AIRBNB JOSH MASTER PT.2
Jun 30, 2026 18:32
· 24:56
· English
· Whisper Turbo
· 2 Folës
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I don't think it's a good idea to wait until then and turn up and
0:04
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
actually have this at that time of the morning as well.
0:06
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I just don't think that's a good idea.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
If there's an ability to process a refund or change
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
a property, we'd much prefer that.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Because right now our holiday is completely in the air and it's
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
just giving me a headache to be honest with you.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
And yeah,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
the fact that...
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Yeah, like I said,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I'm looking at it now.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Our listing says entire private home.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
The other listing says beautiful bedroom with no kitchen access and
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
no lock on the door.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
This is very strange.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
So if you can
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
process something,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
that would be appreciated because I really don't think they're going to respond to something
0:49
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
interesting to either party.
0:51
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
What are they going to say?
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I'm sorry.
1:01
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Plus, they don't want to speak to us on the Airbnb platform either.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
They want to speak to us on WhatsApp,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
and you can see why.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Because if they speak to us on WhatsApp,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
you can't see the conversation.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I'm going to have to share screenshots or something.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
They don't want to put it through on your platform.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Must be a reason.
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
up to what you're expecting on this type of listing and
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
you just want to or you just want to enter identification earlier that's
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
why you insisted or that's why you initiated
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
to report this one out as early as
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
as early as now and i totally get
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
i totally get that and you see the thing here is
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
that the the whole system has enforced their
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
cancellation policy
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
Would you
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
not agree that there is an issue with the listing here?
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
I'll be looking at everything that you have mentioned in writing and I
3:25
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
will discuss this one on safety
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
team. But our safety team
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
related
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
to their safety,
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
just
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
what we're going
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
to do is to make sure that we're able to receive the
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
appropriate part for this cancer is
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
to communicate with
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
them.
5:00
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
at least if you give that for the guest or for
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
the host to book the place to another guest then um there's
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
a possibility that they would allow us to cancel the reservation with them with
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
them providing the full refund so let's hope that um
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
i will deal with the mediation with the host let's
5:21
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
hope that they can they can proceed with that
5:26
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
But if they would not allow us to do so,
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
then we'll look into what we have reported
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
to us and see if this would be able to be covered by our
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
air cover policy.
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
And then we'll make sure that you will be receiving at most
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
the full report.
5:44
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Thank you.
5:47
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
You would agree with me,
5:48
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
though, that the listing that is placed here is not
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
accurate with what we've paid for.
5:54
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's very clear,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
isn't it, that the existence of a second listing is
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
demonstrating that what we paid for is not what we're going to receive.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
You can see that,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
correct?
6:13
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Because irrespective,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I mean, I see what you mean.
6:15
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
You want to see if they are going to just agree with it before
6:19
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
we go through the air cover,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
which is fine.
6:50
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
that you have booked that are the same pictures on the one on the
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
other listing as well we will need to into how
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
the listing is being arranged per se
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
um to see if there is a possibility that
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
um other guests will possibly that
7:12
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
you will encounter other guests that will be booked on the on that
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
specific date
7:21
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I see what you mean.
7:22
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I see what you mean.
7:23
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
And it's like,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
that's the thing.
7:25
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's very clear to see once you look at it,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
because it's basically,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
if you imagine like a house with like two sections,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
like a basement,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
or then you have the main ground floor and the
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
first floor,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
that's the way they've appeared to arrange it.
7:41
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
And if you look at their own video that they place in their
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
marketing, you can see it.
7:47
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I think it was...
7:49
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's on the Instagram page.
7:51
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
You can see it on the Airbnb page.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
You can see it,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
the way that it's laid out.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
The issue is that,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
like I said,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
they did not state that.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
The first listing says it's a private occupancy.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
And for one...
