[Cerrato, Alejandra]_127-17183813700_20260415183949(5251) (2)
Apr 29, 2026 17:43
· 3:41
· English
· Whisper Turbo
· 3 speakers
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0:00
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Speaker 2 ([Cerrato, Alejandra]_127-17183813700_20260415183949(5251) (2))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. We are Veronica speaking. Hey Veronica, good afternoon. This is Alejandra with power handling. I'm trying to get a hold of Mr. Travis Steele. He's a rebel face. Where are you calling from? Yeah, power handling.
0:40
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Speaker 2 ([Cerrato, Alejandra]_127-17183813700_20260415183949(5251) (2))
Power handling. He's not in the office at the moment. Okay. I also have Mr. Corey's name in my list. Is he available? Hold on. Sure. Thank you for calling XPO. With 40 years of best-in-class service performance, you get peace of mind. Hey, good afternoon, sir. This is Alejandra with power handling.
1:10
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Speaker 1 ([Cerrato, Alejandra]_127-17183813700_20260415183949(5251) (2))
I am calling because your facility has been using our electric power jacks for some time now, and we're doing a very quick check-in to see how the machines have been performing. So if you have knowledge of that, I just need to ask you six questions in 60 seconds, if that's okay? That's fine. Very good. Thank you. You're Mr. Corey, correct? Yes, I am. Okay, perfect. Sir, how many units do you currently have at your facility? Do you know? Four.
1:38
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Speaker 1 ([Cerrato, Alejandra]_127-17183813700_20260415183949(5251) (2))
Okay. Are any of those broken or not working? We have one that just stopped working last week. Okay. We're going to get into that in a bit, okay? And by the end of the call, I'm going to be referring you to sex support. That way they can assist you on the machine that you have broken, okay? No problem. All right. Overall, how satisfied are you with the product from one to five? One being not satisfied and five being very satisfied? Four. Very good.
2:10
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Speaker 1 ([Cerrato, Alejandra]_127-17183813700_20260415183949(5251) (2))
How would you rate the product's durability and build quality also from one to five? Three. How likely are you to purchase from power handling again in the future? Four. Okay. How likely are you to recommend this product to a colleague, sir? Four.
2:34
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Speaker 1 ([Cerrato, Alejandra]_127-17183813700_20260415183949(5251) (2))
Very good. And last question. How well did the product meet your expectations? And if you can expand a little bit on what the issue was with the machine that got broken or anything that you would like to highlight about the equipment or something that you would like to change, any feedback would be appreciated. Four is good. I think the units work well, the tech support, any issues we have, they're able to handle it for us and get it resolved quickly. Okay.
3:06
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Speaker 1 ([Cerrato, Alejandra]_127-17183813700_20260415183949(5251) (2))
Sounds good. And by any chance, do you know what happens to the machine that you guys got down? One of my drivers was using it and he said it just stopped working. I do have someone on site who's going to take a look at it. Then we'll reach out to the tech support. Okay, perfect. Anything that you would like to highlight about the equipment or something that you like about it, how it performs, its ergonomics? No, it's pretty basic. Okay.
3:33
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Speaker 3 ([Cerrato, Alejandra]_127-17183813700_20260415183949(5251) (2))
Sounds good, then. Thank you so much for the feedback, Sarah. It really helps to improve our equipment service. You too. Goodbye.
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