[Cerrato, Alejandra]_127-15742323211_20260422173140(7859)
Apr 22, 2026 17:36
· 4:02
· English
· Whisper Turbo
· 2 speakers
આ ટ્રાન્સક્રિપ્ટ ની મર્યાદા નીકળે છે 7 દિવસો.
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0:00
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Speaker 1 ([Cerrato, Alejandra]_127-15742323211_20260422173140(7859))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you so much for calling XPO. How may I help you? Hello, this is Alhadra with Power Handling. I want to speak to Corey. He's available, please.
0:33
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Speaker 1 ([Cerrato, Alejandra]_127-15742323211_20260422173140(7859))
Thank you for calling XPO. With 40 years of best-in-class service performance... Hey, we're calling XPO. This is Corey. How are you? Hey, good afternoon, sir. This is Alejandra with Power Handling. I'm calling because you guys have been using our equipment for some time now, the electric power jacks. They're called FX44.
0:57
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Speaker 1 ([Cerrato, Alejandra]_127-15742323211_20260422173140(7859))
and we're doing a very quick check-in to see how the machines have been performing. So if you have any knowledge on that, I just need to ask you six questions in 60 seconds, if that's okay? Sure. Thank you so much. Okay, let's see. Okay, overall, do you know how many units do you have at your facility? We have three here. Three, okay, perfect. Are any of those broken or not working?
1:26
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Speaker 1 ([Cerrato, Alejandra]_127-15742323211_20260422173140(7859))
No, we only had one that was broken, but we ordered a new handle for it, I believe, from you guys, and we were able to repair it. Okay. Sounds good. Perfect. I'm glad that you were able to fix the issue then. All right. Overall, how satisfied are you with the product from one to five, one being not satisfied and five being very satisfied? I would say four. How would you rate the product's durability and build quality also from one to five?
2:05
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Speaker 1 ([Cerrato, Alejandra]_127-15742323211_20260422173140(7859))
How likely are you to purchase from power handling again in the future? Very likely. Okay. How likely are you to recommend this product to a colleague? Very likely.
2:22
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Speaker 1 ([Cerrato, Alejandra]_127-15742323211_20260422173140(7859))
Okay, very good. And I just have one last question for you, sir. How well did the product met your expectations? And if you can expand a little bit on how your experience is being used in the equipment, if you would like to highlight anything about what it does well, or if there's anything that you would like to change or improve about them, any type of feedback would be appreciated. Can you say the beginning part of that again?
2:49
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Speaker 2 ([Cerrato, Alejandra]_127-15742323211_20260422173140(7859))
Yeah, how well did the product meet your expectations, and if you can provide additional feedback on how your experience has been using VA machines? Yeah, I mean, overall, we use them every day. They do very well. We use them especially for residential-type deliveries where we're going to be pallet jacking, you know, big or ablong freight for our customers, and they hold up great at the driver's level.
3:18
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Speaker 1 ([Cerrato, Alejandra]_127-15742323211_20260422173140(7859))
Okay, sounds good. If there's anything that you would like to highlight about the equipment or something that you would like to pick that the machine does well, what would it be? Do you think it's weight capacity, it's size, it's ergonomics, price? I would say it's weight capacity and just ease of use. It takes a lot of wear and tear off of the user. It makes the work a lot easier.
3:44
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Speaker 1 ([Cerrato, Alejandra]_127-15742323211_20260422173140(7859))
Okay. Perfect. And we're very happy that the equipment is performing as expected, sir. I really appreciate the feedback. It helps us improve our equipment and service. And I value your time as well. I hope that you have a great rest of your day, okay? Thanks. You too. All right. Goodbye. Bye-bye.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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