[Cerrato, Alejandra]_127-14063271164_20260429194140(10898)
Apr 29, 2026 19:45
· 3:19
· English
· Whisper Turbo
· 2 speakers
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Speaker 1 ([Cerrato, Alejandra]_127-14063271164_20260429194140(10898))
Thank you for calling XPO. Our customer service team is ready to assist you. This call may be recorded for quality and training purposes. Thank you for calling XPO. This is Sam. How can I help you? Hi, Sam. This is Alejandra with Power Handling. I want to speak with Mr. Kevin Tlaib. He is available, please. Hold on. Thank you. Thank you for holding. Please continue to stay on the line.
0:34
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Speaker 1 ([Cerrato, Alejandra]_127-14063271164_20260429194140(10898))
Thank you for calling XPO. Thanks for holding us, Kevin. I'll help you. Hey, good afternoon, sir. This is Alejandra with Power Handling. I am calling because you guys have been using our electric power jacks for some time now, and we're doing a very quick check-in to see how they've been performing, so I just need to ask you six questions in 60 seconds, if that's okay. Okay, we'll be quick. I've got to go for a call.
1:00
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Speaker 1 ([Cerrato, Alejandra]_127-14063271164_20260429194140(10898))
Yeah, sure, sure. No problem. Okay, sir. Do you know by any chance how many units do you have at your facility? How many machines? Two. Two. Okay. Are any of those currently broken or not working? Nope. They're all working. Okay, perfect. Overall, how... What was that again? We've had them both left in a year. Oh, okay. Perfect. All right. Overall, how satisfied are you with a product from one to five? One being unsatisfied and five being very satisfied?
1:29
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Speaker 1 ([Cerrato, Alejandra]_127-14063271164_20260429194140(10898))
Right now, the drivers are satisfied, so five. Perfect. How would you rate the product's durability and build quality also from one of five? I'm going to put middle because we haven't used them long enough, so three. Okay. How likely are you to purchase from power handling again in the future? You're the only option we have, so that's it. Okay, so that's a five. That's good for us. Let's see. All right. How likely are you to recommend this product to a colleague?
2:03
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Speaker 2 ([Cerrato, Alejandra]_127-14063271164_20260429194140(10898))
you're the only option we have in our procurement. So we've never had any other, have never had a chance to use any other sources. I mean, the people that have used other pallet jacks when they've worked delivering beer and stuff, I mean, it's an even match right now. But once again, I'm not out there using them daily. Yeah. Got you. Okay.
2:27
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Speaker 1 ([Cerrato, Alejandra]_127-14063271164_20260429194140(10898))
All right. I just have one last question for you, sir. How well did the product meet your expectations? And if you can just give me a quick feedback on how your experience has been using the equipment, if you would like to highlight anything about the machines or change or improve anything about them, what would it be? Just the wheel guard down below gets bent. It bends too easy.
2:51
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Speaker 1 ([Cerrato, Alejandra]_127-14063271164_20260429194140(10898))
Okay. If it bumps against some other freight or coming down off a liftgate based on the angle or something like that, that dent's pretty easy. Okay, I see. All right, yeah. Well, thank you very much for letting me know. I will be sharing that information with my engineers, and I appreciate the feedback. It really helps us improve our equipment and service, and I hope that you have a great rest of your day. Okay, sir? Thank you so much for your time. All right, bye-bye.
This transcript was generated by AI (automatic speech recognition). May contain errors — verify against the original audio for critical use. AI policy
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