[Cerrato, Alejandra]_127-18188902095_20260421194559(7361)
Apr 21, 2026 19:51
· 3:59
· English
· Whisper Turbo
· 3 & Kefluniañ
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0:00
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Speaker 2 ([Cerrato, Alejandra]_127-18188902095_20260421194559(7361))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Hello, this is Alejandra with Power Handling. I'm trying to get a hold of Mr. Armando. Is he available, please? Perfect, yeah. Let me take a look. Give me one second, okay? Okay, thank you. Thank you.
0:39
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Speaker 2 ([Cerrato, Alejandra]_127-18188902095_20260421194559(7361))
This is in regards to the, I think, the pallet jacks, right? Electric jacks? Yes, sir. That's right. Okay, got it. Okay, I remember the company name. Okay, one second. Thank you for holding. Please continue to stay on the line. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind. Hello, sir. This is Alejandra with Power Handling.
1:07
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Speaker 1 ([Cerrato, Alejandra]_127-18188902095_20260421194559(7361))
I am calm because you guys have been using our electric power jacks for some time now. They're called FX44. And we're doing a very quick check-in to see how the machines have been performing. So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay? Sure, go ahead. Thank you very much. Okay, sir. Do you know by any chance how many machines do you have at your facility? Four. Okay.
1:36
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Speaker 1 ([Cerrato, Alejandra]_127-18188902095_20260421194559(7361))
Are any of those currently broken or not working? All of them are working fine. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? Five. How would you rate the product's durability and build quality also from one to five? I'll say four. How likely are you to purchase from power handling again in the future? Five being most likely. Okay. How likely are you to recommend this product to a colleague? Five. Okay.
2:23
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Speaker 1 ([Cerrato, Alejandra]_127-18188902095_20260421194559(7361))
And I just have one last question for you, sir. How well did the product meet your expectations? And if you can expand a little bit on how your experience has been using the equipment, if you can highlight anything about the machines or if you would like to change or improve anything about them, I would appreciate any type of feedback. Machines work fine. First time using an electric powder jack, so I didn't have any expectations, but they're very powerful. They work great, good inclines.
2:59
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Speaker 3 ([Cerrato, Alejandra]_127-18188902095_20260421194559(7361))
They're durable. The only caveat that I could tell is that the back plate that protects the drive unit, that could be a little sturdier because it does kind of, we did experience some dents and how to get those replaced or get them bending back into shape. A simple sledgehammer we use to bend it back into shape. So if the sledgehammer can bend it, then the weight of a pallet jack with some weight on it would bend it pretty good. So a little sturdier protective plate in the back.
3:29
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Speaker 1 ([Cerrato, Alejandra]_127-18188902095_20260421194559(7361))
But I think the units are fine. Okay. Sounds good. No, I really appreciate the feedback. I'm going to be writing it down. That way I can share it with my engineers. And if you need assistance, please don't hesitate to reach out. We're always here to help, and our tech support will be willing always to assist you with any issues that you have with the machines, okay? Thank you so much. Okay, sir. Have a blessed day. Thank you so much for your time. Bye.
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