audio2276672570

Jul 17, 2026 10:11 · 32:23 · English · Whisper Turbo · 2 Høyttalere
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S… Speaker 2 (audio2276672570)
now so hello again uh
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S… Speaker 2 (audio2276672570)
thank you again for joining me
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S… Speaker 2 (audio2276672570)
um so what i will do um i
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S… Speaker 2 (audio2276672570)
will share the screen with you with the questions i will be asking
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S… Speaker 2 (audio2276672570)
you okay so you can have the question in front of you you can
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S… Speaker 2 (audio2276672570)
have time to reflect to think about it i
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S… Speaker 2 (audio2276672570)
think it's it's better so i will share with you we
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S… Speaker 2 (audio2276672570)
are starting right now i will share with you my screen
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S… Speaker 2 (audio2276672570)
okay
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S… Speaker 2 (audio2276672570)
Which is now done and and now we
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S… Speaker 2 (audio2276672570)
are starting Okay,
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S… Speaker 2 (audio2276672570)
the first question is are you satisfied with the results you
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S… Speaker 2 (audio2276672570)
have achieved with next?
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S… Speaker 1 (audio2276672570)
Well, results,
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S… Speaker 1 (audio2276672570)
we of course can do a lot more.
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S… Speaker 1 (audio2276672570)
Of course,
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S… Speaker 1 (audio2276672570)
this year has been a little slow because of various reasons and
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S… Speaker 1 (audio2276672570)
a lot of projects getting delayed,
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S… Speaker 1 (audio2276672570)
a lot of stuff getting delayed.
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S… Speaker 1 (audio2276672570)
Having said that,
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S… Speaker 1 (audio2276672570)
we've been doing a lot of work next.
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S… Speaker 1 (audio2276672570)
We've been participating in shows.
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S… Speaker 1 (audio2276672570)
We are doing a lot of marketing trips.
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S… Speaker 1 (audio2276672570)
But yes,
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S… Speaker 1 (audio2276672570)
we've had many issues to begin with
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S… Speaker 1 (audio2276672570)
the war.
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S… Speaker 1 (audio2276672570)
which is definitely affecting us big time,
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S… Speaker 1 (audio2276672570)
has affected a lot of businesses in India,
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S… Speaker 1 (audio2276672570)
because of which everything has slowed down a lot,
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S… Speaker 1 (audio2276672570)
lot more.
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S… Speaker 1 (audio2276672570)
Normally,
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S… Speaker 1 (audio2276672570)
India business takes,
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S… Speaker 1 (audio2276672570)
you know,
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S… Speaker 1 (audio2276672570)
they take a long time for things to work out.
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S… Speaker 1 (audio2276672570)
So,
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S… Speaker 1 (audio2276672570)
you know,
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S… Speaker 1 (audio2276672570)
but now thanks to the war,
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S… Speaker 1 (audio2276672570)
it's become even more difficult.
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S… Speaker 1 (audio2276672570)
They want smaller,
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S… Speaker 1 (audio2276672570)
cheaper products,
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S… Speaker 1 (audio2276672570)
less expensive products,
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S… Speaker 1 (audio2276672570)
because...
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S… Speaker 1 (audio2276672570)
uh the war has made indian currency expensive versus the euro
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S… Speaker 1 (audio2276672570)
by nearly about 15 percent
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S… Speaker 1 (audio2276672570)
or even more,
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S… Speaker 1 (audio2276672570)
just in the last eight or 10 months,
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S… Speaker 1 (audio2276672570)
which is a pretty bad setback.
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S… Speaker 1 (audio2276672570)
When the euro goes up or the rupee
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S… Speaker 1 (audio2276672570)
devalues versus the euro or any currency,
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S… Speaker 1 (audio2276672570)
not only does that 15 % or
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S… Speaker 1 (audio2276672570)
18 % cost matter,
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S… Speaker 1 (audio2276672570)
but on that freight it becomes very expensive.
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S… Speaker 1 (audio2276672570)
As you know,
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S… Speaker 1 (audio2276672570)
freight is very,
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S… Speaker 1 (audio2276672570)
very expensive now.
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S… Speaker 1 (audio2276672570)
takes a longer time.
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S… Speaker 1 (audio2276672570)
And after that,
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S… Speaker 1 (audio2276672570)
you know,
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S… Speaker 1 (audio2276672570)
it's also very expensive.
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S… Speaker 1 (audio2276672570)
Whether I do a sea shipment,
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S… Speaker 1 (audio2276672570)
whether I do an air shipment,
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S… Speaker 1 (audio2276672570)
it will become extremely expensive.
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S… Speaker 1 (audio2276672570)
And then on top of that,
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S… Speaker 1 (audio2276672570)
we get charged the duties,
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S… Speaker 1 (audio2276672570)
you know,
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S… Speaker 1 (audio2276672570)
and other taxes.