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
well one group whereas the second one says that it's not so
8:13
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
that is uh and um i can just give you a
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
simple list of things if you want to ask the hosts because i asked them it wasn't
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
confirmed so i can just there's no lock on
8:26
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
this bedroom door forever this listing is in the same property and
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
they have no kitchen access the co -host
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
profile is the same person who's listed
8:39
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
on all of these complaints that i've seen across the internet
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
the harassment, the demands for additional payments after check -in.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
So can they confirm what's actually happening here?
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Because they also put on the Airbnb listing for maintenance,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
which is very strange.
8:55
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
There's sanitary issues as well.
8:57
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Like I said, I haven't even got into the details yet.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
There's sanitary violations of multiple guests describing
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
unsanitary bedrooms,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
rotten mattresses,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
mold, damp,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
persistent smells.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Lack of hot water in the utilities.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Intermittent running water with no backup generator.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Advertised features of a bar or private terrace
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
are reported,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
but then that conflicts with the fact that you have two listings.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Because if you have the two listings,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
the terrace is no longer private.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's impossible.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's just impossible because the terrace is right between both
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
spaces.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
But the spaces are in the one space.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
There's no...
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's not like there's a separate,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
like how do I say,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
like a door to then get to the terrace.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
No, they're all within the same complex,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
which you'll see in the pictures.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
And also people paying for upgrades
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
or downgrades on their room.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's also on the reviews.
9:57
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
They would come there,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
the guests.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
arrive and then the reserve room is unavailable and they're moved to a different
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
part of the house against their consent which is also why i don't want to
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
do this because uh i'm not flying for five hours and arriving at
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
one o 'clock in the morning for this i cannot do that and and
10:16
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
the review manipulation as well you have a different listed name
10:20
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
on airbnb compared to the other platforms
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
And the reviews are very different as well.
10:27
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
So they need to explain why that's happening to you.
10:30
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
But to us,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I feel like that's very clear in terms of a lack of safety
10:36
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
and trust here.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Because usually when I go on Airbnb,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
you book the place,
10:39
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
you go there,
10:40
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
it looks the same.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's in the same place.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
There's no one else there.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I'm not used to these type of issues.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Who holds the key as well?
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Who has access to the property?
10:53
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Because if there's another bedroom,
10:55
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
if there's another listing and they don't have the key,
10:57
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
who has the key for that space?
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Exactly.
11:00
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's just very strange that they would list that.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Why are there listings saying that there are animals that are being present
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
on the property?
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's just very strange as well.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
And,
11:11
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
yeah, what are the security arrangements if you have two listings in one space
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
but only one lock?
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Who...
11:18
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
What are the security arrangements here?
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I don't see how this is safe whatsoever,
11:24
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
to be honest.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
And yeah,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I feel like that is suitable grounds for you to go
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
ahead. We can see what they're going to say,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
but they also listed this stuff.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
So for them,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
it seems like it makes perfect sense,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
but it doesn't.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
Go ahead, if you need to see if they will respond to you,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
but I would much prefer that we just
11:52
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
proceed as soon as possible.
12:19
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
Yeah.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I just want to confirm one thing though.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I don't want to mediate with the hosts any longer because to
12:27
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
me it's clear that there's something fraudulent going on here which is why I'm speaking
12:31
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
with you because I think the evidence is objective.
12:34
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
You have two listings in the same property with the same host and that's confirmed
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
on your platform and they're not responding to my
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
messages.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
That's why I requested for the trust and safety case to be opened,
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
the refund.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
So I'm happy to talk to you and your colleagues,
12:54
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
but I don't want to speak with the host anymore.
12:56
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I don't feel like I'm going to get an honest answer
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
at this stage.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I don't see how.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
So he already took my money without actually explaining
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
any of this information.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
I had to find it out myself.
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Speaker 1 (AIRBNB JOSH MASTER PT.2)
So I think we're past the point of mediation for
13:13
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
me actually speaking to them.
13:22
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
In order for us to confirm on everything that you would like to ask,
13:26
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
for example, how the security would work because of the,
13:30
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
as you have mentioned,
13:31
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
the lack of proper locks on doors of the listing,
13:35
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
which is actually you have discovered under
13:40
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
the reviews that has been posted by previous
13:44
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
guest testimonials.
