Thank you again,
16:00
S…
Speaker 2 (ClientInterview-Notch-James)
sir. I appreciate it.
16:01
S…
Speaker 1 (ClientInterview-Notch-James)
Yep.
16:02
S…
Speaker 3 (ClientInterview-Notch-James)
You have a great day.
16:03
S…
Speaker 1 (ClientInterview-Notch-James)
You too.
16:03
S…
Speaker 1 (ClientInterview-Notch-James)
Bye.
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