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S… Speaker 1 (audio2276672570)
So if,
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S… Speaker 1 (audio2276672570)
you know,
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S… Speaker 1 (audio2276672570)
if today 15%,
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S… Speaker 1 (audio2276672570)
assuming is an exchange difference.
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S… Speaker 1 (audio2276672570)
that means our cost in effect is more than 35 increase
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S… Speaker 1 (audio2276672570)
because of the duties freight clearing is clearing
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S… Speaker 1 (audio2276672570)
and everything you know so
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S… Speaker 1 (audio2276672570)
And then if there's any cost escalation from your side,
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S… Speaker 1 (audio2276672570)
that becomes another thing.
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S… Speaker 1 (audio2276672570)
So if you remember just a few days ago,
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S… Speaker 1 (audio2276672570)
I was asking you that if there are any discounts that you're coming up
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S… Speaker 1 (audio2276672570)
with, like which you'll come out twice a year.
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S… Speaker 1 (audio2276672570)
So I thought in case there's something coming up,
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S… Speaker 1 (audio2276672570)
then maybe we can make some,
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S… Speaker 1 (audio2276672570)
we can take advantage of that discount and maybe make some purchases,
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S… Speaker 1 (audio2276672570)
which will help us lower the cost on the exchange
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S… Speaker 1 (audio2276672570)
front.
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S… Speaker 1 (audio2276672570)
and the increase in cost.
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S… Speaker 1 (audio2276672570)
So 35, you know,
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S… Speaker 1 (audio2276672570)
odd percent or even more becomes quite a big hit.
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S… Speaker 1 (audio2276672570)
So 15 % per se is hit,
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S… Speaker 1 (audio2276672570)
is very hit,
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S… Speaker 1 (audio2276672570)
a big,
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S… Speaker 1 (audio2276672570)
but overall cost becomes too much then.
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S… Speaker 1 (audio2276672570)
And if you're talking about working with
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S… Speaker 1 (audio2276672570)
dealers over here or installers or SIs,
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S… Speaker 1 (audio2276672570)
which is what we are targeting to SIs.
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S… Speaker 1 (audio2276672570)
So,
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S… Speaker 1 (audio2276672570)
you know,
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S… Speaker 1 (audio2276672570)
they want a certain amount of margin because they have to share some
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S… Speaker 1 (audio2276672570)
margin with them.
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S… Speaker 1 (audio2276672570)
You know,
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S… Speaker 1 (audio2276672570)
they also want,
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S… Speaker 1 (audio2276672570)
because of which higher margins,
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S… Speaker 1 (audio2276672570)
nobody works on a 10%,
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S… Speaker 1 (audio2276672570)
20 % margin as an SI.
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S… Speaker 1 (audio2276672570)
They want a pretty steep SI margin.
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S… Speaker 1 (audio2276672570)
A dealer wants 45%,
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S… Speaker 1 (audio2276672570)
50%.
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S… Speaker 1 (audio2276672570)
Now, you know,
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S… Speaker 1 (audio2276672570)
obviously that's not coming from my pocket.
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S… Speaker 1 (audio2276672570)
I have to increase it in my cost.
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S… Speaker 1 (audio2276672570)
A lot of times that will be higher than your own MSRP
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S… Speaker 1 (audio2276672570)
price.
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S… Speaker 1 (audio2276672570)
So even that becomes a problem for a customer.
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S… Speaker 1 (audio2276672570)
And then,
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S… Speaker 1 (audio2276672570)
of course, you've got a lot of brands which are now coming up with several
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S… Speaker 1 (audio2276672570)
products which are exciting,
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S… Speaker 1 (audio2276672570)
smaller products which are exciting and sound very good and
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S… Speaker 1 (audio2276672570)
they're less expensive.
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S… Speaker 1 (audio2276672570)
So today,
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S… Speaker 1 (audio2276672570)
if a brand is coming up like L -Acoustic or Adamson or so
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S… Speaker 1 (audio2276672570)
on and so forth, just to give you examples,
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S… Speaker 1 (audio2276672570)
I'm not necessarily meaning these,
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S… Speaker 1 (audio2276672570)
or ADNB,
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S… Speaker 1 (audio2276672570)
and they come up with many products with,
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S… Speaker 1 (audio2276672570)
or let's say Bose and JBL.
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S… Speaker 1 (audio2276672570)
they come up with stuff,
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S… Speaker 1 (audio2276672570)
you know, versus an Audiocom.
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S… Speaker 1 (audio2276672570)
Audiocom is more expensive versus the Bose and JBL too.
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S… Speaker 1 (audio2276672570)
So let's not compare the big brands.
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S… Speaker 1 (audio2276672570)
Right now,
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S… Speaker 1 (audio2276672570)
let's compare the big brands only to the pro audio stuff.
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S… Speaker 1 (audio2276672570)
But let's say Audiocom is definitely compared to JBL and Bose.