13:46
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
And also I would need to inform them
13:50
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
that you get in touch.
13:51
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
at least to communicate to you moving forward using the Airbnb
13:56
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
message.
13:57
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
But then again,
13:58
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
since you're way
14:02
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
past the main dating with the host,
14:06
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
then I'll be working on the case
14:11
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
in the meantime, okay?
14:12
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
And also,
14:13
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
I'm going to ask how this thing is being laid out
14:17
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
since we have discovered that the
14:22
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
same property is
14:24
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
is listed under two or rather you mentioned three separate listings so
14:28
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
but the other the other two stated that um
14:32
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
it shows that this would be a shared this would be a shared listing or
14:37
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
there would be a shared area that's what we are
14:41
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
trying to find out making sure that um the layout would be if
14:46
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
we get confirmed that the layout is not optimal for you
14:50
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
to
14:52
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Get your own privacy as stated on this thing that you have broke
14:56
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
debt. This would be for transfer.
15:17
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Speaker 2 (AIRBNB JOSH MASTER PT.2)
Yeah, I mean,
15:18
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
it's almost 12.
15:19
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
It's coming up to 12 hours or more now,
15:22
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
I think.
15:23
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
I mean, it was yesterday now,
15:25
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
early afternoon,
15:26
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
that I responded.
15:27
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
So I think it's really been...
15:45
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Okay.
15:46
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Do
15:53
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
you have a case reference number?
15:54
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Before we end the call,
15:55
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
do you have a case reference number for me,
15:57
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
please? Just for me to make a note of.
16:00
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Yes,
16:04
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
I'm ready when you are.
16:10
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
A for
16:16
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Alpha. Alpha
16:36
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
113298614.
16:39
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Can
16:44
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
I have your
16:49
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
name, please?
16:50
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Let's
16:54
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
have your full name so I know who to refer
16:59
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
to.
16:59
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Say this is the person who resolved the case,
17:02
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
basically.
17:11
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
but um yes um you may refer you may refer to me josh
17:15
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
um the specific senior case manager that you spoke to and
17:19
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
the case number will do
17:24
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
it since um you have actually reached your case manager furthermore and this
17:28
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
would not be that be referred to any of
17:32
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
senior case managers ambassadors other
17:36
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
than me so the way for you to communicate with
17:41
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
me through this um through the specific case number okay
17:46
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Within any case that you're being
17:50
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
referred to a deep pitch support ambassador when trying to get in contact,
17:55
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
when you make an attempt on reaching out with
17:59
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Airbnb, you can...
18:01
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
refer them to the same case number that I have provided
18:05
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
to you so that I can be notified immediately.
18:09
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Okay,
18:10
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
perfect.
18:11
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Can you confirm whether you are in the trust and
18:15
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
safety team?
18:16
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Which team am I speaking with right now?
18:18
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
I'm speaking to
18:23
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
the senior case manager of the ambassador that you spoke to earlier
18:27
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
and as we have mentioned previously that our specific
18:31
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
or specialized teams
18:34
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
As of right now,
18:35
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
they cannot be reached at that time.
18:36
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
As I have mentioned and as I have explained to you earlier that
18:40
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
safety teams or specialized teams can
18:45
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
only communicate directly if the
18:50
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
issues that they have been encountered are happening in real time
18:54
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
or has already happened.
18:56
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
But since there are no incidents yet that has happened,
19:01
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
I can only directly ask them for advice.
19:06
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
However,
19:07
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
to further communicate with the processing
19:12
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
team or our specialized use,
19:14
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
the user must report
19:20
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
an incident that already happened first before we can
19:24
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
put you through them.
19:28
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Okay.
19:28
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Well,
19:29
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
that's why I've made this message and why I've had this phone call.
19:33
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Because the incident is that they've made a fraudulent listing.
19:36
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
They've taken my money.
19:37
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
That's the actual incident.