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S… Speaker 1 (audio2276672570)
And Bose and JBL offer such crazy pricing because
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S… Speaker 1 (audio2276672570)
they have the numbers,
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S… Speaker 1 (audio2276672570)
they are with every government project.
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S… Speaker 1 (audio2276672570)
So if they get 10 or...
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S… Speaker 1 (audio2276672570)
20 projects we versus them managed to
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S… Speaker 1 (audio2276672570)
just do a couple of them
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S… Speaker 1 (audio2276672570)
Now, for us to do a couple of those projects is extremely important
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S… Speaker 1 (audio2276672570)
because, you know,
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S… Speaker 1 (audio2276672570)
we don't want to lose those couple of projects.
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S… Speaker 1 (audio2276672570)
So there are many other factors which we'll come back later to,
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S… Speaker 1 (audio2276672570)
you know,
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S… Speaker 1 (audio2276672570)
which impact then,
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S… Speaker 1 (audio2276672570)
you know, because it then takes a lot of time to build this relationship for
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S… Speaker 1 (audio2276672570)
even getting two projects with a dealer or an SI.
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S… Speaker 1 (audio2276672570)
And then in the process if something goes wrong,
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S… Speaker 1 (audio2276672570)
he doesn't spare us.
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S… Speaker 1 (audio2276672570)
We will come back to all that later.
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S… Speaker 1 (audio2276672570)
So this is to answer your first question.
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S… Speaker 2 (audio2276672570)
Thank you so much for being so detailed.
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S… Speaker 2 (audio2276672570)
So let's jump into the second question.
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S… Speaker 2 (audio2276672570)
Which other brands are you selling the most of right
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S… Speaker 1 (audio2276672570)
now?
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S… Speaker 1 (audio2276672570)
In Pro Audio,
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S… Speaker 1 (audio2276672570)
we're doing Kling InfoTech and we're doing Next Audio.
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S… Speaker 1 (audio2276672570)
So obviously,
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S… Speaker 1 (audio2276672570)
Kling InfoTech is more expensive.
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S… Speaker 1 (audio2276672570)
So,
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S… Speaker 1 (audio2276672570)
you know, that's a very different market.
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S… Speaker 1 (audio2276672570)
And then,
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S… Speaker 1 (audio2276672570)
of course, our business is smaller,
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S… Speaker 1 (audio2276672570)
not too very big there because there's only a
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S… Speaker 1 (audio2276672570)
certain category where we can put that into.
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S… Speaker 1 (audio2276672570)
And we have,
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S… Speaker 1 (audio2276672570)
for KNF,
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S… Speaker 1 (audio2276672570)
would be a specific customer range.
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S… Speaker 1 (audio2276672570)
So that's what it is because it's got no competition to Next.
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S… Speaker 1 (audio2276672570)
Next is the reason why we tied up with Next was because
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S… Speaker 1 (audio2276672570)
of the mid and the lower mid segment,
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S… Speaker 1 (audio2276672570)
you know, in the audio comm.
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S… Speaker 1 (audio2276672570)
So that's what none of that is there in KNF.
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S… Speaker 1 (audio2276672570)
So there's no competition for Next in terms of price points
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S… Speaker 1 (audio2276672570)
there.
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S… Speaker 2 (audio2276672570)
Yes, above all,
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S… Speaker 2 (audio2276672570)
I just wanted to know,
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S… Speaker 2 (audio2276672570)
of course,
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S… Speaker 2 (audio2276672570)
this is important what you have said,
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S… Speaker 2 (audio2276672570)
of course, it is very valuable.
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S… Speaker 2 (audio2276672570)
In the meantime,
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S… Speaker 2 (audio2276672570)
we wanted to understand which brands are being better
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S… Speaker 2 (audio2276672570)
successful on your portfolio.
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S… Speaker 2 (audio2276672570)
It's basically that it's not truly if
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S… Speaker 2 (audio2276672570)
it's doing competition or not,
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S… Speaker 2 (audio2276672570)
you know, that's not the point right now.
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S… Speaker 1 (audio2276672570)
So my brand portfolio,
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S… Speaker 1 (audio2276672570)
if you're talking about my brand,
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S… Speaker 1 (audio2276672570)
we've got different brands doing different products.
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S… Speaker 1 (audio2276672570)
You know,
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S… Speaker 1 (audio2276672570)
we're into a little bit of home audio,
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S… Speaker 1 (audio2276672570)
a little bit of professional.
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S… Speaker 1 (audio2276672570)
We do some professional audio.
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S… Speaker 1 (audio2276672570)
We do some dedicated home theaters.
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S… Speaker 1 (audio2276672570)
So,
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S… Speaker 1 (audio2276672570)
you know, it becomes a split thing for us.
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S… Speaker 2 (audio2276672570)
You know,
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S… Speaker 1 (audio2276672570)
because we then obviously cannot just survive on just one thing.
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S… Speaker 1 (audio2276672570)
We have to have...
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S… Speaker 1 (audio2276672570)
you know,
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S… Speaker 1 (audio2276672570)
basket of products,
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S… Speaker 1 (audio2276672570)
which we offer and arrange.
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S… Speaker 1 (audio2276672570)
So that's what we do.
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S… Speaker 1 (audio2276672570)
So,
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S… Speaker 1 (audio2276672570)
so,
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S… Speaker 1 (audio2276672570)
you know, when we do home segment,
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S… Speaker 1 (audio2276672570)
it could be a custom install based stuff,
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S… Speaker 1 (audio2276672570)
or it could be a dedicated home theater.
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S… Speaker 1 (audio2276672570)
Every market,
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S… Speaker 1 (audio2276672570)
every customer has a different need.
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S… Speaker 1 (audio2276672570)
So a lot of markets don't do home theaters anymore.
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S… Speaker 1 (audio2276672570)
They just do custom installed stuff because.
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S… Speaker 1 (audio2276672570)
That's what the requirement is of the customer.
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S… Speaker 1 (audio2276672570)
AudioCom,
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S… Speaker 1 (audio2276672570)
we had a lot of expectations,
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S… Speaker 1 (audio2276672570)
but we've had a lot of challenges as well with AudioCom.
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S… Speaker 1 (audio2276672570)
Again,
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S… Speaker 1 (audio2276672570)
we will talk about that separately when you finish with your questions or if there's something
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S… Speaker 1 (audio2276672570)
coming up with your questions.
8:49
S… Speaker 2 (audio2276672570)
That is important also to have those experiences.
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S… Speaker 2 (audio2276672570)
I will share with you all
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S… Speaker 1 (audio2276672570)
that.
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S… Speaker 1 (audio2276672570)
But, you know,
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S… Speaker 1 (audio2276672570)
first let's get to your questions and then if something related there,
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S… Speaker 1 (audio2276672570)
I will definitely talk about it.
9:05
S… Speaker 2 (audio2276672570)
Okay.
9:05
S… Speaker 2 (audio2276672570)
Okay.
9:06
S… Speaker 2 (audio2276672570)
Sounds good.
9:07
S… Speaker 2 (audio2276672570)
Sounds good.
9:08
S… Speaker 2 (audio2276672570)
Okay.
9:08
S… Speaker 2 (audio2276672570)
Let's jump into the third question.
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S… Speaker 2 (audio2276672570)
What are the reasons about the second question?
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S… Speaker 2 (audio2276672570)
reasons for second question means yes uh why
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S… Speaker 2 (audio2276672570)
why sorry um which brands are you selling the most
9:25
S… Speaker 2 (audio2276672570)
of right now and the reasons let's say i think you already
9:29
S… Speaker 2 (audio2276672570)
mentioned yeah exactly so uh you know obviously
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S… Speaker 1 (audio2276672570)
we are more uh you know we're trying to focus a lot on
9:37
S… Speaker 1 (audio2276672570)
we've been wanting to focus very much on next audio in
9:41
S… Speaker 1 (audio2276672570)
terms of brand selling
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S… Speaker 1 (audio2276672570)
and also last year we did some stuff uh with the next audio
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S… Speaker 1 (audio2276672570)
we do have stocks as well of next audio we invest in
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S… Speaker 1 (audio2276672570)
your stocks as well but
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S… Speaker 1 (audio2276672570)
against orders,
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S… Speaker 1 (audio2276672570)
we just do a few products
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S… Speaker 1 (audio2276672570)
that we stock over here,
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S… Speaker 1 (audio2276672570)
that we do for demos.
10:09
S… Speaker 1 (audio2276672570)
But of course,
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S… Speaker 1 (audio2276672570)
the range is much more wider with Next.
10:13
S… Speaker 1 (audio2276672570)
So we have had a lot of hope
10:19
S… Speaker 1 (audio2276672570)
with Next Audio.
10:21
S… Speaker 1 (audio2276672570)
but of course there have been a lot of issues as well.
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S… Speaker 1 (audio2276672570)
Again,
10:25
S… Speaker 1 (audio2276672570)
like I said, we'll talk about that when we get to your questions on that.
10:29
S… Speaker 2 (audio2276672570)
Okay.
10:30
S… Speaker 2 (audio2276672570)
Thank you.
10:31
S… Speaker 1 (audio2276672570)
I need to talk about that.
10:32
S… Speaker 2 (audio2276672570)
Yes,
10:33
S… Speaker 1 (audio2276672570)
of course.
10:34
S… Speaker 2 (audio2276672570)
Thank you.
10:34
S… Speaker 1 (audio2276672570)
I don't want to,
10:35
S… Speaker 1 (audio2276672570)
I am not trying to discuss that right now because
10:40
S… Speaker 1 (audio2276672570)
I don't want you to feel I'm just trying to hit out or I'm trying to
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S… Speaker 1 (audio2276672570)
make an excuse,
10:44
S… Speaker 1 (audio2276672570)
but yeah, there are issues.