19:39
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
So before we go there and,
19:41
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
you know,
19:42
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
it's 2 o 'clock in the morning and it's a complete mess,
19:45
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
I'm actually trying to resolve this now so that I can still have
19:49
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
a holiday.
19:49
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
So if they have to ask what the incident is,
19:52
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
the incident is that they've taken the...
19:55
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Payment for a listing without actually providing something
20:00
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
that's accurate based on their own two listings conflicting with each other.
20:03
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
The various reviews that are available.
20:06
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
But I understand.
20:08
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Usually it's like,
20:09
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
okay, you fly there and you see something.
20:11
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
But unfortunately,
20:12
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
in the complaints,
20:14
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
that also is an issue for when people arrive.
20:17
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
And they're not sure what room they're going to get.
20:20
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
So once I saw things like that,
20:23
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
I had to contact you immediately.
20:28
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
because everything that has been discussed and everything that you,
20:32
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
the insight that you have provided to me has not,
20:36
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
has been taken,
20:38
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
has been taken seriously,
20:40
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Leon.
20:41
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
So, even if this has,
20:43
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
if the,
20:44
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
even if you're,
20:46
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
if what you're expecting that will happen when you come into the listing
20:50
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
has it happened yet,
20:51
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
we still consider,
20:54
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
we still consider that factor as well.
20:56
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
So,
20:57
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
That's why I'm here as a Senior Cage Manager to make sure
21:02
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
that you will have options in regards to having,
21:07
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
or I think having your,
21:09
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
I think what you have paid for this reservation,
21:13
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
they return that to you.
21:15
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Okay,
21:17
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
thank you.
21:18
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
That's much appreciated.
21:19
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Yeah,
21:21
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
so Leon,
21:22
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
I'll be working on this cage for now.
21:28
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
i'll be communicating just to set you up on an expectation i will be communicating with those
21:33
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
first due to the fact that there are security
21:37
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
issues and also to confirm how the listing is being laid
21:41
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
out based on what we have discovered and also we're
21:45
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
going to make sure that everything that has been reported on the reviews
21:49
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
be answered and make sure that everything has been in
21:54
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
accordance and if they haven't given they haven't gave us any response
21:58
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
within
22:00
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
to 12 hours we will proceed with the cancellation if they cannot
22:04
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
if they cannot they can confirm that there's a discrepancy with the listings
22:08
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
we can still cancel the reservation under our air dropper policy
22:12
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
so thank you very much for bringing this matter
22:16
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
to my attention and thank you for taking this story
22:21
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
on i do not want to take too much of your time since it's already late uh before
22:25
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
updating it through the same airbnb support thread
22:32
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Thank you very much,
22:33
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Josh. One final point.
22:35
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Do you have an email address?
22:37
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
One final point,
22:38
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Josh. Do you have an email?
22:39
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Hello?
22:39
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Yes,
22:42
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
I'm still there.
22:43
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Hello?
22:44
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Yes,
22:46
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
I'm still here.
22:47
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
One final question.
22:49
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Do you have an email address for correspondence?
22:51
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Speak directly or are we still going to be speaking through the messaging
22:56
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
platform?
23:14
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Okay, great.
23:16
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
It's just so it might be easier for us to go back and
23:20
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
forth that way than on the platform,
23:21
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
so it's good to have the option as well.
23:23
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
It's
23:43
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
2 a .m., yes.
24:13
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
And what is your email address?
24:14
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
I'll just make a note of it,
24:16
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
just for reference.
24:17
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Yeah.
24:25
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Okay,
24:32
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
no problem.
24:32
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Okay,
24:37
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
thank you very much.
24:39
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Much appreciated.
24:39
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
You're very welcome.
24:42
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Thank you very much.
24:44
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Looking forward
24:48
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
to it.
24:49
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Have a lovely evening and thank you for your time.
24:51
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Have a lovely evening.
24:54
S…
Speaker 1 (AIRBNB JOSH MASTER PT.2)
Good night.
24:55
S…
Speaker 2 (AIRBNB JOSH MASTER PT.2)
Good night.
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