10:47
S… Speaker 2 (audio2276672570)
I understand.
10:48
S… Speaker 2 (audio2276672570)
So let's go to the...
10:49
S… Speaker 1 (audio2276672570)
I've been pointed out many times in the email,
10:51
S… Speaker 1 (audio2276672570)
but I think it's been ignored every time.
10:53
S… Speaker 2 (audio2276672570)
Let's jump into the next question then.
10:57
S… Speaker 2 (audio2276672570)
Yeah.
10:59
S… Speaker 2 (audio2276672570)
What are our three main problems?
11:02
S… Speaker 1 (audio2276672570)
Your three main problems
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S… Speaker 1 (audio2276672570)
are very clearly to begin with service.
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S… Speaker 1 (audio2276672570)
I'm sorry if I may be very honest with you,
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S… Speaker 1 (audio2276672570)
but I am absolutely unhappy with the service
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S… Speaker 1 (audio2276672570)
that we've been getting.
11:19
S… Speaker 1 (audio2276672570)
There's a lot of time wastage.
11:21
S… Speaker 1 (audio2276672570)
It doesn't work like this.
11:23
S… Speaker 1 (audio2276672570)
For any product which I buy from you,
11:26
S… Speaker 1 (audio2276672570)
if you say the warranty is two years or five years,
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S… Speaker 1 (audio2276672570)
no customer is going to give me and allow me a reason
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S… Speaker 1 (audio2276672570)
to give me excuses.
11:36
S… Speaker 1 (audio2276672570)
That is definitely not a possibility.
11:39
S… Speaker 1 (audio2276672570)
You know,
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S… Speaker 1 (audio2276672570)
if you warranty a product,
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S… Speaker 1 (audio2276672570)
if you have conditional warranty,
11:44
S… Speaker 1 (audio2276672570)
that's different.
11:46
S… Speaker 1 (audio2276672570)
Then again,
11:47
S… Speaker 1 (audio2276672570)
versus competition,
11:48
S… Speaker 1 (audio2276672570)
you become not,
11:50
S… Speaker 1 (audio2276672570)
you know,
11:51
S… Speaker 1 (audio2276672570)
the brand doesn't become favored as it is you're trying to establish the brand next
11:55
S… Speaker 1 (audio2276672570)
to it.
11:57
S… Speaker 1 (audio2276672570)
Two,
11:58
S… Speaker 1 (audio2276672570)
you know,
12:00
S… Speaker 1 (audio2276672570)
so if we have to send you products every
12:04
S… Speaker 1 (audio2276672570)
time and again or waste months explaining
12:09
S… Speaker 1 (audio2276672570)
what is the issue rather than being,
12:11
S… Speaker 1 (audio2276672570)
when I come to you with a problem,
12:14
S… Speaker 1 (audio2276672570)
I'm not asking you for any freebies.
12:16
S… Speaker 1 (audio2276672570)
I'm simply explaining how best can we sort out.
12:21
S… Speaker 1 (audio2276672570)
But unfortunately,
12:22
S… Speaker 1 (audio2276672570)
the service is never able to give us a reason how to sort out
12:26
S… Speaker 1 (audio2276672570)
a problem.
12:27
S… Speaker 1 (audio2276672570)
You don't have SKU,
12:29
S… Speaker 1 (audio2276672570)
you don't have service manuals,
12:33
S… Speaker 1 (audio2276672570)
you don't have things which should be coming from your end as a manufacturer,
12:37
S… Speaker 1 (audio2276672570)
but we don't get that.
12:38
S… Speaker 1 (audio2276672570)
We want to...
12:42
S… Speaker 1 (audio2276672570)
Whenever there's a customer coming with a problem,
12:45
S… Speaker 1 (audio2276672570)
we want to solve the problem immediately for the customer because it
12:50
S… Speaker 1 (audio2276672570)
takes us a lot of time.
12:51
S… Speaker 1 (audio2276672570)
Like I told you,
12:52
S… Speaker 1 (audio2276672570)
if out of 20,
12:53
S… Speaker 1 (audio2276672570)
if I'm just able to crack one or two sales,
12:56
S… Speaker 1 (audio2276672570)
for me,
12:59
S… Speaker 1 (audio2276672570)
that's a very important sale.
13:01
S… Speaker 1 (audio2276672570)
And then if I'm not,
13:02
S… Speaker 1 (audio2276672570)
during a service or during warranty time,
13:06
S… Speaker 1 (audio2276672570)
I'm not getting supported by you.
13:08
S… Speaker 1 (audio2276672570)
It doesn't help the brand.
13:10
S… Speaker 1 (audio2276672570)
It not only reflects badly on Rivera International,
13:14
S… Speaker 1 (audio2276672570)
but it reflects badly on Next Audio.
13:17
S… Speaker 1 (audio2276672570)
You want us to,
13:18
S… Speaker 1 (audio2276672570)
you're not giving us a solution to a problem.
13:21
S… Speaker 1 (audio2276672570)
We are happy to repair it locally.
13:24
S… Speaker 1 (audio2276672570)
But you don't want to give us.
13:26
S… Speaker 1 (audio2276672570)
You say, no, no,
13:26
S… Speaker 1 (audio2276672570)
first the condition is make an RMA.
13:29
S… Speaker 1 (audio2276672570)
Okay,
13:30
S… Speaker 1 (audio2276672570)
we do that.
13:31
S… Speaker 1 (audio2276672570)
Respect that.
13:32
S… Speaker 1 (audio2276672570)
But then when I make an RMA,
13:34
S… Speaker 1 (audio2276672570)
you need to give me a solution.
13:36
S… Speaker 1 (audio2276672570)
Try this,
13:37
S… Speaker 1 (audio2276672570)
try this, try this,
13:38
S… Speaker 1 (audio2276672570)
try this.
13:38
S… Speaker 1 (audio2276672570)
That's what the technical department is supposed to do.
13:41
S… Speaker 1 (audio2276672570)
We're supposed to work together.
13:43
S… Speaker 1 (audio2276672570)
But no,
13:43
S… Speaker 1 (audio2276672570)
they insist that send us a product back.
13:46
S… Speaker 1 (audio2276672570)
I cannot send you products back.
13:47
S… Speaker 1 (audio2276672570)
There's a lot of freight.
13:49
S… Speaker 1 (audio2276672570)
There's a lot of costing.
13:50
S… Speaker 1 (audio2276672570)
There's a duty factor that gets involved.
13:53
S… Speaker 1 (audio2276672570)
Customer does not even want to send me a product from the other side
13:58
S… Speaker 1 (audio2276672570)
because he has thrown the boxes.
14:00
S… Speaker 1 (audio2276672570)
There's no packaging left with him.
14:02
S… Speaker 1 (audio2276672570)
He's afraid if he gets a transit damage.
14:06
S… Speaker 1 (audio2276672570)
I'm not going to take responsibility for transit damage.
14:10
S… Speaker 1 (audio2276672570)
So he's obviously afraid of that.
14:12
S… Speaker 1 (audio2276672570)
So he has that issue too.
14:15
S… Speaker 1 (audio2276672570)
But on top of that,
14:19
S… Speaker 1 (audio2276672570)
if I'm able to convince him that,
14:21
S… Speaker 1 (audio2276672570)
look, I will service you immediately if the product comes to me.
14:25
S… Speaker 1 (audio2276672570)
I should be able to service him in the next 48 hours.
14:28
S… Speaker 1 (audio2276672570)
You should be able to tell me.
14:30
S… Speaker 1 (audio2276672570)
By you,
14:32
S… Speaker 1 (audio2276672570)
I mean next audio service department should be able to tell me,
14:35
S… Speaker 1 (audio2276672570)
let's fix it this way,
14:36
S… Speaker 1 (audio2276672570)
let's fix this way.
14:37
S… Speaker 1 (audio2276672570)
But no,
14:38
S… Speaker 1 (audio2276672570)
that doesn't happen.
14:39
S… Speaker 1 (audio2276672570)
We are told you need to send the units back.
14:42
S… Speaker 1 (audio2276672570)
It's impossible.
14:44
S… Speaker 1 (audio2276672570)
Then we're trying to do trial and error during a warranty time.
14:48
S… Speaker 1 (audio2276672570)
How do you think a customer can understand that?
14:52
S… Speaker 1 (audio2276672570)
How do you think a trial and error,
14:54
S… Speaker 1 (audio2276672570)
because I don't have service manuals from you,
14:56
S… Speaker 1 (audio2276672570)
I don't have anything,
14:58
S… Speaker 1 (audio2276672570)
a schemat,
14:59
S… Speaker 1 (audio2276672570)
any...
15:00
S… Speaker 1 (audio2276672570)
schematics to support from you you asking me to send products to
15:04
S… Speaker 1 (audio2276672570)
you because you're not able to support me for whatever reasons you know better
15:08
S… Speaker 1 (audio2276672570)
i'm not going to get it i i understand why but that's for you to
15:12
S… Speaker 1 (audio2276672570)
get it i'm not trying to question that
15:15
S… Speaker 1 (audio2276672570)
But, you know,
15:17
S… Speaker 1 (audio2276672570)
you need to understand if the brand needs to be successful.
15:20
S… Speaker 1 (audio2276672570)
Brand is not just going to be successful by me trying to
15:25
S… Speaker 1 (audio2276672570)
take the product,
15:25
S… Speaker 1 (audio2276672570)
trying to market the product into exhibitions,
15:28
S… Speaker 1 (audio2276672570)
trying to go to SI,
15:32
S… Speaker 1 (audio2276672570)
have several meetings,
15:33
S… Speaker 1 (audio2276672570)
try to convince them,
15:35
S… Speaker 1 (audio2276672570)
go to corporates,
15:36
S… Speaker 1 (audio2276672570)
convince them,
15:37
S… Speaker 1 (audio2276672570)
and give them demos.
15:39
S… Speaker 1 (audio2276672570)
I'm doing all that from my side.
15:42
S… Speaker 1 (audio2276672570)
I cannot go in,
15:43
S… Speaker 1 (audio2276672570)
you know,
15:44
S… Speaker 1 (audio2276672570)
if I'm not getting supported on service from you,
15:47
S… Speaker 1 (audio2276672570)
and then I'm not getting service manuals from you.
15:51
S… Speaker 1 (audio2276672570)
I will only try my trial and error through my service
15:55
S… Speaker 1 (audio2276672570)
guides.
15:56
S… Speaker 1 (audio2276672570)
Because I'm not even getting what to look for in a fault when I have
16:00
S… Speaker 1 (audio2276672570)
a fault.
16:00
S… Speaker 1 (audio2276672570)
And honestly,
16:03
S… Speaker 1 (audio2276672570)
do not get me wrong,
16:04
S… Speaker 1 (audio2276672570)
but Next Audio is the only company who is not able to support
16:08
S… Speaker 1 (audio2276672570)
that.
16:09
S… Speaker 1 (audio2276672570)
All the other companies will say,
16:10
S… Speaker 1 (audio2276672570)
okay, this is a fault.
16:12
S… Speaker 1 (audio2276672570)
You should try this.
16:13
S… Speaker 1 (audio2276672570)
You should do this.
16:14
S… Speaker 1 (audio2276672570)
We solve that problem over here.
16:17
S… Speaker 1 (audio2276672570)
But here we are not able to solve the problem.
16:19
S… Speaker 1 (audio2276672570)
So we say,
16:20
S… Speaker 1 (audio2276672570)
okay, let it be.
16:21
S… Speaker 1 (audio2276672570)
We try to fix it with our new product,
16:24
S… Speaker 1 (audio2276672570)
take it out,
16:24
S… Speaker 1 (audio2276672570)
give it.
16:25
S… Speaker 1 (audio2276672570)
But that's not the way.
16:26
S… Speaker 1 (audio2276672570)
Why is my new product getting blocked because of that?
16:28
S… Speaker 1 (audio2276672570)
And with some hope that someday it will resolve.
16:31
S… Speaker 1 (audio2276672570)
Or then we try to then service that customer with a new
16:35
S… Speaker 1 (audio2276672570)
product from here.
16:36
S… Speaker 1 (audio2276672570)
Then we try to repair that product.
16:40
S… Speaker 1 (audio2276672570)
If tomorrow that trial and error takes me instead of two days,
16:43
S… Speaker 1 (audio2276672570)
it takes me two weeks,
16:44
S… Speaker 1 (audio2276672570)
so be it.
16:45
S… Speaker 1 (audio2276672570)
I'm then repairing it and doing it.
16:47
S… Speaker 1 (audio2276672570)
But then honestly,
16:48
S… Speaker 1 (audio2276672570)
am I being fair to the next customer who's buying a new unit?
16:51
S… Speaker 1 (audio2276672570)
No,
16:52
S… Speaker 1 (audio2276672570)
because it's actually then a repaired unit which
16:57
S… Speaker 1 (audio2276672570)
I'm selling him.
16:57
S… Speaker 1 (audio2276672570)
I've already given him the other first customer whose repair problem
17:02
S… Speaker 1 (audio2276672570)
it was.
17:02
S… Speaker 1 (audio2276672570)
The stuff around.
17:04
S… Speaker 1 (audio2276672570)
They don't even want to pay me freight from another city to my city.
17:08
S… Speaker 1 (audio2276672570)
I have to pay all that.
17:10
S… Speaker 1 (audio2276672570)
All that is costing me money.
17:11
S… Speaker 1 (audio2276672570)
Where am I being supported?
17:13
S… Speaker 1 (audio2276672570)
That's one huge problem with next audit.
17:16
S… Speaker 1 (audio2276672570)
And do not get me wrong.
17:19
S… Speaker 1 (audio2276672570)
I have raised this many times since the last 15 months.
17:22
S… Speaker 1 (audio2276672570)
If you recall,
17:24
S… Speaker 1 (audio2276672570)
and I have your service department on
17:28
S… Speaker 1 (audio2276672570)
record trying to accuse me that because they insisted on
17:32
S… Speaker 1 (audio2276672570)
that, I stopped.
17:34
S… Speaker 1 (audio2276672570)
asking for service support.
17:36
S… Speaker 1 (audio2276672570)
Yes,
17:37
S… Speaker 1 (audio2276672570)
I stopped taking a service support.
17:39
S… Speaker 1 (audio2276672570)
The moment you tell me,
17:40
S… Speaker 1 (audio2276672570)
send it back,
17:41
S… Speaker 1 (audio2276672570)
for me, it's a nightmare.
17:42
S… Speaker 1 (audio2276672570)
I'm not interested.
17:43
S… Speaker 1 (audio2276672570)
I cannot send you service back.
17:44
S… Speaker 1 (audio2276672570)
I try to fix it over here.
17:46
S… Speaker 1 (audio2276672570)
If I can fix it,
17:47
S… Speaker 1 (audio2276672570)
I'll fix it.
17:48
S… Speaker 1 (audio2276672570)
Whether it takes me then time,
17:49
S… Speaker 1 (audio2276672570)
I repair the new unit.
17:51
S… Speaker 1 (audio2276672570)
I take it out from the unit,
17:52
S… Speaker 1 (audio2276672570)
send the first customer.
17:53
S… Speaker 1 (audio2276672570)
Excuse me.
17:55
S… Speaker 1 (audio2276672570)
But then after that,
17:56
S… Speaker 1 (audio2276672570)
I fix it locally.
17:59
S… Speaker 1 (audio2276672570)
And then I work it out.
18:00
S… Speaker 1 (audio2276672570)
But I'm not being fair to the next new customer who's buying a new unit and I'm sending him
18:05
S… Speaker 1 (audio2276672570)
a repaired unit.
18:06
S… Speaker 1 (audio2276672570)
But
18:10
S… Speaker 1 (audio2276672570)
I'm doing that.
18:11
S… Speaker 1 (audio2276672570)
Tomorrow,
18:11
S… Speaker 1 (audio2276672570)
if somebody opens up,
18:13
S… Speaker 1 (audio2276672570)
he'll be shocked.
18:14
S… Speaker 1 (audio2276672570)
But we can't do anything about it because I can't take
18:18
S… Speaker 1 (audio2276672570)
huge hits.
18:19
S… Speaker 1 (audio2276672570)
And let me tell you,
18:23
S… Speaker 1 (audio2276672570)
K5,
18:24
S… Speaker 1 (audio2276672570)
I've not even sent you all the pictures because,
18:26
S… Speaker 1 (audio2276672570)
you know, what do I keep coming back to you with complaints?
18:29
S… Speaker 1 (audio2276672570)
I bought...
18:31
S… Speaker 1 (audio2276672570)
brand new K5s from you all,
18:33
S… Speaker 1 (audio2276672570)
basically just two months ago or not even
18:37
S… Speaker 1 (audio2276672570)
40 days ago,
18:38
S… Speaker 1 (audio2276672570)
45 days,
18:39
S… Speaker 1 (audio2276672570)
40 days ago,
18:40
S… Speaker 1 (audio2276672570)
have I received a shipment?
18:41
S… Speaker 1 (audio2276672570)
Because it was a C shipment,
18:42
S… Speaker 1 (audio2276672570)
you know that.
18:43
S… Speaker 1 (audio2276672570)
Do you know how much corrosion is in your units,
18:47
S… Speaker 1 (audio2276672570)
in your subwoofer,
18:48
S… Speaker 1 (audio2276672570)
in your K5?
18:49
S… Speaker 1 (audio2276672570)
And that's supposed to be a pro audio product.
18:53
S… Speaker 1 (audio2276672570)
And there is corrosion in brand new units.
18:57
S… Speaker 1 (audio2276672570)
What am I supposed to tell you?
18:58
S… Speaker 1 (audio2276672570)
In my demo unit,
18:59
S… Speaker 1 (audio2276672570)
in my demo experience center,
19:02
S… Speaker 1 (audio2276672570)
I'm having corrosion in
19:07
S… Speaker 1 (audio2276672570)
your K5s.
19:08
S… Speaker 1 (audio2276672570)
How is that to be conveyed to a customer?
19:12
S… Speaker 1 (audio2276672570)
And that K5,
19:14
S… Speaker 1 (audio2276672570)
honestly,
19:15
S… Speaker 1 (audio2276672570)
with the subwoofer,
19:16
S… Speaker 1 (audio2276672570)
we love the sound.
19:19
S… Speaker 1 (audio2276672570)
We thought we'll take it to restaurants.
19:20
S… Speaker 1 (audio2276672570)
We thought we'll take it to auditoriums as film speakers.
19:24
S… Speaker 1 (audio2276672570)
We thought we'll take it to,
19:25
S… Speaker 1 (audio2276672570)
you know,
19:27
S… Speaker 1 (audio2276672570)
for residential application where they need party houses,
19:30
S… Speaker 1 (audio2276672570)
you know,
19:31
S… Speaker 1 (audio2276672570)
because wherever they have big houses,

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